Hostnexus Plesk.. Is It Really Normal To Be Slow

Jul 30, 2008

I just signed up with hostnexus.. so far the support is responsive.. but the control panel delays is incredibly annoying.

I just surfed around and found out a lot of people on the net complain about the same thing. Is this normal on a plesk control panel?

I always get timed out, or I have to wait for over a 10 minutes just to get an account created, provided I dont hang.

Is this normal for plesk? why didnt they tried to fix it? I mean they are already on version 8..

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VPS Incredibly Slow, Huge Numbers Of Slow MySQL Queries For Plesk/Watchdog

Nov 11, 2008

I've got 25 domains on a Virtuozzo/Plesk8.6/CentOS5 VPS. Each domain has one up-to-date install of WordPress, most have very little traffic (average 200mb per month), maybe 2 domains get 5-7gb traffic per month.

I monitor port 80 connections and rarely see more than 10 at a time.
That should in my opinion be no problem at all for a VPS with 768mb guaranteed ram and 2.4ghz cpu. I've got 30gb hard drive spare too.

But.... about 8 or 10 times a day it grinds to a complete halt: server load at 500-1000%, sites timing out, plesk takes 3mins to load, often I can't even connect with SSH, and the plesk web server, apache

INSERT INTO module_watchdog_sys_stat (time, type, value, service_id) VALUES(FROM_UNIXTIME(1226404705), 'MAINMEM_USAGE', 17472, 11);

80 seconds sounds like a huge amount of time for a MySQL insert to me! Does anyone know if this is likely to be the cause of my trouble? Some problem with Plesk and the database? Or could it be something else?

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HostNexus Support

Aug 27, 2008

I have a Windows reseller account with HostNexus on one of their ColdFusion servers.

I have been having some issues for a little while now and thought I would share my experience with others.

I have never posted such a thread and felt compelled to share my experience with others as this is a highly respected client that we do a great deal of other consulting work with.

i have had some ongoing issues with ColdFusion performance on the server and I am extremelly unhappy with the way that the matter has been handled by support staff. Does HostNexus hire their own staff or do they outsource their support, does anybody know?

Since the uptime statistics that are published for the server I am on show that the server is available far more than it actually is. The uptime statistics measure the standard ports and web availability but in our case ColdFusion and/or MSSQL availability has been extremely poor and non existent.

I was going to post a shortened transcript of the issue here but now feel that this would not be the right thing to do so I have removed it, but with the issue continuing and no answers from HostNexus staff....watch this space.

Whilst I understand that their support is limited to email only, I think if a disgruntled client or a client that feels he has been poorly supported requests on more than one occasion to speak to a member of staff in a management capacity this request should be passed on and actioned.

An unhappy HostNexus client.

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Sep 3, 2009

I am planning to place an order with hostnexus for a windows hosting. I saw them first on whreviews and got impressed by their professional site and quick response to my queries via email.

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Sep 1, 2014

change the webmail from Plesk over

/usr/local/psa/admin/conf/templates/custom/domainWebmail.php

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But i want to change the webmail from

webmail.domain.tld

to

domain.tld/webmail

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ServerAlias "<?php echo $VAR->domain->asciiName ?>/webmail"
<?php foreach ($VAR->domain->mailAliases AS $alias): ?>
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Jan 31, 2014

Site has disappeared, though still shows normal in Parallels Panel

I keep a simple site for my art portfolio and some misc files hosted with unlimitedwebhosting.co.uk and Parallels Plesk.

Yesterday I noticed that the site and all its contents give a 404 error, and the home page shows the default page generated by Parallels Plesk Panel. However, all my files are still accessible from ftp and the Panel:

The index.html file is still the same old one as it should be, yet the homepage doesn't show it.

As per the default setup, all the content of the website is in the httpdocs folder, not the root. Though I did try copying the index.html to the root and see if that worked, but it did not. I'm very inexperienced when it comes to web hosting and everything related, so I'm not sure if it's somehow user error or if I should try to contact Parallels.

