[Review] Geekstorage - Not So Happy
Oct 5, 2008
I have to tell you about my not so happy experience with Geekstorage.
Let me make it short:
Slow loads, there are hours where it's barely loading, from anywhere in the world, I've sent in 1-2 support tickets, but the only answer I got was that it should be okay again (oversold?), no concrete answers at all.
Right now, I'm having a DB Error on my forum, been so for the past hour or so, still waiting for a reply to my ticket, marked as High Priority.
Support: Slow, just plain out slow, I was assured to get my tickets answered within a hour when I spoke to their sales dude, sadly, they havent been able to hold their end of the bargain within that one.
Overall: They are good if you want to have slow loading websites, fly by the day support answers, and in my shoes, a DB Error on my forum.
I am looking for a new host, anyone with any good recommendations ? Pref EU location, but will also be able to live with a Texas based location.
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Jun 13, 2008
I haven't seen any reviews on these guys so I thought I'd contribute. I started an account with them last 5 or 6 weeks ago and had a great experience.
setup:
was very very fast. It literally took 2 minutes. I paid with paypal and the server was made by the time I got the setup email to my gmail account. I got a town plan mostly for my new blog.
control:
this is very important for me. I like to be able to reinstall the OS without opening a support ticket. vpsville does this very well, you can choose any Linux os you want and its setup fast!
I was also able to set the rDNS without opening a ticket. That was a nice change.
speed:
the server is fast, so fast it seems like a dedicated box sitting beside me. my ping time is only 10ms from my house (Toronto, Rogers network) so that might be part of it.
Low ping time
was very important for me as I will use it as a game server. compiling code on the server is really fast and so is yum or aptitude. apache loads pages quick. No complaints at all.
support:
really good. No complaints. I asked about lots of stuff and I always get a quick reply. I was having some problems with iptables and they gave me a firewall script that does exactly what i wanted.
My site is [url]
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Dec 28, 2008
when i odered the server i got the server in 4hrs-from this point iam very happy
support-is very good there reply are less than 5min,i must say special thanks to Alex Roman,Nicole Smith,Chris Manfre and Omar Ali they helped me in short out all my issues
uptime and network-there network is very good,i dont have faced any downtime in my 30days time
billing-still now no issue in billing part
Overall iam a happy client of gigenet
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Mar 31, 2008
I have had a dedicated server with Axishost for just shy of 2 years.
Before moving to Axishost, I had done the shared hosting account thing with a few companies and was never impressed with the performance or uptime. After realizing that most companies grossly oversell their shared servers, I decided that investing in a dedicated server was the best route for my company.
I recall researching and sending some 'test' helpdesk tickets to a few popular companies. None of the companies I emailed were very helpful. They just wanted to close the sale and sell me more server than I needed.
Tina @ axishost took the time to find out what my needs were and offered me a good deal on a dedicated box.
Overall, I just wanted a dependable server that I could put a couple dozen fairly low volume accounts on...have a company fully manage the box, and run a server that is Very reliable and fast.
Axishost delivered.
For about $170/month they supply me with a fast single core linux server running Cpanel.
They fully manage the box and provide all the support I need in a timely manner. Rsync backups are included.
My server is in Gnax/Atlanta and has done a fine job for 2 years.
Support ticket responses are always fast. If I put in an emergency ticket it is taken care of within minutes.
I am a happy customer, and I recommend Axishost to anyone looking for a fully managed cPanel server.
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Oct 28, 2009
I was looking for a Virtuozzo VPS for some testing purposes some time back.
Thought to give Geekstorage unmanaged VPS a try.
After ordering I opened a ticket to get an update on the status. After more than 3.5 hours I got a response and they sent the details needed to verify the order.
After around 4 hours I was told it would be ready that day. I was very happy as everything went smoothly till then.
Ticket response time is some 2hours-8hours on average from my experience, that is the good part there.
After I saw the VPS login details I went to the cPanel but ...
1. The cPanel was outdated (2-3 versions back do not remember exactly).
2. I tried from more than one connection and from more than one computer to make sure it was not any error on my part, but the cPanel would either time out or take a dead-long time to open.
cPanel either not opening or taking a long time to open can not be accepted on a VPS even if it can be accepted on shared hosting/reseller hosting.
