I have been with GeekStorage for about a month and to say the least I have not been a happy person. Before I even was with GeekStorage I hosted with Dot5hosting which wasn’t a good story either. Overall GeekStorage was not what I expected. Their support team at first was excellent and speedy, but then as time passed tickets would get answered in 8-10 hours.
My intent to switch to GeekStorage was primarily because I thought they had fast servers. I had read some good reviews about them and I was convinced. Their prices where good, they had some good specials and they had a 60 day money-back guarantee. Of course, before I host with any company I always contact them and ask them a few questions, just to get to know them little. Their owner, Jay, replied promptly and from that point I was ready to order.
At first, I was impressed. Their servers where much faster than the ones they had over at Dot5Hosting. I was like a little kid in a candy store believing I had just found the perfect host at a good price. I was wrong. After a few days I started to notice that my site would freeze up for 10-20 seconds while loading. I contacted their support team and they said this was caused because some users where “abusing the resources” and that “they were looking into the issue”. I thought this would only be temporary so I waited a few more days to see if the problem would go away. To my surprise it did not. So again, I contacted the support team and told them. They said that they where removing the users that caused the problem and that the problem would be fixed soon. Again, I waited and the problem was still there.
My temper started to rise a little and I contacted the support team again, this time asking that they move to another server. They replied saying they didn’t have any other server’s available and that they were setting up a new one in the weeks to come. Of course “weeks” could mean two weeks or eight weeks. I dint want to wait, so after some negotiation I was finally moved to another server.
For a while it seemed that problems had gone away on this server, but again I was wrong.
My website would sometime freeze up and wordpress loaded slower than ever. So again I submitted another ticket, and they replied saying that the “slowness” was caused by users abusing the resources. At this point I was not putting up with GeekStorage anymore. After a bit of investigation I saw that GeekStorage was packing all of their shared servers. So even if they moved me to another server it would still be slow.
I then began my new quest to find a new host. You might have seen some of my threads around this forum looking for hosts that “don’t oversell” I finally stumbled into StableHost and they seemed to have what I was looking for. I contacted their support team and Tyler responded promptly answering all my questions clearly. He even offered me a free trial month to test the waters with them.
So I created my account with HostStable and then asked them to transfer my site over. They responded in about 2 minutes and my site was up and running 15 minutes after I created the ticket. I couldn’t be happier now with StableHost. Not only are their servers blazing fast but their support team is exceptional. I will post a 1 month review about StableHost once I reach that mark.
This is a quick review of the VPS Provider [url] I will highlight four things: Support, Speed/Network, Sales/Setup, and Overall.
I have been hosted at [url]for 1 month now about, with my domain [url], we have 3 Dedicated for VPS hosting and a Hybrid VPS for sales, but I preferred a offsite provider for our main domain [url] So we went with GeekStorage! Support
Support has been excellent. Usually I have to request rDNS PTR but guess what, I didn't! It came all configured and everything. I've had two support tickets, one of which I've quickly resolved myself and the other one was fixed within a few hours. Overall the support is excellent and nothing is wrong, a few extra techs could do (this is a personal pet peeve of mine but it isn't a problem with most, actually it's not much of a problem with me as I only had 2 support requests.) Network and Speed
What can I say? They have their nodes at WebNX, a great provider! I get excellent pings, speeds, and my mail server etc. is nice and fast. I have 512MB guaranteed RAM but there are only 2 main sites on the VPS, using about 200-300MB of RAM (with cPanel/WHM). Uptime has been superior, I've gotten 100% Network and VPS Uptime! Not even a second I've seen the network go down, for any reason. Only time when it was down was when I accidently blocked myself via IPtables, had to use a proxy to get in SSH/WHM and unblock myself , but that's another story there..
Sales
Setup time was average. Took about 36-40 hours for my VPS to setup, a bit long, but they made sure it was running great, gave me status updates, and Jay did everything he could to make my VPS run faster and smoothly through the queue. I used the 'WHT50MORE' special and got a generous 50% off my 2 month prepayment .
Sales is also great. They have an excellent portal and everything. I'd say there are no problems with their billing. I haven't had a chance to open a sales ticket but I'm sure that there would be no problem.
The free control panel that comes with each GeekStorage VPS is perfect, I find that a great need aswell.
