How Is Hostnexus For Windows Hosting

Sep 3, 2009

I am planning to place an order with hostnexus for a windows hosting. I saw them first on whreviews and got impressed by their professional site and quick response to my queries via email.

But can any existing or past customers share their opinions about their uptime, suppor or any other issues? Is it comparable to hostgator for linux?

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HostNexus Support

Aug 27, 2008

I have a Windows reseller account with HostNexus on one of their ColdFusion servers.

I have been having some issues for a little while now and thought I would share my experience with others.

I have never posted such a thread and felt compelled to share my experience with others as this is a highly respected client that we do a great deal of other consulting work with.

i have had some ongoing issues with ColdFusion performance on the server and I am extremelly unhappy with the way that the matter has been handled by support staff. Does HostNexus hire their own staff or do they outsource their support, does anybody know?

Since the uptime statistics that are published for the server I am on show that the server is available far more than it actually is. The uptime statistics measure the standard ports and web availability but in our case ColdFusion and/or MSSQL availability has been extremely poor and non existent.

I was going to post a shortened transcript of the issue here but now feel that this would not be the right thing to do so I have removed it, but with the issue continuing and no answers from HostNexus staff....watch this space.

Whilst I understand that their support is limited to email only, I think if a disgruntled client or a client that feels he has been poorly supported requests on more than one occasion to speak to a member of staff in a management capacity this request should be passed on and actioned.

An unhappy HostNexus client.

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