I reported it to them in ticket, their answer was "It is possible to see slowdowns on cPanel access during peak hours" (on a VPS)
So i told them to cancel it and provide a refund. A week went away after that I did not say them anything, but the ticket got closed after a week without any reply or refund.
I then updated the ticket again. And they refunded me excluding $18.
I almost forgot about that in 1 week as I remain busy with other stuff and the price was not that amount, but I got an email after a week saying the ticket was closed. I checked to see no one replied or refunded when I 'poked' them again.
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Mar 28, 2009
I joined GeekStorage a few months ago. (January Approx) and was extremely excited as I had been reviewing hosts for around six months while developing my site, and GeekStorage was always in the fore front of my mind.
Signing up was great, and in the first month I didnt use the space as more development was needed. Whenever I did have an issue or question it was always answered promptly and proffessionally.
However, Beginning in March I began using my webspace alot, not resource wise but frequenting it and trying to start my community. This is when the problems arose.
My site would load extremely slowly. I was the only user on it, and only had vBulletin installed. I thought maybe its vBulletin so I uninstalled it, removed everything I had uploaded and then accessed the site. Even the file folder page loaded slowly at that point.
Upon sending in a ticket I was informed that nothign was wrong and maybe it was on my end....Not what I want to hear when I can load other major sites quite quickly and im on a more than capable cable modem.
Then things became progressively worse, I would say in the last week I have gotten numerous server timeouts, just today my co-owner and I waited for two minutes before the background to the page even came up.
And my last ticket was not even responded to. Its been over a week for that.
So my review of GeekStorage is stay away. I have seen numerous people have slow loading problems and sometimes people reply with oh its probobly growing pains. Well when I go to a new restaurant and I get a cold meal because they just opened and are floaded with guests and not enough waiters, I dont go back.
I feel that they have done nothing to look into the problem. Even a post on their "geekmunity" by another user on the "Zeus" server has gone unanswered as to why the serverload is high.
I will now be looking into a dedicated server so if something goes wrong It is my fault and not because a company is overselling and being reactive instead of proactive.
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Jan 1, 2009
This is a quick review of the VPS Provider [url] I will highlight four things: Support, Speed/Network, Sales/Setup, and Overall.
I have been hosted at [url]for 1 month now about, with my domain [url], we have 3 Dedicated for VPS hosting and a Hybrid VPS for sales, but I preferred a offsite provider for our main domain [url] So we went with GeekStorage!
Support
Support has been excellent. Usually I have to request rDNS PTR but guess what, I didn't! It came all configured and everything. I've had two support tickets, one of which I've quickly resolved myself and the other one was fixed within a few hours.
Overall the support is excellent and nothing is wrong, a few extra techs could do (this is a personal pet peeve of mine but it isn't a problem with most, actually it's not much of a problem with me as I only had 2 support requests.)
Network and Speed
What can I say? They have their nodes at WebNX, a great provider! I get excellent pings, speeds, and my mail server etc. is nice and fast. I have 512MB guaranteed RAM but there are only 2 main sites on the VPS, using about 200-300MB of RAM (with cPanel/WHM).
Uptime has been superior, I've gotten 100% Network and VPS Uptime! Not even a second I've seen the network go down, for any reason. Only time when it was down was when I accidently blocked myself via IPtables, had to use a proxy to get in SSH/WHM and unblock myself , but that's another story there..
Sales
Setup time was average. Took about 36-40 hours for my VPS to setup, a bit long, but they made sure it was running great, gave me status updates, and Jay did everything he could to make my VPS run faster and smoothly through the queue. I used the 'WHT50MORE' special and got a generous 50% off my 2 month prepayment .
Sales is also great. They have an excellent portal and everything. I'd say there are no problems with their billing. I haven't had a chance to open a sales ticket but I'm sure that there would be no problem.
The free control panel that comes with each GeekStorage VPS is perfect, I find that a great need aswell.
