Dedicated Servers Feedback

In these past many years I have used 7 major data centers which provide collocation and dedicated servers.

Out of these 7 provides, what would make a client impressed?

One is off course the level of reliability, the network must be up without anyone bothering it.

Second is the level of security, when someone is bothering it, their team must be extremely responsive to provide help to restore service back to normal, it doesn't matter if there is an additional fee for it, availability is crucial.

Third would be the response time, which is critical, because this gets personal. When a client needs an "urgent" help, if the provider successfully responded the urgency in a timely manner, it will build an great sense of trust.

It's like you as the provider is storing up "trust funds" into your clients. If you keep doing this, when something bad happens, you will have enough trust funds deposited into your client's faith, so they will eventually understand the situation.

From these many years of using many major provider, I can only experience an amazing level of service from one single provider, which are always dependable and are able to respond to my inquiries within minutes, not hours.

A client expect a reply in minutes when they are leasing a dedicated server or even collocating their servers with a provider.

So far, only one seems to be able to provide such an excellent service.

This is not a rating about a particular provider, but I would like to give an input to dedicated server providers on what's important when it comes to building a good client relationship.

Willing to do an extra mile help would definitely a big plus which I also experience with the same provider.

Lastly, I would like to leave my total satisfaction review for the one provider which surpasses my expectation being their client. The one and only provider which I personally experienced an outstanding level of service is ThePlanet.

With their pricing, the level of service I received as a client is outstanding.