Bought Private Domain Name Server (DNS) To Prevent Hotmail Bouncing...am I Wrong?
May 12, 2009
While I am used to reselling and domain registration stuff, I am totally new to DNS stuff..I tried many searches and readings without hope.
that's why I need your help.
We have a problem that makes both incoming and outgoing emails from our website's email server not going or received, without any failure message or error message on both sides: the sender and receiver.
We talked to our webhosting company- they do not own, but host on a dedicated provided by Iweb in Canada - and they told us a quick solution for this:
To buy a private IP address, therefore our websites with them will not get blocked as spammy IP, setting us away from the dozens of sites they have on the same server IP (as domaintools reverse IP reported: xx other sites hosted on this server).
The company I work for agreed on this solution immediately as we are loosing customers for this problem.
They charged us 8$ a month for this "private ip".
We had the same problem for another day after their solution, when I checked domaintools, I found our websites are still on the same IP of the company. I called them, and the Admin there told me: it's a hidden CNAME setting that is not shown to public because it's "private" and the delay happenned because we had to contact Hotmail staff and wait for their reply to include it in their safe list, but others as Gmail and Yahoo do not require contacting them and will go through automatically."
My question is:
- What is Private IP/ Private DNS?
- Why and how it is used to prevent false blocking/bouncing?
- Does that mean they had to sell it to every domain, while their IP is not on blacklists (I checked it).
- Is Private IP just an internal setting or it has to be bought from a large ISP
like regular/public IPs? and if just some settings, is this price fair? we pay 120$ annually for hosting one site with them.
- They told us they put our other two sites on theis same new private IP. How can this be possible?
- I cannot understand: Hotmail can prevent our emails from reaching inboxes, but can it also prevent its users emails from reaching us?? Is this issue a Private-IP related??
- What do you think the real problem is, and what advice(s) should I follow to have our emails going and coming smoothly in the future?
Note: We don't send unsolicited emails ever. We only have a 1500-member mailinglist that we send a newsletter to, once every few months.
Our daily email traffic is about 10 to 20 messages in and out.
I have one of our servers that is bouncing all sent emails to hotmail, MSN and some others. The emails often come back saying they are bounced as SPAM.
There were SPAM issues on this particular server at one point, but have since been corrected one we tightened it up.
Now, how can I fix this? Can I change the servers hostname? Are they rejecting by hostname, or by IP?
And do I need to just contact each provider and try to get off their blacklist?
I am not sure if this is the right forum, i am just so frustrated with hotmail. Unfortunetly most of my clients use hotmail. After 2-3 communications in the same day, Hotmail decides i am a spammer and blocks mails from my domain. Thats were the fun starts and frustation begins. My host do not support sender id, anyone have same issues?
I have a dedicated WHM server (qumbia.org) with several CPanel accounts, among them:
- qumibiao (qumbia.org). - qumbiaca (qumbia.ca).
Both of these accounts were set to the same ip (70.86.221.122).
15 days ago, I changed qumbiaca to the ip 70.86.221.123
Since, some requests (about 1% of the total according to my logs) for qumbia.ca are still serving up what's in /home/qumbiao/public_html
I know next to nothing about this, but perhaps some ISPs have cached the 70.86.221.122 IP and are directing requests there? Still, why wouldn't WHM, upon receiving such a request, resolve it to the right address, it being on the same server?
My Time to live record is set to 24 hours on my DNS, and the expire header set to 41 days.
Might it be a good idea to set up a new DNS (NS3.QUMBIA.ORG) on my WHM and give that DNS to qumbia.ca? Would this force the ISPs to reset their cache? Or does the problem lie elsewhere? Should I just wait out the 41-day expire period and hope for the best?
I recently set up an eas and autodiscover sub-domains on my main domain (eg myserver.com) running Plesk, Webmail etc, and is the default website for the ip.
So it should be..
myserver.com (not SNI default for IP) eas.myserver.com (SNI) autodiscover.myserver.com (SNI)
But I notice the actual default site (non SNI) is the sub-domain autodiscover.myserver.com.
I checked in
Plesk -> Tools & Settings -> IP Addresses
and that was set correctly, so I tried to change it and back again, then...
/opt/psa/admin/bin/httpdmng --reconfigure-all
Neither worked.