Here's a history of emails I received from them - notice how the invoices are followed by multiple payment confirmations:

So perhaps cancelling the one payment made them think I wanted to cancel the hosting and the site was taken offline? I don't know.

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We have a problem with a Plesk backup. We have about 300 domains, the scheduled task starts 23.30 and takes about 16 hours and thats not normal. Before it took about 9-10 hours for 'All configuration and content' and that was too long, so we set up for 'All configuration and content except mail'. It worked for a few days and then it started to take 14 - 16 hours for a server backup. We use Plesk 11.5 on CentOS 6 64bit.

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Jul 1, 2014

OS CentOS 6.5 (Final)
Plesk version 12.0.18 Update #6, last updated at July 2, 2014 11:13 AM

The system is up-to-date; last checked at June 27, 2014 04:43 AM

All current websites on the server seem to work fine any new subscriptions we cannot get working at all.

We can connect via FTP to new sites SOMETIMES - just cant get directory listing. When we can connect and get into a directory it slows down.

In Active mode:
Command:MLSD
Response:425 Unable to build data connection: Connection refused
Error:Failed to retrieve directory listing​
Install Wordpress via the Parallels panel it loads and says it is all there, just can't log or display any pages. The default Parallels page is displayed.

Upload a html page via the File Manager in Parallels and it displays the default Parallels page.

Unpack the Wordpress tar file via File Manager and it displays the default Parallels page.

The Wordpress feature in Parallels says it is working fine, can't display any page, can't log in as it returns a 404 page or the default Parallels page.

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Jun 26, 2014

After upgrading to Plesk 12 the FTP connection has become very slow. Mode Security, Fail2Ban and Plesk Firewall have been enabled, the security is set to force sFTP and maximum security and in /etc/proftpd.d/ a conf file has been added to set the passive ports that have been opened in the Plesk Firewall (60000 to 62000)

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When I login as admin, it can take 25 seconds to load into the first screen.

CPU GenuineIntel, Intel(R) Xeon(R)CPU E5649 @ 2.53GHz
Version Parallels Plesk v12.0.18_build1200140606.15 os_CentOS 6
OS CentOS 6.6 (Final)
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HDD: 300GB/ approx 130GB Free

I have tried issuing a /etc/init.d/psa restart command and has made no difference.

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The server_args line in /etc/xinetd.d/smtp_psa already contains "-Rt0" and all the DNS servers in /etc/resolv.conf are resolving properly.

From looking at the maillog file the server was receiving about 35 SMTP connections a minute at the time of the slowdown. We have the server configured to use 2 x RBL's.

I wonder if we are hitting a limit on the maximum amount of SMTP connections. The file /var/qmail/control/concurrencyincoming does not exist so, according to the Qmail manual, there shouldn't be a limit on the number of incoming SMTP connections.

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bind-address=127.0.0.1
skip-name-resolve
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Aug 24, 2014

I have an old laptop with the following specification: Memory: 485 MiB, Processor: Genuine intel CPU T2300 @ 1.66 GHz ×2, OS Type: 32 bit, Disk: 78.1 GB,

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Jan 11, 2015

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When I install Drupal or Concrete5 or any other application that uses PHP with MYSQL it runs very fast.I`ve already fine-tuned PHP / Apache2 / Nginx & Mysql to get the max possible performance out of it.

What i`m using for hardware:
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LSI Raid controller 9260-8i
RAID 10, 6 WD Black disks (internal speed goes about 450mb/sec)
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If I move the PLESK VM to the SSD datastore it makes no difference.Again, the problem only happens when i`m installing Wordpress..I Also did a manual install of Wordpress, same issue..I`m going to try the older version of Wordpress (3.9) so see i`m having the same problems..Using the latest plesk 12 on Ubuntu 14 with trail license at the moment.

