Final Decision On Hosting Provider...

Sep 6, 2007

I have been doing my homework on windows ASP.NET shared hosting providers and have narrowed down my choice to discountASP & CrystalTech. I am now struggling with making the final decision and would appreciate any thoughts/input/comments/experience that you might have.

My requirements are:
- ASP.NET 2.0
- SQL Server 2005
- SSL Certificate
- Daily backups
- Ability to backup SQL database in real-time
- 20GB Bandwidth
- 100MB Disk Space
- 300MB SQL Disk Space

Site Description: Publish educational material. Users can navigate the site and see articles for free or login and see premium content with subscription. Currently getting 7500 views a day, 1500 visits and 25,000 hits.

Specific items of note:
- discountASP runs apps in isolated application pool, CrystalTech does not
- CrystalTech has phone support, discountASP does not
- CrystalTech is $16.95/month, discountASP is $30/month
- neither provide guaranteed uptime (compared to aspwebhosting.com which does for example - any others that guarantee uptime??)

Will a shared plan with one of these providers be adequate for my needs? If not, any other recommendations?

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Hosting Decision Based On Speed

Aug 30, 2008

Well I think that I have finally narrowed down my choices to three different possible hosts (leaving room for more suggestions of course)

But I was wondering based on speed - which host would you suggest. I would like to have mp3s load up and start playing as fast as possible.

The choices I was considering were:

knownhost
downtownhost
hostgator

As for whether to go with a shared or a reseller package, I am still unsure. But it seems that Hostgator offers a huge shared package - I am hoping to keep the cost of all this down to $7 - $10 a month.

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CheapVPS.co.uk Decision

Sep 14, 2007

i found cheapvps.co.uk and they have that special 20% off deal on XEN VPSs. Sounds good to me.

the plans i am debating are the 256mb ram and 384mb ram.

now from my calculations,

the Linux 256mb /10GB/300GB plan is $18 per month. (-15% discount for 1 year = $183.60 - 20% off the discount coupon = $146.88

the Linux 384mb /15GB/600GB plan is $24 per month. (-15% discount for 1 year = $244.80 - 20% off the discount coupon = $195.84

So now the question is: Will the 384mb plan make a difference vs the 256? I will be using XEN.

I have decided to go with the U.K. server since i am currently working in the middle east and found out its hops are much closer and ping better than that of the U.S.

Also, what OS should I choose for easy package installation and such? (dont want apt-get or portage to sit there updating its package system wasting my bandwidth)

Please help decipher the following terminology!All plans include1 Fixed IP with 1 extra IP free with justification (What?)

Burst RAM double that of the guarenteed RAM on Linux (What does this mean? So if i pick 384 guaranteed ram how much burst do i get?)
Free HyperVM or Virtuozzo Power Panel (VZPP) management panel for reboots, reloads and status checking. (Does HyperVM work with XEN or is it for OpenVZ only?)
Unlimited reboots
Unlimited reloads
24×7 Support

DirectAdmin is $10/mo and $15 setup email sales@cheapvps.co.uk to order
cPanel is $15/mo and $15 setup - email sales@cheapvps.co.uk

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Your Opinion As A Customer: A Hosting Provider Who Couldn't Provide E-mail Hosting

Jun 4, 2009

Lets say you're a customer looking for web hosting, but do have technical experience - you know, you develop your own websites, you've had experience in this sort of thing before.

What if you came across a provider who seemed to offer a good service, they're high quality, they can host your website on their brilliant setup etc... but they do not provide any e-mail accounts with your hosting?

We're developing our own shared hosting setup, our own control panel too. Regardless of the control panel though, we wouldn't feel comfortable hosting peoples e-mail. We have plenty of experience in every other aspect of general shared hosting - but not looking after e-mail accounts nor the associated software.

To be honest I don't think that many shared hosting providers truely handle e-mail properly, and that job should really be left to the professionals.

We could of course guide customers or potential customers on why we won't offer e-mail accounts (i.e. not wanting to offer something we know we can't provide to a high enough standard) and instruct them on how to setup e-mail with another provider (such as Google, who will do this for free with limitations).

The alternative to the above is that we mask in a third party to look after e-mail, i.e. resell someone elses e-mail services as part of our hosting packages. The third party would require API access to setup/remove accounts..

What do you think? Are we just acting stupid trying to provide web hosting without e-mail hosting included? I noticed a while back Dreamhost encouraged their customers to use an alternative e-mail provider!