I'm running Ubuntu 12.04.5 LTS and Plesk 11.5.30 #48 (the latest MU)
i'm running the latest version of Plesk 11 on a Ubuntu 12.04 system.
We have a customer with a domain and this customer added other domains to his account.
now, 2 domains are not working, he created the as usual, Plesk created the directories under /vhosts/domain.com/domain1.com and the vhosts.conf are also correct.
when i'm opening the domain in the browser, i get the following error message:
The requested URL /var/www/vhosts/domain.com/index.php was not found on this server.
One of my hosted domains have an email problem, every email account that is hosted on that site, is able to send and recieve email, but when sending to gmail or hotmail, it is delivered as SPAM.
Someone told me it is because this domain doesnt have a MX record at the DNS zone..
What is the sintax for the MX record ? I have enterd A(ddress) and CNAME records, but never MX records.. can anyone tell me how to do it so I can send mail in the way it should be.
When my forum sends out emails to Hotmail users, I always get this message back:
Quote:
SMTP error from remote server after MAIL command:
host mx3.hotmail.com: 550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an e-mail/network admin please contact your E-mail/Internet Service Provider for help. For e-mail delivery information, please go to [url]
How do I get off the blacklist? This is affecting all my forum users using Hotmail.
I am currently with the planet and am happy with them, however as part of a new venture I need to gather a list of hosts as well as the planet that will be able to cater to the ventures needs and go to tender with the requirements.
ThePlanet offer something called a virtual rack. This is cheaper than renting a dedicated rack, allows for Gb networking but doesnt not allow for a SAN. Do other providers offer something similar? The cost of putting a machine on the virtual rack is not that much more expensive than just renting the machine. I guess there isn't too much to these set-ups to be fair.
If not, then we are looking for dedicated racks, with the ability to host a SAN at some point, but starting off with say 3 servers (2 web servers, 1 storage server with raid5 6Tb of hdd). These servers will be dealing with network cameras although I don't think that many will be streaming at once but the network capacity does need to be there.
Who's door should I be knocking on to find out some prices?
One final thing, should I bother looking for co-lo providers as well? We are in the Uk but not precious about our host being in the same country at all (it would be nice but uk prices are ££). Really, all we would be able to do with co-lo is buy the hardware outright to save price as we are not interested in looking after the hardware.
I have 2 cPanel servers with normal decent setups, and until today, HOTMAIL/LIVE is not accepting my e-mails.
There is no problem with GMAIL & YAHOO, btw.
When I mentioned not accepting my e-mails means it will always appear inside the Junk box instead of Inbox (for every domains in both servers)
I've tried to contact Microsoft support many times but they keep repeating the same thing. I've tried everything including make sure that my IP reputation is clean, and having domain keys.
I need some advise from you guys out there that has this issue before and start from sketch, what do I need to do to identify what Microsoft servers actually want from me?
Here's their 'robotic' respond.
1) Make sure that you have SPF/SIDF records in place. You can go to [url] for more information on this.
2) Clean up your lists. Remove those who do not want to receive the emails. Make the unsubscribe process more visible. Hotmail also has a sender complaint feedback loop program called the Junk Email Reporting Program (JMRP). Enrollment in this free program will benefit you as a sender as it will keep your email lists updated and populated with interested Windows Live Hotmail Customers. This program will help you to remove those Windows Live Hotmail Customers who do not want to receive emails from your company. If you are interested in joining this program, please visit [url _options_form_byemail&ct=eformts
3) Ensure that there is not anything technically wrong with your MTA. Are your DNS records updated, are you transmitting data upon making the SMTP connection, and is the problem isolated to any specific machines? Do your SMTP logs show any failures?
4) Segment your mailing infrastructure by IP. Marketing email, transactional corporate email, "forward to a friend" email and signup emails should be sent from different IP's. This will help to identify what types of messages are being flagged by Hotmail customers.
5) Strengthen the sign up process. Confirm that you are using a double-opt-in sign up process. This will not help in removing existing Hotmail customers from your email lists, but it will confirm the authenticity of those who sign-up for your email campaigns and newsletters.
6) If you have any feedback loops setup with other ISPs, you should look for trends to try to determine possible causes - a new data source? New advertisement? Maybe folks signing up do not recognize the mail?
7) Clearly mark your emails so that Hotmail customers are able to identify quickly and easily that they requested emails from your service.
