Ticket System And WHM And Cpanel
Jul 14, 2009
I have VPS having whm/cpanel base, i also install RT ticket system, it install successfully, same way i did on 5 other server its ok, but on VPS due to apache different configuration it gives me.
You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to "run" the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl, FastCGI or SpeedyCGI handler.
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Feb 6, 2009
is there anybody knows which ticket system does the Hostgator use? Or that is theirs unique system?
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Sep 22, 2008
I have mi server in the planet. But I am not very happy with the support you give.
That's why I want to know what is the appropriate time for the response of a ticket?
30 minuts?
1 Hour?
2 hours?
3 hours?
4 hours?
8 hours?
12 hours
1 day?
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Jul 25, 2007
Every time when we email to some host, let's say sales@abchost.com, or support@abchost.com. Then immediately a autoresponder email with assign ticket number come back.
I wonder how they do this? how to add ticket no into the email we receive?
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Aug 10, 2007
Recently my VPS was not accessable when browsing to sites hosted on it. I noticed it and so did members of a forum hosted on the VPS.
I did a traceroute:
11 27 ms 27 ms 27 ms i-9-0.sydp-core01.net.reach.com [202.84.221.89]
12 180 ms 180 ms 180 ms i-3-0.wil-core03.net.reach.com [202.84.140.29]
13 180 ms 180 ms 191 ms i-3-4.wil03.net.reach.com [202.84.251.162]
14 180 ms 181 ms 181 ms assign.net.reach.com [134.159.63.66]
15 854 ms 261 ms * t3-2.mpd01.lax01.atlas.cogentco.com [154.54.3.141]
16 192 ms 192 ms 193 ms t7-1.mpd02.sfo01.atlas.cogentco.com [154.54.6.30]
17 193 ms 192 ms 193 ms t4-1.mpd01.sjc05.atlas.cogentco.com [154.54.6.70]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
Those tracert's were timing out just before (one hop) they got to
18 193 ms 193 ms 192 ms Managed_Solutions_Group.demarc.cogentco.com [
19 193 ms 192 ms 196 ms vz07-ca.privatesystems.net [205.209.146.207]
The last one I assume is the node of my host and one hop before it gets to my vps.
So, if I received a response (almost an hour after submitting) from support that "I'm not seeing any issues with your VPS currently. From the trace route you have provided, it would appears that there is an issue along your ISPs connection. Please contact them for further assistance."...
Would you agree it's an ISP issue or network issue at the data center? I believe it's not an ISP issue and that I received an inaccurate and unacceptable response.
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Dec 11, 2008
ThePlanet not responding to a ticket for nearly a week?
I've used theplanet for years, but haven't used their support much. But after getting a new server, I discovered the configuration wasn't as promised (it was missing 5 IPs).
I left a ticket last Friday afternoon (12/4), but no response so I called support on the weekend. Although he promised they'd expedite it, the only result was a slightly sarcastic post to my ticket implying my expecting an acknowledgement within 24 hours was unreasonable.
I called on Monday, and the salesperson promised a manager would respond by Tue. Nothing by Wed, so I called again, and was promised that someone would contact me shortly but still nothing.
So now it's just a day short of a week after filing my ticket, and nothing but a runaround. Has their service gone downhill that much recently, or is it just me?
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Dec 2, 2008
What is the average support ticket response time for your managed vps host? I know the time will vary depending on what is to be done. But what I am asking is the time for looking into some system parameters or some minor tweaking or just a general information question.
I am happy with KH since they are pretty fast in answering. Usually, my tickets get responded within 20-30 mins. But, when your tail is on fire, even 30 minutes seems to be eternity .
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Sep 23, 2009
BoxVPS seems to be have support problems judging from the threads here about BoxVPS. Furthermore, from my personal experience with BoxVPS in the last few days I can affirm this. My VPS went down about 2 days ago and the ticket with the request to look into it and reboot/start if necessary got no reaction. As BoxVPS has still no VPS control panel after HyperVM fiasco this is a BIG NO NO! ...
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Apr 16, 2009
I tracked down another issue that I am having with this same server. I login and look at the system and 100% of the swap is used and 99% of the Ram. I look to see who's using it, and the user name is Nobody. What role does this user play in cpanel? Can I disable the user?
UPDATE: It is actually apache doing it.
7044 nobody 0
0.6
8.3 /usr/local/apache/bin/httpd -DSSL
2836 nobody 0
0.6
0.2 /usr/local/apache/bin/httpd -DSSL
2835 nobody 0
0.6
1.8 /usr/local/apache/bin/httpd -DSSL
2838 nobody 0
0.6
0.5 /usr/local/apache/bin/httpd -DSSL
2854 nobody 0
0.6
0.2 /usr/local/apache/bin/httpd -DSSL
7934 nobody 0
0.5
22.8 /usr/local/apache/bin/httpd -DSSL
2839 nobody 0
0.4
0.2 /usr/local/apache/bin/httpd -DSSL
2887 nobody 0
0.4
24.5 /usr/local/apache/bin/httpd -DSSL
2848 nobody 0
0.4
2.7 /usr/local/apache/bin/httpd -DSSL
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May 14, 2008
I have installed SVN but it also requires mod_dav to be installed. I have tried installing it but keep getting a broken APXS error. However, APXS is working fine on other installs.
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Jun 29, 2009
a good method to have processes controlled in the resources they use, in a shared cpanel environment?
For example, it appears that the cpanel backup (compressed) made the load skyrocket to beyond 60% cpu and 95% memory usage today, and this server is beefy to begin with.
I want some system to kill processes immediately if they exceed X amount of resources or kill processes that spiral out of control (X amount of processes from same user).
I'd like to be alerted of this action as well.
How can I set this up?
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May 28, 2008
How to install ASSP on linux system without cpanel.
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May 22, 2008
For one of my server based on cpanel i want to disable all email services/ send/receive etc. How do i go about it ?
Would Main >> Service Configuration >> Service Manager be the best place and disable the following services :
antirelayd
POP before SMTP daemon
exim
SMTP Server
imap
IMAP Server
pop
POP3 Server
spamd
SpamAssasin Server (if you choose to disable this, you should disable SpamAssasin in tweak settings as well)
Would that be enough to stop any emails from going out of server? Say via any contact form or any other way?
Please advice or i need to do it mannually via ssh and disable them.
I have SIM installed, so would i need to configure or remove something out of it too?
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