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Dec 10, 2014

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4245 user 20 0 283m 103m 10m R 85.1 0.3 6:44.88 /usr/bin/php-cgi -c /var/www/vhosts/system/domain/etc/php.ini
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4264 user 20 0 258m 85m 8712 R 72.9 0.3 6:49.83 /usr/bin/php-cgi -c /var/www/vhosts/system/domain/etc/php.ini

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So my.cnf

Code:

[mysqld]
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Jun 27, 2009

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Code:
ID Owner Size Command
17691 mysql 129620 kB /usr/libexec/mysqld --basedir=/usr --datadir=/var/lib/mysql --user=mysql --pid-f ...
13799 named 70392 kB /usr/sbin/named -u named
14329 apache 44176 kB /usr/sbin/httpd
28588 apache 41028 kB /usr/sbin/httpd
7812 apache 38016 kB /usr/sbin/httpd
23719 apache 37416 kB /usr/sbin/httpd
23825 apache 36800 kB /usr/sbin/httpd
19656 root 24224 kB /usr/sbin/httpd
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23972 root 12232 kB /usr/libexec/webmin/blue-theme/left.cgi
19533 root 10776 kB /usr/bin/perl /usr/libexec/webmin/miniserv.pl /etc/webmin/miniserv.conf
18376 root 9024 kB sendmail: accepting connections
18384 smmsp 8116 kB sendmail: Queue runner@01:00:00 for /var/spool/clientmqueue
17479 root 7120 kB /usr/sbin/sshd
32654 root 5568 kB /usr/sbin/saslauthd -m /var/run/saslauthd -a pam -n 2
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11909 root 2144 kB /sbin/udevd -d
1 root 2060 kB init [3]
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Dec 1, 2007

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2007-12-01 15:39:03 [24780] H=(acasa-wunxr966z) [89.137.206.241]:4505 I=[69.16.237.199]:25 F=<hurdlingm290@tulipjewelry.com> rejected RCPT <a$
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2007-12-01 15:39:03 [24777] H=pool-71-178-230-135.washdc.fios.verizon.net (Wireless_Broadband_Router) [71.178.230.135]:4624 I=[69.16.237.199]$
2007-12-01 15:39:03 [24777] SMTP connection from pool-71-178-230-135.washdc.fios.verizon.net (Wireless_Broadband_Router) [71.178.230.135]:462$
2007-12-01 15:39:03 [24776] H=pool-71-178-230-135.washdc.fios.verizon.net (Wireless_Broadband_Router) [71.178.230.135]:4623 I=[69.16.237.199]$
2007-12-01 15:39:03 [24776] SMTP connection from pool-71-178-230-135.washdc.fios.verizon.net (Wireless_Broadband_Router) [71.178.230.135]:462$
2007-12-01 15:39:03 [1382] SMTP connection from [200.61.182.11]:55819 I=[69.16.237.199]:25 (TCP/IP connection count = 7)
GNU nano 1.2.4 File: exim_mainlog

