On 3rd of Jan 2007, a person by the name <name removed>has made a fraudulent purchase for a hosting site I developed and designed.
The whole site can be viewed at [url]
I developed and designed the site. I'm writing everyone a message here to warn everyone NOT to sign up their hosting packages when they see the above stolen site. The site is sold only exclusively so only the fraudulent buyer owns a copy of it. And I will not sell this site to anyone again. I can't tolerate cheat and will seek legal advice to file a case against Paypal and this fraudulent buyer.
This briefly what happened..
A payment is made by this fraudulent buyer on 3rd of Jan 2007. I checked the payment mode made is instant and not by credit card. He proceed to contact me at MSN after the payment is made. We chat on MSN and I prepared the files for him to review online and zipped up a copy for him to download from my server. Everything goes on smoothly until I received an email notification from Paypal stating the fund is unauthorized and my account is freezed.
This is the very first time I encountered this despite I've been providing online services and received payments by Paypal for years. I was fluttered and tried to contact the fraudulent buyer and I assumed it could be a misunderstanding. The buyer did not respond to my MSN message.
Within mins after I MSN him for clarification, I received an email from the said Paypal account owner stating he doesn't authorized the transaction and demand a full refund else he will commence legal actions. It is only to my awareness that this could be a fraudulent case. I MSN the fraud buyer and told him I have logged his IP which I really did. He quickly responded stating he doesn't know what happened.
While MSN with the fraud buyer, I simultaneously replied the email to the said PP account owner for verification and I requested the PP owner to sign in to MSN for verification. The PP account owner was suddenly not responsive and I carry on with the MSN conversation with the fraudulent buyer alone. The conversation turns ugly which he insisted this is an issue with PP and because I use PP, I am responsible for this to happen.
He last sentence in the conversation ends with " learn a few lessions your ****ing american, lovely 9/11, I partyed that day oh what fun" and that said PP account owner signed in shortly after. And instead of having the conversation with the fraudulent buyer and I together, he opened a new window and at that moment, the buyer disappeard offline. Yes, I do SUSPECT both identities belong to 1 person but I will not revealed much details on this part at this moment of time because I do not want the fraudulent buyer to get prepared to cover his ***.
I am very disgusted and disappointed by the way Paypal has handled this.
After receiving Paypal notification of unauthorized fund, the email request me to sign in to the resolution center to resolve it. HOWEVER, when I clicked the resolved button, there isn't any appropriate option for me to state my case as my item is not shipped, it is being downloaded. And when I click on "open a dispute", the options are meant solely for BUYERS only. Puzzled for a while and not knowing what to do, I use the option for OTHER and typed in a few lines telling me that I have logged all correspondences and the IP address which I will forward to them immediately when they requested it.
And before I get relieved from the dismay and I spent the entire day worrying and hoping for their call or email, Paypal closed the case within 36hours the dispute is opened! I was informed by a few short sentence stating the unauthorized access is valid and the case is closed. I, the seller, who have lost both items and money are not being asked for verification are shocked of how can this be justified? And I'm also liable for the transaction fee incurred!! This is ridiculous!
I have tried to contact Paypal after the case is closed. I tried to call PP but all I received is auto helpline which I couldn't find the appropriate group and I tried to go to the Help center and couldn't find the appropriate option to send my concern. The whole help center is designed to help Buyers to complain against Sellers and for PP to increase their users base. But I still send it under the option of Seller Protection Policy. I have also tried to email Paypal numerous times asking for verification on what are the steps they have taken to justify the case is closed? How do they proof that the access is unauthorized and how do they proof that the two identities are of two individuals and not in cahoots?
I was utterly angry with this and I can truly understand why that fraudulent buyer is laughing at me choosing Paypal as the payment gateway. The fraudulent buyer is obviously taking advantage of Paypal's inability, reluctance and lack of attention to protect their sellers from fraudulent acts.
The most hilarious part is, yesterday, I received a bounced mail from the email address I sent to Paypal. And today, I received an email from Paypal today telling me they have noted the transaction detail and THAT is a reply of mine which I sent within 5 mins on the very FIRST day I received the unauthorized fund notice. That means they closed the case even without even knowing what happened. WTF!!
And please all, do not allow this fraudulent buyer to get away easily. I DID NOT sell any copy of this site to anyone and only to that fraudulent buyer who cheated it. So, there shouldn't be anyone owning it except that fraudulent buyer. Do not let any innocents to fall into his trap again! He is setting up a hosting business and I am sure he will read this post here.
