Which Ticket System Does The Hostgator Use?
is there anybody knows which ticket system does the Hostgator use? Or that is theirs unique system?
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I have mi server in the planet. But I am not very happy with the support you give. That's why I want to know what is the appropriate time for the response of a ticket? 30 minuts? 1 Hour? 2 hours? 3 hours? 4 hours? 8 hours? 12 hours 1 day?
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Recently my VPS was not accessable when browsing to sites hosted on it. I noticed it and so did members of a forum hosted on the VPS. I did a traceroute: 11 27 ms 27 ms 27 ms i-9-0.sydp-core01.net.reach.com [202.84.221.89] 12 180 ms 180 ms 180 ms i-3-0.wil-core03.net.reach.com [202.84.140.29] 13 180 ms 180 ms 191 ms i-3-4.wil03.net.reach.com [202.84.251.162] 14 180 ms 181 ms 181 ms assign.net.reach.com [134.159.63.66] 15 854 ms 261 ms * t3-2.mpd01.lax01.atlas.cogentco.com [154.54.3.141] 16 192 ms 192 ms 193 ms t7-1.mpd02.sfo01.atlas.cogentco.com [154.54.6.30] 17 193 ms 192 ms 193 ms t4-1.mpd01.sjc05.atlas.cogentco.com [154.54.6.70] 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. Those tracert's were timing out just before (one hop) they got to 18 193 ms 193 ms 192 ms Managed_Solutions_Group.demarc.cogentco.com [ 19 193 ms 192 ms 196 ms vz07-ca.privatesystems.net [205.209.146.207] The last one I assume is the node of my host and one hop before it gets to my vps. So, if I received a response (almost an hour after submitting) from support that "I'm not seeing any issues with your VPS currently. From the trace route you have provided, it would appears that there is an issue along your ISPs connection. Please contact them for further assistance."... Would you agree it's an ISP issue or network issue at the data center? I believe it's not an ISP issue and that I received an inaccurate and unacceptable response.
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My opinion: Do NOT EVEN CONSIDER using HOSTGATOR. My experience: I signed up for their hosting on Sunday morning and completed payment for the first month using hostgators online payment system and paypal. The payment was accepted and confirmed. An email was sent some time later confirming the account had been set up. The email specified a user ID for cpanel as well as nameservers which I used to point two of my domains at the new hostgator account. I used cpanel and FTP to set up the add-on domain, create some email accounts and upload content for the two domains (the same content as on the old servers which should now be shown k-free.co.uk and offshoreharry.com). All appeared to work fine with no problems. I could use outlook to access email and the web sites were available on the new server (the old server was down). A day and a half later, I WAS HORRIFIED TO SEE - the emails accounts could not be accessed - the cpanel user did not work - Hostgator did not email me or attempt to contact me in any way to tell me there was an issue. (they had my valid mobile phone number - there are no unidentified calls in the period concerned). - the web sites that had been pointed at hoistgator were showing a suspended message and spammy hostgator context ads. My non-spam mostly non-ads content had been uploaded to the hostgator account. One of those domains is freeware software on a site with ZERO ADS that has never been moneterised and sometimes gets 100's of uniques a day. HOSTGATOR WAS STEALING TRAFFIC FROM MY ad free unmonetized site and showing a nasty spammy ad page. Not only was I rather angry but also amazed that any company would ever do this. Just think how you would feel if all your sites - pages were hijacked and showing some of the nasty ad pages. My opinion: Do NOT EVEN CONSIDER using HOSTGATOR. Checking my yahoo email, there was no email from hostgator saying my account had been suspended (if I hadn't checked it they would have continued stealing the traffic until I noticed). The only email from hostgator was a request for a copy of my passport or utility bill! I am left wondering if they are really a front for an identity theft scam? I am rather unhappy that they have even my name - address - tel no - paypal email. I obviously immediately changed the nameservers on the two domains back to the old servers. But since nameserver changes take upto 72 hours to fully propogator, hostgator could still be stealing some of my traffic now. The two sites contain nothing that any T+C I have ever seen would have any reason whatsoever to see as a problem. The two sites are k-free.co.uk