When my forum sends out emails to Hotmail users, I always get this message back:
Quote:
SMTP error from remote server after MAIL command:
host mx3.hotmail.com:
550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an e-mail/network admin please contact your E-mail/Internet Service Provider for help. For e-mail delivery information, please go to [url]
How do I get off the blacklist? This is affecting all my forum users using Hotmail.
I cannot send emails to name@hotmail.com from any of sites hosted on my server. No mass emails. no unusual activities. Even though they blocked it. I filled out their forms but they didn't remove the block.
My IP in clean from any blacklist/RBL databases but hotmail is blocking with the error message below:-
Remote host said: 550 Your e-mail was rejected for policy reasons on this gateway.
Reasons for rejection may be related to content such as obscene language, graphics, or spam-like characteristics (or) other reputation problems. For sender troubleshooting information, please go to [url]. Please note: if you are an end-user please contact your E-mail/Internet Service Provider for assistance.
One of my VPS clients has had all of the ip addresses on his server blocked/blacklisted on the hotmail service, he cannot send email to or recieve email from anyone with a hotmail email address, does anyone have any ideas on a solution, other than changing all the ip's on his vps?
I have 2 cPanel servers with normal decent setups, and until today, HOTMAIL/LIVE is not accepting my e-mails.
There is no problem with GMAIL & YAHOO, btw.
When I mentioned not accepting my e-mails means it will always appear inside the Junk box instead of Inbox (for every domains in both servers)
I've tried to contact Microsoft support many times but they keep repeating the same thing. I've tried everything including make sure that my IP reputation is clean, and having domain keys.
I need some advise from you guys out there that has this issue before and start from sketch, what do I need to do to identify what Microsoft servers actually want from me?
Here's their 'robotic' respond.
1) Make sure that you have SPF/SIDF records in place. You can go to [url] for more information on this.
2) Clean up your lists. Remove those who do not want to receive the emails. Make the unsubscribe process more visible. Hotmail also has a sender complaint feedback loop program called the Junk Email Reporting Program (JMRP). Enrollment in this free program will benefit you as a sender as it will keep your email lists updated and populated with interested Windows Live Hotmail Customers. This program will help you to remove those Windows Live Hotmail Customers who do not want to receive emails from your company. If you are interested in joining this program, please visit [url _options_form_byemail&ct=eformts
3) Ensure that there is not anything technically wrong with your MTA. Are your DNS records updated, are you transmitting data upon making the SMTP connection, and is the problem isolated to any specific machines? Do your SMTP logs show any failures?
4) Segment your mailing infrastructure by IP. Marketing email, transactional corporate email, "forward to a friend" email and signup emails should be sent from different IP's. This will help to identify what types of messages are being flagged by Hotmail customers.
5) Strengthen the sign up process. Confirm that you are using a double-opt-in sign up process. This will not help in removing existing Hotmail customers from your email lists, but it will confirm the authenticity of those who sign-up for your email campaigns and newsletters.
6) If you have any feedback loops setup with other ISPs, you should look for trends to try to determine possible causes - a new data source? New advertisement? Maybe folks signing up do not recognize the mail?
7) Clearly mark your emails so that Hotmail customers are able to identify quickly and easily that they requested emails from your service.
8) Do some analysis on the data regarding complaints - look at Hotmail customers who have never clicked, opened, responded or bounced in any way. These poor performers could contain many bad addresses.
9) Evaluate the frequency of your mailings. Are you making your mailings less relevant and welcome by sending too many emails?
10) Enroll in the Sender Score program. This is the only white list that Hotmail uses. It is owned and operated by Return Path. You can find information about this program at [url
11) Please visit [url] to verify that your IP is not being listed on any third party block lists.
12) We also recommend that you take advantage of the following email delivery consulting companies who participate in the Messaging Anti-Abuse Working Group [url] ), and the Authentication and Online Trust Alliance [url]
I'm in the process of trying to contact Hotmail. I thought it was an SPF issue but that did not fix it. I then thought rDNS, but on an old server the rDNS also pointed to the DC and not to the server hostname and it worked fine. I'm going ahead to fix the rDNS, but I'm not sure that it will fix this.
Anyway, does anyone know the solution here by chance?
Here's the error message (a 550):
xxxxxxxxxxxx@hotmail.com SMTP error from remote mail server after MAIL FROM:<denver@higherpurposes.com> SIZE=1922: host mx2.hotmail.com [65.54.245.40]: 550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be related to content such as obscene language, graphics, or spam-like characteristics (or) other reputation problems. For sender troubleshooting information, please go to http://postmaster.msn.com.
if you are an end-user please contact your E-mail/Internet Service Provider for assistance.
On the main mail server I run from my site I have being receiving a lot of issues when trying to send mail to hotmail. I do not receive any error messages, the mail is just never received it is filtered out(it does not even show up in the spam filter). I am not a spammer and have never been. My IP and domain check out fine when I put them through spam databases. So is there some trick to getting your mail accepted?
I have one of our servers that is bouncing all sent emails to hotmail, MSN and some others. The emails often come back saying they are bounced as SPAM.
There were SPAM issues on this particular server at one point, but have since been corrected one we tightened it up.
Now, how can I fix this? Can I change the servers hostname? Are they rejecting by hostname, or by IP?
And do I need to just contact each provider and try to get off their blacklist?
Unfortunately yahoo blocked our server ip, so our customer cant send any email to yahoo! How can fix this issue? Do you have any email or ticket system in yahoo for contant about this issue?
