Every time when we email to some host, let's say sales@abchost.com, or support@abchost.com. Then immediately a autoresponder email with assign ticket number come back.
I wonder how they do this? how to add ticket no into the email we receive?
I have mi server in the planet. But I am not very happy with the support you give.
That's why I want to know what is the appropriate time for the response of a ticket?
30 minuts?
1 Hour?
2 hours?
3 hours?
4 hours?
8 hours?
12 hours
1 day?
I have VPS having whm/cpanel base, i also install RT ticket system, it install successfully, same way i did on 5 other server its ok, but on VPS due to apache different configuration it gives me.
You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to "run" the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl, FastCGI or SpeedyCGI handler.
is there anybody knows which ticket system does the Hostgator use? Or that is theirs unique system?
View 14 Replies View RelatedRecently my VPS was not accessable when browsing to sites hosted on it. I noticed it and so did members of a forum hosted on the VPS.
I did a traceroute:
11 27 ms 27 ms 27 ms i-9-0.sydp-core01.net.reach.com [202.84.221.89]
12 180 ms 180 ms 180 ms i-3-0.wil-core03.net.reach.com [202.84.140.29]
13 180 ms 180 ms 191 ms i-3-4.wil03.net.reach.com [202.84.251.162]
14 180 ms 181 ms 181 ms assign.net.reach.com [134.159.63.66]
15 854 ms 261 ms * t3-2.mpd01.lax01.atlas.cogentco.com [154.54.3.141]
16 192 ms 192 ms 193 ms t7-1.mpd02.sfo01.atlas.cogentco.com [154.54.6.30]
17 193 ms 192 ms 193 ms t4-1.mpd01.sjc05.atlas.cogentco.com [154.54.6.70]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
Those tracert's were timing out just before (one hop) they got to
18 193 ms 193 ms 192 ms Managed_Solutions_Group.demarc.cogentco.com [
19 193 ms 192 ms 196 ms vz07-ca.privatesystems.net [205.209.146.207]
The last one I assume is the node of my host and one hop before it gets to my vps.
So, if I received a response (almost an hour after submitting) from support that "I'm not seeing any issues with your VPS currently. From the trace route you have provided, it would appears that there is an issue along your ISPs connection. Please contact them for further assistance."...
Would you agree it's an ISP issue or network issue at the data center? I believe it's not an ISP issue and that I received an inaccurate and unacceptable response.
ThePlanet not responding to a ticket for nearly a week?
I've used theplanet for years, but haven't used their support much. But after getting a new server, I discovered the configuration wasn't as promised (it was missing 5 IPs).
I left a ticket last Friday afternoon (12/4), but no response so I called support on the weekend. Although he promised they'd expedite it, the only result was a slightly sarcastic post to my ticket implying my expecting an acknowledgement within 24 hours was unreasonable.
I called on Monday, and the salesperson promised a manager would respond by Tue. Nothing by Wed, so I called again, and was promised that someone would contact me shortly but still nothing.
So now it's just a day short of a week after filing my ticket, and nothing but a runaround. Has their service gone downhill that much recently, or is it just me?
What is the average support ticket response time for your managed vps host? I know the time will vary depending on what is to be done. But what I am asking is the time for looking into some system parameters or some minor tweaking or just a general information question.
I am happy with KH since they are pretty fast in answering. Usually, my tickets get responded within 20-30 mins. But, when your tail is on fire, even 30 minutes seems to be eternity .
BoxVPS seems to be have support problems judging from the threads here about BoxVPS. Furthermore, from my personal experience with BoxVPS in the last few days I can affirm this. My VPS went down about 2 days ago and the ticket with the request to look into it and reboot/start if necessary got no reaction. As BoxVPS has still no VPS control panel after HyperVM fiasco this is a BIG NO NO! ...
View 14 Replies View RelatedVirpus = Ticket 11 days old, started working on issue 6 days ago, no word for 4 days!
Thats Virpuss customer service and its plain silly.
I'm having difficulty sending an email to another email address (with a different domain) which is on the same VPS.The trouble is, on the other domain's VPS control panel, within the DNS settings, the MX records have been pointed externally (to an exchange server). Their email is turned off. But bizarrely, their mailbox is full.
It seems as though Plesk is ignoring the MX records, and sending MY email internally to the OTHER domain's mailbox on the same VPS.How do I get Plesk to send my mail to the correct EXTERNAL MX records?
I had a email address I deleted on my server (postfix on Debian 4), but to my surprise the server still recieves email for the address!
(I have manually tried sending a email to the address and it comes througt).
I have deleted the address from the /etc/postfix/virtual file and restarted postfix.
What could I have forgotten?
One of my customers asked me if is possible technically to offer free email services.
Since he's going to launch a big portal he want to offer such things later, for all users.
Now, there are problems as:
a) if there is any possibility to compress emails similar with GMAIL or YahooMail or so, because i can't imagine the email is uncompressed
b) how can be handled email boxes over multiple (mail ?) servers if the HDD space needed would be larger than for one server HDD ?
I am having an email issue and I can not resolve. I am hoping for some assisstance here.
One of my local clients are not able to email each other in their office. (About 10 employess I believe)
They are using Outlook mail client, and using ISP's SMTP server. They are able to send/recieve email to other users externally, but not intenally.