I've seek legal advice and I'm filing a suit against Paypal and the fraudulent buyer with all the proofs I have collected and documented. It is very obvious and clear that Paypal has encouraged fraudulent attempts by their lack of commitment and dedication to their users. Being rich and influential doesn't not give them the rights to led us by the nose.
I'm giving a chronological view of the whole incident and I'll follow up with more details. I will only do so after the case is filed and the hearing is done. And the identity of the Paypal account owner will be revealed after the filing is made.
If you are that fraudulent buyer reading this, I've given you chances to admit it and paid for it but you disregard it. I will honour my word and make sure everyone gets what they deserved. This is my hardwork which I spent time and effort doing it and you take it away within mins without guilt, I've told you it is going to cost you 100 times more when you cheat. Be very prepared for it.
i like to start is to know why this company treated its customers the worst treatment
engaged the services of this company in the month of march 2008
The workers have started well treated but the support was very slow in responding to the tickets, I was always solve their problems themselves
In the recent period've Arrest 5 server others have, and I pay a monthly $ 500, but this is not the problem, the problem was me that he was working on one of Saba servers, you've done with them, but closed all servers
Asked them to open servers and already opened and you have to close any dispatch from within the server
Two days later stopped both server and when you ask them again grocery SPIKE
The surprised them that I locked all means of transmission from the server
Then a senior, said, we Ntasef history and an old letter
Has been re-booting again Servers
Nicola want to Pak in August of servers you've licked
Director said after day 20 of this month
And then request a copy of my visa by paying
And sent them to the ticket by photo
And then close down its servers for the third time
He said after the access to your file Alaspam
Director does not allow you operate the service
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When you ask them retroactive, which paid me money, Give me a backup
I'd just like to tell you about my experience with HostNine.com from a web development point of view.
I have recently coded their new website from PSD to HTML files, for the agreed fee of �177. 50% has been paid upfront, and a further 50% paid upon completion.
The work was completed 6 days ago, and since this I have been in contact with the company on a daily basis. I have been ignored and shunned away. I have been blocked from viewing their website (prooven), blocked from their AIM accounts (proven) and their online and telephone supports have been highly dismissive.
Only today, when I put pressure on the Operations Manager (whom I was dealing with - Ben Gabler), by ringing him directly, did I get a proper email response:
Quote:
At this point we are not satisfied with your work and have no need for the layout. We have had several professional coders look at the code and have said it's not professional at all. I'm sorry things did not work out and we wish you the best.
I'd like to point out two things - my code is of the utmost excellence as many of you will know. I'm awaiting to hear what his professional coders have to say. Also, a deadline was never set in any of the E-Mail correspondance or MSN correspondance, all of which I have logs for. I completed the work in 3 days - timely enough one should think.
This company is rude, obnoxious and does not operate in a professional manner. Their telephone support answer the phone as "Hey, whats up?" and end the conversations with "Alright Jonny, see ya.." when I introduced myself as Jonathan Nathanson. Overall, I wouldn't reccomend them to anyone, and I am currently seeking guidance as to what I can do from here.
Something happened to me lately that forced me to think about this (please note, I am not a host): I noticed an unauthorized charge to my credit card by a shady online company that I probably should have never done business with in the first place.
I did a whois, and got their host information, IP, etc. And I was wondering what the procedure normally is for informing hosting companies about fraudulent clients.
Furthermore, what steps do hosts take to insure that frauds do not scam others as well. If I submit enough evidence to them, can they take any action?
the salesman claims he will "give you uptime in the high nines", then the VPS account he just sold you goes offline three times the next day for about an hour each time. You know this for an absolute fact because every user on the 50 domains you just configured on the VPS has called you and informed you he or she "can't get my e-mail". Come to think of it, the salesman might have actually said "give me a high five".
The experience I had in the past was with shared hosting. Now I am willing to operate a download website at which the files will be hosted on my server. I am not willing to invest a lot of money in the website resources in the first few months since I don't expect to receive a lot of traffic at the very beginning. Therefore, I decided to go for something in between shared hosting and dedicated hosting.
