I've had my servers with The Planet for years. Used to be really happy with them. Ever since the merger, they seem to have deteriorated over time. Recently, I find the level of support to have become poor.
The redeeming quality is that they have had outstanding uptime over all of these years, and they are always there if you need them in a true emergency - in other words, they always pick up the phone.
I need a company that is comparable in their level of staffing and resources. Who out there is comparable, yet providing better support and overall attitude these days and for the long-haul?
I've been with the Planet for four years and have been absolutely delighted with their service. Yet, I'm wondering if I should move elsewhere. Why? Mostly for one reason: four years later, my now aged Celeron 2.4 GHz system still has the same monthly cost as it did four years ago. I'm not looking for them to give me a better price on that system, but I'd like to upgrade to the "modern equivalent" of what that system was in 2004...
looking at plans on their site, one might expect that for each price point the servers would have changed over the years, but my server is still the one that fills my price point. The Planet seems to have completely ignored having their low end line evolve as old technology fades away, new technology comes into play and things like hard disk prices have plummeted. For what I might have paid for a Celeron 2.4 GHz computer from Dell four years ago, I'd now end up with a Pentium or better (e.g. Dell's cheapest system comes with a 2.0 Ghz dual core Pentium and a hard disk 3x larger than my 80 GB one).
So, I'm looking for suggestions. Hosting is something I do on the side as a service to my web design clients. As such, I want something reliable (like the Planet has been) but I cannot at this point justify something where my end cost with server, cPanel, etc., costs much more than $110-$120.
Features I have and would like to keep:
1.) 24x7 tech support (obviously) backed by an high availability SLA
2.) Red Hat Enterprise Linux
3.) cPanel/Fantastico
4.) Server monitoring/basic management (the Planet will reboot the server for me if one of its four or five vital services go down and they'll take care of kernel upgrades -- nothing else)
Whats ur take on Wired Tree folks, shall i jump the ship and provide them with utter bunny mayhem (cause i am known to be intolerably insane when my server is down). How is their overall support, and network and performance ? Anyone current got "Server" from them who would like to throw some light on their performance and services ?
All I have is a big forum to host and I dont have much time to manage it - so a managed server is preferred. I also want cPanel on it.
futurehosting.biz really appealed to me but I was wondering if there was anything better, in terms of storage, bandwidth and RAM (also CPU, i dont know how much futurehosting give).
I would prefer if they had some kind of 24/7 live chat.
willing to find a cheap vps hosting provider and when l check some of the threats here , l m meeting new terms.
What is a Busrtable Ram ? How does it effect the Real Ram ? and How does it effect the cpu performance ? like page file ? l really dont know whats it means.
I have been with Blue Virtual (bluevirtual.com) for many years, since the Communitech days. However, the service these past few weeks has gone downhill big time.
The BV forums are dead, the webhosting is up and down like a yoyo, mail is intermittent.
Not just me but fellow users are experiencing the same.
Support tickets are going unanswered (accounts & tech. support).
I run a large community site, and i was wondering what the max amount of images I should have in an image folder? I'm looking to upgrade to an image only server and setup subdomain folders to split up the files. right now i have about 200k+ image files in just the public image folder... thats not counting the thumbnail folder, private folders etc...
what people think about jaguarpc I haven't been there too long yet I find the servers some what slow... or I should say VPS's there customer service is good yet I found knownhost to be better performance wise.. I just want to know what others think
We are in the process building a new colocation facility and I wanted to take some input from everyone here. We have most of the infrastructure planning and layout done but were still early on in the construction phase so now is the last chance to get some input. I have two main questions I wanted to ask.
1)When your looking for a colocation facility what things are most important to you?
2)Have you ever wished that datacenters offered something outside the normal things that most providers do.
I have never understand this? Honestly, what is the point if they all point to one web server? I mean if the web server fails it doesnt do any good if you have 10 DNS servers. The only time it makes sense to me to run multiple DNS servers is if your DNS server is a piece of junk, and always goes down, which honestly doesnt happen that much.
I've been waiting to get a server for a long time. On Monday, I went ahead and ordered a server from The Planet. 20 minutes later, I decided for the money I might as well upgrade my package a little bit (from $180 to $220). So I chatted with one of the sales representatives (Ryan B to be exact) and was told my first order was canceled and that the second server was ordered. $197 was charged for the first order and today, 5 days later, has yet to be refunded.
I found out on Tuesday that I'm being laid off on August 22. With this information, I immediately canceled my second order with The Planet, knowing I wouldn't be able to pay it monthly. I was told the order was canceled (the server was never setup) and I also asked about my first order. They said it had been canceled and I should be getting the refund shortly. That was Tuesday afternoon. I contacted them on Wednesday and again they said I should be getting the money soon. It's a simple credit card charge back, it can be done instantly. It's now Friday afternoon, almost 5 days since I ordered my first server and the money (totaling $443) still hasn't been refunded. Is this normal...? I really could use that money...
