HiVelocity Impressive Support (tm) IS APPAULING
Apr 11, 2009
I haven't posted a negative review or thread here so far but my experience over the past month with HiVelocity has been so awful that I really felt it necessary. Their support is absolutely the worst. Especially over the past week, a production server that I'm paying good money for ($200/m) has been down more than up.
Looks like I'm not the only one (today!)
[url]
My tickets are often not read after say 2 hours until I specifically go and chat with the canned response man 'Ron' on the end of the liveperson chat in which case someone then usually responds to it.
When my tickets are finally read, they are certainly not read properly. I have to keep asking the same question often 3 times in a ticket, before someone apologizes for missing the question and responds to it.
The server was previously locking up constantly. They advised of a hardware failure. They cloned both drives AND I paid for RAM and CPU upgrades. The server is still constantly down. Each time I place a ticket, I get told "the server is running fsck" - that is all the information I seem to be able to get out of them. This also seems to take a day now rather than the 30 minutes it did before.
There are clearly hardware problems with the server. An FSCK now takes forever. Any disk or memory intensive task takes about 8 times what it should or did before and often locks the server. IO WAIT stats in 'top' are very high and the server is unable to remain up for more than a few hours. They don't seem to agree, and just keep running fsck on the disk each time I put in a ticket and bringing the server back up after a day often for an hour or two.
Since no one seems able to offer any kind of decent level of support, I've requested them to supply a KVM so that I can detail the exact issues myself. They informed me that they were all in use and one would be available within an hour and that they would contact me as soon as it was available - that wasn't a problem. Well it wasn't a problem 24 hours ago, in the mean time I'm still waiting for it..
I have 4 servers with SagoNet and 8 Servers with UK Solutions and have been doing this for about 5 years now. I only ended up with this server at HiVelocity due to a business that I purchased and this is where the server was located.
I would NOT recommend HiVelocity.
View 14 Replies
ADVERTISEMENT
Oct 7, 2009
This is really my first time ever complaining about any hosting provider. Seeing how HiVelocity is a pretty big name and has quite a few reps here on WHT as well.
So I own one of the $8 VPS I have with them. I don't use it for much other than as one of my DNS cluster servers. I figured I probably won't need much help or support with it anyway.
I recently submitted a ticket to request them to help me install a few modules to the node that wasn't installed during the initial set up. After submitting a ticket in regards to the issue I received a response about 1 hour later asking to state the specifics. However, note that I first had to bring it to their attention via live chat otherwise I'm not sure how much longer I would've needed to wait. About an hour after their reply I replied with the specifics expecting a response within a couple hours. Anyway, I woke up this morning, still no reply. Just got home from work, STILL no reply after 7 hours. I then once again brought the ticket to the attention of their live chat tech support. I'm being told that it should be resolved within the next few hours (which I hope is true).
So far I'm not getting a very positive first impression of HiVelocity's "impressive" support.
View 11 Replies
View Related
Apr 11, 2009
Been using the Hivelocity dedicated server for a while now and at first was happy with it’s hosting performance, but after using Hivelocity for about 6 months I’m no longer as impressed unfortunately (especially unimpressed with Hivelocity support).
When the dedicated server worked it was fine, but I was finding it down every so often and there’s no remote reboot with an unmanaged Hivelocity server (at least Server4you had remote reboots with their servers) and their support staff on live chat (who have to order reboots manually!) are far from impressive at supporting their customers at times when they really need support!
View 14 Replies
View Related
Nov 23, 2008
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
View 7 Replies
View Related
Jan 16, 2009
I've been using polurnet for a while now, and I think they have great service - but I would like more than 20 gb / month bandwidth. Does anyone know of a host which is reasonably priced and with decent service, but with more impressive bandwidth?
View 11 Replies
View Related
Apr 11, 2009
I am currently Hivelocity customer (also have servers with Softlayer).
I am wondering if Hivelocity ever plans to make portal options similar to Softlayer?
I am talking about automated os reinstall (better prices or free like SL does)
I am talking about Support ticket (Administration tickets which are 3 dollars at Softlayer).
I am talking about free kvm and stuff like that.
I am not asking this because i don't think that hivelocity is not good provider. I am with hivelocity for about 10 days now, and its been fine.
I must say that i am not very impressed with their customer portal page, ticketing page, server page, nor bandwidth graphs (where they had a problem with my account since the first day i signed up .. and problem is still there, 'they are working on it' which is fine ... i don't mind).
I must say that hivelocity gave me great deal on the server, thats why i ordered it with them.