I decided to choose [url]
Intel Dual Xeon Harpertown 512MB Guaranteed SLM RAM 60GB RAID-10 Disk Space 800GB Bandwidth 4 Dedicated IPs cPanel / WHM Virtuozzo 4 with Power Panel Fantastico, RVSkin, WHMCS Available
1- What do you think about WiredTree?
2- Can I control anything related to htaccess (like modrewrite) in VPS?
3- Do I truely need Fantastico, RVSkin, WHMCS cpanels or is cPanel just enough?
I just wanted to forewarn ANY considering signing up with Servage, LOOK ELSEWHERE! They may be cheap, and they may be offshore (the reason I had chosen them), but they are probably the *worst* web host in business today.
I have been a customer with them for 2 years and here is an itemized list of issues with Servage to date (this doesn't include the issues Servage actually resolved):
- 1 month after signup, Servage experienced a DDoS; all their customers lost all their e-mails for a 72 hour period
- 8 TIMES in the past year, I've had to contact their support because my websites PING requests would consistently time out and the pages not load leading me to actually setup an account with SiteUptime (BTW, they NEVER made anything faster, they always would blame me, even on a static HTML site with no more than 2 simultaneous users)
- Servage advertises 99.98% uptime, my results from SiteUptime for the past 6 months has revealed to me that my actual uptime is about 93.1%, this is TERRIBLE, the worst in the industry in my opinion
- a month ago, every site on my Servage account had redirects to porn or spyware: my passwords are always a mix of foreign characters, uppercase, lowercase, numbers and no shorter than 8 characters. Servage tells me to delete all the files myself and change my passwords. They refuse to accept the responsibility that a hacker got into their master control panel
- They are HOLDING MY DOMAIN HOSTAGE! I made the mistake of signing up my main .com (all the others are with GoDaddy) with them since 1 domain was free with hosting for the life of my account. There is NO WAY they allow you to transfer this domain! They only let you DELETE it (then you have to wait for it to expire, backorder, etc. and chance losing your domain)
There are so many more issues that I could go over, but I think I've made my point.
If you're thinking Servage, I'd recommend you stay away!
I just had a few questions. I recently purchased a VPS thta had WHM and cPanel (obviously). Its running off of CentOS.
now, I have a site created, but I dont know how to configure my site so that when someone clicks on the plan, they get directed to the particular spot to sign up (personal info...)Basically, I want to be able to allow an automated sign up without having to moderate it. However, I want to make someplans moderated only.
I was wondering if someone could help me with that.
Second, once someone DOES sign up, they would need to log in. I need to know how to configure the database (im guessing) so that they can sign in.
I'd like to get some feedback on what makes people sign up with a provider. On the flip side, what turns you away from a provider? Their site, feedback etc?
Personally, I like to see a provider that has reliability, stability and excellent customer care.
I decided to give HiVelocity a chance, and I myself has used several provider such as SoftLayer, The Planet, LayeredTech, and others. Let me begin with the sign up.
The initial sign up was very quick and easy. I got on live chat and Kevin gave me an amazing deal exactly what I was looking for spec and price wise. I paid and verification was done by Kevin within five minutes. I told him not to install an OS and just give me a KVM, so I can do it myself. He promised me that it would be setup that night, but I was assigned IPs listed in various spam databases, so I requested them to be changed.
Kevin was very helpful and tried, but the person who assigns the IPs was gone for the day, and it was friday, and it could have not been done until monday. I told Kevin to hold the deployment until Monday, which he did. I had an issue over the weekend, and everything got confusing, so Kevin who was off on weekend actually called me to clear things up, and comes Monday Kevin got the server up by 3:00PM EST. It was working well, but then I wanted remote reboot which became a nightmare. It took them a week to put me in the right rack to give me remote reboot. I started to ask them on Monday and it was done on Sunday or something. This was pretty annoying I had to get the IP's changed and what not, but Kevin responded to all my calls, live chat, and emails. I was given a good reimbursement by Kevin and Steve which made it worth while, but since then it has been great! If you are looking for a server with HiVelocity or just a good deal you might want to talk to Kevin, you can find him on live chat
Sales - 10/10
Support - 8/10
Billing - (I wish they had some sort of thing for weekend)
Most of our fraudulent transactions come via sign-ups with free email accounts such as yahoo, gmail and hotmail. Is anyone aware of a system which will prevent customers using these email addresses (or other free ones) for hosting plan sign-ups?
is it possible that I can sign in to different website by using my dedicated server via ssh?
for example, all i wnat is just sign in to that site for a temp session only and not gonna read/write anything... exp: web: gmail.com account: user pass: pass
by using dedicated server/IP via ssh, is there any cmd for it?
