Vote The Great VPS Provider. [KnownHost,ServInt,WiredTree]
Nov 6, 2009
i already used ping in my Laptop, and the overall result is:
KnownHost
Average = 240ms
ServInt
Average = 290ms
WiredTree
Average = 288ms
need any suggest, who better?.
especialy for support and network stability.
price is not be problem, during they give me good network and fastest+effective support.
and important to know about tolerantion, example case: my client use shared hosting for Phising site, how much time they give to me, to solve this problem, because maybe they sent notify in my sleep hour!
although i had some doubts on wiredtree in a sales chat, i went with knownhosts for the simple fact of quality of my sales chat.
i know this might be might dumb but when you say yep, i kind of think only kids say stuff like that. or i might think that is only a lazily response for some serious queries. this is one thing i got with my wiredtree chat. dumb i know but working with kids like that is a total turn off for me. i take my online business seriously so i hope my hosting provider does the same as i depend on them. the other thing i noticed with wiredtree is their slow response to questions which tell me the guy was focused on other stuff. this may be harsh but when you compare the likes of knownhosts, i was surprised by the pro answers and fast response on each chat question.
as for price, i think wiredtree is double what knownhost charges. as the economy sours, my $ mean everything to me. their current promo is pretty good to.
from this site, both providers look awesome but i thought i would go with knownhost. if things fail, there is always wiredtree which sounds really fine to.
i thought i would type this out as zac was looking for reviews on why i might go with someone else but does not mean i won't be a future customer. i just think knownhost was a little more impressive to me at first glance.
I'm no longer happy at WT and have (almost) decided to move to Servint. Does anyone know if Servint's sales is open 24/7? I sent them an email an hour ago, without a response or acknowledgement.
From what I've read here, Servint seems like a solid choice - but I'd be eager to hear from any current clients about the support/uptime etc and also if their forums are busy or not?
Bottom line, neither one of these companies can work with a reasonably intelligent (although admittedly totally ignorant of *nix and "manaaged" VPS's) yet _desperate_ web developer migrate from a shared hosting package with , get this, 1&1 to a "managed" VPS and get email functioning on port 587.
I have given both companies _total_ access to my 1&1 account and yet:
ServInt can't get me up and running with a cPanel GUI. To their credit, they were able to with Plesk.
Wiredtree hasn't been able to even let me successfully ping a pop or smtp server since the account was activated last night and I've been working with them since 9:30 last night. I called and talked to XXXXXXXX (I obviously won't use his name) last night and had him check out how I set up my system. He made an adjustment on the firewall for, yes, port 587 and assured me I'd be good to go once the domain changes propagated. Obviously that hasn't been the case or you wouldn't be reading this.
So bottom line, since both companies have _total_ access to my accounts, and I trust them both otherwise I wouldn't be doing business with them, whichever company delivers me a functioning "managed" VPS with a working email account, _regardless_ of GUI as I've told ServInt to revert my "managed" VPS back to Plesk, I'll sign up with them and probably _never_ leave because I'd rather go through a ******* root canal than have to go through this process again.
I've haven't got time to exchange Problem Ticket posts to get a fucntioning VPS, hell I've got a business to run and thought the word "managed" actually meant managed.
i wanted to get a comparison, reviews or just which one you think is best and why because i just cant choose
it seems that wiredtree, liquidweb, servin and knownhost are the best of the best, so anyone with exp with any of them or all, id appreciate the feedback!
how is rackspace? i hear they are extremely expensive though
I found out about downtownhost on here and signed up and am currently using them for one of my websites which is working out great. But I'm looking for another one as well (I don't like to host all my sites with one company).
I looked at iweb but there own site was loading slowly for me so that was discouraging.
Chatted with hostmysite and they made me wait forever and couldn't answer simple questions so that was scary. I currently have 2 sites already with hostgator which has worked out well, but like I said don't want to put all my sites on one host. Looking to get my sites off of dreamhost which I recently (last 6 months) have been having website loading time problems. My sites load SLOW So my once "dream" provider has turned into a nightmare. I also host with lunarpages (oy vey) my site goes down weekly and they don't have phone support on weekends.
It is human nature that we more frequently post scathing critiques, but I would like to take the time to post a positive review.
I run a trading system that day trades in real-time. It is written in Java. However, the API that it connects to runs under Windows. Because I live in a remote place, the bandwidth here is "unreliable". Having your broadband die when you are fully leveraged and there are only 20 minutes to the close is a serious dose of adrenaline that I personally do not care for.
