HiVelocity Is Amazing
Aug 14, 2008
I am a webmaster in Hawaii and recently had a massive server upgrade. This was a hugely complicated process, and my host, HIVELOCITY.NET seriously came through for me.
Without any BS extra billing or attitude, they spent 30 days, patiently dealing with my frustrated emails, and ignorance. After 3 years of insanely positive support, they just kicked it over the edge and proved to me that they are the only host I need indefinitely. I have adult and non-adult sites and have required very intensive support.
HIVELOCITY has never tried to tell me "thats not within the scope of our support" like so many other hosts have. (EV1) They always resolve my problems without telling me " I need to learn shell better" or "you need to consider a managed hosting plan or a sys admin" I've heard this from so many BS hosts, it has driven me mad. So I thought i would help everyone looking for a reliable server and post here about my positive experience.
If you want a server thats run by people who care about your business, and show it, try HIVELOCITY.NET
MAUIWEBMASTERS.COM
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Aug 9, 2008
this is my sixth post but hopefully one that will make people realize that there are a lot of great webhosting companies out there such as InterServed. One host that I've been using for over two years now, and never had a problem with them.
These guys are really great, they have moved my database from a server to another for no fee, at all! It was all done in a matter of 30 minutes, unbelievable.
They are using the latest technology (in terms of software, hardware) and are using a PHP accelerator that I just love; XCache.
I never had to use their support because their uptimes are very close to 100%, and the fact that they provide you with everything that you will ever need makes their support ticket the least visited page on their website!
I am currently using them on [url]. Surely, that is not the biggest community, I am aware of this but I know another community that uses InterServed.com as well and have the exact same speed rate, see it for yourself:
www.trancesound.net
They even offer custom deals, but you'd have to contact them for this and you'd probably have to pay for some kind of yearly package!
They setup your account almost instantly and your domain is available within a few minutes!
Please note that I am not the owner of this webhosting company and I am not making this post for "comissions", because as you can see I have not posted any referral link and do not intend to.
I just want people to discover a great company that has a lot of potential, but needs customers because contrary to popular webhosting companies, they are actually showcasing the actual technical specifications which scares off the average internet user who is looking for a webhost. Instead of showing "UNLIMITED BANDWIDTH", they are showing the actual amount of bandwidth, but like I said, that scares off the average user, unfortunately.
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Mar 19, 2008
I signed up with cliffsupport maybe 3 - 4 months ago, and they have been great. The techs really know what they are talking about, and they respond quickly.
The only troubles I have had with them is when they had trouble getting the correct whmcs login, but we straightened that out.
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Jul 25, 2008
I just got a dedicated server with SingleHop and I must say they are amazing. Fast support and their prices are very good. Dan the co-owner is also great helped me set up some things. I recommend them to anyone. So far Caro.net and SingleHop are the 2 best dedicated server providers.
If you want a good deal from caro contact Mark M.
If you want a good deal from Singlehop contact Chris
I will update everyone in a couple of months on how everything goes.
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Dec 9, 2008
It takes a lot for me to be impressed, but HostV has done just that.
I migrated my site over a month ago to a new VPS plan. Up until then I was residing on a FFmpeg shared hosting plan(A company here) which was terrible(up, down, impossible slow access, huge memory usage).
My support tickets at HostV have been answered within hours regardless of when I have created them. They have fixed some of my own screw ups without hesitation and in great time and even installed some apache modules for me. My sites load faster then google now a days.
I run two streaming video sites, a few medium size forums and a couple wordpress blogs.
My bandwidth over the past month has been higher then ever thanks to the reliable service of the FFmpeg enabled VPS. 750 gb later I could not be more impressed.
So, if anyone is considering making a switch to a VPS anytime soon look at HostV's plans. They have far succeeded any expectation I had going in considering what I am paying.
they provide a backup service through virtuozo that does not use your own disk space for free
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Oct 23, 2007
Since a couple a days I have a hosting problem (500 error). My provider told me that I have a script who is using more resources then the shared hosting server allows. BUT, I only have 1000 uniques/day for all my sites. From my point of view, that wasn't enough to explain it. So I dug a little bit in my stats:
Last 5 days. Stats from my hosting
Thursday : 483 uniques
Friday : 403 uniques
Saturday : 508 uniques
Sunday : 53,835 uniques???
Monday : 75,964 uniques???
Most of this traffic came from : 163data.com.cn
I don't think it's a "legit" traffic, because Google analystic gave me only 11 uniques yesterday and Adsense +/- 125 impressions.