I just hope that they will make some stuff hingssupport easier for their customers and make it less expensive to have our servers fixed, worked on.
View 10 Replies
View Related
Nov 8, 2009
I couple of weeks ago I was in need for a dedicated server, for my file hosting site. Now I needed the site as asap, so I even took the weekend off work just so I can work on the server and make sure everything is up and running.
So I found hivelocity by searching through the net and it had pretty good prices so, before I bought the server from Hivelocity I specifically asked how long will it take to setup the server and they told me it would be 24 hours. So I went and bought the server from them believing I would have it by saturday evening. So the next day around the same time I checked whether my server was online but it wasnt, I contacted support and asked them whats going on. This is what really irritated me..
I spoke to the same guy i spoke to the day before when buying the server. I asked him when my server would be online and he said its gonna be another 6 hours. So I told him what he told me yesterday.. he said it would take 24 hours. He then claimed he doesn't remember saying how long it took when I could CLEARLY remember he did, I wouldn't of bought the server if I didnt ask. And then after arguing with him he went and checked his records and turned around and said yes 24 hours was an estimate. First of all, why on earth would you say you don't remember that conversation and then the next second change your words.. he never said 24 hours was a rough estimate.
So even after that I waited that 6 extra hours (so I would have been 6AM in the UK), I came woke up the next morning around 12PM (so its now been 12 hours) to find the server still wasn't online. I went back onto support and then they said I have to wait upto ANOTHER 16 hours!
Now if I knew i would have to wait this long I would have just canceled my order there and then but I was reluctant enough to wait thinking that it may come online within the next few hours. The server went online the next afternoon! (Monday afternoon) So instead of their 24 hours they told me it took almost 72 hours!
I didnt even login to the account to check whether the server was online or not.. i went straight to support and asked them to cancel my account and give me a refund. They had no problem canceling my account, but they never gave me a refund saying its part of the T&C not to give refunds for dedicated servers.
So let me sum this up... I was told I would get a server within 24 hours which i didn't... i was lied to.. i took 2 days off of work...and then paid $165 for A SERVER WHICH I NEVER USED!
View 14 Replies
View Related
Oct 17, 2009
Does Hivelocity have a UK data center for their dedicated servers ? If they don't, where exactly in the USA is their data center located?
Anyway, I was just at Hivelocity's new Cloud server site www.thecloudiscoming.com and it says it is being launched on 10/15/2009 but they only have a "beta signup" option. Anyone know when the full service will be operational and the pricing?
View 3 Replies
View Related
Jun 23, 2008
I placed an order with Hivelocity to find out two days later that they want some extra signed paperwork (paypal authorisation form + copy of id). They never disclosed any of this during the signup process or discussions with their sales staff which is making me hesitant to use a provider that pulls strange tricks like old managed.com.
Any way do you have any suggestions where I can get a rapid deploy of FreeBSD 7.0 that is not Layered Technologies, Sagonet, Managed.com or Hivelocity?
View 11 Replies
View Related
Jan 18, 2007
i had a bad start with them, but now I got my server up 24/7 for 18 days straight now. They charge well for a 300 gb per month and 100 mbps of bandwdith. Their support is really quick too. The bad problem was my server crash every 2 time per week and I told the support if they can help me with that problem but they said they will charge 68 dollars per hr which is really bad. So i had to fix that problem, i don't know if i did or not. But over all, Hivelocity.com is great provider so far.
View 7 Replies
View Related
Jan 26, 2007
Level 3 is down and now my server is down. My server was running OBLY for 13 days straight and i had been with them for 6-7 months and i only have my server up straight for 13 days out of 7 months with them! for the last 7 months, my server shutting down everytime for 7 months and i tryed to setup my server somehow to stay up for 13 days(idk if that was me) but now the server is down.
also, level 3 been down for 1 and a half week. I might quit everything cause this is causing a lot of problem for me and i'm stoping my bussiness for ever. I hate this ****.
View 10 Replies
View Related
Jul 10, 2007
I was talking to a sales prospect yesterday who is currently paying Hivelocity $550/month for 50mb/s of bandwidth .. I have two questions:
1. What's hivelocity's quality/latency like
2. How can Hivelocity be profitable at that rate?
View 14 Replies
View Related
Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
View 9 Replies
View Related
Dec 7, 2008
HiVelocity VS. SoftLayer
Which one is better overall?
Uptime, support, pricing, etc.
View 11 Replies
View Related
Apr 26, 2009
I am very disappointed with business practices at Hivelocity. I rent a budget server from them and always pay on time.