2007-12-02 01:25:14 [17530] ident connection to 85.168.154.92 timed out
2007-12-02 01:25:15 [1382] SMTP connection from [75.82.171.71]:1614 I=[69.16.237.199]:25 (TCP/IP connection count = 9)
2007-12-02 01:25:16 [17527] H=adsl196-236-229-217-196.adsl196-16.iam.net.ma [196.217.229.236]:59900 I=[69.16.237.199]:25 F=<patti@myrealbox.c$
2007-12-02 01:25:16 [17527] SMTP connection from adsl196-236-229-217-196.adsl196-16.iam.net.ma [196.217.229.236]:59900 I=[69.16.237.199]:25 c$
2007-12-02 01:25:16 [17528] H=79.red-83-42-176.dynamicip.rima-tde.net [83.42.176.79]:29547 I=[69.16.237.199]:25 F=<mostafa.Brindel@bhcat.com>$
2007-12-02 01:25:16 [17528] SMTP connection from 79.red-83-42-176.dynamicip.rima-tde.net [83.42.176.79]:29547 I=[69.16.237.199]:25 closed by $
2007-12-02 01:25:16 [1382] SMTP connection from [79.120.55.8]:4202 I=[69.16.237.199]:25 (TCP/IP connection count = 8)
2007-12-02 01:25:17 [17531] ident connection to 75.82.171.71 timed out
2007-12-02 01:25:17 [17529] H=(cpe-76-91-84-170.socal.res.rr.com) [76.91.84.170]:4913 I=[69.16.237.199]:25 F=<occurrenceq@bhrugu.com> rejecte$
2007-12-02 01:25:17 [17529] SMTP connection from (cpe-76-91-84-170.socal.res.rr.com) [76.91.84.170]:4913 I=[69.16.237.199]:25 closed by DROP $
2007-12-02 01:25:17 [17530] H=m92.net85-168-154.noos.fr [85.168.154.92]:1310 I=[69.16.237.199]:25 F=<Eng-Mroz@ROWELLMANAGEMENT.COM> rejected $
2007-12-02 01:25:17 [17530] SMTP connection from m92.net85-168-154.noos.fr [85.168.154.92]:1310 I=[69.16.237.199]:25 closed by DROP in ACL
2007-12-02 01:25:18 [17531] H=cpe-75-82-171-71.socal.res.rr.com [75.82.171.71]:1614 I=[69.16.237.199]:25 F=<Kallio@jeunesfilles.org> rejected$
2007-12-02 01:25:18 [17531] SMTP connection from cpe-75-82-171-71.socal.res.rr.com [75.82.171.71]:1614 I=[69.16.237.199]:25 closed by DROP in$
2007-12-02 01:25:18 [1382] SMTP connection from [201.228.173.190]:48177 I=[69.16.237.199]:25 (TCP/IP connection count = 6)
2007-12-02 01:25:18 [1382] SMTP connection from [24.29.242.1]:1137 I=[69.16.237.199]:25 (TCP/IP connection count = 7)
2007-12-02 01:25:18 [1382] SMTP connection from [189.138.165.115]:3302 I=[69.16.237.199]:25 (TCP/IP connection count = 8)
2007-12-02 01:25:19 [17535] H=ppp1-139.ciscom.ru [79.120.55.8]:4202 I=[69.16.237.199]:25 F=<attorneylff8@torborg.com> rejected RCPT <azeer@mp$
2007-12-02 01:25:19 [17535] SMTP connection from ppp1-139.ciscom.ru [79.120.55.8]:4202 I=[69.16.237.199]:25 closed by DROP in ACL
2007-12-02 01:25:19 [1382] SMTP connection from [189.31.128.172]:52503 I=[69.16.237.199]:25 (TCP/IP connection count = 8)
2007-12-02 01:25:20 [17538] ident connection to 201.228.173.190 timed out
2007-12-02 01:25:20 [17538] no host name found for IP address 201.228.173.190
2007-12-02 01:25:20 [17538] list matching forced to fail: failed to find host name for 201.228.173.190
2007-12-02 01:25:20 [17539] ident connection to 24.29.242.1 timed out
2007-12-02 01:25:20 [17539] no IP address found for host cpe-24-29-242-1.neo.res.rr.com (during SMTP connection from [24.29.242.1]:1137 I=[69$
2007-12-02 01:25:20 [17539] list matching forced to fail: failed to find host name for 24.29.242.1
2007-12-02 01:25:20 [17540] ident connection to 189.138.165.115 timed out
2007-12-02 01:25:20 [17540] no IP address found for host dsl-189-138-165-115.prod-infinitum.com.mx (during SMTP connection from [189.138.165.$
2007-12-02 01:25:20 [17540] list matching forced to fail: failed to find host name for 189.138.165.115
2007-12-02 01:25:21 [17539] H=(cpe-24-29-242-1.neo.res.rr.com) [24.29.242.1]:1137 I=[69.16.237.199]:25 F=<lesley.Ervamaa@agustinbarreto.com> $
2007-12-02 01:25:21 [17539] SMTP connection from (cpe-24-29-242-1.neo.res.rr.com) [24.29.242.1]:1137 I=[69.16.237.199]:25 closed by DROP in A$
2007-12-02 01:25:21 [17541] ident connection to 189.31.128.172 timed out
2007-12-02 01:25:21 [17541] no host name found for IP address 189.31.128.172
2007-12-02 01:25:21 [17541] list matching forced to fail: failed to find host name for 189.31.128.172
2007-12-02 01:25:21 [17538] H=(201.228.173.190) [201.228.173.190]:48177 I=[69.16.237.199]:25 F=<thiam3@searchhound.com> rejected RCPT <larifi$
2007-12-02 01:25:21 [17538] SMTP connection from (201.228.173.190) [201.228.173.190]:48177 I=[69.16.237.199]:25 closed by DROP in ACL
2007-12-02 01:25:22 [1382] SMTP connection from [82.73.58.94]:1465 I=[69.16.237.199]:25 (TCP/IP connection count = 7)
2007-12-02 01:25:22 [17540] H=(dsl-189-138-165-115.prod-infinitum.com.mx) [189.138.165.115]:3302 I=[69.16.237.199]:25 F=<emasculateq@tulsavrp$
2007-12-02 01:25:22 [17540] SMTP connection from (dsl-189-138-165-115.prod-infinitum.com.mx) [189.138.165.115]:3302 I=[69.16.237.199]:25 clos$
2007-12-02 01:25:22 [1382] SMTP connection from [71.107.124.63]:1886 I=[69.16.237.199]:25 (TCP/IP connection count = 7)