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Nov 14, 2007
I started a small site on their cheapest shared hosting. Well, it got pretty big and one day blew up. I got 12,000 unique visits(30K actual visits) within about 10 hours. The load this put on the shared server was bogging down everyone who was also on the server. DreamHost disabled my site until the load went down. Thats fine by me, its shared hosting and I was affecting other people. Would have been awesome if DH would have TOLD ME that they disabled my site. I realized the next day my site was offline. Everything within the Control Panel looked fine, I couldnt figure out wtf was wrong. So I send in a support e-mail and Im promptly replied with a generic automated message telling me Ill be helped shortly. About 30 hours later Im finally told my site was put offline due to the suddenly large amount of resources it was taking.
They refused to turn my site back on until I made my coding more efficient. Even after I reassured them that there wouldnt be that many visitors anymore, as the 2 days offline pretty much guaranteed to kill over half my traffic. Nope, I still had to change the site.
Whatever, I made it more efficent, used a cache so it wasnt pulling the page from a DB every time it was visited. Were now at three and a half days offline, awesome.
They still dont believe this is efficient enough. I switch to their VPS service and this satisfied them. They agree to turn the site back on now. 5 days offline. Im getting maybe 100 unique visits at this time.
After about 10 days of their VPS service(WOW their VPS blows donkey balls) I send an e-mail to have it cancelled and just go back to shared hosting. "As your site requires a lot of resources, your cancellation has been denied." At this point Im pretty irritated. My reply is "No offense, but thats wasnt a request. Ive moved to JaguarPC(you guys rock!) VPS service and I would like to go back to my shared hosting. I thank you in advance for doing this for me."
2 days later they say its switched. Oh yea. BTW, you pay daily for the VPS. It just adds on to your shared hosting costs, and yes I had to pay for those 2 days.
Skip ahead 2 months. I get an e-mail saying Ive been billed from DreamHost. This is normal, as my $10 shared hosting account is still active. Only this bill is for $80. Ive just been charged for 2 months worth of VPS and 2 months of shared hosting out of nowhere.
After about 6 e-mails(and 3 days) to their support team Ive finally got a response from a real person, only to tell me that hes forwarding my email to another tech support person that can "better help me". Whatever, do what you do DreamHost. Were now at a week(and 4 more emails asking whats going on, etc) when I get another response. Hey, my problem has been forwarded again. SWEEEEEEEEEEEEEEEEEEEEEEEEEET.
So, two weeks later, I finally get my refund with a "We apologize for any inconvenience." e-mail.
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Mar 12, 2008
I just recently registered a friend's site that I did for her on MMHosting, at first I was a bit skeptical of the prices and the size of the storage and bandwidth. However, I was quite surprised to see that the space is actually available on the Cpanel. I doubt we'll ever really use that much space or bandwidth, but it's nice to know the bandwidth is there if we need it.
More importantly, the customer service has been amazing. If I have a question about the hosting, I submit a ticket and it's generally answered within 30 minutes to 2 hours. They have been more than helpful and provided me links and examples of the answer to the question that I had asked.
MMHosting now has one satisfied new customer, and seeing as I make websites for people all day long everyday, and they always ask me if I know of a good place to host, I will now swear by MMHosting.
Also, I do have plans to move my other two websites to MMHosting very shortly.
Thanks for everything guys you're doing a fantastic job!
Customer service is really what makes the difference in picking a hosting company, and as far as I've seen, MMHosting has it down.
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Sep 24, 2008
About a month ago I purchased my first dedicated server from Softlayer. I was originally with BurstNET, but due to some network issues at their datacenter I decided that it was in my best interest to move to a more premium network. Keep in mind that this is a review of Softlayer. It has absolutely nothing to do with my opinions on BurstNET (I actually love BurstNET).
My Review
Before I purchased my dedicated server I spoke with a live chat representative. We went over many things, and I believe we chatted for close to thirty minutes. After making my decision, I ordered the dedicated server. After I ordered the server, the person on the live chat session told me that she would be calling my phone for an order verification. This went very smoothly, it was completed within minutes of ordering.
I believe I waited a few hours for my server to be deployed. I thought it was quite nice that I didn't have to wait a day for it to be ready. That is definitely a plus in my book. After the server was deployed, I explored the Softlayer control panel, which is incredibly useful. I'm glad that I don't have to save my server login details anymore.
