BoxVPS seems to be have support problems judging from the threads here about BoxVPS. Furthermore, from my personal experience with BoxVPS in the last few days I can affirm this. My VPS went down about 2 days ago and the ticket with the request to look into it and reboot/start if necessary got no reaction. As BoxVPS has still no VPS control panel after HyperVM fiasco this is a BIG NO NO! ...
View 14 Replies
Virpus = Ticket 11 days old, started working on issue 6 days ago, no word for 4 days!
Thats Virpuss customer service and its plain silly.
I saw an offer from BoxVPS that was too good to be true. And in fact it was. It's been nearly a month since I paid for a VPS and still no service. My client login is disabled and they won't respond to requests for service or for a refund.
Simply stated - BoxVPS is a scam. Do not succumb to their offers, no matter how attractive they might seem. This is apparently just another in a long line of scams appearing with startling frequency on WHT. This phenomenom makes it difficult to give new hosts a try.
URL: http://www.boxvps.com
Their recent promotion thread:
http://www.webhostingtalk.com/showthread.php?t=889733
Extremely non-professional service. Took them 48 hours to setup my VPS. Also had to create a support ticket. And when it was finally delivered, there was no DirectAdmin on it. Specially disturbing, since I actually paid for a monthly license.
Not to mention that their responses are very vague. They claim to apply the promotions (triple disk space, double bandwidth) 24 hours after they setup the VPS. I have no idea why they do that.
Moreover, they have false advertising on their VPS page (Instant Activation..where it should read 'We don't activate your VPS unless you create a support ticket).
A speedtest from the VPS showed that the VPS is capable of bursting to a maximum of 10mbps, while average speed is barely 2mbps.
Stay away from these guys. They're potential scammers. They WILL scam.. sooner or later.
I guess you can fugure my account expired with servage.
but to tell you the truth, I am so P OFF at them
I opened a ticket on my last day and asked if I can move it from 14 months (that I started with) to a 6 months renewal because I could'nt afford to pay the £74 they wanted, and apologised for this. They said I'd have to pay the 74 pounds first and then change my billing to 3 or 6 months.....
I replied saying can I then pay a sum now and a some next week. as I don't have that with me at the moment but wednesday 9th April I wil be able to remew it all
They replied with:
"Hello Ahmed
there is 14 days grace period for customers before account gets suspended."
So I thanked them very much, because like that, instead of paying in installments, I can just pay them the whole amount before the grace period was over, otherwise I would've backed up my data and moved it another server, or on my computer till I remew the whole amount....
5 days later (today), I log on to my account, and it has been suspended as I hav'nt paid for 5 days...thats 9 days before the "grace period"
and now all my domains have this dirty suspended page that they have, and I bet I lost half my members and customers like this, as when I see this page on any domain I enter I never go back to it!
I say to my self its my falt, I should've paid when I had to.....but money was tight, and I told them....and they gave me the 14 days, I did'nt ask for anything, but I thought backing up all my sites and my webdriver that I have with them would take me ages, plus the pages have alot of content that would be a hassle, if I have a "14 days grace period".
This is the first time servage have lied to my face, and not by answering a question with yes or no, by saying a feature they have that does'nt exist and but wednesday I bet all my customers and members would've found somewhere else to hang out, as I only contacted them through the mail server on the site and my forum, now I can't even right "we will be back soon....don't go away",
I thought I warn you guys about this grace, if you have an account with them make sure your ready to renew before it expires, and don't believe most of the stuff that they say.
OMG, I used to promote for these people, and tried hard to always say good stuff about them, you see my sig, it was a promotion for them with a coupon code (that I dredfully apologies about to the administration for not reading the rules properly), and I get in return a lie straight in my face with no warning and no way of accessing my database what so ever.
Just be warned Guys, don't believe everything they say to you and backup all the time because you never know why they suspend your account.....even if your on thew right track
I have mi server in the planet. But I am not very happy with the support you give.
That's why I want to know what is the appropriate time for the response of a ticket?
30 minuts?
1 Hour?
2 hours?
3 hours?
4 hours?
8 hours?
12 hours
1 day?
Every time when we email to some host, let's say sales@abchost.com, or support@abchost.com. Then immediately a autoresponder email with assign ticket number come back.
I wonder how they do this? how to add ticket no into the email we receive?
I have VPS having whm/cpanel base, i also install RT ticket system, it install successfully, same way i did on 5 other server its ok, but on VPS due to apache different configuration it gives me.
You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to "run" the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl, FastCGI or SpeedyCGI handler.
is there anybody knows which ticket system does the Hostgator use? Or that is theirs unique system?
