SharkTech - A Final Thought
Aug 11, 2008
Sharktech is hit and miss. They are not professional or courteous at all. Everything is done THEIR way or the highway. You either love them or you hate them. It's just the way it is.
Anyone who is truly business-minded and has a grasp on how the real world works will not like them. Dealing with them will NOT be like dealing with a "real" company like the cable company or phone company, even IF you're paying Sharktech MORE per month than you pay for your utility bill.
If you're just looking for the cheapest option for your side-business that you don't really care about too much, and you can tolerate the occasional email from Sharktech that makes you go "WHOA!", then use them.
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Feb 28, 2008
Just a random though, (and my initial research suggest there isn't anything like this) but are there any servers that can work via PoE (Power over Ethernet) as I figured it might be a handy way of keeping wiring down and also inline APC (not sure if turning off a port would kill the power)
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Apr 10, 2008
This is a follow-up to my original thread [url] regarding my client's experiences with HostWay.
I simply can't believe all of this, and I went through it.
The low points of the whole thing work out like this: In order to set up an SSL for my client's site, we needed a dedicated IP. If you do a traceroute on my client's URL, it resolves to someone else all together. Int he mean time, I tried to purchase an SSL through HostWay, and when they didn't respond in a week and a half, I e-mailed cancelling the order, and purchased a (thankfully) inexpensive SSL from GoDaddy. I got an e-mail back within hours from HW saying, literally, "We never processed your SSL order, so there's nothing to cancel. Let us know if there's anythig else we can do."
As I mentioned before, e-mail support seems to be handled off-shore, and it takes over a week for most answers. Phone support gets you, I found out, a service in Florida.
While the people I dealt with on the phone were always professional and polite, they literally could do almost nothing. I was told several times, "I have to e-mail someone in Chicago - no, I don't know who it is, all I have is an e-mail address."
Back to the SSL - seems HostWay already installed one on my client's site at some point - and it had nothing to do with my client. You could visit a secure version of the site, and it would tell you not to enter, as the cert didn't match the site.
My client and I both were on the phone with the Florida 800 number for hours at a time.
Average wait time to speak to someone was 30 minutes or so. I'm not carping about that part - but they were feeding us false information which was supposedly fed them from "Chicago." Specifically, I told them on the phone and via e-mail that the IP didn't resolve correctly, and that the old cert needed to be removed before a new one could go on (and only their SSL team can install certs, supposedly).
They told my client that the GoDaddy cert was causing them problems, and that it needed to be cancelled before they could install one of their GeoTrust certs. I nuked it - even though I knew better - and of course nothing was done. They lied to my client for several days, saying the new cert was installed (even though I knew it wasn't, and I told my client so, and showed them HW's tech was passing on false information).
This situation went on for almost two weeks. Finally, Monday night, my client got a supervisor based in British Columbia, Canada, who promised that he would walk "the tech admin" through fixing the problems that night. But that was only after my client threatened to pull his account.
Well, the IP is still screwed up, but they replaced the cert that night with one for which they charged my client an arm and a leg. The CC processing company is happy, so we let it ride, and they're now processing payments over the web.
If this is confusing, it's because I condensed many long days and nights into a few short paragraphs. Let's just say that HW didn't have their thinking caps on tight, because they committed to their preposterous stories to e-mails which we all received.
Later this year, at a conference to be held in Canada, a committee of nuclear power station operators will be discussing whether or not they should keep HW as the host of their site. Gee, I wonder what the consensus will be.
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Jan 13, 2009
I would like to write a review about Sharktech.net. Well first of all I am on there hot deal plan 3. I have been with them for a few days. The server took about 50 hours to be set up, and then another hour to deliver my server login information. However, today when I got back from school I was suspended. The message is as follows;
We have temporarily suspended your service due to AUP violation of unauthorized IP usage. Your server has been using 208.98.1.66 & 208.98.1.67 IPs that do not belong to you. Once you confirm this incident, we'll unsuspend your service and you'll have to immediately unassign these 2 IPs.