Unfortunately, after having my server for nearly a week, I experienced about six hours of downtime. This downtime happened between the hours of 12:00AM and 6:00AM EST. I wasn't really bothered by it (yes, it's downtime, but I know it's not something that happens a lot with Softlayer). I contacted Softlayer about it, and later received 10-15% off my next payment (I'm not sure whether it was 10% or 15%, but it was one of those numbers). I'm honestly not sure what caused the downtime. I think it had something to do with a power failure, but don't quote me on that -- I didn't read up on the outage. Apparently it only affected the servers in the Dallas datacenter, Server Room 4.
Once my server went online I experienced another problem (this time it was my fault). I called the Softlayer support line, and luckily talked to a guy who fixed the problem. I know that Softlayer isn't managed, so this was definitely helpful.
Overall, I'll say that Softlayer has been truly amazing. I love their pricing, their support, and their network. They've got a long-term client.
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Sep 22, 2008
I shifted my website universalteacher.com from yahoo to Medialayer in July 2008 because yahoo has a very bad customer support. You can read my review about yahoo here:
[url]
The support provided by medialayer is excellent. Whenever I contact them, they reply within 1 hour. Mostly I have got reply within 15 minutes. The executives are knowledgeable and very helpful.
I am located in India and Medialayer is in US. I always contact them in odd hours. Please see the following query that I asked when I was testing wordpress MU on one of my sites at 6:13 AM and i got the reply at 6:26 AM. The second query i asked at 12:40 PM and got reply at 12:48 PM ....
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Aug 28, 2008
I've been using these guys for a little over a month. After a couple weeks, i got a 2nd server from them. Their web account panel is very well done, their special offer going on right now is great, they deliver on exactly what they say. Their customer service is also amazing. I'm sorry if this isn't the correct format for a review, its my first time. I just felt the need to tell others about this, easily my favorite dedicated server provider i've dealt with.
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May 12, 2008
reliablesite has filtered 100% of the spam emails
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Nov 10, 2008
I finally decided to go with vectorlevel after my last topic and researching some more and I'm completely amazed by how seamless the process was. I signed up on nov 5th and got my account information in a few minutes. Now I'm pretty knowledgeable about all the new technology stuff such as computers and tvs, but I'm pretty much a newbie in web hosting. I have always wanted to start a personal blog but had no idea what I needed with domains and hosting. Vectorlevel assisted me with getting my own domain (woot) and showed me how to install wordpress with "Installatron" which was pretty cool. My blog loads very quickly almost just like any of those big company websites like google.
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Jul 24, 2009
I am undergoing "amazing" Bandwidth thief issue. My Server is using very high bandwidth from last 7 days -
On Scanning server, i found following
1) Roundcube mail script was compromised and used by some hacking group, so i deleted that directory all together
2) I disabled Hotlinking all together
3) I found "Live Chat" script also being compromised, and found movies (.dat files) in
it amounting to 20 GB++ , i also deleted that directory
4) I have checked for each and every file, with size more than 30 MB on server.
5) I have also switched off FTP service (and there is no other user on server too)
6) After all this, i even installed "mod_bandwidth" and limited bandwidth service to 10 KBPS across domain directory
Then, i installed MRTG graphs to analyze the issue, and to my SURPRISE, nothing changed, it still used very high bandwidth, after few - few hours.
http://img208.imageshack.us/img208/511/indexday.png
^^ the above image shows B/W goes upto 10 MBPS and thus breaks network.
I am now tired and exhausted of this. Can someone here, please give an expert advice on this issue?
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Apr 11, 2009
I am currently Hivelocity customer (also have servers with Softlayer).
I am wondering if Hivelocity ever plans to make portal options similar to Softlayer?
I am talking about automated os reinstall (better prices or free like SL does)
I am talking about Support ticket (Administration tickets which are 3 dollars at Softlayer).
I am talking about free kvm and stuff like that.
I am not asking this because i don't think that hivelocity is not good provider. I am with hivelocity for about 10 days now, and its been fine.
I must say that i am not very impressed with their customer portal page, ticketing page, server page, nor bandwidth graphs (where they had a problem with my account since the first day i signed up .. and problem is still there, 'they are working on it' which is fine ... i don't mind).
I must say that hivelocity gave me great deal on the server, thats why i ordered it with them.
I just hope that they will make some stuff hingssupport easier for their customers and make it less expensive to have our servers fixed, worked on.
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Nov 8, 2009
I couple of weeks ago I was in need for a dedicated server, for my file hosting site. Now I needed the site as asap, so I even took the weekend off work just so I can work on the server and make sure everything is up and running.