View 14 Replies View RelatedRecently my VPS was not accessable when browsing to sites hosted on it. I noticed it and so did members of a forum hosted on the VPS.
I did a traceroute:
11 27 ms 27 ms 27 ms i-9-0.sydp-core01.net.reach.com [202.84.221.89]
12 180 ms 180 ms 180 ms i-3-0.wil-core03.net.reach.com [202.84.140.29]
13 180 ms 180 ms 191 ms i-3-4.wil03.net.reach.com [202.84.251.162]
14 180 ms 181 ms 181 ms assign.net.reach.com [134.159.63.66]
15 854 ms 261 ms * t3-2.mpd01.lax01.atlas.cogentco.com [154.54.3.141]
16 192 ms 192 ms 193 ms t7-1.mpd02.sfo01.atlas.cogentco.com [154.54.6.30]
17 193 ms 192 ms 193 ms t4-1.mpd01.sjc05.atlas.cogentco.com [154.54.6.70]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
Those tracert's were timing out just before (one hop) they got to
18 193 ms 193 ms 192 ms Managed_Solutions_Group.demarc.cogentco.com [
19 193 ms 192 ms 196 ms vz07-ca.privatesystems.net [205.209.146.207]
The last one I assume is the node of my host and one hop before it gets to my vps.
So, if I received a response (almost an hour after submitting) from support that "I'm not seeing any issues with your VPS currently. From the trace route you have provided, it would appears that there is an issue along your ISPs connection. Please contact them for further assistance."...
Would you agree it's an ISP issue or network issue at the data center? I believe it's not an ISP issue and that I received an inaccurate and unacceptable response.
ThePlanet not responding to a ticket for nearly a week?
I've used theplanet for years, but haven't used their support much. But after getting a new server, I discovered the configuration wasn't as promised (it was missing 5 IPs).
I left a ticket last Friday afternoon (12/4), but no response so I called support on the weekend. Although he promised they'd expedite it, the only result was a slightly sarcastic post to my ticket implying my expecting an acknowledgement within 24 hours was unreasonable.
I called on Monday, and the salesperson promised a manager would respond by Tue. Nothing by Wed, so I called again, and was promised that someone would contact me shortly but still nothing.
So now it's just a day short of a week after filing my ticket, and nothing but a runaround. Has their service gone downhill that much recently, or is it just me?
What is the average support ticket response time for your managed vps host? I know the time will vary depending on what is to be done. But what I am asking is the time for looking into some system parameters or some minor tweaking or just a general information question.
I am happy with KH since they are pretty fast in answering. Usually, my tickets get responded within 20-30 mins. But, when your tail is on fire, even 30 minutes seems to be eternity .
i have a serious problems with my shoutcast accounts the last 2 months...i create in my ports 8002,8004,8006,8008,8010,8012 some shoutcast accounts via cast control...every 3-4 hours some of my accounts is crashing....i can't understand why....so every 3 hours i am going to cast control panel to start again the shoutcast server of the account which which crashed....i don 't know what to do any more...my hands up...
i found these script which i can use via cron job to check if each shoutcast server is up
#!/bin/bash
dte=`date +%d%b%Y`
cd /where/ever/you/run/stuff/
##-->> Check to see if sc_serv is running <<--##
ps -ef|grep -v grep|grep sc_serv >sc_serv_ok
if [ -s sc_serv_ok ]
then
##-->> Everything looks good, remove the file and exit <<--##
rm -f sc_serv_ok
exit 0
else
##-->> Log the error <<--##
echo "Possible abend of sc_serv" > sc_serv_prob_log.$dte
##-->> Email the log <<--##
mail -s "sc_trans" your-email@domain-name.com <sc_serv_prob_log.$dte
##-->> Restart sc_serv <<--##
cd /path/to/shoutcast/
./sc_serv
the problem is that i can't found the conf file for each account...where exactly CAST CONTROL creates it..i have the free version of cast sontrol 1.4...
I am currently running DA on my VPS and have about 15-20 accounts on it. We are upgrading to a dedicated running plesk while we need it, but I have not found a tool or an easy way to transfer DA accounts to plesk without problems. Because of this, I feel it would be easiest to transfer the accounts to a cPanel VPS, then to plesk. I know hosts are not supposed to PM here, but if you can offer me a cPanel VPS sometime within the next week for 24-48 hours for under $5-7, that would be great. This may seem like a little amount of money, but realistically it is a good amount in comparison to the pricing for a whole month of service.
It can be OpenVZ, virtuozzo, or Xen.
