I'm having a debate with someone over BigVPS.
They're telling me to look at their site, and that it means bad things.
I've only heard such great stuff about Ray and Colo4Jax/BigVPS. Can you guys share your experiences with them?
We are looking to replace BigVPS after their BigScrewUp this week.
Does anyone have experience with WebProx? It seems they have what we need but we also need some references.
I dnot know, how this service works, but technical support work very slow and cannot install new service in 5 days. customer service(same as technical support) very bad.
I paid at aug, 12.
36 days later i will receive email: "Got it, thanks. This will be deployed in about 36 hours."
after 2 and half day, after my reminder i receive "It seems we had a communication breakdown over here. bla-bla-bla"
I send couple reminder, if they promice service in xx hours, can i sent one or couple reminders after this time? i think i can.
after one day i received this
Quote:
Thanks for the reminder, though I'm well aware of what time it is. I can't tell by your persistence whether you're simply anxious to start using your service, or whether it's for lack of maturity. I also was not very impressed with your post to WebHostingTalk about the details of cellphones which receive copies of email in our distrbution lists. Rather than deploy your VPS and wonder what kind of questionable (and immature?) thing you might do with your service, I've refunded your payment in its entirety. I'm sorry that we've apparently not loved up to your expectations. If I have any regret, it's that I didn't cancel your order upon reading your post, rather than doing it now.
hmm... I never post full cell phone number, anybody can see it. It was a joke, emails send with confirm recept receive the answer from xxx@txt.att.net
And I think, word like "anxious", "lack of maturity", "immature" cannot be used in business correspondence. even if this escort-service.
I reply "I regret that I lost 5 days expecting your service. and I didnt post full cellphone number, but will correct it to full."
And receive answer "No, actually you won't. Don't be the idiot that you've already made yourself out to be"
I think customer can call service provider idiot, but service provider cannot.
Well, low prices allow to offend the client.
signed up with bigvps service through the WHT offer forum, they promised that next 24hr to 36hr will get my vps account setup.
well at the 36th hour, i got an email from them saying no to my "money". Here is the quote:
---
Actually we won't be provisioning this due to an outstanding fraud issue which we're unable to resolve. I have refunded your payment; please seek service elsewhere.
---
I asked if it is my payment problem or something else, but no reply so far.
Okay, so i didn't lose anything, my paypal payment is all refunded to me at no time, but I am bit disappointed that after waiting 36 hrs and they just decided don't want my business with a reason that i still not sure who's fault.
Too bad, bigvps seems to have very good reviews here and good pricing, i guess my vps hunting must continue.
I've been with BigVPS for four months now, I figured it was a good time for a review.
Network
I have had fantastic uptime there, I had one blip when a router locked up a few months ago. Other than that, no downtime and no outages whatsoever. The network is INCREDIBLY fast. I get 3-4 Mbps plus to Europe, and it's single homed Cogent.
9.5/10.
Value
I have been very satisfied with my hosting there. I have the VPS-512 plan with them. For my $30 a month, I get a pretty solid bit of specifications and a rock solid server and network.
10/10.
Support
This has been my biggest complaint for BigVPS. The support (or more the lack thereof). I have waited 72 hours for a reply to some things, although that is rare. 24-48 hours is not uncommon. This is my biggest complaint with BigVPS. For example, I accidently shutdown my VPS about 21 hours ago (silly me, I thought I was running "halt" on my laptop, not my VPS.) I emailed Ray (BigVPS support) right away and still haven't heard back; so I've been VPSless for 21 hours now.
If they improve their support, I couldn't be any happier. I'm looking forward to this new portal they're coming out with, I hear it's going to be a gem.
3/10.
Staffing
Ray is a great guy, I can't say enough about how nice and helpful he is. He does everything I ask and is extremely polite about it. Keep up the great work!
9/10
Overall rating: 8/10
I'm looking forward to keeping my BigVPS for a long time, I haven't had any reason to move and am enjoying myself.
We've recently decided to move a sizable web project to a VPS located at bigvps.com (colo4jax). Although I had some initial concerns about them being single homed to Cogent, I have actually been pleasantly surprised at the speeds of the network. I have seen some very good speeds to some of my key servers located on the West Coast and even better on the East Coast (expected). For grins, we even tested a proprietary voip software between the datacenter (It's in Jacksonville) to one of our offices in San Francisco. It was perfect!
The hardware seems solid and support has been quick to respond to any inquiries.
Although we havent moved over the web project yet, the work we have done on the server has been no problem at all. We expect that when we move over the web project, the VPS will continue to hum along.
As with all providers, it's been a short life with them thus far - I'll post back in a few months and let you know how things progress.
Guys lots of reviews are there and after reading them many of them i finalized some of these good VPS. So, what your suggestions...
I am currently with PowerVPS and there service is really good except they are costly and if I like to add any Security service management then go out of the budget.
Let me first start by saying that I have read a lot of reviews on WHT about various VPS providers. I wasn't sure which provider I liked the best and a lot of reviews came to different conclusions. My decision came down to Slicehost. I really liked that Slicehost is a VPS solution made for developers and that Slicehost has solid community support. But the wait is what killed Slicehost chances of snagging me as customer.