and offshoreharry.com for anyone here who wishes to verify this claim. Hostgator COULD be showing my content instead of their spammy ads - I uploaded it. Hostgator was mentioned by a few on here and I thought them to be a big company who have a reputation to protect. Are you guys really comfortable with a company who behaves like this. Will they suddenly suspend your sites tomorrow and steal your traffic until you happen to notice? I have requested to them that they provide access TO MY PERSONAL AND BUSINESS EMAILS on the email accounts I set up. I would also like any log data that was collected. I will report back here what the response to that (politely worded) request is. Giving me access to any email and log data that they have effectively kidnapped-stolen hardly makes amends for the wrong they have already done. Like any other victim of a common thief I may just have to accept that I lost something and will not see it again. Additionally, search engine robots may have visited the sites and got 404s, any users who dropped by will certainly not be back, the damage caused is ongoing and difficult to fully quantify. Hostgator did not email me or attempt to contact me (they had my valid mobile phone number). They did not tell me why the account was suspended and the trafic STOLEN. I have had web sites for 4-5 years and have never been involved in anything remotely dubious on the web. You can judge for yourself if there is any reason for them to do this [sites offshoreharry.com, k-free.co.uk]. I had sent at most 10 emails whilst testing the 3 or 4 email accounts I was creating. Obviously I will never use hostgator or any related company. My opinion: Do NOT EVEN CONSIDER using HOSTGATOR ... EVER.
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My Hostgator Review
Im a Hostgator Customer for over 6 months now. I purchased the Business Shared plan. Im running a vbulletin forum with a few members that post on my website. Im also running dedicated servers which use the MySQL database remotely. I was satisfied with Hostgator for about 3 months. After that period the problems began. Somebody DDOSed my Site and of course Hostgator suspended me immediately saying that my index would use too much resources. I was on vacation and got phoned by one of my moderators that we got suspended. So I called the Hostgator support. They told me the same thing, they e-mailed me. So I asked him to activate my page again since its nearly impossible that I can jump from maybe 100 visitors a day to over 1000 visitors in a second. Well the connection broke up since I was walking in the woods but they activated it. About 2 weeks later the same thing happened, they suspended me again. I went into the chat this time and they told me that they dont think that it's an DDOS attack. I told him the same thing again, like I did to the guy on the phone. They activated it again. Everything was fine until 1 month ago. The Site was unavailable for me and many others. I went into the Hostgator chat and they told me that somebody is using a script that is overusing resources making everyone's content on the server unavailable. He said he will look into it and open a new ticket for me. After 1 hour I got suspended. They said that my Shoutbox is using too many resources and that I need to remove it. So I renamed my Shoutbox folder to deactivate it temporarily. I have been running this Shoutbox since the beginning and I/they never had problems with it. So recently the server where my webhosting account is on keeps restarting or crashing for some reason. They told me that Apache keeps crashing and that they are working on it to get it resolved. I was fine with it, but it kept happening. So to get to the end, I have been in the Hostgator chat 6 times today already since they still didnt fix it. Im really starting to think that there will be more and more problems, so Im already looking for another webhost where I can host my Website. I barely use 100GB of Bandwith and I really dont think that Im using much resources running a simple forum. I also talked to the support many times about their maintenance frames. I think they really should inform the customers by e-mail if they shutdown the server for maintenance or warn before they start working on the server if it will affect the availability of Websites. Overall Im not happy Customer of Hostgator anymore. Im really impressed how they are forcing me to leave. I was always nice to the customer support since I already worked in the same branch so I know how you feel when a customer is yelling at you.