For this reason, I was looking to host the trading system where the power and bandwidth were more reliable. To save money, which is always foremost in a traders mind, I decided to try a VPS solution.
After searching the net for a while, and finally realizing that the majority of posts worth reading were posting in these forums, I came upon SolarVPS as the outfit I wanted to try. There was a post where a user was commending them on their support, and mentioned speaking with "Ross" and the posting gave me the impression that I could count on SolarVPS.
I purchased the Windows Server 2003 VPS.
The fact is, I am very happy with SolarVPS. I had initially not been able to login. Why? Because, as a longtime unix admin, when the instructions said to "login as root", I assumed the login name was "root". I posted a support case that I could not login. I received a response in less than 20 minutes indicating that I needed to login as Administrator. Duh. This is windows.
I had another question, which I posted as a case, and it was replied to within 4 hours, even though I had marked it as a low priority.
The process of setting up my account was painless. I was able to try the first month at 50% off, which I thought was fabulous. The installation was reasonably fast. Everything ran smoothly and I had no complaints whatsoever.
Would I recommend SolarVPS to you? If you want a VPS hosting solution, I would strongly recommend SolarVPS. They gave me a great service at a very good price with excellent support. I would recommend them to my mother.
I've been a couple of months with KnownHost.com and I am very impressed. Their support was back in touch with me in minutes after e-mailing some initial questions about a new account. That was on a weekend at night. They moved my current site quickly. No down time that I can tell or have noticed. (I check my web site often which is how I caught that A Small Orange was having problems. They continue to be my backup host.)
So far, I think Known Host is worth considering if you're looking for good inexpensive web hosting. More to come.
Can anyone suggest which VPS provider to choose for between the two?
HawkHost's 40% off is really cool and offers lot more than knownhost. However, I really do not want it to be a decision factor and need a quality VPS with least problems and downtime.
This is an 11 day review of KnowHost.com's Managed VPS (VS2 package). As is customary, my site is MachinaDei.com [url] to verify I am on their servers.
Based off my questions here and at another forum, I choose KnownHost.com.
[url]
I am a VPS newbie and have little experience beyond shared hosting on Linux and Windows. So I wanted a managed VPS and KnownHost.com had very quick and well explained responses to my pre-sales inquiries.
It took 3 1/5 hours to get my VPS account from purchase. Which is within the 3-4 hour estimate they state on their site.
Setup was easy, especially since I have never setup a VPS before.
Since purchasing the VPS account, I have been tinkering around on the VPS and have installed Wordpress MU to test. KnownHost.com support has responded to all my questions quickly. Only once did I put it at "High" and got a response in 10 minutes (better than I expected). One of my questions was about setting up my own backup and transferring it to another server. I set the priority at low, figuring I would have a response back later that day or the next as it was not that big of a deal. I sent the message at 1:39pm Sunday and had a response 20 minutes later.
Before I started writing this review, I sent a message asking how to change a regular account to reseller on low priority. I sent my support request at 4:32pm (eastern) and got the response at 4:43pm. I would have been happy with a response in a couple hours. That wasn't to test response speed, I just didn't know the answer...
None of my support request have been tough questions, just newbie questions. So I can not attest to what happens if there is a major issue.
A friend who works with a server farm at a data center tested a 10meg download file for me and got 1.32 - 1.35 mb/s for download speed. Not sure if that is maximum, but good enough for my use.
I was worried that 384meg ram would not run well with CPanel, but so far it has been pretty good. I tend to run at 35-40% ram use on a fairly quite site (high traffic sites are not transferred yet). So figure that is about idle for the VS2 package. I put a PHP script (PHPSysInfo) up to see what my use was at both my shared hosting account (1and1 - stop laughing) and the VPS. Pretty amazed at how heavily used the shared account was! I took a few screen shots of both servers and put in a post on my site.
[url]
My only critique is the support section needs more information for a newbie. So far that is the only issue I have run into... They do have a good forum to use, but I like reading documentation when possible before asking questions.
So I will give two thumbs up to KnownHost.com. If you are considering a managed VPS, I do suggest you give them a consideration. Especially if you are going to need support.
I am considering both WiredTree and KwnownHost at the moment and frankly I was leaning towards WT for I have yet to find a -ve comment about them. KH also has a lot of +ve reviews but I have not researched them as thoroughly as I did with WT to be honest. The only thing bugging me with KH is the pricing as they are more expensive.