Using webmail works perfectly fine.
I spoke with my host and the said everything is working fine. I checked with the ISP to see if they are blocking the IP address on the SMTP server. They said they were not.
I have a personal account on the same server and tried to send email to another local email account, and it did not work either. Tried to send email to my clients email and they did not recieve anything.
I am on the same ISP as my client, so Im still not sure if its the ISP or not.
I setup mail piping with Exim so that e-mails sent to a specific account be forwarded to my PHP script. It's not working properly, because when I send a mail to this account, it's bounced by the mailer daemon:
Code:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
pipe to |/home/user/public_html/support/parse.php
generated by support@mydomain.com
local delivery failed
In my /etc/valiases/domain.com file I have:
Code:
support@mydomain.com: "|/home/user/public_html/support/parse.php"
*: :blackhole:
What can be causing the error?
On one my servers, I'm receiving hundreds of spam emails that are clogging up the email queue to email addresses that do not exist.
For instance domain.com, I would get
bob@domain.com
liz@domain.com
325235@domain.com
You get the picture. How do I setup my server so that if there isn't an email address setup the email automatically gets deleted instead of trying to attempt to deliver it?
I have a client who has his own hosting account, and wants to leave his e-mail on his own hosting account, but his website on my hosting account.
On his own hosting he has created a sub domain called shop, and pointed its A record to the IP address of my server. On my server I've setup his domain name, and created the sub domain shop. That all works fine.
The problem I have is that the site under the shop domain needs to send an e-mail to sales@hisdomain.com. Now my server thinks the main domain is setup on my server, so it sends the e-mail to itself.
I'm justing wondering how I can get the server to point the mails back to his hosting?
A previous host I've used said they had to add the domain as a remote domain on the server, then they had to make some changes to /etc/localdomains because I was getting errors trying to send mails to the address.
A email account can send email, but cannot receive email, why? How do I know the answer why?
View 14 Replies View RelatedI currently have a domain on Server 1 (Linux, Apache, Ubuntu, Matrix control panel).
This server does not have any spam filter, so I have moved all the email accounts to Server 2 (Linux, Apache, Fedora Core, Plesk) which does have a brilliant spam filter; and have changed the DNS record for mail.domain.com to the IP address for Server 2.
Emails are being successfully received on Server 2.
On Server 1, when an email is sent through SMTP to an address at that domain, it does not send it to Server 2, it gets delivered to the hosting account for the domain on Server 1. So what I am guessing is happening is that Server 1 detects the domain has an account on the server, and instead of looking up the DNS info for that domain, just assumes it is on Server 1.
What I need to do, is force Server 1 to send email for that domain to Server 2. Is this possible, and if so, how can it be achieved? If more info about the server is required for a solution please let me know and I'll provide what I can.
I have a Windoze box with three ip addresses and running Mailenable Professional as the mail server software. I do not run any DNS, rather I set up the domain to point to my server at the registrar. All of a sudden I'm getting returned mail, "This server requires PTR for unauthenticated connections". When I run the diagnostics on the mail server it says that none of my ip addresses have reverse dns....... I'm confused, what do I need to do at the registar and server level to feel joy again?
View 3 Replies View RelatedI've searched around on the forums and it's really confusing to choose a host. I was wondering if you could pls recommend me a host...
The system will have about 20 users and each user should have about 4-500mb space for email. FTP will be used fairly often too with file sizes up to a few hundred mb. The website won't take up much space.
i have a client that has configurated his email in Windows/Outlook and it works perfectly..
the problem is that, when he configurates it from a Mac, he can recieve emails but he cant send..
its the same internet connection..
My question... Is there anything else that he has to configurate in Mac that he doesnt in windows?
What is more recomended. Using a hosted service such as Google Apps or using the VPS server for email?
View 2 Replies View RelatedVPS I want to use to send out newsletters to my customers.
For sure, this is no spamming, but I know that some companies out there are sensitive to a lot of emails. Therefore I am looking for a company who will talk to me first if they have any concerns and who will not suspend my account the rambo way ;-)
We have been using ************ for about 6months now and have had an ok experience on their windows servers.. But recently we have been getting delayed emails, coming in between 5 minutes to 10 hours after an order has been submitted. We have submitted several help tickets. They say what email is having trouble and its all of them, they say we will check on it and then nothing, its sporatic but sometimes its totally unacceptable.
View 4 Replies View RelatedPROBLEM: Emails sent via BCC end up with the TO: field empty and some servers reject the emails if the TO: field is empty."
Hi folks, I recently moved from a certain provider who had raised their rates twice in one year (and some of you know who I'm talking about). I moved to another provider for my dedicated server, but now have a problem with email I send from my forum. I run a discussion forum and sometimes need to send notices to my members. I use an admin "control panel" in the forum software (similar to THIS forum). I send the emails out via BCC, but there is a place to put a default address, such as "members@myforum.com" . With my previous server, when I would send those out via BCC and the received emails would have the default address in the TO: field. However, since moving to the new server, the emails no longer have the default address and instead the TO: field is blank when people receive the emails. The problem is, some people
s servers require someting in the TO: field or they reject the email.
Assuming this is a server problem (mail server configuration?) does nayone have any ideas what the propblem might be? I'm using the exact same software as I used on the old server where things worked properly.