Overall
GeekStorage is a excellent, top-notch company. I'd give it 5+ stars, and reccomend it to ANYONE else who is looking for a stable & fast VPS provider. Don't hesitate: Go Geek!
Verification for the MODs: Domain is [url] hosted via GeekStorage (they use dedicated servers/colo at WebNX)
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Mar 26, 2009
Here is my review for GeekStorage after about 3 weeks with them. I'm also looking on suggestions for a new host, more explained below.
Signing up was a snap and I payed with Paypal. At first everything seemed smooth but I slowly started to notice that my site was loading slowly, even slower than my old host (dot5hosting-yuck) To top it off, the pages that where loading slow where just normal static html pages. Php pages like wordpress and my forum where even slower. At times, the speeds did get a little faster but then at other times they would slow down.
Their support team is alright, some tickets would get answered in less than an hour while others would take more than 3-5 hours. They did help me reinstall some databases and I give them props for that.
Many people did complain in the forums of the same "speed" problem I had but the team offered no solutions except that they "where looking in to it". They claimed that one of their servers had many users abusing the resources. They moved me to another server which was a bit more stable, but again the slow speeds would creep at times.
Overall, GeekStorage was not what I expected it to be. Good thing I still have the 60 day guarantee.
Now here is my question to you all: I'm looking on switching hosts. I want a host that is not only stable (speed-wise) and that is fast. I run static html, and php (wordpress and IP Board) I was looking into Surpass hosting, what do you think about it, is it fast and stable?
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Jan 14, 2009
For over a year my websites were on a VPS with JaguarPC. They were nothing but great and I was happy to be a customer with them, however my websites did not warrant the resources that a VPS provides and there was no point in paying for something that just wasn't getting used, so I decided to cancel my account and find a shared host for a low cost.
I found GeekStorage through WHT and liked what I saw. Jay answered all my pre-sale questions professionally though it wasn't as quick as I'd like (it took an extra couple days which he apologized greatly for) However the reviews were positive on here and on google, their pricing was good and I even got to use a WHT coupon code to save additional money. With a 60 day moneyback gurantee there wasn't much risk so I took the plunge. Setup was done within 30 minutes and I was off and running.
I now have 3 sites being hosted on my account and have not ran into many problems. The only hiccup I receive is that the sites do slow down, at first I thought this was Geekstorage but it is my ISP instead as no one else has experienced it. But as to them actually going down completly that has not happened yet, they've been up and running everytime I check and no one from my guild (one of the sites I run) has experienced problems and a couple people have said it's faster.
I haven't had to contact support too much which is a good thing. But when I did they have answered my questions and so far have solved the few problems I did have. They are usually quick the respond but the longest I had to wait for a response was about an hour. Shortest time I think was about 15 minutes. When they do respond they are professional and easy to get along with. They seem to have a way of explaining things so that anyone can understand without dumbing it down if that makes sense.
After 1 month I am overall happy with Geekstorage, my sites have been running smoothly besides my hiccup that only I experience. The server itself seems to not be overloaded which is good. For anyone curious I reside on the zeus server. But if this level of service continues I am happy I chose Geekstorage and hope for many more months of good service
And ofcourse the websites.
www.clarifiedjudgement.com [url]
This is my guild's website. Vbulletin is our forum software and it has its fair share of addons mainly resulting in WoW. Before last week it was also running EQDKP with it until we as a guild decided not to use DKP anymore.
www.dreamingdolphins.com [url]
This is my hobby video 'studio' where I post my projects and such. It is ran on Joomla 1.5 with its on set of extensions
www.dolphinnights.com [url]
Finally this site is my personal blog that goes in hand with dreamingdolphins.com It is ran on wordpress
Clarified Judgement and Dreaming Dolphins receives the most traffic and Dolphin nights was just opened this month so don't expect much if any traffic to come to it for a bit.
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Apr 2, 2009
My review for GeekStorage.com
I have been with GeekStorage for about a month and to say the least I have not been a happy person. Before I even was with GeekStorage I hosted with Dot5hosting which wasn’t a good story either. Overall GeekStorage was not what I expected. Their support team at first was excellent and speedy, but then as time passed tickets would get answered in 8-10 hours.