Last week I received a reminder claiming an unpaid invoice and was threatened twice my service would be terminated if I would not pay. I checked my debits and all hosting invoices were paid.
I noticed they have sent me another invoice for a remote reboot feature for 3$. I have never ordered such feature and I am very surprised they dare to invoice me for a service I never ordered.
Unless this was an error, I find this very shady to be invoiced for items I never ordered - Yet, to be threatened disconnection of paid services. Neither an explanation why i was invoiced for unwanted items nor an apology was offered. They said I could cancel the service ... but why would I need to cancel an order I never made?
View 14 Replies
View Related
Apr 20, 2009
This is 4th day i am having network issue on HiVeloCity.
Does anyone else here experiencing the same problem, or its only rack where my server is located?
I am unable to use my server for almost 4 days as i already said, and they still have no solution for me.
Every time i open up a live chat with support, they tell me that they are checking, working on it, having someone see it, etc. but problem is still there.
What should i do?
I am going to post pings from SoftLayer and my home to their main ip (their websites' IP where i see pocket loss as well)
... because of this my websites are opening so slow, and many ppl are complaining about this.
Since there is many experts on this forum i would like advise from you guys.
I would like to stay with HVC if they can fix this, if not looks like i will have to look for another provider.
Softlayer:
PING hivelocity.net (69.46.24.178) 56(84) bytes of data.
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=0 ttl=119 time=30.4 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=1 ttl=119 time=30.0 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=2 ttl=119 time=29.9 ms ...
View 14 Replies
View Related
Apr 28, 2009
I am trying to purchase a server and HiVelocity gave me a really good quote. But their speed test did not turn out really good.
Anyone can share their views on their network and speed?
View 2 Replies
View Related
Oct 25, 2009
It would appear that Hivelocity's networks were incredibly, or portions of them were, from 430 am CST to around 630 AM this morning, and once again, god only knows how long it'll be down this time. 1m files were taking upwards of 1 minute to download and traceroutes 45+ seconds to complete, when one can get in the server that is. Anyone else noticing this? Here's a few traceroutes from inside the network (again, when I can actually get in). Quite latent ...
View 2 Replies
View Related
Apr 26, 2009
What are your overall comparisons -- HiVelocity vs. Softlayer.
View 3 Replies
View Related
Apr 3, 2009
Any1 else having Network problems with HVC?
My server is not reachable.
View 14 Replies
View Related
Oct 15, 2009
If any of you are with or going with Hivelocity here are a few things we have encountered today:
We asked to cancel our Virtuozzo lisense at the end of this billing month which would be the 22nd, they then went ahead and cancelled it straight away meaning we had no backups for our VPS clients.
We then asked for them to install windows 2008 server onto our machine it took them from 12pm - 9pm to complete this.
After logging in to our billing system we find a new hard drive added to our server which one we did not ask for and two we do not need adding an extra $150 onto our server bill.
Overall today has been a real pain in the **** with them, yes I agree they are a fantastic host but the fact we have been billed for something we never asked for has completely annoyed me.
View 14 Replies
View Related
Dec 2, 2008
pc-core.net vs hivelocity.net
What is the best pc-core.net
Or hivelocity.net?
View 9 Replies
View Related
Jul 12, 2008
I have 3 servers with hivelocity, moved from LT. There where some problems at the setup, no problem, everyone has some problems, we got over them.
Everything was great until this morning.... I check my outlook I see a abuse mail from yahoo for a domain hosted on my shared hosting server(this was at 2:15 AM). Ok, I want to delete it but HOW (this was at 9AM)? The server is down ....
Sent a reboot tiket to highvelocity, after ~20 minutes a guy responses that the server was rebooted and tell him if I have problems later. I try the server... still down, the guy didn't even ping the server to see if it's online after the reboot.
Ok... I reply to the tiket, the server still down, please see what's the problem, I get a response from them to send the server info (user pass) so he can check. Ok, I send the info, I wait... I wait, after 20 minutes I check the tiket.... what tiket ? The tiket was deleted...
I open a new tiket and explain the problem and after ~1.5 hours I get a reply that my server was nulled due to abuse.
Every company that I worked with sent a notice and gived me 24 h to take action... ok, I get over the shok and I tell them to connect my server back so I can delete that account. Of course it would have been to easy to do that, he asked me another ip from the server so he can unull that ip. Ok, after another hour the secondary ip is unulled and I delete the account from the abuse mail and I reply to the tiket.
He replyes that they will verify asap and reconnect my server. 1 hour passed and no reply and the server still down. I open a live chat, tell him my problem after witch he sayd he told tech and they will activate my server asap.