So I found hivelocity by searching through the net and it had pretty good prices so, before I bought the server from Hivelocity I specifically asked how long will it take to setup the server and they told me it would be 24 hours. So I went and bought the server from them believing I would have it by saturday evening. So the next day around the same time I checked whether my server was online but it wasnt, I contacted support and asked them whats going on. This is what really irritated me..
I spoke to the same guy i spoke to the day before when buying the server. I asked him when my server would be online and he said its gonna be another 6 hours. So I told him what he told me yesterday.. he said it would take 24 hours. He then claimed he doesn't remember saying how long it took when I could CLEARLY remember he did, I wouldn't of bought the server if I didnt ask. And then after arguing with him he went and checked his records and turned around and said yes 24 hours was an estimate. First of all, why on earth would you say you don't remember that conversation and then the next second change your words.. he never said 24 hours was a rough estimate.
So even after that I waited that 6 extra hours (so I would have been 6AM in the UK), I came woke up the next morning around 12PM (so its now been 12 hours) to find the server still wasn't online. I went back onto support and then they said I have to wait upto ANOTHER 16 hours!
Now if I knew i would have to wait this long I would have just canceled my order there and then but I was reluctant enough to wait thinking that it may come online within the next few hours. The server went online the next afternoon! (Monday afternoon) So instead of their 24 hours they told me it took almost 72 hours!
I didnt even login to the account to check whether the server was online or not.. i went straight to support and asked them to cancel my account and give me a refund. They had no problem canceling my account, but they never gave me a refund saying its part of the T&C not to give refunds for dedicated servers.
So let me sum this up... I was told I would get a server within 24 hours which i didn't... i was lied to.. i took 2 days off of work...and then paid $165 for A SERVER WHICH I NEVER USED!
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Oct 17, 2009
Does Hivelocity have a UK data center for their dedicated servers ? If they don't, where exactly in the USA is their data center located?
Anyway, I was just at Hivelocity's new Cloud server site www.thecloudiscoming.com and it says it is being launched on 10/15/2009 but they only have a "beta signup" option. Anyone know when the full service will be operational and the pricing?
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Jun 23, 2008
I placed an order with Hivelocity to find out two days later that they want some extra signed paperwork (paypal authorisation form + copy of id). They never disclosed any of this during the signup process or discussions with their sales staff which is making me hesitant to use a provider that pulls strange tricks like old managed.com.
Any way do you have any suggestions where I can get a rapid deploy of FreeBSD 7.0 that is not Layered Technologies, Sagonet, Managed.com or Hivelocity?
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Jan 18, 2007
i had a bad start with them, but now I got my server up 24/7 for 18 days straight now. They charge well for a 300 gb per month and 100 mbps of bandwdith. Their support is really quick too. The bad problem was my server crash every 2 time per week and I told the support if they can help me with that problem but they said they will charge 68 dollars per hr which is really bad. So i had to fix that problem, i don't know if i did or not. But over all, Hivelocity.com is great provider so far.
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Jan 26, 2007
Level 3 is down and now my server is down. My server was running OBLY for 13 days straight and i had been with them for 6-7 months and i only have my server up straight for 13 days out of 7 months with them! for the last 7 months, my server shutting down everytime for 7 months and i tryed to setup my server somehow to stay up for 13 days(idk if that was me) but now the server is down.
also, level 3 been down for 1 and a half week. I might quit everything cause this is causing a lot of problem for me and i'm stoping my bussiness for ever. I hate this ****.
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Jul 10, 2007
I was talking to a sales prospect yesterday who is currently paying Hivelocity $550/month for 50mb/s of bandwidth .. I have two questions:
1. What's hivelocity's quality/latency like
2. How can Hivelocity be profitable at that rate?
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Dec 7, 2008
HiVelocity VS. SoftLayer
Which one is better overall?
Uptime, support, pricing, etc.
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Apr 26, 2009
I am very disappointed with business practices at Hivelocity. I rent a budget server from them and always pay on time.
Last week I received a reminder claiming an unpaid invoice and was threatened twice my service would be terminated if I would not pay. I checked my debits and all hosting invoices were paid.
I noticed they have sent me another invoice for a remote reboot feature for 3$. I have never ordered such feature and I am very surprised they dare to invoice me for a service I never ordered.
Unless this was an error, I find this very shady to be invoiced for items I never ordered - Yet, to be threatened disconnection of paid services. Neither an explanation why i was invoiced for unwanted items nor an apology was offered. They said I could cancel the service ... but why would I need to cancel an order I never made?
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Apr 20, 2009
This is 4th day i am having network issue on HiVeloCity.