I started digging more on WHT and finally came across a promo that BigVPS offered to WHT members. I read more about BigVPS on WHT (their website leaves little to be desired).
I noticed that one of their main employees, Ray, writes with professionalism and was quick to address each WHT concerns and questions regarding BigVPS.
I finally took the plunge and decided to sign up. I signed up for their 512 MB VPS plan with 500 GB of bandwidth. I have been a customer for a little over a month now and I have been very pleased. Just recently, I had an issue with the Xen Debian kernel and IPTables support and Ray was quick to point me in the right direction on how to solve the problem I was having. Ray has always written with clarity and professionalism. I really respect that.
So far I am a happy BigVPS (Color4Jax) customer and I wanted to share my experience with all!
I want to co locate 10 servers at the Pacific Internet Exchange [url] at 200 Paul street in San Francisco.
I am wondering does any one have any experience with them and how do I check A. the upstream b/w providers for pie.us B. The current b/w utilization for pie.us ?
Am considering Midphase's VPS as an upgrade from shared and after searching the net am fairly comfortable with them at this point. However, knowing that most happy/content customers usually don't think about writing a review and the dissatisfied ones sometimes do...I'm posting this question not as an opportunity to bash but to be informative.
Keeping that in mind, my specs are as follows:
1) Run 3 Wordpress blogs (one of which is picking up steam fairly fast)
2) Have 2 static sites that may see increased traffic. (At this point they do not but one is an offshoot of the blog with the most traffic so this may change)
3) Have a SMF forum setup for family that is fairly active.
4) I like to try out various scripts for review.
I'm looking for any feedback from current Midphase VPS customers or past ones. Like I said, this is not an invitation to bash them. That can be done somewhere else. I'm looking for those with experience with their company's VPS hosting.
I am presently a shared hosting customer with them on their Linux plan and would prefer to keep with Linux over windoze.
Interested in getting the Basic plan that HawkHost offer.
Has anybody had any experience with them, and if they are a reputable host?
Their domains seem a little expensive though, might be better off registering one with name . com or somebody.
Am after a host for a personal low-traffic website and small file hosting, possibly to hotlink to forums.
Just looking for any feedback on Delimiter.us
I know they are very new but am hoping to find at least one customer of theirs on here with some info.
I want to buy some servers from 1&1 and I would like supporting VPS Server.
Does anybody know about this data center, if I buy a server from this DC, i can use it free for 3 month and than I have to pay it ( but it must be 12 month )
Has anybody heard from this data center and their hardware, their CPU are AMD, is it good?
I just got one that has 4GB of ram. Pretty much, off the bat, it is using 3GB of the RAM.
Does linux pre-allocate memory to be able to allocate it faster later?
Server details:
- Running Apache/mysql
- New server with no traffic yet
- R1Soft with mysql plug-in
- WHM/CPanel
- Standard FTP/Mail/DNS that comes with CPanel
Here is the info from WHM:
Current Memory Usage
Code:
total used free shared buffers cached
Mem: 3980104 3090756 889348 0 387608 2095308
-/+ buffers/cache: 607840 3372264
Swap: 6024364 0 6024364
Total: 10004468 3090756 6913712
Thanks,
Christophe
I have a colo box with toqen.com for about 4 months now in their NYC data center. I was a Webhostplus refugee then went to The Planet but I went back to colo.
I just want to say how happy i am with their service and their quick responses to my support requests.
My server just went down 10min ago, and they had it rebooted within 2min.
Has anyone experience with FDC servers? We are looking at trying a dedicated machine to run some of our download services.
View 8 Replies View RelatedOur website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action.
As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection.
A first chat with Derek at Gigenet.com was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning
In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts.
I had to wait TWO days to get a reply, more than short. I emailed him again.
I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection.
After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference.
I went to bed as I am in another TZ, thinking that I will get his email during the night.
Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks!
Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you.
When you have a real attack please contact us."
What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection!
And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action?
I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "sales@gigenet.com" will probably be without result.
I'm thinking about using JodoHost.com
Anyone used their hosting services?
I just need a bit of feedback, I currently have a forum, getting around 20-35k uniques per day.
I am currently on a Intel C2D, 4gb Ram, paying around $185/month.
Would setting up a cluster help me reduce the costs or load?
Cluster = 1 server for httpd, 1 server for mysql, 1 server for images?
In these past many years I have used 7 major data centers which provide collocation and dedicated servers.
Out of these 7 provides, what would make a client impressed?
One is off course the level of reliability, the network must be up without anyone bothering it.
Second is the level of security, when someone is bothering it, their team must be extremely responsive to provide help to restore service back to normal, it doesn't matter if there is an additional fee for it, availability is crucial.
Third would be the response time, which is critical, because this gets personal. When a client needs an "urgent" help, if the provider successfully responded the urgency in a timely manner, it will build an great sense of trust.
It's like you as the provider is storing up "trust funds" into your clients. If you keep doing this, when something bad happens, you will have enough trust funds deposited into your client's faith, so they will eventually understand the situation.