Another reason I am drawn to WT is that they offer dedicated servers and that's important since it's a logical step in the expansion path (VPS -> Hybrid -> Dedi) especially since I am going to run a resource intensive app on the server.
I found a couple of comments in this thread interesting and I'd really appreciate if anyone who has had experience with them could provide some more insight. [url]
I am new to VPS. I have little more than 4 years experience with shared hosting. I always wanted to switch to VPS but always tentative since VERY EXPENSIVE for me since I wanted fully managed VPS and I couldn't pay more than 30 dollars (including cpanel)...
The reason I wanted to switch to VPS was because I wanted to start my own mailing service (not much but around 500 users).. But no shared hosting would allow me for it.
Otherwise, I was happy with shared hosting with p4host initially and then hostgator.
I was keeping an eyes on KnownHost specials for almost a year but a month ago, I saw 75% discount on signup and 15% lifetime discount. And while I was talking to sales rep, I found this life time would be applicable to my upgrades as well... Wohooo, what I needed more, I gave a try to KnowHost..
They had been very supportive and answer me everything very quickly (I can't say the exact time since I myself login to my mail after 1-2 hours of filing ticket but there reply is there whenever I login). Since I was new to VPS, I had 10s of issues with setup and scripts. But they helped me with everything and never gave me tutorials to look for myself. Few of my issues were as under.
1- Hotmail Smartscreen issue (every new ip face this problem). I had to contact KH support time buy time to setup SPF, send MSN mail telling them IP belongs to me etc etc. KH Support had been magnificent and for a time being I was thinking that they will kick me off since I bug them too much. But they provided support like a pro...
2- Cron Jobs Issues. I am very bad with setting up cron job since computers is not my field (I am medical doctor by profession). They setup the cronjobs for me like setting up a cronjob for automatic mysql database backup. They not only helped with the problems but also give me detail of what they did so that I learn myslef from it. I am very pleased with the way they answer.
3- I wanted to monitor my VPS with loadavg script. They helped me with the installation of that.
4- I wanted to make my own backups using bqbackup.com (though KH provide backups for free) but because I am more tentative about my work. But I was making mistake setting up cron for it. KH support helped me with that.
5- There were other issues I was facing with A entry and other things, KnownHost always welcomed me and sorted my problem quickly.
In short, I am very pleased with KnownHost. Best part of their support is that they helped me with instalation of some major scripts where I make blunders and in a way I get know how to get that thing to work myself..
I hope they continue with the support like they do currently...
About Their server, I find it excellent. During the one month preiod, it just happend thrice that loadavg on my server went > 1 for only a period of one minute which I think best it can get. 5 minutes loadavg reached > 1 only once...
We moved from FutureHosting to KnownHost after we suffered slow server responses over prolonged period of time. Although I had read many good reviews, I contacted KnownHost and asked a few questions of my own and received prompt, friendly and detailed responses that gave me confidence to proceed. The signup was quick and efficient and all the server details, control panel logins and other important stuff was supplied with no fuss or confusion.Setup and Support
For our site to run we require some extra libraries, I raised a low priority ticket outlining what was needed, it was responded to within 10 minutes and all our requests were completed 40 mins later. There was no back and forth required to get this done and once completed they also provided full paths to the installations without needing us to prompt for the information. Sometimes the small things can make a big difference in your hosting experience and they seem to go that extra mile to help out.
I transferred the majority of our sites from the previous hosts but asked Knownhost to handle our main site. Since this is a dynamic site they arranged a convenient time with us and begun the transfer exactly on time. During the transfer we were kept informed of the progress and the whole process was completed professionally and with no stress or fuss. It was by far the easiest and most efficient site move I have experienced.Server Speed
After speaking directly with KnownHost about our sites and their plans, on their advice we chose a package with less resources than we had at our previous host. KnownHost did not attempt to up sell and instead encouraged us to try it out first and only add to the package if it was needed. Our sites have been running faster than with the previous hosts, the server is more responsive, control panels load instantly and server loads are always extremely low. You would expect some occasional load spikes on a VPS but we have not seen any at all. Up Time
As far as I can tell (we donât have any external site monitoring) there has been no downtime since moving. Our main site runs a busy vBulletin community (usually around 150-200 members and guests active at any one time) and our members are very quick to complain if itâs slow or not available. Since moving to Knownhost our members have not had cause to complain and our life as server admins has become considerably easier.General thoughts
Trying to sum up the KnownHost experience is quite easy and can be done in one wordâ¦boring. Once you have everything setup and to your liking, which quite frankly didnât take long or cause any stress, then its just a case of paying your monthly bill and getting on with your own business, the server just runs without any issues. We have been there for 2 months now and although have submitted less than 5 tickets, each one has been responded to and completed to our total satisfaction by friendly, efficient and knowledgeable staff. With their well setup and maintained servers that are obviously not oversold, fast, courteous and knowledgeable support plus fair prices for an excellent service, it would seem that they will have us as customers for a very long time.Summary
Presales response quality/speed â 10/10 Signup process/speed â 10/10 Support Knowledge â 10/10 Support Speed â 10/10 Server Speed â 10/10 Costs â 10/10
I realise its early days yet but first experiences counts too. Iâll update the thread again in 6 months time.