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Serverintellect. Or Hostgator
After deep r&d on Dedicated Server market i narrowed down two providers 1. Hostgator - Nice pricing and addons (which i wont use) 2. Serverintellect- Windows Specialist HostGator is offering for $ 219 / monthly Dual-Core 3040 Xeon (Conroe) 250gb SATA HDD 1024mb RAM 1,500gb Bandwith Serverintellect is offering for $ 249/monthly: Intel Xeon 3060 2 x 2.4GHz Cores (Core2Duo) 2 GB ECC RAM 2 x 250GB SATA II Drive bandwith 2000 GB per month Now issue is that Serverintellect offer seems to be tempting compared to HG , while HG is charging less and has proven records , while Serverintellect service quality status is unkown (no reviews @ WHT)
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DMCA And HostGator
I contacted HostGator a few days ago in regards to a website being hosted on their network. The blog post had a link to a decompiler that would decompile applications written by a certain program. The responses I received from Richard F. (Network Security Administrator) of HostGator was not what I expected. At first, Richard F. wants to see the EULA of the software that the decompiler is made for. So, I send him the URL and even quote the EULA. It states, "Neither you nor any third party may modify, adapt, decompile or reverse engineer the Games." In addition, I pointed Richard to the author's blog where the author is not happy about the decompiler as people can use it to steal and ripoff games and applications written with this software. Richard F. then defends the decompiler by stating the following: "Well, this is a complicated situation. Having the decompiler available is in itself not any violation of the EULA. However, if someone uses it then it's a violation of that EULA. Making the decompiler available solely as a source of information is not in any way infractionary, this has been held up in court cases with companies such as Microsoft." It seems he is trying to use some alleged loophole of having it available for "information purposes only" does not make it illegal or a violation of HostGators TOS/AUP. I then notify him that it is also a DMCA violation as the only reason for reverse engineering per the DMCA is if the software is no longer available nor the author available. Neither of these conditions are met as the software that is decompiled is still being made and the community that uses the software is active. Richard F. then makes the following illogical analogy: "Yes it could be seen as a violation of the DMCA. However, again, as an informational source, it is not in any violation. If we wanted to go on a tangent and say that this tool was written in, say C#, we could then hold Microsoft liable for creating both the C# language and an IDE to allow someone to write this tool. But they're not liable for what is created with or done with their tools, they merely provide them. This is where we are in this situation. Simply providing the information is not illegal." Firstly, no one ever went on any tangent. Next, his analogy makes no sense. The fact of the matter is that the website being hosted on HostGator's network is distributing a decompiler that circumvents security measures in a program. People that use this particular software to compile their games and applications can have their source code revealed by a person simply running this decompiler. I guess Richard F. is not used to dealing with techniaclly adept people. Therefore, he pulls a bunch of technical BS out of his gator butt and expects me to believe it. I have forwarded this issue to The Planet as well as to the author that made the software being decompiled. I have notified him of HostGator condoning the use and distribution of this decompiler. I think it's pretty sad when a hosting company starts to defend immoral and unethical activities. And to think, this joker is actually has the position of "Network Security Administrator." He sounds like some kid barely out of high school computer science class.
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HostGator Vs. Hosting24
I'm coming up on a payment renew for HostGator and was wondering I could get some people's opinions. Right now I have the biggest plan from HostGator because I require a private IP/private SSL for my site. $15/mo isn't a lot but it adds up since my site doesn't bring in any revenue as I don't want the site to have ads. Anyway, I began searching to see if I could find a cheaper host that meet my requirements and found Hosting24.com with Google.. They offer pretty much the same plan as HostGator does at 1/2 the price so I'm tempted to get it. Can anyone comment on Hosting24? I'm really impressed with HostGator so far, especially the support and uptime. Will I be able to get this type of service at Hosting24? I whois'ed their IP and it appears they use SoftLayer, which is pretty reputable.