From these many years of using many major provider, I can only experience an amazing level of service from one single provider, which are always dependable and are able to respond to my inquiries within minutes, not hours.
A client expect a reply in minutes when they are leasing a dedicated server or even collocating their servers with a provider.
So far, only one seems to be able to provide such an excellent service.
This is not a rating about a particular provider, but I would like to give an input to dedicated server providers on what's important when it comes to building a good client relationship.
Willing to do an extra mile help would definitely a big plus which I also experience with the same provider.
Lastly, I would like to leave my total satisfaction review for the one provider which surpasses my expectation being their client. The one and only provider which I personally experienced an outstanding level of service is ThePlanet.
With their pricing, the level of service I received as a client is outstanding.
I see under sitepoint webhosting turnkeyinternet dot net advertising what appears to be a very food price for a dedicated server. Just wonder if anyone has any experience with them or would recommend someone else to look at?
View 3 Replies View Relatedi need reviews about servint tecnical support.
I'm not english motherlanguage so i usually comunicate by email. Is, for servint, the email comunication fast? Does it works?
I am currently offering Cpanel Hosting, I was looking into offering a windows based hosting solution. I was just wondering if I could get some feedback on how it is and is it still profitable.
View 4 Replies View RelatedI having problem with them particular cancellation.
first, I submit an cancellation form. Then customer service wrote to me to reconsider cancel my server. So I replied my ticket and they also know I having some problem with the server that support department had wrote to me. the next day I managed to solved the problem and replied to them no need their help. A few days later when I log on to the billing system failed due to my e-mail address was not on file. So I wrote the ticket to billing department before THU 9am GMT-5 EST, Friday till sun no responded. So I wrote to support with refer to billing ticket ID and support replied to me most department like billing work only in Mon to Fri 9am to 5pm EST GMT-5. In Monday afternoon, the billing replied said my server is cancel on 07 March 08, no payment due and my billing account closed even my server is still active.
There is nothing I can do about it. If you want detail can check my web site [url]or [url] which the billing department can made this mistake for very long reply time which I not happy wrote to customer service department that I spend a lot of time effort making the server work and also other department for hard work on trying to help me providing better service to me now waiting for their reply.
I decided that you all can look a last minute visit my homepage if not a blink of an eye 7 March 08 my server will be switch off by them.
I'm trying to leave my old host, and consolidate all my websites into one host. I have about 5 websites, each running php/mysql with community features such as message boards and flash video.
In total on all the websites I have, i would say that the average is about 30 users online at the same during peak hours.
I need a host with the following at minimum:
# Web Server API - Apache
# Supported Operating System - Linux
# PHP Version - Minimum - 4.3.3
# MySQL Version - Minimum - 4.1
# GD complied with your PHP Build - Yes
# SendMail - Yes
# PHP safe mode - OFF
# PHP memory_limit - 32M
# Unlimited addon domains
# FFmpeg
# FFmpeg-PHP
# Mplayer + Mencoder
# flv2tool
# Libogg + Libvorbis
# LAME MP3 Encoder
# PHP file_uploads - 1
# PHP post_max_size - 100M
# PHP max_input_time - -1
# PHP upload_max_filesize - 100M
I plan to eventually move into a dedicated server, but can't afford the costs at the moment. However, I need a host where i don't have to worry about:
# my databases corrupting
# slow connections
# account suspensions for mundane things
# downtime
What do you guys think about Dedicatedserver.com/Verio services? I am going to have a managed dedicated server with them. Should I go with them?
View 1 Replies View RelatedI'm thinking of hosting a bunch of domains with hostnine.com, I'd hate to set them all up and have to transfer later to another host. I'd appreciate some feedback on them, either positive or negative.
View 4 Replies View RelatedURL: [url]
I'm trying to leave my old host, and consolidate all my websites into one host. I have about 5 websites, each running php/mysql with community features such as message boards and flash video.
In total on all the websites I have, i would say that the average is about 30 users online at the same during peak hours.
I need a host with the following at minimum:
# Web Server API - Apache
# Supported Operating System - Linux
# PHP Version - Minimum - 4.3.3
# MySQL Version - Minimum - 4.1
# GD complied with your PHP Build - Yes
# SendMail - Yes
# PHP safe mode - OFF
# PHP memory_limit - 32M
# Unlimited addon domains
# FFmpeg
# FFmpeg-PHP
# Mplayer + Mencoder
# flv2tool
# Libogg + Libvorbis
# LAME MP3 Encoder
# PHP file_uploads - 1
# PHP post_max_size - 100M
# PHP max_input_time - -1
# PHP upload_max_filesize - 100M
I plan to eventually move into a dedicated server, but can't afford the costs at the moment. However, I need a host where i don't have to worry about:
# my databases corrupting
# slow connections
# account suspensions for mundane things
# downtime
For their dedicated server solution.
seems to be the best deal in town.
@ $69 / month you get to have 320gb worth of HD space!
I am considering LiquidWeb VPS services to host my own sites (and may be to resell too). Their VPS comes with managed services. I just would like to hear from the current users about the experience they have with them.
View 13 Replies View RelatedCan you guys share your experiences with PowerVPS & JaguarPC.
Which do you think is better in terms of service and support.