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How Many Connections Per IP Is Normal

Mar 28, 2007

I plan on installing dos_evasive as it can temporarily kill/ban an IP that makes over X amount of connections.

I ran netstat -ntu | awk '{print $5}' | cut -d: -f1 | sort | uniq -c | sort -n, and this is what I got:

10 218.111.214.231
10 219.95.251.185
10 222.124.226.228
10 58.187.167.20
10 61.94.234.75
10 62.168.125.217
10 82.160.42.74
10 87.116.131.18
10 89.41.71.178
11 200.193.24.226
11 218.186.9.1
11 219.93.199.121
11 220.235.171.64
11 59.128.43.234
11 60.53.77.34
11 63.109.246.234
11 83.20.72.102
11 83.237.102.75
11 84.234.144.107
11 88.226.100.145
11 88.240.137.82
12 195.229.236.216
12 203.79.252.192
12 212.90.248.182
12 220.132.87.2
12 80.130.75.239
12 82.114.184.16
12 83.26.18.242
12 85.30.223.227
12 86.108.127.28
12 87.109.49.69
12 88.247.64.131
13 200.52.193.228
13 202.155.71.40
13 222.124.172.177
13 82.116.129.110
14 195.93.21.1
14 41.251.65.79
14 80.5.154.95
14 81.10.80.75
14 82.224.40.111
14 86.17.117.193
15 196.218.42.134
15 201.19.134.99
15 212.200.185.213
15 217.171.180.249
15 218.208.196.224
15 222.124.101.183
15 80.134.70.222
15 85.160.97.238
15 88.232.120.183
16 200.188.254.9
16 200.52.193.236
16 212.118.15.140
16 81.192.124.52
16 83.14.145.170
16 85.138.71.91
16 87.207.16.154
16 89.113.75.141
17 61.196.234.202
17 82.89.37.29
17 86.135.231.183
18 80.232.249.45
18 82.114.184.206
18 88.101.26.210
19 163.121.149.170
19 194.29.137.41
19 194.44.45.13
19 195.242.99.125
19 196.202.14.244
19 196.218.117.135
19 202.158.121.223
19 81.67.245.180
19 84.255.141.132
20 200.52.193.229
20 219.83.5.20
20 88.229.128.50
20 89.245.120.136
21 196.218.143.124
21 203.130.201.196
21 63.170.84.176
21 66.249.72.173
21 72.14.207.191
21 81.192.135.224
21 82.66.227.150
21 84.29.1.151
22 155.143.244.17
22 195.207.101.112
22 202.153.240.168
22 61.94.125.143
22 85.101.146.161
23 124.106.151.75
23 88.149.99.7
24 82.77.27.129
24 88.16.34.231
25 160.39.145.94
25 202.153.240.70
25 216.125.127.12
26 196.205.97.92
26 200.104.157.183
26 202.163.117.8
26 213.180.127.198
26 60.50.95.39
26 85.71.230.49
27 194.29.137.52
27 195.189.142.249
27 201.226.162.206
27 210.6.13.208
27 81.203.41.204
27 86.90.238.96
28 193.0.240.121
28 212.76.37.150
28 89.120.133.44
29 125.162.66.116
29 74.53.121.131
30 203.222.202.121
30 213.39.219.81
30 71.109.116.122
31 222.124.143.18
31 89.34.87.91
33 193.0.240.113
33 201.9.175.242
33 212.71.37.101
33 70.68.249.239
33 81.77.85.207
34 195.229.236.215
34 86.123.142.128
35 72.49.255.217
35 85.31.137.11
36 193.231.17.50
36 202.69.97.206
36 90.156.29.82
37 77.122.158.251
37 89.40.138.184
38 121.52.52.6
38 203.218.71.132
38 82.167.71.189
39 213.17.10.87
40 196.218.145.82
40 201.22.94.226
40 206.73.210.65
40 86.9.66.1
41 152.78.243.248
42 201.220.93.84
42 210.5.121.190
43 196.204.241.250
43 196.218.89.213
44 196.218.96.82
46 84.56.103.77
48 125.212.148.112
48 41.251.69.199
49 83.203.134.84
50 213.119.151.116
50 80.133.209.50
52 81.38.15.124
53 195.245.232.26
54 88.0.63.179
57 82.201.222.144
57 83.131.27.137
57 84.226.41.129
61 129.215.149.96
64 195.113.227.31
65 198.150.36.49
65 61.102.87.80
71 84.56.109.139
73 82.216.54.222
76 196.218.136.202
76 87.118.157.79
77 89.35.90.211
78 59.127.203.49
79 81.10.35.77
81 82.148.97.68
82 213.171.62.94
84 84.36.132.189
104 213.6.215.214
108 213.51.9.184
108 41.250.0.35
110 83.41.58.76
125 84.22.2.55
132 87.209.11.249
155 196.218.142.212
165 195.242.99.84
176 200.73.225.104
190 62.135.105.86
2946 195.242.99.102
server:/#

