I am not happy with my current reseller web hosting plan. I have about 12 sites which are Wordpress blogs. My current reseller plan get many 500 server time outs and slow page load times. Support basically responded that that I was using to many server resources.
Knownhost has many positive reviews at WebHostingTalk.com. However, I could not find a specific review for their reseller hosting used for Wordpress blogs.
Is Knownhost KH Pro reseller plan a good choice to run heavy PHP, MYSQL, dynamic scripts like Wordpress withoust server timesouts and slow page load times?
Also is it possible to transfer Cpanel created email accounts and email forwarders? If so how?
the reseller account is for my personal use. All my sites get almost zero traffic; but I have not really promoted them.
I like to create some service plans using the cli-tools, /usr/local/psa/bin/service_plan.I am able to create a service plan, but I'm unable to create a service plan inside a reseller plan. For example I cannot "tell" the service_plan script to add the created serviceplan to a reseller plan. Is it possible to create a serviceplan inside a reseller plan, using the cli?
Knownhost provide free migration until unless cpanel matches and I was using dreamhost who are using custom panel and from here the whole fiasco started.
I had to do the migration myself and everything went fine.. but few problem which started here as I was not aware of the permission.
I installed Cpanel from the WHM and done the migration..
I'm facing few little problem and I will appreciate if someone can give me a helping hand here with this problems and tips.
1. Wordpress pLugin Installtion : I can't install plugin directly from my wordpress dashbaord. It's asking for host information (FTP), but I would like to be like what i had it in previous host. I know issue is with the permission but I don't know how to resolve it. If you can give your 2 cents here and keep in mind I'm a newbie with server stuff so proper steps will be much appreciated, or I have to open a support ticket to Knownhost, what should I ask them to do. This is what I can see here "To perform the requested action, connection information is required."
2. WHM optimization : From my understanding any system when installed is a raw system, either be a computer, server or wordpress and we have to optimize it. So What do I need to do to optimize the performance of my server (WHM) and hardening the security.
3. Cpanel Security and Optimization : I have create a cpanel and Same questions for cpanel, anything I need to do to optimize the cpanel in terms of security and performance.
I will appreciate any information here as it will be helpful for me and I'm sure for other newbies like me.
I have already HIT my head on the wall for signing up for a reseller plan that was "Linux" and now I have a client that need a ASP.net site and I need to get a new reseller.
We are thinking about updating our reseller plan offerings. I would really appreciate any input on what features, resources, services and scripts you would like to see in a good reseller plan.
I’m thinking about adding a free WHMCS billing as an option, RvSite Pro available for all accounts …
The more I read on the forum, the more I'm beginning to consider a reseller plan.
Basically, I'm an ASP.NET/MS-SQL developer and I foresee myself developing (and possibly managing) a relatively small number of websites for people who likely have neither the technical skills nor desire to get too involved with maintaining their websites. So, I need to be able to host multiple domains, have multiple databases, and probably multiple FTP accounts.
The obvious advantage of reseller accounts, as I understand them, is that they give you the ability to provide the website owner (my customer) the tools to manage their site in more or less the same way they could if they directly set up their hosting account with GoDaddy or whomever. But, if my customers end up being people that don't want to mess with any of that, then this capability is not important. However, after looking at ResellerZoom.com, which I saw recommended in another thread, it seems the sheer capacity of resources available, e.g. unlimited databases, 200 domains, make it worth the slightly higher cost.
I see Site5 have a 5 dollar deal on their homepage, but I don't know if it's any good. I hear from a lot of people to get a reseller account if you plan to make a lot of websites. It's more expensive than the 5 dollar plan with less bandwidth and storage, so there got to be something to it. What are the benefits of a reseller account compared to that 5 dollar deal plan?
I've officially decided to go with Hostgator but I'm having a hard time choosing which type of plan would make the most sense for; maybe there is something I'm not seeing and I'm hoping to get some additional insight...
Here is my plan; I plan on hosting multiple domains (business and personal) and atleast one e commerce website to start and it will eventually grow into about 5 down the road (this is going to be a drawn out process and I want to do it right).
The problem I have is I realize in order to get a true ecommerce website up in running I will need a dedicated IP address and SSL certificate for each site. If I purchase the Business plan it only comes with one dedicated IP and one SSL cert; Hostgator also told me that I'm unable to add an additional dedicated IP address or SSL cert to the business plan so I would have to purchase an additional Business Plan (12.95) per each site. It sounds like I could still host private and not SSL required sites on the business plan and as much domains as I want.
If I go the reseller path then the cost per month will be twice as much as the Business Plan and there is no dedicated IP address included. I will also have to purchase dedicated IP addresses at 2.00 a month and SSL certs as well so that method could get expensive.