I paid for a server with GeekRack.net 8 days ago, and have seen no sign of the server being setup.
Now I know they are just a Burst.net reseller, they don't own or order the hardware or even have physical access to the servers, they simply get 25% off Burst.net and just resell their servers. That said you'd expect at least some sort of notification on when the server would be ready by, especially by now, right?
Currently we host a site constructor tool with a dedicated panel and we would like to add email hosting using PPA services.
We have already installed the system and customized the PPA panel which will be accessed by our panel.
We would like to know if it is possible to use Single Sign-On (SSO) access on some manner (with PPA API or other module), so our customers don't need to enter with user and password again to administrate their e-mail accounts.
FTP session opened. unable to open TransferLog '/usr/local/psa/var/log/xferlog': Too many levels of symbolic links chroot to '/var/www/vhosts/domain.com' failed for user 'user': Permission denied error: unable to set DefaultRoot directory FTP session closed.
HostGator is the worst hosting company ever. They took my website down in November 2006 without notice because they claimed my site used 11% of the CPU. The support department told me they would send me a .tar file of my site and a mysql export within one week which I told them was unacceptale because the site has paid advertisers (not Google Adsense) and I already had another dedicated server with PEER1 to move the site in question to immediately. After several hours of tying up their phone support, they finally relinquished and put the .tar file in an ftp for me to download. I told them cancel my account immediately and do not bill my credit card again.
OK, I had my site back up in several hours, and thought I was done with them for good, but they have continued to bill my credit card $29.95 per month since the incedent. I have called support and they said I needed to log into CPanel and cancel my account from there, however, they locked me out of Cpanel. I told them I was going to do a chargeback on the fraudulent billing and their representative stated they would file a judgment against me with the credit bureaus if I reversed the charges.
Here we are, now in April 2007 and they are still continuing to bill me for an account they cancelled and I have no recourse at this point but to do a chargeback through Bank of America for the 5 months they have billed me since I have not been on their service.
I have an impeccable credit rating and it is the absolute most dispicable act I've ever seen from an internet company since AOL pulled the same trick on me back in 1995.
I urge anybody reading this to never have any dealings with HostGator or you will seriously regret it.
The Planet used to be great. All the people that made them great left for softlayer.
The Planet support now runs the gamut from mediocre to bad. But their billing policies are atrocious. They add charges to your service without you ordering it. They promise to refund you but don't. And when you cancel, they bill you anyway. When you call, they will admit their mistake. They will claim to refund you, but then don't.
It's a nightmare. So far Softlayer is as good or even better than The Planet used to be.
When you cancel with The Planet, make sure to change your credit card number so they can't charge you. If you are contemplating hosting with them, don't. Everything good you heard about them was true, but only because of the people who left for Softlayer.
I have been with VPS4LESS for quite some time and in the beginning they were quite good, helpful and the service was really good for the price. They had occasional downtime and all but I wasn't complaining as simply you get what you pay for (and I wasn't hosting anything critical back then).
Because I had a few VPSs with them I decided to cancel some as I wasn't using them anymore. I opened a support ticket and next thing I know; they have managed to DELETE MY VPS AND ALL THE BACKUP FILES accidentally and I have lost all my work and web sites stored on that server for good.
I am lost for words now, seriously. How can you misread something this important and CRUCIAL!
Just thought I'd let you all know as you may be tempted for their offers: DON'T DO BUSINESS WITH THEM, THEY WILL LOSE YOUR FILES!