Is it normal ? What can I do?
View 15 Replies View RelatedI had a 12 hours outage in one of my VPS. According to the report of my provider, a maintenance task reported an error on the fsck Linux command.
Now I wonder if this error can occur on any RAID hard disk subsystem? Should I stay with this company?
I am wanting to get access to 'top -c' for a period of 48/72 hours.
Now I have found the following
Code:
top -c -b -d 15 > top.txt
What this does is every 15 seconds add reply 'top -c' to top.txt
Now I can make this into a shell script then put it into the background and exit SSH while leaving it running.
Now the question is will this use much usage/server load over the 48/72hrs, it will be checking 4 times every minute.
I attached new backup harddrive with system and enable increment backup so that it can generate server backup on backup harddrive which was new,
I notice it takes 20 hours upto now and still working becoz i seen some command like rsync running on top and using alot of resources of server but when i checked backup harddrive then it almost copy all data into it but what about this rsync which running on system from 3 hours and still going .?
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
28045 root 35 19 42788 38m 168 S 63.8 1.0 42:59.51 rsync
28023 root 34 19 42680 39m 552 R 26.6 1.0 23:47.98 rsync
28024 root 34 19 42528 38m 312 S 19.9 1.0 10:25.91 rsync
944 nobody 15 0 167m 142m 10m S 5.0 3.5 0:09.26 httpd
1579 nobody 15 0 167m 143m 11m S 5.0 3.5 0:09.34 httpd
2471 nobody 15 0 167m 138m 7032 S 4.0 3.4 0:01.12 httpd
1528 nobody 16 0 167m 139m 7436 S 1.7 3.4 0:10.20 httpd
76 root 15 0 0 0 0 S 1.3 0.0 14:14.62 kswapd0
2194 nobody 15 0 167m 138m 7188 S 1.3 3.4 0:03.47 httpd
2386 nobody 15 0 167m 139m 7608 S 1.3 3.4 0:03.02 httpd
2452 nobody 15 0 167m 138m 7184 S 1.3 3.4 0:02.01 httpd
3054 mysql 16 0 747m 294m 2892 S 1.0 7.3 431:01.86 mysqld
18358 root 15 0 0 0 0 S 1.0 0.0 0:27.59 pdflush
665 nobody 15 0 167m 139m 7656 S 1.0 3.4 0:18.77 httpd
1917 nobody 15 0 167m 139m 7816 S 1.0 3.4 0:08.64 httpd
Recently a drive in one of my main box's has failed.
Ive contacted my provider, however there SLA states - 4 Hours for hardware replacement.
It takes 4 hours to replace a harddrive? What are they, sloths?
Anyone else had similar experiences when attempting to get drives replaced?
I'm not a direct client of Leaseweb, but it's not a secret that my domain is pointing at their servers.
I purchased a shared hosting plan from a reseller and since more than 43 hours my domain is down! My provider (the reseller) said he's waiting for Leaseweb support... according to my informations, in more than 24 hours they just made a reboot of the server!
I'm really bored of waiting with no chance of intervention! My provider says he can't do anything from his side, i can't contact Leaseweb cause i'm not a client... please, help, what can i do?
I need my site back online!
like to clarify this is not a post to bash liquidweb.
I have been a loyal customer of LW for the past 2 years (almost)
My websites have been down since Thursday 3:00 a.m due to "DDos Attack"
on Friday night, the network engineer told me the "DDos Attack" has stopped and problem should have been resolved. However, no websites were accessible.
On Saturday, I ensure you I have made many phone calls to Liquidweb dedicated server support and try to resolve this issue. (Never once did I raise my voice and they were being very polite.)
I believe the server admins that were helping was at the end of their shifts and every time I try to make a phone call to the person that was assisting me to get an update, liquidweb would tell me that he has gone home. Every time the server admin finishes his shift, the support ticket is not assigned to anyone else that is working until I make a phone call to them stating my problem.
I own quite a few large sites that generate over 3 millions hits per day and every hour of downtime means I will be losing valuable clients and revenue. That is why I am extremely frustrated with the 63 hours downtime as it seems like the results of working hard for the past 2 years is slipping away from me as the clock keeps ticking.
I am sorry, I am just trying to share this with fellow webmasters as I really need a place to express my feeling. (None of my friends will understand online business.)
Again, I am not bashing liquidweb...I must have really bad luck myself.
I'm extremely worry about my VPS as it hosts 3 important websites to me. I can't let it down like this.
I submitted ticket, email, tried to call the number on your website but it is just an automatic answer.