I'm also not sure if the baby plan would suffice as well, but apparently not because there is a limit of 1 dedicated IP per plan
What would you guys recommend I do; I want a plan that will allow me to grow with them.
Just curious on what your guys thoughts were..
Also I read a previous post in this forum that someone said their SSL cert prompted the end-user to install the certificate; Being in Ecommerce this is obviously unacceptable to me.
When a reseller create a service plan themselves...is there any way to limit the CPU and memory setting for the application pool to recycle on their own created plan?
I have read 100's of reviews and posts on hosting on who is good and who is bad. As I am sure you are all aware there seems to be nothing near a definitive answer on any host out there.
That said I am asking the community here (as you guys seem the most knowledgeable and impartial) for recommendations.
I am looking for a reseller account that I can use to sell hosting packages for (primarily) wordpress based music sites.
I am currently hosting several similar sites via a non-reseller account at site5. They have been a bit hit or miss over the years I have been with them but they are cheap for unlimited resources.
Speed is very important to me as is private name servers and being able to completely brand the offering.
I am not going to have a massive amount of clients in the beginning so a host I can grow with would be preferable.
Also very important to me is the UI of the control panel. For this reason Media Temple is attractive but it looks expensive.
I read in the Plesk 12 release notes that resellers should have access to the new Wordpress toolkit. However, when I login with a reseller account, the Wordpress tool does not show up in the left-hand side menu. What do I need to do to give resellers access?
I've been a couple of months with KnownHost.com and I am very impressed. Their support was back in touch with me in minutes after e-mailing some initial questions about a new account. That was on a weekend at night. They moved my current site quickly. No down time that I can tell or have noticed. (I check my web site often which is how I caught that A Small Orange was having problems. They continue to be my backup host.)
So far, I think Known Host is worth considering if you're looking for good inexpensive web hosting. More to come.
although i had some doubts on wiredtree in a sales chat, i went with knownhosts for the simple fact of quality of my sales chat.
i know this might be might dumb but when you say yep, i kind of think only kids say stuff like that. or i might think that is only a lazily response for some serious queries. this is one thing i got with my wiredtree chat. dumb i know but working with kids like that is a total turn off for me. i take my online business seriously so i hope my hosting provider does the same as i depend on them. the other thing i noticed with wiredtree is their slow response to questions which tell me the guy was focused on other stuff. this may be harsh but when you compare the likes of knownhosts, i was surprised by the pro answers and fast response on each chat question.
as for price, i think wiredtree is double what knownhost charges. as the economy sours, my $ mean everything to me. their current promo is pretty good to.
from this site, both providers look awesome but i thought i would go with knownhost. if things fail, there is always wiredtree which sounds really fine to.
i thought i would type this out as zac was looking for reviews on why i might go with someone else but does not mean i won't be a future customer. i just think knownhost was a little more impressive to me at first glance.
Can anyone suggest which VPS provider to choose for between the two?
HawkHost's 40% off is really cool and offers lot more than knownhost. However, I really do not want it to be a decision factor and need a quality VPS with least problems and downtime.
This is an 11 day review of KnowHost.com's Managed VPS (VS2 package). As is customary, my site is MachinaDei.com [url] to verify I am on their servers.
Based off my questions here and at another forum, I choose KnownHost.com.
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I am a VPS newbie and have little experience beyond shared hosting on Linux and Windows. So I wanted a managed VPS and KnownHost.com had very quick and well explained responses to my pre-sales inquiries.
It took 3 1/5 hours to get my VPS account from purchase. Which is within the 3-4 hour estimate they state on their site.
Setup was easy, especially since I have never setup a VPS before.
Since purchasing the VPS account, I have been tinkering around on the VPS and have installed Wordpress MU to test. KnownHost.com support has responded to all my questions quickly. Only once did I put it at "High" and got a response in 10 minutes (better than I expected). One of my questions was about setting up my own backup and transferring it to another server. I set the priority at low, figuring I would have a response back later that day or the next as it was not that big of a deal. I sent the message at 1:39pm Sunday and had a response 20 minutes later.
Before I started writing this review, I sent a message asking how to change a regular account to reseller on low priority. I sent my support request at 4:32pm (eastern) and got the response at 4:43pm. I would have been happy with a response in a couple hours. That wasn't to test response speed, I just didn't know the answer...
None of my support request have been tough questions, just newbie questions. So I can not attest to what happens if there is a major issue.
A friend who works with a server farm at a data center tested a 10meg download file for me and got 1.32 - 1.35 mb/s for download speed. Not sure if that is maximum, but good enough for my use.