I was hosted with these guys for well over 2 years, and was spending on average more than $2,000.00 a month for servers.
I had slowly grown to well over 10 boxes, and was definately on my way. then one day I get a spam complaint that one of my serves was casing complaints. So I checked it out, and asked for the complaints to be relayed so I would have record of it..... nothing.... I responded and even tried to call, but at that point they had sent me a tciket stating.
We have recieved well ofer 1000 spam complaints from a server you lease with us, per out TOS we are terminating ALL OF YOUR SERVERS, and you have 15 days to remove the data!
WOW... there was no ability to have them terminate that server, they simply said NO your account will be terminated (all of your servers) and you will be banned from The Planet!
When I tried to call they said your not allowed to speak with the abuse dept, again I tried contacting my account manager, and he said he checked into it and only saw a few complaints, and didn;t understand why they were doing this... In short I barely got moved over to another provideer before they shut me down completely..... They did however offer one course of action... you could turn your dedicated server clients over to us so they dont have to move! THEY ACTUALLY SAID THIS!
I at that point made the move and then they hit my credit card for another month well short of 20 days before a bill would even be due.. I had to file charges at the local courthouse to get this reversed.
My advice, if you host at the planet dont send mail. get another server provider for mail, these guys are *&^)(* and they don;t care about shutting you down no matter what you spend with them, on top of that they will try to scarf your clients up if they can, after they leave you high and dry....
Anyone else have issues like this with anyone else. I want to compile a list of providers that do business like this so I can avoid them.
The Planet used to be great. All the people that made them great left for softlayer.
The Planet support now runs the gamut from mediocre to bad. But their billing policies are atrocious. They add charges to your service without you ordering it. They promise to refund you but don't. And when you cancel, they bill you anyway. When you call, they will admit their mistake. They will claim to refund you, but then don't.
It's a nightmare. So far Softlayer is as good or even better than The Planet used to be.
When you cancel with The Planet, make sure to change your credit card number so they can't charge you. If you are contemplating hosting with them, don't. Everything good you heard about them was true, but only because of the people who left for Softlayer.
My firewalls block IP's from multiple failed login attempts. The FW on one server has been blocking someone from The Planet. My servers are at GNAX, so why is someone from TP trying to get in?
As those who read my previous thread (or helped me on it -- thank you!) know, I've been looking at upgrading to a new server at the Planet. I've been very happy with the service at the Planet. I ended up with a quote on a Xeon 3040/2 GB of RAM/2x 250 GB hard disks/RHEL 5/10 usable IPs/cPanel+Fantastico and the Planet's standard "built in support" monitoring, escalation procedure, automated OS updates, etc. for $174/month and no setup.
That sounds decent enough, but I keep reading this forum and seeing good things about SoftLayer over and above the Planet. Should I consider moving? Anyone care to say what is better about SoftLayer? Anyone know of any cons to moving? I was inclined not to really shop around since the Planet has been good, but I don't want to be foolish and I by the sounds of some of those reviewing them, it sounds like SoftLayer's support is worth switching for.
Can anyone recommend a good reputation company that resells The Planet's servers?
For some reason I can't purchase from them directly, they do not accept PayPal nor accepting my credit card payments. Tried contacting them but it still doesn't work. I hope to find a reseller out there.
I have a decent sized ecommerce site..but in all reality a dedicated server is likely overkill. Still I like having room to grow. I am looking for a linux setup (preferably red hat) with Cpanel. I need something managed...with decent support. I can do very basic stuff..but I am also busy owning a business..and do not have time to really figure out how to maintain a server. I need someone to answer questions quickly..or do it for me. Seems these the Planet and LiquidWeb are two of the biggest ones. I am gonna say support is the big issue here...who would be most likely to help me do whatever it takes to keep my site online no matter what.
I run a MMO game server and when I outgrown my home DSL connection I decided only way was to get a dedicated server so I ordered an entry level server at the planet. Very good service from the start, server uptime was pretty much %100, never had any huge network issues or anything. Some slowdowns at one point but it was more of a internet issue.
Later on noticed the server specs were actually lower then what I was paying for. Figured, mistakes happen, I put in a ticket. They acted really quick on it and gave me a new server and even doubled my ram + gave me refund. The refund took a bit of time but I eventually got it.
Recently I wanted to try the dual xeon server but virtualize my game server so I can use Linux as the host OS for other purposes, so I chatted with someone and asked if I could get a "trial" before paying, and surprisingly they were ok with that and set me up within a few hours.
I configured the new server and everything was going smooth when I turned on the firewall so it blocked monitoring.
No joke, within 1 minute I got an email saying my server was down and they had responded to the ticket saying they'll look at it. it was a false alarm, but just to show how fast they responded, was really impressed. I just mentioned to ignore it for now until I get the firewall to let their stuff through. All in all I have to say even as a small customer I'm really impressed with the service there.