So please at least let me know what happening? Your website says support 24/7 so where are you in the last 6 hours?
To start please take this in mind I have servers colo'd at FDC and have 0 problems, so i'm still all for fdc servers.
Here is my 24 hours review on my new vps server from FDC setup was quick less than 5hours after paying my invoice.
Now down to my problems. Off peak hours last night my VPS server was great 10 / 20mbits solid speed on sending data from the box today I am unable to get over 150kb/sec.
This doesn't help me since the nature of my business I need to transfer files fast between servers. The VPS speeds of 150kb/sec will be no use for my business if anything make our job harder.
These tests were taken using the internal fdc network transferring from the new vps to one of my 1gig fdc colos and other various servers I have on the FDC network.
After contacting fdc support about this speed issue they logged in and checked the speeds they did a download of the speedtest file from the fdc website around 30 - 40mbits. But they didn't test the outgoing from the server.
I received the response that I am sharing bandwidth on the node so speeds could vary so on there 100mbit unmetered vds package they are saying 150kb/sec is acceptable.
So basically after that my last response is if 150kb/sec are the speeds i can expect from a VDS then please cancel my server at the end of the billing period as the VDS will be no use to me.
So now I have been transferred to billing to cancel the vps at the end of the billing period.
So to sum it up, vps setup was fast and the vps runs great but don't expect the speeds you can get from one of there dedicated servers.
Is Nick Laws here? Someone knows where to call him or managemybox.com?
I have 3 servers with them. One of them is down for almost 16 hours now, and it has been 4 hours without notice. Tech replied saying is a harddrive crash and they will replace it, I have lost a lot of dollars because all important clients on this server are running out.
Now, can someone help me contact Nick? I sent him a message a minutes ago, but his techs are nto replying and one of my clients is really in a bad mood saying he will take legal actions against me.
Anyone can say a word? This is really bad and I dont get even a reply, just a word last night saying a few hours.
This is the ticket:
Dear Felipe,
ssh down too, will have a tech reboot and clear firewall, will take about 15 minutes
Thank you for choosing ManageMyServices, we appreciate your business!
Administrator: managedservices
Ticket Department: Sysadmin
Ticket Category: ALL
Assigned Administrator: ALL
Importance: Urgent
Company Area: ManageMyBox-Dedicated
Ticket Status: closed
Reply By felweb - 26-06-2008 01:57
Any news from your end on this ticket, or at least on the other 2?
This is taking way too long and it is affecting this a lot ....
It's been a while I'm into web hosting and I know I have to wait up to 72 hours for DNS to propagate.
I've got that weird problem since I changed host, my DNS stays the same as before, even if I migrated since over a week.
I did the ipflush thing and it did not work. It seems like my computer WON'T update the DNS on this single domain.
I've got 2 computers at home and my other computer has updated, but my other won't update.
• Located in the USA
• Linux Ubuntu 7.1/8.04 VPS
• HyperVM Control Panel
• IP Address – 32 (must be u.s ips)
• 128Meg – 256Meg Dedicated RAM (minimum)
• 100 – 150Gig Bandwidth (minimum)
Im running MySQL 5.0.32 on a Debian Etch server. I recently moved a couple sites from a Debian Sarge (with MySQL 4.1) server over, and now MySQL has become very unstable.
Every few hours mysql just hangs on a query. All the following queries are queued and never get executed. The only way to get things running again is forcefully killing and restarting the mysql process. After that things work again...for a few hours.
The logs (error and query log) show nothing exceptional. When it hangs and I do a 'show processlist;' I noticed that everytime a SELECT....IN (a,b,c) query is holding up everything. Could the 'IN ()' be the reason for mysql not completing the query and holding up the rest?
Another option might be to temp. go back to MySQL 4.1...but that is going to be a real problem on Debian Etch
anyway to auto reboot server every 6 hours?
will this effect on the server?
i'm running on CentOS 5 and whm
I thought I should share my feelings on FutureHosting even though we have only been on their server for 48 hours.
Background
---------
I started having my sites hosted back in 1990's and have had about a dozen hosts since then. (Started with Pair.net when they were like maybe 2 of the 3 hosts on the planet, LOL) 90% of the time, I have needed to find a host due to my former host being acquired or some other non-technical reason. So you could say that I tend to stick with a host for as long as possible. I have moved from shared hosting, to reseller hosting, to dedicated hosting, and now to VPS hosting. I started my VPS adventures with PowerVPS.