Sites hosted on the server submitted for admin verification.
I've been with KnownHost for a little over six months now, and figured it's time to throw in another thumbs up review for them and their superior support.
I signed up with them on March 12 after getting tired of dealing with suspensions at my previous host, and setup for a new VPS-Lca was done in five hours.
Being new to VPS, I of course had no clue what I was doing, and made some changes to the firewall in Virtuozzo. Ooops, can't login to cPanel now. Sent a support ticket in, and 11 minutes later, the issue was fixed. Without them even laughing at me.
Next support request was for site migration. They had it done within an hour, after answering questions about the process that I had, since I wanted to transfer an addon domain as the main domain (couldn't be done that way they informed me).
So, the site transferred in its entirety, and I immediately had problems. The main one being that the old user name transferred over, and I didn't want to use it (trying to forget the entire experience at my previous host). Anyway, it was now giving me ownership errors. I started to change the ownership one by one, then asked support if there was a way to do a batch change. I'd have done it myself, but those wonderful people did it for me in minutes. Changed the database, etc.
But then I encountered a weird problem. Couldn't see any new posts or comments. Turns out some of the tables didn't transfer the first time around. Known Host went back in and transferred the missing tables from the old host for me.
This entire process took two days, with them staying on it the whole time. At the end they even went in and corrected the permissions on the WordPress files, that had changed in the process. I daresay few hosts would be so good as to do that.
Next request (low priority) was asking about eAccelerator, Within 30 minutes they wrote back to tell me they'd installed it. Another low priority request was asking what version of Mod Security was installed. Within 10 minutes I had the answer, plus some helpful hints on it!
A more urgent request had to do with my memory usage going high. I requested to upgrade my plan (which I'd been thinking of doing anyway). On a weekend, they upgraded me ASAP, with no downtime. That helped, but not to the extent I thought, so support went right in and looked around and fixed a problem with max connections, which was at the default unlimited.
Since then, I discovered the offending plugin I was using and removed it completely. And the VPS has been humming along without a hiccup ever since.
So, if you're looking for fast (and knowledgeable) support that goes beyond what anyone can expect, Known Host is the only choice. I can't say enough good things about them, and in fact have recommended them to others in other forums.
The only extremely minor problem I had was with billing last month, when I failed to receive my invoice. I did get a reminder, unlike other hosts that may suspend you for missing the payment. So it wasn't even a problem. I just have to remember to check my account in case the invoice again disappears into the etherworld.
In conclusion: Speed: 10/10 Support: 12/10 Billing: 9 1/2/10
Length of time: I've been with KH in some form or another for several months. (Since March or so of this year)
Account Type: I initially signed up for a reseller account. After I continued to be absolutely amazed with the speed/uptime I took advantage of one of their promotions and sprung for a VPS to do my software developing on. Just recently I upgraded my reseller account to a 2nd VPS, which I use as my production server.
Speed/Uptime: These guys must use top of the line servers because every one I've been on has been astoundingly fast and had little to no downtime.
I receive weekly uptime reports from a couple of different monitors and have yet to see one dip below 99.98%.
My development VPS currently shows uptime at 46 days + The last VPS host I used struggled to reach 21 days
Customer Service/Support: This is what helps set KH apart from "the other guys". Sales and billing are usually answered within an hour or so during business hours. Support is truly 24/7 and is generally answered within 1/2 hour in most cases...even if I mark it as low priority and tell them that my question isn't urgent!
