Hivelocity 1st Month Reviews

I jumped on one of the twitter daily deal they have - I was pretty happy with their services:

Speed of sites 4/5
Support Level 2/5

Anyways, they have a package for the 2.66 dual quad, They were out of it so they give me a 2.33 for 10 dollars less, I was like okay that fine.

Since the invoiced already paid, I thought I was going to get 10 dollars credit back and the next billing will be 180.

But no, I still get 190 dollars invoice, so I take it to the billing department (which only 1 person work there by the way) So while trying to get this solve, my server was pulled off without any telling so my sites was dead.

So I called their 800 number, and it was something wrong with their line, all break up and static. So I went online, and wait for about 5 minutes, the (only one) billing rep was there. She told me to pay now and we will talk to the (only one) sale rep that deal me with.

Overall, the speed of the server was good, but the support side is HORRIBLE.

Maybe is true that they only have 1 sale rep and 1 billing persron, but at least tell ahead in the ticket if you going to pull the server off While sorting out the problem.

I feel they are unprofessional and very unimpressive support. I paid their invoice and hoping to move out next month.

Stay way from them if you need any kind of support because it does take a long time. for technical support I think you pay a monthly fee or 65 dollars per hour. For billing you get the only one (Ju pak) and for sales you get the only one (Dave)

Overall, you can tell that I am not happy with them pulling off my server and you need a 24 hours waiting time for EACH reply.

So think twice when their site advertise IMPRESSIVE SUPPORT with an * on their site.