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Poll: Does Having A Dedicated IP On Your Shared Service Affect Your Purchase Decision

Aug 27, 2008

Just have a question for everyone. Does having a Dedicated IP on your shared service affect your purchase decision?

(i.e., When searching for Shared Web Hosting, do you make it a requirement that you get assigned your own Unique IP or do you not care if you are assigned the Main Box IP.)

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SharkTech - A Final Thought

Aug 11, 2008

Sharktech is hit and miss. They are not professional or courteous at all. Everything is done THEIR way or the highway. You either love them or you hate them. It's just the way it is.

Anyone who is truly business-minded and has a grasp on how the real world works will not like them. Dealing with them will NOT be like dealing with a "real" company like the cable company or phone company, even IF you're paying Sharktech MORE per month than you pay for your utility bill.

If you're just looking for the cheapest option for your side-business that you don't really care about too much, and you can tolerate the occasional email from Sharktech that makes you go "WHOA!", then use them.

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Final Results - HostWay

Apr 10, 2008

This is a follow-up to my original thread [url] regarding my client's experiences with HostWay.

I simply can't believe all of this, and I went through it.

The low points of the whole thing work out like this: In order to set up an SSL for my client's site, we needed a dedicated IP. If you do a traceroute on my client's URL, it resolves to someone else all together. Int he mean time, I tried to purchase an SSL through HostWay, and when they didn't respond in a week and a half, I e-mailed cancelling the order, and purchased a (thankfully) inexpensive SSL from GoDaddy. I got an e-mail back within hours from HW saying, literally, "We never processed your SSL order, so there's nothing to cancel. Let us know if there's anythig else we can do."

As I mentioned before, e-mail support seems to be handled off-shore, and it takes over a week for most answers. Phone support gets you, I found out, a service in Florida.

While the people I dealt with on the phone were always professional and polite, they literally could do almost nothing. I was told several times, "I have to e-mail someone in Chicago - no, I don't know who it is, all I have is an e-mail address."

Back to the SSL - seems HostWay already installed one on my client's site at some point - and it had nothing to do with my client. You could visit a secure version of the site, and it would tell you not to enter, as the cert didn't match the site.

My client and I both were on the phone with the Florida 800 number for hours at a time.

Average wait time to speak to someone was 30 minutes or so. I'm not carping about that part - but they were feeding us false information which was supposedly fed them from "Chicago." Specifically, I told them on the phone and via e-mail that the IP didn't resolve correctly, and that the old cert needed to be removed before a new one could go on (and only their SSL team can install certs, supposedly).

They told my client that the GoDaddy cert was causing them problems, and that it needed to be cancelled before they could install one of their GeoTrust certs. I nuked it - even though I knew better - and of course nothing was done. They lied to my client for several days, saying the new cert was installed (even though I knew it wasn't, and I told my client so, and showed them HW's tech was passing on false information).

This situation went on for almost two weeks. Finally, Monday night, my client got a supervisor based in British Columbia, Canada, who promised that he would walk "the tech admin" through fixing the problems that night. But that was only after my client threatened to pull his account.

Well, the IP is still screwed up, but they replaced the cert that night with one for which they charged my client an arm and a leg. The CC processing company is happy, so we let it ride, and they're now processing payments over the web.

If this is confusing, it's because I condensed many long days and nights into a few short paragraphs. Let's just say that HW didn't have their thinking caps on tight, because they committed to their preposterous stories to e-mails which we all received.

Later this year, at a conference to be held in Canada, a committee of nuclear power station operators will be discussing whether or not they should keep HW as the host of their site. Gee, I wonder what the consensus will be.

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Spunkyhosting.com – Final Review, And Not A Good One.

Apr 12, 2008

When I first started hosting with Spunky everything went smooth as silk (as you can see by this thread: [url] and it was almost like a dream host, unfortunately it didn’t take long before the bubble burst with my site being down due to some DNS issue on their side which resulted in my site being down around 4 times… Mike offered to make it up to me by giving me a free month.

After a couple of other minor issues things were finally starting to look good when suddenly my site was offline again, I contacted support and they told me that they had changed the name servers and had sent emails out regarding this around 3 weeks back.. I never got these emails (but I did get billing emails), none the less I changed my name servers to the new ones… and that’s when I got a shock, after my domain again resolved… its showed me copy of my site that was nearly a month or so old! All my content was gone! Apparently they had also sent other emails (which I didn’t get) saying that once they shift name servers all the old sites would be deleted! In the beginning when I started hosting with Mike I asked him if Spunky did daily backups and was old yes, so I never kept a backup… and so I lost my whole site… weeks of work including writing multipage articles, test scripts, modifications etc.. all gone, like they never existed… except for some found on google’s cache.