Additionally, your mainIP is 208.98.1.12 and according to activation e-mail, your extra IPs were 208.98.31.64/26 (208.98.31.66-126). However, due to some problem that occurred with your IP range, we're forced to replace these IPs.
This is your new IP allocation:
(IP Address removed)
Please make sure you will never use again any unauthorized IPs, other than 208.98.1.12 and 64.32.31.66-126. If you have any further questions feel free to ask.
Thank you.
I was so angry after reading this. There welcome email clearly stated that I could use those IP's, so why should I suffer because of a mistake made by sharktech? This effects me in many ways. First of all my cPanel licence is licenced to the IP which I was suspended for using. Second, now I will have to reinstall cPanel giving me a large amount of downtime. Third, I have already lost a client during the 50 hours wait for the server (I have to cancel my old one so I don't get billed for it again). And lastly, I have to do my school work already since I am waiting for my server to be reactivated, during in which time I could have been importing accounts.
Speed-wise the server is OK. I ran a few tests on the server and the quality is good. You can certainly trust this company, but be sure to verify everything with them. Sharktech, if you are reading this please do not think that this is a negative review, I am just really unhappy about this.
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Mar 15, 2009
I have taken a order from them for 5 Days,but no response from them except a auto comfirmation email,what is wrong with SharkTech?
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Dec 31, 2008
kindly post your reviews for Sharktech's VPS services and for their services in general.If negative please suggest another provider that can offer around 30 ips and allows irc access on a vps or be appropriate for a shell provider ( one with real customer support unlike...).
Budget : around $50.
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Apr 12, 2008
When I first started hosting with Spunky everything went smooth as silk (as you can see by this thread: [url] and it was almost like a dream host, unfortunately it didn’t take long before the bubble burst with my site being down due to some DNS issue on their side which resulted in my site being down around 4 times… Mike offered to make it up to me by giving me a free month.
After a couple of other minor issues things were finally starting to look good when suddenly my site was offline again, I contacted support and they told me that they had changed the name servers and had sent emails out regarding this around 3 weeks back.. I never got these emails (but I did get billing emails), none the less I changed my name servers to the new ones… and that’s when I got a shock, after my domain again resolved… its showed me copy of my site that was nearly a month or so old! All my content was gone! Apparently they had also sent other emails (which I didn’t get) saying that once they shift name servers all the old sites would be deleted! In the beginning when I started hosting with Mike I asked him if Spunky did daily backups and was old yes, so I never kept a backup… and so I lost my whole site… weeks of work including writing multipage articles, test scripts, modifications etc.. all gone, like they never existed… except for some found on google’s cache.
Worst of all, all the links that I had from other sites to specific articles are now dead and even if I rebuild the site those links are still going to be dead because I don’t know all of the old links.
Now, reading this post you might say: “ Ah! He’s just bitter” and you would be damn right, I am bitter, angry, frustrated and a whole lot of other things as this could have been prevented from their side if they used a simple system that I thought of in 2 minutes..
Just like the link that you have to click on when you join a newsletter or a forum they could have sent out these notifications with a link having the customers number attached to it to show that the client had gotten the email.. if the link was clicked… they client got the email, if not, a simple cron job to check and resend emails that were not received would do the trick, if that too didn’t work… then maybe contact from tech/customer service *BEFORE* deleting someone’s website/s?
Spunky says they are very sorry and regret what has happened, but sorry and regret does not get back the weeks of work that went into a site, does it?
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Mar 11, 2008
[WARNING: This may be a long review, reader discretion is advised.]
If some of you have followed my other reviews on HostingZoom(HZ) posted on here, you might be wondering why are the # of months are not correct... it's actually do to my poor math skills haha.. but here it is, calculated correctly(I hope).
I've been an HZ customer for 36 months now. That must say quite a lot about HZ in itself and the fact that I come back here periodically to tell others about my experience at HZ. A little backgrounder for starters.