One more hour passed and still nothing. Again open a live chat, same guy, and I ask for a logical explanation why is this taking so long but he just kept telling me that the tech support is "looking into it".
And just to make me even madder every chat session is starting with : "Hello, welcome to HiVelocity's Impressive Support TM. How may I assist you today?"
Now it's 11 hours after the server disconnection and the server is still down just becouse a abuse department guy didn't send me a notification to delete the abusing account.
Hope Steve or any Tech supervisor will see this and take some action. It's not normal to take 2 hours+ to unull an ip adress.
Oh, one more thing. After not geting any logical response from the online chat guy I asked for a email address from a tech superior so I can send a complaint but he just refused to give me one, telling me to post a reply to the support tiket.
I'm asking you WHT users... is this situation normal for a big company like hivelocity ?
View 6 Replies
View Related
Nov 6, 2008
what do you think of pc-core? are they good?
I heard few good things about hivelocity...
I'm standing between 2 deals and dont know which one to take
PC-CORE
PENTIUM-D 820 DUAL-CORE 2.8GHZ 800FSB
2GB DDR RAM
250GB SATA
2000GB BW/MONTH
5 IP Adresses
PRICE: 69.95/m with NO SETUP FEES
and 50% off first month
hivelocity
1x Pentium 2.8 2GB 160 GB--- $75
Look like the pc-core deal is better hardware because of dual core and sata drives
View 9 Replies
View Related
Mar 17, 2008
Just about to pull the trigger with Hivelocity for a dedicated FreeBSD server. Anyone out there with any experience with them?
View 7 Replies
View Related
Aug 14, 2008
I am a webmaster in Hawaii and recently had a massive server upgrade. This was a hugely complicated process, and my host, HIVELOCITY.NET seriously came through for me.
Without any BS extra billing or attitude, they spent 30 days, patiently dealing with my frustrated emails, and ignorance. After 3 years of insanely positive support, they just kicked it over the edge and proved to me that they are the only host I need indefinitely. I have adult and non-adult sites and have required very intensive support.
HIVELOCITY has never tried to tell me "thats not within the scope of our support" like so many other hosts have. (EV1) They always resolve my problems without telling me " I need to learn shell better" or "you need to consider a managed hosting plan or a sys admin" I've heard this from so many BS hosts, it has driven me mad. So I thought i would help everyone looking for a reliable server and post here about my positive experience.
If you want a server thats run by people who care about your business, and show it, try HIVELOCITY.NET
MAUIWEBMASTERS.COM
View 14 Replies
View Related
Apr 6, 2009
I'd been with hivelocity for 14 months by now and i'm thinking to continue my bussines on there.
I created a thread on the past, this is the thread:
[url]
And this is what i said:
Quote:
What can i say?
They just Rock, Dave and steve are just great.
Dave is my account manager he is helpfull, quickly and very efficient.
i would like to recommend people to join in hivelocity.
They are just more than fine, my server is working great and i had 2 issues resolved.
1 issue in less than 20 mins (another server in the rack was consuming a lot of bandwith)
the other issue was a little more complicated but it has been resolved too, thanks Dave
They have the same problem with support than sharktech (not managed), but if you talk to your account manager or Steve they will take care of it and get the problem resolved in a few minuts, that's just cool.
Service and support for me was really good in one week with they .. i will stay for a long time here if everything goes right.
and if we can, stablish a long term business based on trust (i'm a coder i can help)
Well from that moment to now i can say the following things:
No downtimes, only schedules (maintenence)
No support problems.
I upgraded my server to a quad2core and for 6 months payment, they gove me a second HDD!
I'm sending new customers to hivelocity right now, and trying to start reselling their servers.
¿why do i want to?
Because Steve and Dave, are responsable guys.
Because Network works fine.
Last server i bought for a customer: 1 day setup, no problems. I did a hardware check and it was OK, no HDD failures and TEMPERATURE was the right.
Because they understand if you have a problem.
Because support is there to help, even if you don't pay for "Managed services"
And i think that, they manage customers as well, that you can feel as a part of the company and not just another Argentinian customer.
So, watching the huge financial crisis, i want to give a good review about this company, and try to get more and new customers to they.
I would highly recommend to buy their services, this is not another company this is one of the best companies i ever knew.
View 10 Replies
View Related
May 17, 2009
I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.
Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.
To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.
Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:
Quote:
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Ron'
Tapan: where is Dave ?
Ron: Hello. How may I assist you?
Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible.
Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour
Tapan: there's no quote
Tapan: no email
Tapan: i even opened a support ticket
Tapan: there has been no reply to it
Tapan: is this the top notch service dave was refering to ?
Ron: dave is away at the moment
Ron: May I know your full name please
Ron: also let me know if this email is good for you tapan@avissoftware.com
Ron: I will have dave to get back to you on this
Tapan: Tapan Bhanot
Tapan: tapan@avissoftware.com
Tapan: i am trying to contact him since yesterday
Ron: Thank you tapan
Ron: and we are sorry for the delay
Ron: do you know his email ?
Tapan: no
Ron: dave@hivelocity.net
Ron: you can send him an email
Tapan: ok
Tapan: are you sales also ?
Ron: I will also have him to get back to you on this
Ron: nah
Tapan: ok
Ron: I am from tech support
Tapan: ok
Tapan: ok thanks bye
Ron: Bye
By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!
I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?
View 14 Replies
View Related
Oct 16, 2009
I've been seeing alot of negative threads about Hivelocity so I decide to post my review.
A little more than 4 months ago I ordered a server on Hivelocity using an offer they posted on twitter, it was a Core2Duo for $75/month and first month for $50. I ordered on the chat and the sales told me there wasn't any package with the Core2duo so he used the next cheapest server to order(Core2Quad q8200, everything else was the same) and wrote a comment saying that the actual server would be a Core2Duo.
I paid the bill, submitted some documents(on June 7) and waited, I had to send a few emails because there wasn't any progress with my order and by June 10 the server was live. When I logged in I realized I was given the Core2Quad q8200, same specs, better CPU
Ever since then I've not needed to talk to support for anything except adding some services(extra IP and 100mb port, both were quickly added and with no problems).
My server has been up ever since:
PHP Code:
uptime
22:49:49 up 127 days, 17:45, 2 users, load average: 0.02, 0.05, 0.07
And I've had very little downtime, according to Pingdom 99.98% uptime since June 15:
[URL]
Their service has been Very Good so far and I've had no problems.
View 11 Replies
View Related
Oct 13, 2009
I jumped on one of the twitter daily deal they have - I was pretty happy with their services:
Speed of sites 4/5
Support Level 2/5
Anyways, they have a package for the 2.66 dual quad, They were out of it so they give me a 2.33 for 10 dollars less, I was like okay that fine.
Since the invoiced already paid, I thought I was going to get 10 dollars credit back and the next billing will be 180.
But no, I still get 190 dollars invoice, so I take it to the billing department (which only 1 person work there by the way) So while trying to get this solve, my server was pulled off without any telling so my sites was dead.
So I called their 800 number, and it was something wrong with their line, all break up and static. So I went online, and wait for about 5 minutes, the (only one) billing rep was there. She told me to pay now and we will talk to the (only one) sale rep that deal me with.
Overall, the speed of the server was good, but the support side is HORRIBLE.
Maybe is true that they only have 1 sale rep and 1 billing persron, but at least tell ahead in the ticket if you going to pull the server off While sorting out the problem.
I feel they are unprofessional and very unimpressive support. I paid their invoice and hoping to move out next month.
Stay way from them if you need any kind of support because it does take a long time. for technical support I think you pay a monthly fee or 65 dollars per hour. For billing you get the only one (Ju pak) and for sales you get the only one (Dave)
Overall, you can tell that I am not happy with them pulling off my server and you need a 24 hours waiting time for EACH reply.
So think twice when their site advertise IMPRESSIVE SUPPORT with an * on their site.
View 14 Replies
View Related
Apr 29, 2009
I have three similar offers from three different companies
1) BurstNET
Q6600
2GB RAM
250 HDD
2000GB transfer (not sure if its 10 Mbps or 100 Mbps... I think 10)
5 IP addresses
DirectAdmin unlimited domains
Basic Management
First month free
2) VolumeDrive
Q8200 or Q6600 (my choice)
4GB RAM
500 HDD
10 Mbps unmetered
Not sure how many IP (I forgot to ask =X)
Plesk 30 domain
Basic Management
3) Hivelocity
Q8200
2GB RAM
500 HDD
1500 GB over 10 Mbps (I wish it was 100 Mbps...)
6 IPs
DirectAdmin Unlimited domains
Silver Plan management
The prices for all the above are similar (only a few dollars here and there).
VolumeDrive has the best deal spec wise, but I really like the first free month w/ BurstNET (gives me a chance to "try out their service") but I know Hivelocity has the best reputation. Its like highschool drama all over again .
View 14 Replies
View Related