Worst of all, all the links that I had from other sites to specific articles are now dead and even if I rebuild the site those links are still going to be dead because I don’t know all of the old links.

Now, reading this post you might say: “ Ah! He’s just bitter” and you would be damn right, I am bitter, angry, frustrated and a whole lot of other things as this could have been prevented from their side if they used a simple system that I thought of in 2 minutes..

Just like the link that you have to click on when you join a newsletter or a forum they could have sent out these notifications with a link having the customers number attached to it to show that the client had gotten the email.. if the link was clicked… they client got the email, if not, a simple cron job to check and resend emails that were not received would do the trick, if that too didn’t work… then maybe contact from tech/customer service *BEFORE* deleting someone’s website/s?

Spunky says they are very sorry and regret what has happened, but sorry and regret does not get back the weeks of work that went into a site, does it?

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Final HostingZoom Review? 36 Months

Mar 11, 2008

[WARNING: This may be a long review, reader discretion is advised.]
If some of you have followed my other reviews on HostingZoom(HZ) posted on here, you might be wondering why are the # of months are not correct... it's actually do to my poor math skills haha.. but here it is, calculated correctly(I hope).

I've been an HZ customer for 36 months now. That must say quite a lot about HZ in itself and the fact that I come back here periodically to tell others about my experience at HZ. A little backgrounder for starters.

I've been with HZ since April 2005. I came to this very forum to read up on reviews and get recommendations. I narrowed down my search to HZ and Site5. At the time, 2 very formiddible hosts in the industry. Both touting blazing fast response time to tickets, superior-high quality support, excellent servers managed by the best. After getting feedback and contacting both hosts I made my decision to go with HZ. Their sales staff was particularly helpful and friendly. Quite prominentely I remember getting blazing fast replies from Kiet Duong(CEO of HZ) with detailed explanations to the questions I had as a n00b in the hosting industry(I feel quite dumb looking back at the questions I've asked). It was this personal helpfulness that I experienced that gave me the extra push to go with HZ added with the fact that they had live chat technical support.

Fast forward a year and a half. I totally patted myself on the back telling myself what a great choice I've made. It was this time I've seen the "Site5 Fiasco" unfold here on WHT. To such amazement I didn't understand how such a highly touted host could run into so many problems and just be bombarded with a barge of negativity. It was also at this point where the overselling went mad with Site5. I was just glad I wasn't any part of it.

I was happy over here at HZ. Stable server with little to no problems. The support I received through tickets were always blazing fast and amazingly helpful and personal.

Such notable technicians as Alex and Vlad who are still with HZ today made my stay at HZ a perfect one. Any problems I had were always delt with in the most professional manner. The server was very stable and I had little to no reason to complain about anything since all my websites were working beautifully. The times where I've used live chat was pleasantely helpful. No trouble getting a hold of a technician and having a personal 1-on-1 support session to get a quick problem resolved.

On a few occassions as well, I had special urgent requests and they were fulfilled greatfully. One was to get a new VPS plan purchased at their sister company ModVPS and get it setup during the weekend, which they don't normally do. Kiet took it upon himself to get my VPS up and running over the weekend. Absolutely wonderful gesture.

A second request was to have my site moved back to the original server I was on, when I moved to their 'failover service' simply because my experience with the 'failover service' was quite bluntly put, horrible. Kiet again took it upon himself to personally make sure my sites made it over safely. He worked over the wee hours of the night and had a technician, Alex I believe, follow up with me the next morning. Again, a very wonderful gesture on Kiet's part. This is what made me really tout HZ so much simply because of this service I received that was above and beyond what I felt I should have gotten.

Fast forward yet again in time. Now I start to experience minor hiccups here and there. 500 internal server error reports from my users. No biggie in my mind but then also at this time I seemed to have observed a pattern happening on the forums. The problems of other customers have began to become very vocal. Day after day, all I observe in the forum is posts about problems problems problems and support not being helpful. For me personally, support quality and response time definately took a hit.

Not a big one, it was still good by my standards, just not as good as it was before. I don't take much out of this, simply take it as growing pains.