I was worried that 384meg ram would not run well with CPanel, but so far it has been pretty good. I tend to run at 35-40% ram use on a fairly quite site (high traffic sites are not transferred yet). So figure that is about idle for the VS2 package. I put a PHP script (PHPSysInfo) up to see what my use was at both my shared hosting account (1and1 - stop laughing) and the VPS. Pretty amazed at how heavily used the shared account was! I took a few screen shots of both servers and put in a post on my site.
[url]
My only critique is the support section needs more information for a newbie. So far that is the only issue I have run into... They do have a good forum to use, but I like reading documentation when possible before asking questions.
So I will give two thumbs up to KnownHost.com. If you are considering a managed VPS, I do suggest you give them a consideration. Especially if you are going to need support.
I am considering both WiredTree and KwnownHost at the moment and frankly I was leaning towards WT for I have yet to find a -ve comment about them. KH also has a lot of +ve reviews but I have not researched them as thoroughly as I did with WT to be honest. The only thing bugging me with KH is the pricing as they are more expensive.
Another reason I am drawn to WT is that they offer dedicated servers and that's important since it's a logical step in the expansion path (VPS -> Hybrid -> Dedi) especially since I am going to run a resource intensive app on the server.
I found a couple of comments in this thread interesting and I'd really appreciate if anyone who has had experience with them could provide some more insight. [url]
I am new to VPS. I have little more than 4 years experience with shared hosting. I always wanted to switch to VPS but always tentative since VERY EXPENSIVE for me since I wanted fully managed VPS and I couldn't pay more than 30 dollars (including cpanel)...
The reason I wanted to switch to VPS was because I wanted to start my own mailing service (not much but around 500 users).. But no shared hosting would allow me for it.
Otherwise, I was happy with shared hosting with p4host initially and then hostgator.
I was keeping an eyes on KnownHost specials for almost a year but a month ago, I saw 75% discount on signup and 15% lifetime discount. And while I was talking to sales rep, I found this life time would be applicable to my upgrades as well... Wohooo, what I needed more, I gave a try to KnowHost..
They had been very supportive and answer me everything very quickly (I can't say the exact time since I myself login to my mail after 1-2 hours of filing ticket but there reply is there whenever I login). Since I was new to VPS, I had 10s of issues with setup and scripts. But they helped me with everything and never gave me tutorials to look for myself. Few of my issues were as under.
1- Hotmail Smartscreen issue (every new ip face this problem). I had to contact KH support time buy time to setup SPF, send MSN mail telling them IP belongs to me etc etc. KH Support had been magnificent and for a time being I was thinking that they will kick me off since I bug them too much. But they provided support like a pro...
2- Cron Jobs Issues. I am very bad with setting up cron job since computers is not my field (I am medical doctor by profession). They setup the cronjobs for me like setting up a cronjob for automatic mysql database backup. They not only helped with the problems but also give me detail of what they did so that I learn myslef from it. I am very pleased with the way they answer.
3- I wanted to monitor my VPS with loadavg script. They helped me with the installation of that.
4- I wanted to make my own backups using bqbackup.com (though KH provide backups for free) but because I am more tentative about my work. But I was making mistake setting up cron for it. KH support helped me with that.
5- There were other issues I was facing with A entry and other things, KnownHost always welcomed me and sorted my problem quickly.
In short, I am very pleased with KnownHost. Best part of their support is that they helped me with instalation of some major scripts where I make blunders and in a way I get know how to get that thing to work myself..
I hope they continue with the support like they do currently...
About Their server, I find it excellent. During the one month preiod, it just happend thrice that loadavg on my server went > 1 for only a period of one minute which I think best it can get. 5 minutes loadavg reached > 1 only once...
We moved from FutureHosting to KnownHost after we suffered slow server responses over prolonged period of time. Although I had read many good reviews, I contacted KnownHost and asked a few questions of my own and received prompt, friendly and detailed responses that gave me confidence to proceed. The signup was quick and efficient and all the server details, control panel logins and other important stuff was supplied with no fuss or confusion.Setup and Support
For our site to run we require some extra libraries, I raised a low priority ticket outlining what was needed, it was responded to within 10 minutes and all our requests were completed 40 mins later. There was no back and forth required to get this done and once completed they also provided full paths to the installations without needing us to prompt for the information. Sometimes the small things can make a big difference in your hosting experience and they seem to go that extra mile to help out.