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Stay Away From Hostgator
I went with HostGator based on the number of positive reviews I saw on this site. However I think I need to warn people to stay away. I am on hostgator server #414. The server is so overloaded that it often has server loads >20. Currently its server load is in the 40's and the administrative cpanel is unusable. My site has been down twice in the past month (due to excessive loads crashing the server). When contacted, their response is always "we'll boot the person causing these excessive server loads." This is fine, expect I shouldn't have to be the one policing their servers and letting them know that there is a problem. I'd advise everyone to go with a host (even one that is a bit more expensive, say in the $10-20 range) that doesn't oversell. I know I wish I did. If anyone has recommendations for such a host feel free to send them my way.
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Hostgator Blacklisted What Now
I found out today hostgator.com is black listed and so is the ip they have given me for my domain. I have allways been a happy hostgator.com customer but when your domain is blacklisted because of your hosting company thats not good. It also prevents some people from being able to send you e-mail. When I talked with HG support today they suggested a dedicated IP but no promises. So thats not a positive indicator as well. I have the baby croc plan with them and would like something simular with another hosting company that I can be for sure is not on a black list. I have had no compliants with them over last 2 years I have used them but this is something that will make me leave them if there is nothing they can do to solve it which appears to be the case after speaking with HGs support.
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Hostgator And InnoDB
I finally found a shopping cart that I think will fit my needs. I registered a hosting account with Hostgator a couple months ago so that I'm now out of the refund period. It's great for my Wordpress site, but I got an error when I tried to install LiveCart. It said that I need InnoDB. I contacted Hostgator's support, and they said that they don't support InnoDB. Is that true? I don't want to have to move hosts and be out my year of hosting fees.
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HostGator Rip
I was messing around today and found this: host-gator.com (see http://whois.domaintools.com/host-gator.com for whois information) This is a complete rip of HostGator's site and appears to be done by HostMonster. Anyone else notice this?
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HostGator Or Hostnine
We have already too many servers in ThePlanet and CyberCon datacenter. So i want to change my mouth taste and looking a Managed dedicated server with Linux Based etc. So i know these two companies last few years (HostGator, Hostnine). Can anybody tell us which company is better for dedicated server then i will signup them. + HostGator is Best? or Hostnine is Best?
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Hostgator Load
I was one of the numerous satisfied Hostgator clients that got 100% satisfaction for money paid. But, sincerely I don’t know what to think anymore. I have been a Hostgator reseller for over a year now, and all I have received is praise and commendation from my clients. However, something seems to have gone amiss with their recent drive to remain competitive at all cost. My sites now run very slow intermittently and when I check the load status on WHM, I see that their server loads are high and some services show a fail status. I chatted with a support staff, but she was not helping matters as she insisted that the server in question (Stingray) was up and running. I never said it was not up; I complained about the sluggishness of the server. Here is the latest service status I am getting: cpanellogdup cpsrvdup exim (exim-4.68-1_cpanel_maildir)failed exim-26up eximstatsup ftpdup httpd (1.3.37 (Unix))up imapup mysql (4.1.22-standard)up named (9.2.4)up popup spamdfailed syslogdup Server Load123.59 (2 cpus) Memory Used68.5 % Swap Used16.88 % Disk /dev/sda6 (/tmp) 6 % Disk /dev/sda7 (/home) 28 % Disk /dev/sda1 (/) 25 % Disk /dev/sda2 (/var) 36 % Disk /dev/sda3 (/usr) 45 %
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Review - Hostgator.com
Review - Hostgator.com Hola again WHT folks...another review here for one of my many hosts I have used in the past (I am writing a review for each). This time I am talking hostgator.com I started up with hostgator in early 2007 (feb?) and was with them up until august this year. I had a easy setup and was pleased with the speed I had everything running. At that time I needed to wget a large file (like 14 gigs) from my old dedicated host layeredtech. I requested ssh access and wget which I had enabled in a hour or 2. I moved the large file in a few hours and was very pleased at the backbone speed of that transfer. They have a ticketing system which is very standard in the marketplace today and worked well. I really am partial to whmcs over modernbill recently, a few years ago I would never have said that! And of course Cpanel rocks over plesk (that pest). Anyrate on with the review! So I had some oddball perms that I could not