My intent to switch to GeekStorage was primarily because I thought they had fast servers. I had read some good reviews about them and I was convinced. Their prices where good, they had some good specials and they had a 60 day money-back guarantee. Of course, before I host with any company I always contact them and ask them a few questions, just to get to know them little. Their owner, Jay, replied promptly and from that point I was ready to order.
At first, I was impressed. Their servers where much faster than the ones they had over at Dot5Hosting. I was like a little kid in a candy store believing I had just found the perfect host at a good price. I was wrong. After a few days I started to notice that my site would freeze up for 10-20 seconds while loading. I contacted their support team and they said this was caused because some users where “abusing the resources” and that “they were looking into the issue”. I thought this would only be temporary so I waited a few more days to see if the problem would go away. To my surprise it did not. So again, I contacted the support team and told them. They said that they where removing the users that caused the problem and that the problem would be fixed soon. Again, I waited and the problem was still there.
My temper started to rise a little and I contacted the support team again, this time asking that they move to another server. They replied saying they didn’t have any other server’s available and that they were setting up a new one in the weeks to come. Of course “weeks” could mean two weeks or eight weeks. I dint want to wait, so after some negotiation I was finally moved to another server.
For a while it seemed that problems had gone away on this server, but again I was wrong.
My website would sometime freeze up and wordpress loaded slower than ever. So again I submitted another ticket, and they replied saying that the “slowness” was caused by users abusing the resources. At this point I was not putting up with GeekStorage anymore. After a bit of investigation I saw that GeekStorage was packing all of their shared servers. So even if they moved me to another server it would still be slow.
I then began my new quest to find a new host. You might have seen some of my threads around this forum looking for hosts that “don’t oversell” I finally stumbled into StableHost and they seemed to have what I was looking for. I contacted their support team and Tyler responded promptly answering all my questions clearly. He even offered me a free trial month to test the waters with them.
So I created my account with HostStable and then asked them to transfer my site over. They responded in about 2 minutes and my site was up and running 15 minutes after I created the ticket. I couldn’t be happier now with StableHost. Not only are their servers blazing fast but their support team is exceptional. I will post a 1 month review about StableHost once I reach that mark.
GeekStorage has now issued me a full refund.
This is my website www.cielosim.com
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Sep 24, 2008
Before signing up I searched all over the internet as I always did. I was looking for a “managed” VPS. I headed to WHT as my main source of information then google, few days later I narrowed my options to 3: Liquidweb, Wiredtree and Geekstorage, I was so confused that I decided to flip a coin :p but something changed my mind, it was the Geekstorage (whtspecial)
---
VPS Special - 50% OFF (one-time), FREE 128 MB RAM Upgrade & 50% MORE space & bandwidth! ***Coupon code: WHT50MORE
---
It became an easy choice now since I'll be paying around $18 for a 512mb RAM VPS! and of course I paid annually ;-)
My order was confirmed 2 hours and a half after paying, VPS was up and running 5hours after confirmation, this make it 7 hours and 30 minutes between paying and SSHing your VPS :-)
The VPS came with all requested options and is fast, very fast. Support is fast too, the average response time is around 1 hour. I asked almost every kind of question from email not sending problem to installing firewall and securing the vps to installing apache modules. I got positive answers to all of these. I can say I'm satisfied.
Something else I like about Geekstorage is the client area. Its very neat and gives you every single information you might need. Every email sent to/from geekstorage is saved there so you will never need to search your email archive for an old ticket. Updating the hosting package and adding options to it can be easily done from there too. However something is missing, its not possible to disable auto renewal manually, to do so you have to email sale team.
This is all I can think about for now. If you need any information about Geekstorage from a customer view don't hesitate to post here.
Geekstorage Website
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Mar 1, 2009
I don't think I've given my thanks to KH yet so here goes..
I've been with KH for over 2 years now and worked my way up from a regular VPS to a Hybrid VPS. Their costs are low for their high quality of service, product, and care.