I transferred the majority of our sites from the previous hosts but asked Knownhost to handle our main site. Since this is a dynamic site they arranged a convenient time with us and begun the transfer exactly on time. During the transfer we were kept informed of the progress and the whole process was completed professionally and with no stress or fuss. It was by far the easiest and most efficient site move I have experienced.Server Speed
After speaking directly with KnownHost about our sites and their plans, on their advice we chose a package with less resources than we had at our previous host. KnownHost did not attempt to up sell and instead encouraged us to try it out first and only add to the package if it was needed. Our sites have been running faster than with the previous hosts, the server is more responsive, control panels load instantly and server loads are always extremely low. You would expect some occasional load spikes on a VPS but we have not seen any at all. Up Time
As far as I can tell (we don’t have any external site monitoring) there has been no downtime since moving. Our main site runs a busy vBulletin community (usually around 150-200 members and guests active at any one time) and our members are very quick to complain if it’s slow or not available. Since moving to Knownhost our members have not had cause to complain and our life as server admins has become considerably easier.General thoughts
Trying to sum up the KnownHost experience is quite easy and can be done in one word…boring. Once you have everything setup and to your liking, which quite frankly didn’t take long or cause any stress, then its just a case of paying your monthly bill and getting on with your own business, the server just runs without any issues. We have been there for 2 months now and although have submitted less than 5 tickets, each one has been responded to and completed to our total satisfaction by friendly, efficient and knowledgeable staff. With their well setup and maintained servers that are obviously not oversold, fast, courteous and knowledgeable support plus fair prices for an excellent service, it would seem that they will have us as customers for a very long time.Summary
Presales response quality/speed – 10/10 Signup process/speed – 10/10 Support Knowledge – 10/10 Support Speed – 10/10 Server Speed – 10/10 Costs – 10/10
I realise its early days yet but first experiences counts too. I’ll update the thread again in 6 months time.
Sites hosted on the server submitted for admin verification.
I've been with KnownHost for a little over six months now, and figured it's time to throw in another thumbs up review for them and their superior support.
I signed up with them on March 12 after getting tired of dealing with suspensions at my previous host, and setup for a new VPS-Lca was done in five hours.
Being new to VPS, I of course had no clue what I was doing, and made some changes to the firewall in Virtuozzo. Ooops, can't login to cPanel now. Sent a support ticket in, and 11 minutes later, the issue was fixed. Without them even laughing at me.
Next support request was for site migration. They had it done within an hour, after answering questions about the process that I had, since I wanted to transfer an addon domain as the main domain (couldn't be done that way they informed me).
So, the site transferred in its entirety, and I immediately had problems. The main one being that the old user name transferred over, and I didn't want to use it (trying to forget the entire experience at my previous host). Anyway, it was now giving me ownership errors. I started to change the ownership one by one, then asked support if there was a way to do a batch change. I'd have done it myself, but those wonderful people did it for me in minutes. Changed the database, etc.
But then I encountered a weird problem. Couldn't see any new posts or comments. Turns out some of the tables didn't transfer the first time around. Known Host went back in and transferred the missing tables from the old host for me.
This entire process took two days, with them staying on it the whole time. At the end they even went in and corrected the permissions on the WordPress files, that had changed in the process. I daresay few hosts would be so good as to do that.
Next request (low priority) was asking about eAccelerator, Within 30 minutes they wrote back to tell me they'd installed it. Another low priority request was asking what version of Mod Security was installed. Within 10 minutes I had the answer, plus some helpful hints on it!
A more urgent request had to do with my memory usage going high. I requested to upgrade my plan (which I'd been thinking of doing anyway). On a weekend, they upgraded me ASAP, with no downtime. That helped, but not to the extent I thought, so support went right in and looked around and fixed a problem with max connections, which was at the default unlimited.
Since then, I discovered the offending plugin I was using and removed it completely. And the VPS has been humming along without a hiccup ever since.
So, if you're looking for fast (and knowledgeable) support that goes beyond what anyone can expect, Known Host is the only choice. I can't say enough good things about them, and in fact have recommended them to others in other forums.
The only extremely minor problem I had was with billing last month, when I failed to receive my invoice. I did get a reminder, unlike other hosts that may suspend you for missing the payment. So it wasn't even a problem. I just have to remember to check my account in case the invoice again disappears into the etherworld.
In conclusion: Speed: 10/10 Support: 12/10 Billing: 9 1/2/10
Length of time: I've been with KH in some form or another for several months. (Since March or so of this year)
Account Type: I initially signed up for a reseller account. After I continued to be absolutely amazed with the speed/uptime I took advantage of one of their promotions and sprung for a VPS to do my software developing on. Just recently I upgraded my reseller account to a 2nd VPS, which I use as my production server.
Speed/Uptime: These guys must use top of the line servers because every one I've been on has been astoundingly fast and had little to no downtime.