I've been with HZ since April 2005. I came to this very forum to read up on reviews and get recommendations. I narrowed down my search to HZ and Site5. At the time, 2 very formiddible hosts in the industry. Both touting blazing fast response time to tickets, superior-high quality support, excellent servers managed by the best. After getting feedback and contacting both hosts I made my decision to go with HZ. Their sales staff was particularly helpful and friendly. Quite prominentely I remember getting blazing fast replies from Kiet Duong(CEO of HZ) with detailed explanations to the questions I had as a n00b in the hosting industry(I feel quite dumb looking back at the questions I've asked). It was this personal helpfulness that I experienced that gave me the extra push to go with HZ added with the fact that they had live chat technical support.
Fast forward a year and a half. I totally patted myself on the back telling myself what a great choice I've made. It was this time I've seen the "Site5 Fiasco" unfold here on WHT. To such amazement I didn't understand how such a highly touted host could run into so many problems and just be bombarded with a barge of negativity. It was also at this point where the overselling went mad with Site5. I was just glad I wasn't any part of it.
I was happy over here at HZ. Stable server with little to no problems. The support I received through tickets were always blazing fast and amazingly helpful and personal.
Such notable technicians as Alex and Vlad who are still with HZ today made my stay at HZ a perfect one. Any problems I had were always delt with in the most professional manner. The server was very stable and I had little to no reason to complain about anything since all my websites were working beautifully. The times where I've used live chat was pleasantely helpful. No trouble getting a hold of a technician and having a personal 1-on-1 support session to get a quick problem resolved.
On a few occassions as well, I had special urgent requests and they were fulfilled greatfully. One was to get a new VPS plan purchased at their sister company ModVPS and get it setup during the weekend, which they don't normally do. Kiet took it upon himself to get my VPS up and running over the weekend. Absolutely wonderful gesture.
A second request was to have my site moved back to the original server I was on, when I moved to their 'failover service' simply because my experience with the 'failover service' was quite bluntly put, horrible. Kiet again took it upon himself to personally make sure my sites made it over safely. He worked over the wee hours of the night and had a technician, Alex I believe, follow up with me the next morning. Again, a very wonderful gesture on Kiet's part. This is what made me really tout HZ so much simply because of this service I received that was above and beyond what I felt I should have gotten.
Fast forward yet again in time. Now I start to experience minor hiccups here and there. 500 internal server error reports from my users. No biggie in my mind but then also at this time I seemed to have observed a pattern happening on the forums. The problems of other customers have began to become very vocal. Day after day, all I observe in the forum is posts about problems problems problems and support not being helpful. For me personally, support quality and response time definately took a hit.
Not a big one, it was still good by my standards, just not as good as it was before. I don't take much out of this, simply take it as growing pains.
Fast forward a little more to now. Nothing has changed. Customers are more and more vocal about problems. Some network outages occur with more frequency and in my honest opinion, were handled horribly. Horrible customer communication and notification about the status of the major event.
[url]
Customers are more and more vocal about the horrible support service as well. Canned liked responses, unhelpful support, very slow responses and the increasing difficulty to get on live chat.
This is the point that began to worry me. My server was still more or less fine so I haven't had an excuse to use tech support so I could not put these claims to truth.
Customers also begin to now point out the increasing problem of load ont he servers.
This past month. I too have begun to feel the effects of this. Load has been an issue daily. My sites are inaccessible during the morning hours as the load hovers around 15+. Either that or my sites are just so incredibly slow that it doesn't even matter that they eventually load because more than likely the visitor would have left. ALL my sites have been taken a hit due to this inaccessiblilty. I loose some traffic becuase this vital part of the day, none of my sites are close to being function due to the speed.
I have contacted support and have gotten nothing that has been remotely useful. Also mentioning that the respones time has turned to hours for my tickets(6-9 hours if memory serves me correct, instead of 5-35 minutes like before). I've also had little luck connecting to a tech on live chat on the first attempt. The responses I've gotten from support seem more like excuses than anything. Alex did take it upon himself to reopen my ticket to check up on me(which I really appreciate) but it still doesn't change the fact that the problems have still been occuring. It has come to a point where I no longer think it's beneficial to stay any longer with HZ. So I may call it quits with them after 36 months unfortunately.