They have always answered my tickets in a timely manner and been lenient in my times of financial crisis when I fell behind payments a few times. They even allowed me to keep my 10% lifetime discount when I upgraded to a Hybrid VPS just because I've been a member for so long. They also have scalability opportunities for members that need dedicated servers (which I will be moving to in a few months).
There really is no need to fatten this post up. Just take away from this that KH is the absolutely best hosting provider out there.
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Nov 5, 2009
We have about 4 colocated server and more than 10 rented dedicated server in giga-international.com in about 2 years.
We really like doing business dealings with giga-international too.
Good business and more and more in the further with giga-international is our heartily idea.
Its very recommend datacenter in europe.
We are very happy to use giga-international.com services.
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Oct 14, 2009
i want to post my experience with giga-international.
A month ago i was looking for a dedicated server to start a gaming community, at first i was looking for something cheap and simple, just for start and check how it was going until i get a better server.
Well, my first server with they was a Pentium 4, i've sent the payment on a saturday so i didn't expect an answer until the monday, and since they say at the website that usually takes 1-3 days to setup the server, i dont care too much about the time.
My surprise was, the monday at 7:52 GMT +1 i receive an email confirming the receipt of the payment, all ok, so i was like, ok, i must wait 3 days.
But no, 2 hours later another mail was at my gmail account with my login data, they had the server up and running in 2 hours when they say in the website that may take 1-3 days to complete the setup, that was a VERY nice start.
Since my gameservers was a huge succes, i have bough the server package with the Core 2 Quad Q6600 and 8GB of ram, same as above, they receive the payment and 2 hours later i was configuring my server.
Actually i host 4 Team Fortress 2 gameservers with 32 slots each, this morning with all the servers full the netgrap was reporting a 1-1.5mb/s continue data transfer rate and the servers running so fine.
The support team was very helpful, when i was thinking to get the quad server they have helped me about the SO choice mainly due the ram.
Also their Windows License offer is awesome, you dont pay the first 3 months of the Windows license, only a little setup fee (14€ for W2008 Web)
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Jun 6, 2009
Are you guys happy with LimeStone?
I like the offers they have ... lots of ram, solid CPU, nice HDD.
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Apr 1, 2008
I just wanted to let you know that based on your recommendations I ended up with HostGator.com. The good thing I like about them is simplicity. I purchased an account and it was active VERY FAST. Compared to my previous experiences, this amazing. I was able to upload and start working with my space. They have a great interface with a cPanel link. They have a guide teaching newbies how to start they even offered tutorials on how to add my DNS using namecheap.com! which is my domain-name registrar.
The speed is excellent and I was using a webbased file uploader. I will check using FTP it should get faster. I have so many things to do to test their other features. I would definitely upgrade to their dedicated plan if I get a better bandwidth for their plan.
Conclusion: Great experience. Fast, professional and convenient. I recommend it.
I will keep this page updated if I get anything extra to add. Cons or Pros.
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Mar 23, 2008
Is there any happy The Planet dedicated server customers? I read sooo many bad reviews on here, yet they continue to be the largest dedicated hosting provider and are growing leaps and bounds.
So I thought I'd see if there were any lurkers here that are actually pleased as a customer of The Planet.
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Apr 8, 2008
I see lots of bad reviews of Giga-International.
Is there anyone out there who are happy with their service, and can recommend them?
Or is it all just bad?
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May 18, 2009
Toward the end of August 2008, I published this review as that week I became a customer under the DedicatedNow service line. In it, you'll read that I was more than pleased with the service quality I was receiving across-the-board. I prefer the personal control of a dedicated server over shared hosting, any day.
It's been approximately ten months since that review. My opinion of this company has not changed a single iota since I started service. I have since obtained additional services, including Applicure DotDefender, and am researching off-site backup solutions with Josh in the sales team this week.
Performance has been unsurpassed. My single core P4 went about its business for almost 300 days, and the only reason I had to reboot, was due to my own fault, mis-typing 'ip route del /' and hitting enter before specifying the proper address & range to unrestrict. So yeah, the only reason I had a service interruption is because I hosed it my darn self....accidentally.