I receive weekly uptime reports from a couple of different monitors and have yet to see one dip below 99.98%.
My development VPS currently shows uptime at 46 days + The last VPS host I used struggled to reach 21 days
Customer Service/Support: This is what helps set KH apart from "the other guys". Sales and billing are usually answered within an hour or so during business hours. Support is truly 24/7 and is generally answered within 1/2 hour in most cases...even if I mark it as low priority and tell them that my question isn't urgent!
These guys have truly gone out of their way to work with me, which (IMO) is something you really don't see very often. Some providers will do what you ask but provide curt replies that almost make you wonder if you're talking to a machine. I've yet to have a response like that from anyone at KH. Even if it's just "hey I need to elevate this ticket so you can get the most accurate answer", every tech has been courteous and professional.
So, hats off to KnownHost If you're like me and would rather
= Focus more on what your site is doing than the behind the scenes admin stuff = Know that you will get prompt, courteous, and professional support when you need it (and never feel like a dope for asking!) = Be on a reseller/VPS account that you can count uptime by months instead of days
Then I would definitely recommend you give KH a whirl!
I hope to revisit this thread in a few months with an update akin to "Still going strong!" VPS info has been submitted to mods for verification of my account with KH
So, I no longer required my VPS at Knownhost. Stopping service was a snap. Sent an email off to billing, no questions asked. Done. So? Why would I post this? I just wanted to state that my whole experience with Knownhost has been TOP OF THE LINE, the whole way. Support was always responsive, the service/downtime notifications were a snap via rss, I have NOTHING to complain about. Hell they even sent me a Christmas card :-)
So, what proof do I offer? I utilize a 3rd party Uptime service to historically log outages on various servers, let's look at the downtime report for the KnownHost VPS: ...
I don't think I've given my thanks to KH yet so here goes..
I've been with KH for over 2 years now and worked my way up from a regular VPS to a Hybrid VPS. Their costs are low for their high quality of service, product, and care.
They have always answered my tickets in a timely manner and been lenient in my times of financial crisis when I fell behind payments a few times. They even allowed me to keep my 10% lifetime discount when I upgraded to a Hybrid VPS just because I've been a member for so long. They also have scalability opportunities for members that need dedicated servers (which I will be moving to in a few months).
There really is no need to fatten this post up. Just take away from this that KH is the absolutely best hosting provider out there.
I've been with Knownhost for 1 year (and a month or so). In that time, I've purchased a second (and soon a third) VPS with them, and moved most of my sites there.
They are fantastic.
The support is great, even for complex tickets where there is confusion, they are patient and generous. The uptime has been excellent, and the servers are fast. I have total confidence in Knownhost ... and I've not felt that before for any other provider.
I reccommend them totally.
I still wish they'd update their website though - I don't think it reflects how awesome they are.
I have been with KnownHost for just over 2 weeks now and am EXTREMELY happy with the services provided. I recommend them to anyone who cares about customer service/uptime. The basic VPS that I'm on has been powerful, no issues at all, and support is extremely quick. The reason I am writing this quick review is because I just submitted a support ticket at 1:40AM on a Sunday (Pacific time) and received a response at 1:55AM. When these guys say 24/7 support, they mean it.
I will try to do another review in a few months, but am extremely happy so far. Try them out if you've been searching for a VPS provider - you get what you pay for with KH.
I thought you should know about the lazy and rubbish customer service at Knownhost.
I have a trojan in my 404 file of one of my blogs, which a spammer is using to insert 1600+ links into my header and footer. This of course will ruin my SEO, and google my even ban me for spamming and linking to dodgy sites.
My web developer told me to contact Knownhost which I did, but check out this reply:
Hello Julian,
The abuse queue is only for abuse reports regarding our customers. Please open a ticket with our support team directly through our helpdesk if you require technical assistance with your VPS.
Thanks, Helen KnownHost abuse
The word "abuse" seemed suitable, becuase my site is being abused, there is no description to explain what "Abuse" is for. Plus it took her about 3 hours to contact me, even though i marked it as critical, and then she refused to deal with it. The last straw is the fact that she didn't even pass it onto the right department. Its a good job that i was checking my emails.
So now i have to go and open a new ticket, not happy!
i wanted to get a comparison, reviews or just which one you think is best and why because i just cant choose
it seems that wiredtree, liquidweb, servin and knownhost are the best of the best, so anyone with exp with any of them or all, id appreciate the feedback!
how is rackspace? i hear they are extremely expensive though
Has anyone else noticed the support responses from knownhost are taking longer and have less detail and not actually solving the problem on the first email? The service has been great so far but I find they are no longer going the extra mile in their responses?