Fast forward a little more to now. Nothing has changed. Customers are more and more vocal about problems. Some network outages occur with more frequency and in my honest opinion, were handled horribly. Horrible customer communication and notification about the status of the major event.
[url]

Customers are more and more vocal about the horrible support service as well. Canned liked responses, unhelpful support, very slow responses and the increasing difficulty to get on live chat.

This is the point that began to worry me. My server was still more or less fine so I haven't had an excuse to use tech support so I could not put these claims to truth.

Customers also begin to now point out the increasing problem of load ont he servers.

This past month. I too have begun to feel the effects of this. Load has been an issue daily. My sites are inaccessible during the morning hours as the load hovers around 15+. Either that or my sites are just so incredibly slow that it doesn't even matter that they eventually load because more than likely the visitor would have left. ALL my sites have been taken a hit due to this inaccessiblilty. I loose some traffic becuase this vital part of the day, none of my sites are close to being function due to the speed.

I have contacted support and have gotten nothing that has been remotely useful. Also mentioning that the respones time has turned to hours for my tickets(6-9 hours if memory serves me correct, instead of 5-35 minutes like before). I've also had little luck connecting to a tech on live chat on the first attempt. The responses I've gotten from support seem more like excuses than anything. Alex did take it upon himself to reopen my ticket to check up on me(which I really appreciate) but it still doesn't change the fact that the problems have still been occuring. It has come to a point where I no longer think it's beneficial to stay any longer with HZ. So I may call it quits with them after 36 months unfortunately.

Nonetheless, I am greatful for the times where HZ has been helpful and had taken it upon itself to provide me with service above and beyond what I expect. But like the saying, all good things come to an end.

Hope you found this review intriguing and sorry for the lengthyness of it. I hope it's a great read!

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Our business is perfectly legal (as explained below) and we have neither the time nor inclination to debate the merits of our needs and would appreciate respect for that position (as we have read some of the reactions to such requests by US members for non-US servers and many have been less than respectful).

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i3D.net. They are our current dedi provider with whom we have a Rackserver but it isn't working out for a variety of reasons, the most important being we have no remote access control panel or power management. Right now, we are required to pay for OS reinstalls and just about anything else we need that's not a simple reboot. We don't necessarily believe they are a bad provider and don't want to malign them but our experience with them makes us disinclined to upgrade to a Dell server (and we are "anti-Dell" because of our personal experiences with Dell, anyway). We don't believe most customers feel this way about since their offerings are certainly suitable for most needs.

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What we now have:

* Intel Quadcore 2.4 Ghz CPU
* 2 GB DDR2 RAM
* 500 GB HDD (non-RAID)
* max 1000 mbit connection
* 2000 GB traffic
* 10+ IP addresses
* Full root access
* SSH access
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* Full hardware SLA

What we MUST have:

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* 160+ GB HDD (RAID isn't necessary if single HD)
* max 1000 mbit connection
* 250-500 GB traffic p/m
* 15 IP addresses
* Full root/ SSH access
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* Netherlands company/NL datacenter ONLY
* CentOS 5.3 x86_64 Linux (minimal) installed
* Full virtualization capability
* Unmanaged
* NO hosting control panel
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* Full hardware SLA
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* TOS/Privacy Policies/Legal Policies available in English without the "Dutch only" terms valid caveat
* Server/order details available in English
* Fully itemized invoices available upon request
* Server provisioned and ready-to-use within 24-48 hours after payment clears (must be guaranteed in writing)
* MONTHLY contract (with NO 30-day advanced notice cancellation clause**) and PayPal as payment option

(**Lack of these important features is why we're switching providers.)

Prospective providers should be clear that this server is for our completely legal, US-based businesses that represent high-profile individuals engaged in legal business activities themselves. We will host several websites and blogs that are business-oriented and targeted to them, C-suite decision-makers who contract for our services and their audiences.

Our sites will contain NO adult content (legal or otherwise, whether it's called porn, erotica, or whatever), warez, torrents, copyrighted material for which we don't have permission to post/use, or overtly controversial materials like anti-government, hate speech, etc. We won't be spamming, phishing or doing IRC. We will not market to or represent clients who engage in such activities, even if legal in their jurisdiction.

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Our budget is €125.

Please give us your hosting-provider (only) suggestions. We'd prefer only recommendations of NL-based providers you've used. SERIOUS responses only; due to time constraints, we're forced to ignore any responses that don't adhere to our request for provider recommendations or attempt to debate the merits or our needs.

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