This was about 3 years ago if I recall. Like most here, I did a great deal of homework, read and lurked. PowerVPS was in my top 5 final list. I selected PowerVPS and was extremely happy to put the headaches of dedicated servers behind me. For two years the VPS was very stable. That changed about one year ago. I was told I was hitting resource max and asked to upgrade. Oddly, my sites' traffic was about 1/2 of what it was in the first two years. ie my VPS should have less resources needed. PowerVPS moved many of its legacy VPS users to new hardware. I don't recall they informed me, though they said they did. They did inform me that they would make a decision on the remaining legacy users in terms of billing promotions -- they never did. Downtime continued. I began to notice that their newer techs did not share the same ability of communication and skills as past/founding techs. Answers were curt and became more and more unhelpful. We have all seen this pattern before where a host starts out so well (2 or 3 guys/gals), and as it grows, they add remote staff that just don't have the same passion of the founders, or language skills. (Disclaimer: English isn't my native, so no excuse for lack of communications in business IMHO).
Thus, I began my search for a new VPS here. FutureHosting was in my top 5 along with KnownHost, SolarVPS, Jaguar. Actually, I rated them 3 or 4 in my final list. I tested all of these hosts' sales responses and went through the shopping process just before clicking 'sign-me up'. (I work in Ecommerce so I like to see that process). SolarVPS answered my questions the best. KnownHost a close second. I am sure there are a few other good VPS companies like ServInt, Lunar and HostNexus, but their prices just don't reflect the marketplace IMHO.
Due to my needs and budget though, I selected FutureHosting as they seem to offer the best balance -- competitiveness and support.
FutureHosting - 48 hours
-------------------
As my data was on PowerVPS with Plesk, selecting another provider with Plesk was important. Actually, I have always been a Plesk fan having used all the CPs (I just wish they would stop trying to offer 1,000 products and spin off a CP-only company like they were.)
FutureHosting (FH) started the migration on Saturday night. Sunday morning I notice that all sites hadn't been moved. I checked my inbox and read the many emails awaiting me. It seemed Plesk was having a hard time using its server migration tool (typical of Plesk that they introduce a feature that doesn't work 100% of the time.) FH informed me they would migrate my VPS (domains, etc) manually.
While this was going on, another tech worked on some requests I had related to SSH, root access, etc.
What I found in the last 48 hours was what I had hoped for... Techs that received my tickets, and replies that stated WHAT they were doing. I felt informed during the entire process. In some cases, CLEAR explanations were given. In some cases, SIMPLE answers were given -- where I couldn't grasp the why. The level of service was what I experienced in my first year with PowerVPS. And now, a really important point -- EVERY tech that worked on my tickets displayed the same level of competence. All too often, I have felt in the past that the level and ability of techs ranged so much. This became more apparent as of late on PowerVPS (are they contracting out support? No idea.) It was a real pleasure to deal with each tech. I think I counted 5 different names! What I REALLY appreciate was that it was obvious that each tech taking over a ticket READ the entire ticket thread. Too often when a tech takes over due to moving it a tier or shift change, I felt like I needed to explain everything from the start. Gah!! I don't have time or patience for that.
Hardware wise, I moved from (PowerVPS) AMD Opteron(tm) Processor 246 to Intel(R) Xeon(R)CPU E5420 @ 2.50GHz (Future Hosting). In the case of PowerVPS, my VPS was on an old legacy machine that a few of us unlucky ones were still on (We were asked to bump up $$ to go to the new machines, I refused.) I don't know which server is better, but thus far my sites feel much more snappy. I also notice that my former VPS used burst RAM approach vs. SLM. (See my other post http://www.webhostingtalk.com/showthread.php?t=896249). I should also state that perhaps PowerVPS uses this in their new machines. No idea.
Overall, I am paying the same amount for my new VPS, the sites are loading much faster and most importantly, the service has been top rate. I was a little worried at first because I heard such great reviews of Knownhost and SolarVPS (I am sure they are warranted), but based on the past 48-hours, I must say my selection was right for me in many ways. I'm crossing my fingers that this level of service will continue 3, 5 or more years down the road. If they do, I won't hesitate to recommend FutureHosting to the MANY developers I come into contact with. (I have sent a great deal of leads/business to every host I have been at.) I will need to revisit this thread on my anniversary to see if things continue in such a great manner.
Leaseweb supporters
My dedi server have been down over 30 hours, I have create a ticket 30 hours back and also sent many messages to you via skype since 10 hours back, No supporter get back to me. Over 30 hours, NO one. I knew there some ones in this forum is Leaseweb staff and they visited this forum a short time back,
I want to setup a crontab to delete a file every 24 hours, I am not the best in crontab so was wondering if one of you could please give me the command I should use?
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