I have had the hardest time contacting pc-core.net and I just wanted to share my experiences with everyone. I ordered a dual-xeon 2.8ghz from pc-core.net last month. The first 20 days of service were fantastic, all of my support issues were handled promptly and with okay results. Afterwords things quickly went downhill. My server disconnected me from SSH about every 1 - 2 minutes. Every attempt I made to contact this company failed; numerous support tickets, 3 phone calls, 10 e-mails (All of which are down by the way. I get mail not sent errors for every one.). After a few days of dealing with this frustration I decided to attempt another support ticket (Don't try their live support system as they apparently never use it.). After many login attempts and a few recover password attempts I found that my account was either suspended or deleted. Just great, because I did not realize I was on a paypal subscription and had just been billed for this server. I immediately attempted every possible means to contact this company for a refund, including the phone number listed on their paypal account (This number doesn't even have an answering machine. I assumed it was because they were tired of hearing all of the complaints their dedicated customers were leaving.). Yesterday I received an e-mail stating my server would now be managed by burst.net. I received no warnings or prior e-mails, it was just spontaneous. After logging in to my burst.net account, another attempt for a refund, I found that my invoice had not been paid. I contacted burst.net's customer service and they confirmed my invoice for this month had not been paid. Awesome! After several days of ripping my hair out and being forced to open a Paypal dispute, which I have found can only be used for tangible products, I am still out $79.95.
thenynoc support is ok for me, and the network speed is alright.
When it comes to downtime, not to mention to the previous downtime, but the recent on may, they had been down for about whole day, i then submit cancellations on may 21, because they required at least 14 days notice.
I just couldn't understand why they shutdown my server before my next payment cycle which is on 12th of June, i thought i had pay for whole month?
I signed up with ANR host on September 5. It was stated in the automated receipt email that "You will receive your account information including username, password, and IP address within 24 hours of the receipt of this email if you are paying by credit card. "
3 days later and no account information email. I contact support with my problem and get no reply (on the website they brag about having 3 hour response time). 2 days later I decide I had enough- I send another email with a request to cancel the account and refund my money (there's a 30 money back guarantee).
Still no reply. I send the request again with a different email provider. Still no reply. 8 days after I initially signed up I finally get an email from something that is not a machine. All the emails I sent were finally answered!! Only not, because it's a one line reply asking me what's my domain name (this after I already gave them my username and email).
I send them my domain name. No reply. I send them another cancellation request, this time complete with my domain name. No reply. It's been 16 days since I requested to cancel this account and it's still hasn't been done yet. Looking at their TOS I see that "It is the Clients Responsibility to secure email confirmation from ANRHost. that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced."
cute. They can't be reached by phone/fax/mail, just in case you were wondering.
I signed up with Hawkhost and I'm very pleased so far!
Been talking with Hostdime for quite awhile and just like every other company we find advertising "hard to believe deals" they do this because their service stinks. We pre-paid for ip's so that we could order additional servers without having to purchase individual ip's each time. Ordered a server using a promotion from here and it was deployed same day. Wasn't deployed with the ip's we paid for or working login information. So we have a server that we can't login to, isn't on the ip's we paid ahead of time for, and the 24/7 service they advertise doesn't exist. It's been at least 4 hours now since we submitted our ticket regarding these issues and nothing, so 24/7 is just an advertising word to HostDime, they aren't around 24/7 to resolve issues.
So before you do what I did and jump on board with one of these great deals, keep in mind they do NOT have the service the claim to have.
a friend of mine recommended me this Titahost dedicated server.
Fisrt month: i had like 6 or 7 days of downtime, and whenever i asked about it through the Support Tickets they rarely responded, and when they did, it took like 4 days or so.
Second month: right after i paid for my second month, the server went down again. And this time it went down for good, never came back up. I didnt used one single day of the second month, so i asked for a refund through the Support Ticket, and what they did?
I've been with them for 3 year or so (I don't even remember, it's been that long). They were OK in the beginning, responded within a reasonable time to open tickets, had a user forum, etc. And, of course, the price was pretty good.
But... either they grew too big or it's their last year of school so they're busy with school projects or whatever.
1. We have email outages almost daily in the past month. They have been sporadic in the past 6 months or so. For 10 days in a row, email had a 1.5-2 hour delay. Vonetwork (VON) standard response: "There was a long queue. It should be normal soon." In the meantime, my customers rely very much on their email and are mad at me for these issues.
Their support ticket is a joke (PerlDesk), it always gives you an error after one submit tickets and one never knows whether they've gone through. VON either responds hours (and I do mean hours) later, or don't respond at all. Most of the time, when one ads a note to their response, they don't follow up at all. I always have to open new tickets just to remind them about my tickets which are still open!
Their forum doesn't exist anymore.
Of course I know you'll tell me "move on, what are you waiting for" - that's exactly what I'm going to do (although it's so damn painful to move all my client's sites) but wanted to warn anyone else who gets lured by vonetwork's low prices. It's very true what they say, you get what you pay for.
