Transitioning Today
Aug 6, 2007
Warning!
This is a very positive--well, basically a rave--about my experience with a web hosting service today.
Please, read no further if you only like to focus on the negative in life!
After being with relio.com for about a year and a half, turns out I needed help transitioning some domains to a new account. And turns out, weberz.com is now who I have to contact for support because they bought relio. Turns out there were some things I just couldn't do for myself, and I ended up on the phone with Rob, the system admin today. Talk about great help! He stayed on the phone, patiently working through all of my issues until they were resolved. Afterwards I decided to poke through their support forums to learn more about a company that has this level/quality of service, and I was even more confident that I am with a good web hosting service that can grow with me over time.
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Jul 28, 2008
I logged into my email to check for my nightly logwatch report (at 12am).
Nothing.
So I log into ssh and manually run it, get greeted with this:
You have old files in your logwatch tmpdir (/var/cache/logwatch):
logwatch.zcTV3hC0
The directories listed above were most likely created by a
logwatch run that failed to complete successfully. If so, you
may delete these directories.
I last ran logwatch around 10:30pm, it worked fine.
I try to run logwatch again, same error.. except now there's another temp file showing beneath the first.
I go ahead and delete both of them, run logwatch again...it worked. I also got the other reports from when I tried running logwatch manually and was stopped with this error.
I've never had this happen before, so I'm curious as to what caused it? Logwatch is in cron.daily and has never missed a single report.
Just typical data corruption (as can happen with any computer file) or could something have interfered with its processing at 12?
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Feb 7, 2008
I was reading through my logs and came across about 100 attempts to login to my server via ssh. They were all blocked, but should I get these IPs blacklisted or what? I've already blocked em from the server, but should I try and blacklist them?
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Oct 15, 2007
After all the exploration I decided order from LiquidWeb..
I am really excited .
I am gonna order today...will report how it all went!
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Jun 25, 2008
I used to recommend Hostway.com to other companies, as they host our eCommerce site as a shared hosting site and their uptime and customer service were very good.
But, NEVER AGAIN. Today, they have been down ALL DAY since around 10:30 am (they would not give me the exact time) and so has our business site! I called twice and the wait time the first time for a tech support person was over 1 hour! IN-FRIGGING-CREDIBLE! The 2nd call a few hours later was at least a 45 minute wait.
The answer I got was that they had a hard drive crash and my site is unlucky enough to live on that drive. Understandable, but their explanation that it takes ALL DAY to restore a hard drive from tape is incredible (or havent they heard of RAID systems??). In any case, our site came back up for a few minutes and is back down again. Downtime since 10:30 or so is approaching 6 hours now!
So, I will no longer recommend HOSTWAY to anyone for any reason. The incredible wait times on the phone line are ridiculous and we have lost $$$ today due to this outage and associated loses from adwords, too.
Finally, it seems that Hostway's other problem is that they are trying to offer too many other kinds of services besides just hosting (which they used to be good at), and now they suck at their core basic service. That's my two cents.
Any recommendations for a replacement hosting service that is reliable and well known?
I think I pay about $50/3 months for Hostway.
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