The times I do work with their techs, I'm met with the same personable, professional individuals I've been working with since the beginning. I figured out the issue I was having with cpmove.
Boil it all down: I'm still thrilled with these guys. I cannot recall a single disruption that wasn't caused by my own ISP, and I love the early email notifications during planned maintenance. Looks like the prices are a bit lower nowadays, too.
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Apr 29, 2008
I am not an employee nor affiliate of Sagonet but I wanted to recommend a really good service I've had to date from them. I've been with them for about two years now, and as a large number of my customers are US based, we require a US hosting presence. Being in the UK, it's incredibly helpful to be able to speak to a real technician 24/7 if required. The service uptime has been constant and their prices are very good. I would definitely have no problem recommending them and I don't usually say that.
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Dec 29, 2008
After a tech support advisor helped me with my problem on heart internet, I replied to them "Thank you and Happy Christmas".
BUT!
I got NO reply. Surelly a little reply saying Happy Christmas back would not have hurt.
I mean after im paying them loads of money per month I would appretiate a bit of politness.
Options:
Maybe they're very busy? Well they should have an automated Happy Christmas reply system.
Maybe the technition doesn't celebrate Christmas? Well maybe a Happy Holiday reply would of done ok.
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Feb 11, 2009
I signed up for geekstorage.com in January. I use the account mainly for sandboxing new development, but I also maintain my website on my account. My website is not a real issue right now because my portfolio is not up right now, and I am not super worried about it.
Anyways, working on a clients website on my account, and for the last few days, I have experienced ftp outages, slow connections, and sometimes httpd outages. I informed them of this a couple of nights ago, and they said they were aware of the problem. Same thing was happening the next day, so I updated the ticket. They said they were working on the issue and it would be fixed in 24 hours.
The response time was good, but I also still feel in the dark. Its been a real issue trying to do updates to the clients site, when I am unable to connect to the ftp for sometimes 5 minutes or more.
I am considering switching hosts, but I went with geekstorage because I heard good things about them, and I also paid for 3 months in advance.
I understand there will be problems sometimes, but I just still kinda feel a bit disappointed.
Any comments from current or past geekstorage customers, would be helpful. I am really trying to decide if I should wait it out longer, or just bail now, and get my refund.
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Apr 8, 2009
Just wanted to share some positive feedback about Geekstorage..
I'm not qualified to provide a proper "review" or anything, just another schmo customer; but a happy one.
When shopping for my VPS provider I needed access to good server resources and good quality bandwidth at a fair price.. They keyword is Fair not cheap. I believe that you get what you pay for and if you're shopping for the cheapest product you're going to get the cheapest service..
Since being with Geekstorage I've been very happy with my products performance (VPS35, VPS50, and back to VPS35), and with the communication I get from both billing and technical support. Tickets are usually answered within 4 hours of my submitting them.
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Jul 31, 2008
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
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Feb 5, 2009
I am hosted with Media Temple, but looking to get out from under their slow grid system. I am on their (dv) service but was looking around on Geek Storage's reseller web hosting.
Few Questions:
How is their support response time?
Knowledgeable Support Staff?
Kind friendly service?
Fast Setup?
Things I like that I don't like about MT
GS, utilizes cPanel which I love, plesk I hate, and mt for some reason uses plesk.
So what are your thoughts on GS?
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Jan 6, 2009
After my bad experiences with the other provider, I decided to go with GeekStorage.com for my hosting needs. I found plenty of positive reviews for them but so far, it doesn't look good :-/
The support was fast enough, but not really helpfull.
My basic problems, so far, are:
1. The VPS is _really_ slow. Simple operations like listing (ls) the contents of directories with 4-5 files takes around 1~1.5seconds. Editing /etc/vim/vimrc with vim takes around 3 seconds (to open, I mean).
2. While trying to install phpmyadmin from the default ubuntu repository took me almost 10 minutes, from downloading to installing the packages. Something my old Dual P3 (yes, pentium 3) did in less than 2 minutes. Accessing the phpmyadmin page (with a web browser) took around 3 seconds, and no, I don't mean loading the database scheme and stuff, just the login screen. It just stood there for 3 seconds, then instant load. No, it wasn't a DNS problem. My browser was just hanging at "Waiting..."