Nonetheless, I am greatful for the times where HZ has been helpful and had taken it upon itself to provide me with service above and beyond what I expect. But like the saying, all good things come to an end.
Hope you found this review intriguing and sorry for the lengthyness of it. I hope it's a great read!
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Sep 6, 2007
I have been doing my homework on windows ASP.NET shared hosting providers and have narrowed down my choice to discountASP & CrystalTech. I am now struggling with making the final decision and would appreciate any thoughts/input/comments/experience that you might have.
My requirements are:
- ASP.NET 2.0
- SQL Server 2005
- SSL Certificate
- Daily backups
- Ability to backup SQL database in real-time
- 20GB Bandwidth
- 100MB Disk Space
- 300MB SQL Disk Space
Site Description: Publish educational material. Users can navigate the site and see articles for free or login and see premium content with subscription. Currently getting 7500 views a day, 1500 visits and 25,000 hits.
Specific items of note:
- discountASP runs apps in isolated application pool, CrystalTech does not
- CrystalTech has phone support, discountASP does not
- CrystalTech is $16.95/month, discountASP is $30/month
- neither provide guaranteed uptime (compared to aspwebhosting.com which does for example - any others that guarantee uptime??)
Will a shared plan with one of these providers be adequate for my needs? If not, any other recommendations?
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Jan 10, 2009
I was thinking of switching my server to sharktech. I am going on there Hot deal plan 3. Is there anything negative I should know about this company?
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Oct 27, 2009
I have server from many providers, hetzner, sharktech & burst.
But the worse i found is of burst.net.
I have been with them since 2+ month now, but the quality of service am getting since i order has been not nice.
from the beginging server used to get crash after every 5-6 days then i need ask what happened, and they were never able to provide the reason.
i ignored it as reboot were within 15-30 minutes which is acceptable.
But since last 15 days. server has been crashing every 12-15 hours.
one of the technician said that its hard drive, (oh comeon hard drive has nothing to do with it. i will let you know later why.)
then i asked him to change the hard drive.
First they offered me data recovery package which costs some $$$.
I said ok just put os in new hard drive and attach my old hard drive so that i can take backup.
I asked them why. then they changed the whole machine with everything brand new. and attached my old hard drive
I took backup and after 2 hours its dead again(crashed ).
They never replied me within hour or so after that.
They blamed that old hard drive is causing crash.
alright i asked them to remove old hard drive and what happened? Still crashed and dead for 3 + days now.
you can have a look at whole conversation.
[url]
Just make sure whenever you do business with anyone , they should be responsive and they should know what they doing.
My contract will expire on 9th of nov, but i guess my money is already wasted.
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Nov 18, 2008
Sharktech's plans are relevant to my current needs. I read a lot of "Sharktech has a reputation of being down more than up"; can anyone confirm or deny that from personal experiences?
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Jul 1, 2008
i'v sent to sharktech.net - rackvibe.com / an emails since a week about an illegal hosting on thier ircd services, but can i know why the identity theft irc servers is still running?
i have sent to both abuse emails to:
abuse@rackvibe.com
abuse@sharktech.net,
from a differnt email addresses with a hope to see a responce, but they never did.
i wounder how the both companies feel when people credit cards and thier bank accounts are being sold and traded under thier service.
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Jul 1, 2008
i'v sent to sharktech.net - rackvibe.com / an emails since a week about an illegal hosting on thier ircd services, but can i know why the identity theft irc servers is still running?
i have sent to both abuse emails to:
abuse@rackvibe.com
abuse@sharktech.net,
from a differnt email addresses with a hope to see a responce, but they never did.
i wounder how the both companies feel when people credit cards and thier bank accounts are being sold and traded under thier service.
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Apr 26, 2009
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
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