Does anyone else here experiencing the same problem, or its only rack where my server is located?
I am unable to use my server for almost 4 days as i already said, and they still have no solution for me.
Every time i open up a live chat with support, they tell me that they are checking, working on it, having someone see it, etc. but problem is still there.
What should i do?
I am going to post pings from SoftLayer and my home to their main ip (their websites' IP where i see pocket loss as well)
... because of this my websites are opening so slow, and many ppl are complaining about this.
Since there is many experts on this forum i would like advise from you guys.
I would like to stay with HVC if they can fix this, if not looks like i will have to look for another provider.
Softlayer:
PING hivelocity.net (69.46.24.178) 56(84) bytes of data.
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=0 ttl=119 time=30.4 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=1 ttl=119 time=30.0 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=2 ttl=119 time=29.9 ms ...
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Apr 28, 2009
I am trying to purchase a server and HiVelocity gave me a really good quote. But their speed test did not turn out really good.
Anyone can share their views on their network and speed?
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Oct 25, 2009
It would appear that Hivelocity's networks were incredibly, or portions of them were, from 430 am CST to around 630 AM this morning, and once again, god only knows how long it'll be down this time. 1m files were taking upwards of 1 minute to download and traceroutes 45+ seconds to complete, when one can get in the server that is. Anyone else noticing this? Here's a few traceroutes from inside the network (again, when I can actually get in). Quite latent ...
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Apr 26, 2009
What are your overall comparisons -- HiVelocity vs. Softlayer.
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Apr 3, 2009
Any1 else having Network problems with HVC?
My server is not reachable.
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Oct 15, 2009
If any of you are with or going with Hivelocity here are a few things we have encountered today:
We asked to cancel our Virtuozzo lisense at the end of this billing month which would be the 22nd, they then went ahead and cancelled it straight away meaning we had no backups for our VPS clients.
We then asked for them to install windows 2008 server onto our machine it took them from 12pm - 9pm to complete this.
After logging in to our billing system we find a new hard drive added to our server which one we did not ask for and two we do not need adding an extra $150 onto our server bill.
Overall today has been a real pain in the **** with them, yes I agree they are a fantastic host but the fact we have been billed for something we never asked for has completely annoyed me.
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Dec 2, 2008
pc-core.net vs hivelocity.net
What is the best pc-core.net
Or hivelocity.net?
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Jul 12, 2008
I have 3 servers with hivelocity, moved from LT. There where some problems at the setup, no problem, everyone has some problems, we got over them.
Everything was great until this morning.... I check my outlook I see a abuse mail from yahoo for a domain hosted on my shared hosting server(this was at 2:15 AM). Ok, I want to delete it but HOW (this was at 9AM)? The server is down ....
Sent a reboot tiket to highvelocity, after ~20 minutes a guy responses that the server was rebooted and tell him if I have problems later. I try the server... still down, the guy didn't even ping the server to see if it's online after the reboot.
Ok... I reply to the tiket, the server still down, please see what's the problem, I get a response from them to send the server info (user pass) so he can check. Ok, I send the info, I wait... I wait, after 20 minutes I check the tiket.... what tiket ? The tiket was deleted...
I open a new tiket and explain the problem and after ~1.5 hours I get a reply that my server was nulled due to abuse.
Every company that I worked with sent a notice and gived me 24 h to take action... ok, I get over the shok and I tell them to connect my server back so I can delete that account. Of course it would have been to easy to do that, he asked me another ip from the server so he can unull that ip. Ok, after another hour the secondary ip is unulled and I delete the account from the abuse mail and I reply to the tiket.
He replyes that they will verify asap and reconnect my server. 1 hour passed and no reply and the server still down. I open a live chat, tell him my problem after witch he sayd he told tech and they will activate my server asap.
One more hour passed and still nothing. Again open a live chat, same guy, and I ask for a logical explanation why is this taking so long but he just kept telling me that the tech support is "looking into it".
And just to make me even madder every chat session is starting with : "Hello, welcome to HiVelocity's Impressive Support TM. How may I assist you today?"
Now it's 11 hours after the server disconnection and the server is still down just becouse a abuse department guy didn't send me a notification to delete the abusing account.
Hope Steve or any Tech supervisor will see this and take some action. It's not normal to take 2 hours+ to unull an ip adress.
Oh, one more thing. After not geting any logical response from the online chat guy I asked for a email address from a tech superior so I can send a complaint but he just refused to give me one, telling me to post a reply to the support tiket.
I'm asking you WHT users... is this situation normal for a big company like hivelocity ?
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