change which I had to open up a ticket for, ya hate to hit the ticket system hard and heavy at first but sometimes thats life. A bit later I got the file untard and was up and running. I was using alot of resources for a low price (think I was on baby...) and was happy with the transfer speed for the most part. Sometimes it was a bit laggy, but I was shared so I cant really complain and I had pretty high transfers also. I cannot be sure as to why some files seemed to disappear which I mentioned earlier in a different post. I had several people with access, sometimes I had timeouts while uploading large multi gig datasets, so I am unsure what the issues may have been. It was not important enough for me to open up a ticket over as I was tired of supporting other peoples works by this time and needed to cut that cord. Let me sum it up... --Hostgator is pretty reasonable on transfer speeds in my estimation. --They are alive on the ticketing system so you will not wait for days. --I did not have downtime I did not cause. --I did have some files that turned up missing that should not have been accessible by other people, however it was not important enough for me to open up a ticket. --I had somehow setup double payments in their system with both paypal and a mastercard (seems like something should have caught that) and ended up with a 40 some dollar credit. I had to open tickets and call a few times to get that straight but no big shakes. In the end they saw what I was pointing out and I received credit. I would recommend them based on my experiences except for one thing I do not like at all (which is a common theme among many hosts) You get a discount if you purchase hosting the entire year in advance. I totally get it you can estimate the future resources you will need to allocate and purchase and the discount is a thank you. I however have been burned in the past and am not alone in my reluctance to fork out ubber bucks for a year of service which I am unsure about the quality of. My main gripe is thats the advertised price, but its not the price you will get when you sign up. That is a psychological trump which makes you as the buyer say "well I am not going to get that good of a deal because I wont blindly trust them" Which means like me I will check around and see if I can beat that (hey we eventually become smarter hosting shoppers) I would however like to point out that I received a very nicely worded private message from the president of hostgator over the missing files issue I had experienced and I really think this is a SIGN OF OWNERSHIP! I commend that you own the good/bad/unknown and wanted to help me get to the bottom of it. I now wish I would have opened a ticket on it so we could backtrack it. It is not often you get that level of commitment from a hosting provider and this company is moving in the right direction on several fronts.
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Is Hostgator Really Worth The Price?
I've read a couple of reviews on similar forums and blogs trying to figure out which hosts are worth their buck. The main points of discussion were: - Price - Reliability (up/downtime) - Support Most of the providers were either too expensive, or lack proper support. The most discussed company was Hostgator. I don't understand the hype but maybe you guys can help me out here.
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HostGator Charged Me Twice Every Month
I noticed recently that HostGator charged me two times, them I found they kept doing that to me ever since last year! I sent them a email. Here's their reply: I show that you have created multiple PayPal subscriptions on your account that are paying for the same invoice. Our billing system has credited your account for the extra payment. To correct this, please login to your PayPal account and cancel all subscriptions: 1. Click the My Account tab. 2. Click the History subtab. 3. Choose the Subscriptions field from the Show dropdown menu. 4. Check the From box and change the date back 2 years. 5. Click Search. 6. To view the details of a specific Subscription Creation, click Details in the Details column. 7. At the bottom of this page, click Cancel Subscription. 8. On the confirmation page, click Cancel Subscription again. Once you've canceled the subscriptions, please let the credit on your account run out and pay for the next invoice(s). Once the credit has run out, please re-initiate only one Paypal subscription on your next billing date. If you have any questions, please let us know. Thank you for your continued business. I'm so angry
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HostGator Or HostMonster Or BlueHost?
I noticed that HostGator, HostMonster, and BlueHost are very popular, but I would really like to know which is better overall. I plan on running vBulletin, and when it gets more traffic I will upgrade to a VPS. Based on your experiences, which one should I go with?
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HostGator - Unlimited Bandwidth?
HostGator has a "SWAMP" package with unlimited bandwidth for $15/m. I find this hard to believe. I wonder if they have some kind of a "within fair use" rule in their TOS? Has anyone ever tried to use a huge amount of bandwidth on this package?
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