3. Bandwidth is _really_ low. Tried downloading different files located all around the world and I never seen more than 300k/s, max. Sometimes it drops to a painfull 150k/s and just stays there.
4. Timeouts. First night they got my VPS up I had small downtime periods. I was trying to edit the DNS files and I had like 20 disconnects in 1 hour. The connection was working for 2 minutes, then *poof* dropped for another 2 minutes.
5. The virtualization. I can't install simple software as pureftpd. All I get is "Jan 4 20:38:21 vps pure-ftpd: (?@?) [ERROR] Unable to switch capabilities : Operation not permitted". Tried different workarounds (trying to avoid recompilation with --without-capabilities) but nothing worked.
As answers, all I got so far is:
- for the connection problem:
"Could you please provide the results of a traceroute when this problem is occurring? We will forward it to the DC and see if they can determine any network issues. Thank you, and apologies for the trouble."
Got the answer 1 hour after I asked them if there's something wrong, but it was too late... the problems were gone, for the moment.
- the slow response from the vps:
"2-3 seconds is understandable during peak hours, however we have not seen this issue come up on node3 since the server was rebooted recently. If the issues arise again
please let us know, we will check on the cause."
I *almost* understand about the peak hours, but it's not normal. I remember this was an issue with *shared* hosting. This was one of the reasons I got a VPS in the first place.
Basically they're telling me that during peak hours my customers will have to wait 3 seconds for my websites to load. You know what the average user does after waiting that many seconds for a page to load? Closes the browser or types another address.
I have the VPS512 plan (the $55 one + $3 safetyweb protection) + extra 50% bandwidth and disk space. My VPS is located on NODE3.
Anyone else experiencing the same issues (maybe on another node?) I'm still hoping for this issues to go away, maybe it's something temporary, but if this happens for the whole week, I'll definatelly ask for money back (they have a 60day return policy).
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May 22, 2009
I originally signed up with Geekstorage in November with one of their specials. They got me hooked with the "Geek" theme they had, thinking these guys know what they are doing and that was first mistake.
I signed up for the VPS 512 for $55/month, which was decent but not an amazing deal.
This was the special:
The VPS 512 includes...
* 40 GB NAS & RAID Protected Storage (50% more... 60 GB Storage!)
* 400 GB Premium Bandwidth (50% more... 600 GB Premium Bandwidth!)
* 512 MB Guaranteed RAM (FREE Upgrade... 640 MB Guaranteed RAM)
* 1,536 MB Burstable RAM
* Only $55.00/month (Get 50% OFF your first invoice! Use coupon: WHT50MORE)
Since the beginning, my VPS was slow, but they kept telling me that their on and getting it fixed. The server was fast one day and really slow the next and it still is til today. And when I say really slow, I mean really slow; cpanel would take over a min to load, and sometimes I would finish typing up a support ticket before it finished loading. Now as far as support, at first they were very responsive (at least when you're within their 60 days money back guarantee), within 20-30 mins tops. Then after they 60 days, it went to 60 mins, then 2 hours, you get the idea.
I'm a very patient person, and they gave them several months to fix the server issue but that still was not the reason I canceled. I purchased a domain from Godaddy and when I changed the nameserver to our vps, the site was propagated for a couple of hours and then unpropagated, then in the morning was propagated, and then unpropagated. This was the first time that I have had this happen. So I put in support to check to see what was going on, and the support gave me a canned answer, it take 24-72 hours to propagated, but that was not what I was asking, in fact I even mentioned in the ticket from the beginning I know that it takes 24-72 hours. I then asked them again as to what was going on and again he responded with the same answer. So being a little fed up with this, I decided to changed the nameserver to my friends server to see what happens and long and behold within 3 hours everything was up.
Now, I not blaming them for what was going on with the nameserver issue, but it's when I responded back to them that it's working on my friends server and not on mine, they straight out said that I should of provided the domain name and tried to pin it on me.