These guys have truly gone out of their way to work with me, which (IMO) is something you really don't see very often. Some providers will do what you ask but provide curt replies that almost make you wonder if you're talking to a machine. I've yet to have a response like that from anyone at KH. Even if it's just "hey I need to elevate this ticket so you can get the most accurate answer", every tech has been courteous and professional.
So, hats off to KnownHost If you're like me and would rather
= Focus more on what your site is doing than the behind the scenes admin stuff = Know that you will get prompt, courteous, and professional support when you need it (and never feel like a dope for asking!) = Be on a reseller/VPS account that you can count uptime by months instead of days
Then I would definitely recommend you give KH a whirl!
I hope to revisit this thread in a few months with an update akin to "Still going strong!" VPS info has been submitted to mods for verification of my account with KH
I am/have been using Servint for about a year. The service has been good no downtime. Lunar pages has recently become a client of mine and I thought being a small business owner that the right thing to do would be to switch.
I have been with them around 3 years in the past and was very happy. But after i was enthusiast with Europe (ping time etc) and i made the mistake and moved in Europe. Since then i had many problems so i get back to them few days ago.
When i moved all my domains to them i had many issues with my scripts , mails etc because i manualy tranfered everything with unix commands.
Servint guys helped with everything to get working. I didnt lost any data and i am very happy with them.
They have awesome support team and very strong knowledge of their job.
They even helped me in a joomla script issue which they are not responsible Again, they are great and you cant go wrong with them.
both of the VPSs we have with them have been offline for more than 15 minutes now. As usual, their support has been incredibly fast and I have heard back from a NOC staffer that they are experiencing network issues, but want to see if I can find out how widespread this is.
If you have services with ServInt, are your machines currently unreachable?
I've been using Servint VPS hosting for the past few years and have been very happy with them. But unfortunately I have been experiencing problems for the last couple of months. My forums are regularly going down for a few minutes at a time and I have been submitting tickets to Servint.
Servint replied suggesting that my sites aren't going down. Yet I tried the sites on different PC's at different locations and they have been down. I started a thread on one forum and got confirmation from quite a few members that they experienced downtime. Servint have now accepted that there has been downtime.
I asked Servint for suggested solutions and they didn't provide any I specifically asked if I needed to upgrade the VPS package, they originally said an upgrade wasn't necessary but 4 days later said that I did need an upgrade.
I've upgraded twice in the last few weeks and as of today I am on a Super VPS @ $199 / mth - Servint have confirmed that they have upgraded me to this package But my sites have been down for about the last hour or two In my ticket today, Servint have said "the longest your sites were down was 5 minutes".
This is simply not true, and even if it was true, regular 5 minute downtime is not acceptable in my view.
I feel that no one at Servint is taking my issues seriously. They had repeatedly told me that there was no problem but now they admit that there is one and they don't seem willing or able to fix it - this has been going on for a couple of months.
I ask "what am I doing wrong", because I see such great reviews of Servint here on WHT and I don't understand why I'm not getting the same level of service.
I have very limited technical knowledge - should I be using another type of hosting that provides more in-depth tech support?
Is it possible that the problems I am experiencing are outside of Servint's control and that I am expecting too much from them?
I want to stay hosted with Servint, but I'm having great difficulties at present. Given the great reviews I see of Servint, I'm actually concerned that they will tell me that my business is not worth the trouble and that I should host my sites elsewhere. What should I do?
I just wanted to take the time and give a quick review of ServInt. I have switched to their service about 5 months ago now and I just have to say: it's absolutely fantastic!
I'm only on the lowest VPS package, $50/month, but the service has really just been spectacular. First off the value is incredible as service quality is top notch and server specs are as well. In addition, these accounts are fully managed which has really saved me from a lot of headaches. Even further, ServInt will help you out with stuff that you normally wouldn't even consider covered under support (and it's not, they help based on their own great quality of service not something written in policy). They are very prompt and helpful, unlike a lot of other providers who always try to blame all of the problems on me (you) instead of truly investigating them.
Right now I am running about 30 small sites on the VPS and performance is unequivocal. In total my VPS uses roughly 350GB of bandwidth per month (out of the allocated 500GB).
I will say right now I don't work for ServInt or anything like that, really I just wanted to help get the word out. I have been with a lot of VPS providers before including MediaTemple, GoDaddy, and SolarVPS and none have impressed me as much as ServInt (though GoDaddy was really good until I ran into some problems that their support wouldn't cover, then they turned mean and very unhelpful).