Does that look normal to you? Because I read somewhere that you should allow no more then 30 connections per IP. But most are taking much more then that.

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Normal VPS Load

Nov 26, 2007

the Normal VPS load,

As for mine is:
Server Load 0.35 (2 cpus)
Memory Used 57.5 %
Swap Used 0.00 %
Disk /dev/simfs (/) 27 %

Also I am not getting why the swap on VPS is not used at all...

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VPS Resources - Normal Or Not

Jun 7, 2007

We've just started to use a VPS, and so far no problems I've been looking at the resources and they seem a little high considering it's pretty much out of the box, and I've only setup 4 sites which aren't even public yet. The only thing I've changed is the php.ini to increase the memory limit to 32mb. My main concern is that these sites don't suffer when they go live.

In the Plesk control panel the memory says:
3.8 GB of 3.8 GB used; 47.1 MB available
The 47.1mb is pretty much average, although I've seen it go as low as 115mb.

In Virtuozzo the system usage (resource: capacity) is usually around 60-75%

Both of these seem a little high, but I'm not sure if these readings are for the whole physical server, or just my portion of it.

Also in the (Virtuozzo) QoS alerts I've had quite a few Yellow zone, black zone and one red zone reports, at around 5am - quite possibly the quietest time on a server which isn't hosting any live sites yet. These have both been on the numproc and the privvmpages services (the red zone was one the privvmpages). Is there anything I should be looking at or is this fairly normal operation for a VPS? I have nightly backups scheduled for around 1am. These were originally set for 4am, but reports were showing that they were running out of memory, so I’ve now staggered the times of these to see if that helps. I've haven't changed anything resource-wise other than the php, so I thought it would be good to go from the start, but maybe it needs some fine tuning.

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Reboots It Like A Normal Cpu

Feb 8, 2007

i type in reboot in my root. does it break it or just reboots it like a normal cpu?

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