Again, I don't disagree with that but how was i supposed to know support wanted the domain name, when they didn't even ask for it, which they had a couple of times to do so. And after mentioning that to them, all they could say is if they could cancel my account, that's a great why of saying thank you for your business.
Bottom line, being a paid customer and tech trying to put blame on customers, isnt my definition of customer service. Not professional and bad for business
Pros: Ok price package, but not great
Cons: Bad support, live chat that's never online, a phone number to call that always goes to voicemail, really slow server
After several hours of reading reviews and comparing hosting companies, I narrowed it down to Knownhost and Servint. I ended up going with Servint and I'm extremely happy with the support, price and speed of hosting.
I went with the essential VPS:
30 GB Disk Space
1 TB Monthly Transfer
768 MB Guaranteed (1.5 GB Burst RAM)
CentOS 5 Operating System
4 IP Addresses
Unlimited Domains and User Accounts
FREE Virtuozzo Power Panel
FREE nightly backups
FREE cPanel or Plesk 9 Available [details]
No set-up fee
$49 monthly
I can say my site loaded 10-20 times faster than it did with Geekstorage and their support is amazing, you can email, call or support ticket. They respond to support tickets normal within 10 mins and most of the time less than 5.
Compared to Geekstorage, I get better support, really fast servers, and more bandwidth. Also, I after I switched to Servint, I put in a request to have my hosting canceled, but didnt get any kind of confirmation saying they received it or anything. I put in a support ticket to billing asking if they received it but no response. Then I put in a regular support ticket asking the same thing, no response. Now, it's almost two days since I put the tickets in, I decided to put a post in their forum, and soon as I register and was waiting for admin approval from admin to be able to post, I get an email from Jay saying that they are in the process.
Btw, with Servint same thing happened with another domain, but the difference between Geekstorage and Servint was ... Servint's first response was "what's the sites address?" instead of a canned answer.
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Dec 2, 2008
I'm thinking of getting a small shared account with GeekStorage, just wanted to see if any others were happy with them? A quick search revels a few negative threads about load/downtime but most seem quickly resolved.
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Nov 11, 2008
I am in the market for a VPS. I am looking to be with a stable company, and although I desire the best possible value, I also need a solid, stable product, and this will be used for a business project. It seems to me GeekStorage is newer on the scene, but I have not been afraid to use a brand new company before. Wiredtree obviously has a very good reputation on WHT and other places across the web, but there isn't much on GeekStorage, and what there is is mixed. However GeekStorage has some very active forums on their site, and the people seem to be knowledgeable. Their offers seem to be very similar, although GeekStorage gives a little more RAM at a little lower price (with their current special). Also they do offer DirectAdmin, although I think I am going to go back to cPanel anyways.
Any GeekStorage customers out there willing to pipe in, Wiredtree customers welcome as well.
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Sep 7, 2008
In the beginning everything was fine, must say Norman at geekstorage is a great guy, but the other guy Jay Higdon is a total piece of work. One of the worst people i have ever tried working with.
I got hosting with them about a week ago, norman helped me setup the site to work, but not fully, main feature of the site failed due to server setup errors. In the beginning when i got the host there was tons of whm erros and errors on server that norman needed to fix.
Anyway my complaint is this, today I sent a ticket and explained that i will need to migrate my site to a different host but after when its done i will email them again and tell them its done so they can cancel my account. About 5 min later i try to log into my site, and none of my sites are working. I tried emailing Jay, which was the person working at the time and asking him what did he do, and that i said i need to migrate the site to another server.
I never got a reply, got my refund (-$18), but all my work is gone and i cannot get in touch with Jay. When i open a ticket, i get a message from him that ticket was deleted.
I know there is lots of happy people with this service but this is a warning, if you try cancel with them they will treat you like a piece of garbage. Now, im out of a server, all my work is gone, geekstorage is ignoring all my messages to even get my backups, cause i know they have them (i had the addon safetyweb where they make 2 backups a day)
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Aug 19, 2008
It seems as if there are no reviews of GeekStorage on here. Has anyone had any experience with GeekStorage VPS's?
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I'm looking for a new VPS and they have caught my eye, but with no reviews I'm a little hesitant to switch over to them...
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