8) Do some analysis on the data regarding complaints - look at Hotmail customers who have never clicked, opened, responded or bounced in any way. These poor performers could contain many bad addresses.
9) Evaluate the frequency of your mailings. Are you making your mailings less relevant and welcome by sending too many emails?
10) Enroll in the Sender Score program. This is the only white list that Hotmail uses. It is owned and operated by Return Path. You can find information about this program at [url
11) Please visit [url] to verify that your IP is not being listed on any third party block lists.
12) We also recommend that you take advantage of the following email delivery consulting companies who participate in the Messaging Anti-Abuse Working Group [url] ), and the Authentication and Online Trust Alliance [url]
I cannot send emails to name@hotmail.com from any of sites hosted on my server. No mass emails. no unusual activities. Even though they blocked it. I filled out their forms but they didn't remove the block.
I'm in the process of trying to contact Hotmail. I thought it was an SPF issue but that did not fix it. I then thought rDNS, but on an old server the rDNS also pointed to the DC and not to the server hostname and it worked fine. I'm going ahead to fix the rDNS, but I'm not sure that it will fix this.
Anyway, does anyone know the solution here by chance?
Here's the error message (a 550):
xxxxxxxxxxxx@hotmail.com SMTP error from remote mail server after MAIL FROM:<denver@higherpurposes.com> SIZE=1922: host mx2.hotmail.com [65.54.245.40]: 550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be related to content such as obscene language, graphics, or spam-like characteristics (or) other reputation problems. For sender troubleshooting information, please go to http://postmaster.msn.com.
if you are an end-user please contact your E-mail/Internet Service Provider for assistance.
On the main mail server I run from my site I have being receiving a lot of issues when trying to send mail to hotmail. I do not receive any error messages, the mail is just never received it is filtered out(it does not even show up in the spam filter). I am not a spammer and have never been. My IP and domain check out fine when I put them through spam databases. So is there some trick to getting your mail accepted?
i have my own box for my forum .. now i shared my box with friend's , but in reall they a freak friend's , just to be in safe brother, am looking to know what function i can disable in php.ini or any problem/tool to prevent anybody / attacker * nobody* permission to move in the server via his shell script..
as we know some attacker's use them own php-shell to hack site's * shared hosting *, so they can move to any account after they know the user account name * /etc/passwd * .. so as i say before is there any good functions to prevent these attacker to move in the server? so i can disable it .. or install any good tool * else modsecurity * in the system to prevent them *nobody* of that?
My server was recently hacked and I'm looking ways to secure it in the future. I use the server to host my own websites.
It was hacked to be a spam server. I traced the new files the hackers added to my "upload" directory, which is where my site members upload pics. I had set the directory to chmod 777. Could someone hack that directory solely from it being its rights being 777?
The site was custom developed in PHP, and looking through it myself, I couldn't find any security issues. But then again, I may not know what exactly to look up.
I would appreciate any general tips to protecting a server, as well as general tactics hackers use to hack a server and PHP site.
everything is ok , i contacted Hotmail to be part of SenderId program ,and told me 2 days and sending will be ok , i waited for 10 days , till now every new member can't recive ctivation email , what shall i do ??????
My server not open relays ... Not in blacklist ....
i have problem in my server from 2 weeks ago server stop sending mail to yahoo and hotmail but to gmail send good without any problem i make SPF and add it for all domains after that mail worked Good in 1 day after that the problem come again
iam always having problem with Email know i have order a new server i try to use some script like phpbb.vb.ipb and some other script that have options to send email when people register etc...
if i register use hotmail there is no email will come to me in my inbox why ?
but if i send email from my hotmail email to my domian name email i get it
so i make some research on the net i find something maybe this could be the problem but as i am newbie to the server i have no idea how i can fix this problem
Quote:
set reverse DNS for your IP address and if possible an SPF record for your domain.
as you can see he is asking me to set the dns etc i dont no . is there anything i could do via WHM/CP/SSL"PuTTy" etc
The issue is that a lot of my emails seem to be bouncing back at the moment with the subject 'Subject: Warning: could not send message for past 1 day'
Could anyone explain why this might be the case? I've had a look online and the only thing I can think it might be is that my email address has been gray listed. To solve this it was recommended to use a SPF Record.
I did not really want to start messing around with my DNS before I could get some confirmation that this is the case. Though if there is another explaination please can you let m know.
The emails that I have sent have all had pdf's attached to them.