Yes, cannot access my server with my PC. Tried everything but no avail. I confirmed that the server is up and running, everyone else can access it.
Here is what has been done so far:Cannot access to server after my FTP program automaticly tries to connect few times with wrong password. Fine, my IP will be flushed in 10~20 minutes tops. But no, after an hour still cannot access.
Submitted a ticket to the provider. They have flushed the Iptables, stopped the firewall, and added my IP address to allowed hosts file.
I have stopped the firewall in my PC. Flushed the DNS cache and restarted the windows. Can use internet without a problem. Can access any website w/o problem except my own server.
I access my website and ssh normally until 2 days ago. I couldn't go to my website and ssh anymore. All my clients can go to the website, sftp, ssh normally. I did a VPN to my company office and I can access to my website and ssh from my office.
Obviously, my IP address at home was blocked.
Do you think that was from Liquidweb firewall or my server cpanel firewall or something like that?
everything is ok , i contacted Hotmail to be part of SenderId program ,and told me 2 days and sending will be ok , i waited for 10 days , till now every new member can't recive ctivation email , what shall i do ??????
My server not open relays ... Not in blacklist ....
i have problem in my server from 2 weeks ago server stop sending mail to yahoo and hotmail but to gmail send good without any problem i make SPF and add it for all domains after that mail worked Good in 1 day after that the problem come again
iam always having problem with Email know i have order a new server i try to use some script like phpbb.vb.ipb and some other script that have options to send email when people register etc...
if i register use hotmail there is no email will come to me in my inbox why ?
but if i send email from my hotmail email to my domian name email i get it
so i make some research on the net i find something maybe this could be the problem but as i am newbie to the server i have no idea how i can fix this problem
Quote:
set reverse DNS for your IP address and if possible an SPF record for your domain.
as you can see he is asking me to set the dns etc i dont no . is there anything i could do via WHM/CP/SSL"PuTTy" etc
I just found out all my mails sent to Gmail are marked as spam. However, if I check my IP address in independant grass-root spam databases, my IP address isn't blacklisted. I checked 7 of them. Do you know how to solve this problem
We have a server with a fine company, BocaCom. They are who the IP addresses are we use ultimately registered to. It seems we are being blacklisted by secureserver (isn't that Godaddy?) because the IP does not register to us for our outgoing email. It registers to BocaCom.
Is anyone else having this problem, and how to we get around it? We've contacted BocaCom and are waiting for their reply. Is this an IP issue or am I reading the secureserver reply wrong?
---------------- Dear Sir/Madam, While there is indeed an rDNS record created for 72.35.xx.xx, it does not point back to the original A record. This will need to be updated before we can look further into unblocking the IP. ----------------
While I am used to reselling and domain registration stuff, I am totally new to DNS stuff..I tried many searches and readings without hope. that's why I need your help.
We have a problem that makes both incoming and outgoing emails from our website's email server not going or received, without any failure message or error message on both sides: the sender and receiver.
We talked to our webhosting company- they do not own, but host on a dedicated provided by Iweb in Canada - and they told us a quick solution for this:
To buy a private IP address, therefore our websites with them will not get blocked as spammy IP, setting us away from the dozens of sites they have on the same server IP (as domaintools reverse IP reported: xx other sites hosted on this server).
The company I work for agreed on this solution immediately as we are loosing customers for this problem.
They charged us 8$ a month for this "private ip".
We had the same problem for another day after their solution, when I checked domaintools, I found our websites are still on the same IP of the company. I called them, and the Admin there told me: it's a hidden CNAME setting that is not shown to public because it's "private" and the delay happenned because we had to contact Hotmail staff and wait for their reply to include it in their safe list, but others as Gmail and Yahoo do not require contacting them and will go through automatically."
My question is:
- What is Private IP/ Private DNS? - Why and how it is used to prevent false blocking/bouncing? - Does that mean they had to sell it to every domain, while their IP is not on blacklists (I checked it). - Is Private IP just an internal setting or it has to be bought from a large ISP like regular/public IPs? and if just some settings, is this price fair? we pay 120$ annually for hosting one site with them. - They told us they put our other two sites on theis same new private IP. How can this be possible? - I cannot understand: Hotmail can prevent our emails from reaching inboxes, but can it also prevent its users emails from reaching us?? Is this issue a Private-IP related?? - What do you think the real problem is, and what advice(s) should I follow to have our emails going and coming smoothly in the future?
Note: We don't send unsolicited emails ever. We only have a 1500-member mailinglist that we send a newsletter to, once every few months.
Our daily email traffic is about 10 to 20 messages in and out.
i'm thinking about building a separate mail server away from my cpanel/whm machine. that mail server will be located on a different IP address with "clean" record so that business email won't get deleted my strict rules of hotmail.
can you please tell me, generally, about this "buidling separate mail server", i.e. what MTA, software, web-mail software, will it be worth? ,etc. Pointing me in the right direction will allow me to complete the project in the shortest time.
i have a very strange problem with hotmail service i can't send any email from my domains to any hotmail account and i can't send any email from hotmail account to any domain use my IP
when i send email using my mail server i got this reply
SMTP error from remote mail server after MAIL FROM:<myemail@mydomain.com> SIZE=2402: host mx1.hotmail.com [65.54.244.136]: 550 DY-002 Mail rejected by Windows Live Hotmail for policy reasons. The likely cause is a compromised or virus infected server/personal computer. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit [url]for email delivery information and support
i contact hotmail and they only reply my with AUTOMATIC EMAIL Asking my if i can update my MSN SOFTWARE