Overall
GeekStorage is a excellent, top-notch company. I'd give it 5+ stars, and reccomend it to ANYONE else who is looking for a stable & fast VPS provider. Don't hesitate: Go Geek! Verification for the MODs: Domain is [url] hosted via GeekStorage (they use dedicated servers/colo at WebNX)
For over a year my websites were on a VPS with JaguarPC. They were nothing but great and I was happy to be a customer with them, however my websites did not warrant the resources that a VPS provides and there was no point in paying for something that just wasn't getting used, so I decided to cancel my account and find a shared host for a low cost.
I found GeekStorage through WHT and liked what I saw. Jay answered all my pre-sale questions professionally though it wasn't as quick as I'd like (it took an extra couple days which he apologized greatly for) However the reviews were positive on here and on google, their pricing was good and I even got to use a WHT coupon code to save additional money. With a 60 day moneyback gurantee there wasn't much risk so I took the plunge. Setup was done within 30 minutes and I was off and running.
I now have 3 sites being hosted on my account and have not ran into many problems. The only hiccup I receive is that the sites do slow down, at first I thought this was Geekstorage but it is my ISP instead as no one else has experienced it. But as to them actually going down completly that has not happened yet, they've been up and running everytime I check and no one from my guild (one of the sites I run) has experienced problems and a couple people have said it's faster.
I haven't had to contact support too much which is a good thing. But when I did they have answered my questions and so far have solved the few problems I did have. They are usually quick the respond but the longest I had to wait for a response was about an hour. Shortest time I think was about 15 minutes. When they do respond they are professional and easy to get along with. They seem to have a way of explaining things so that anyone can understand without dumbing it down if that makes sense.
After 1 month I am overall happy with Geekstorage, my sites have been running smoothly besides my hiccup that only I experience. The server itself seems to not be overloaded which is good. For anyone curious I reside on the zeus server. But if this level of service continues I am happy I chose Geekstorage and hope for many more months of good service
And ofcourse the websites. www.clarifiedjudgement.com [url] This is my guild's website. Vbulletin is our forum software and it has its fair share of addons mainly resulting in WoW. Before last week it was also running EQDKP with it until we as a guild decided not to use DKP anymore.
www.dreamingdolphins.com [url] This is my hobby video 'studio' where I post my projects and such. It is ran on Joomla 1.5 with its on set of extensions www.dolphinnights.com [url]
Finally this site is my personal blog that goes in hand with dreamingdolphins.com It is ran on wordpress
Clarified Judgement and Dreaming Dolphins receives the most traffic and Dolphin nights was just opened this month so don't expect much if any traffic to come to it for a bit.
Before signing up I searched all over the internet as I always did. I was looking for a “managed” VPS. I headed to WHT as my main source of information then google, few days later I narrowed my options to 3: Liquidweb, Wiredtree and Geekstorage, I was so confused that I decided to flip a coin :p but something changed my mind, it was the Geekstorage (whtspecial) --- VPS Special - 50% OFF (one-time), FREE 128 MB RAM Upgrade & 50% MORE space & bandwidth! ***Coupon code: WHT50MORE --- It became an easy choice now since I'll be paying around $18 for a 512mb RAM VPS! and of course I paid annually ;-)
My order was confirmed 2 hours and a half after paying, VPS was up and running 5hours after confirmation, this make it 7 hours and 30 minutes between paying and SSHing your VPS :-)
The VPS came with all requested options and is fast, very fast. Support is fast too, the average response time is around 1 hour. I asked almost every kind of question from email not sending problem to installing firewall and securing the vps to installing apache modules. I got positive answers to all of these. I can say I'm satisfied.
Something else I like about Geekstorage is the client area. Its very neat and gives you every single information you might need. Every email sent to/from geekstorage is saved there so you will never need to search your email archive for an old ticket. Updating the hosting package and adding options to it can be easily done from there too. However something is missing, its not possible to disable auto renewal manually, to do so you have to email sale team.
This is all I can think about for now. If you need any information about Geekstorage from a customer view don't hesitate to post here.
I originally signed up with Geekstorage in November with one of their specials. They got me hooked with the "Geek" theme they had, thinking these guys know what they are doing and that was first mistake.
I signed up for the VPS 512 for $55/month, which was decent but not an amazing deal.
* Only $55.00/month (Get 50% OFF your first invoice! Use coupon: WHT50MORE)
Since the beginning, my VPS was slow, but they kept telling me that their on and getting it fixed. The server was fast one day and really slow the next and it still is til today. And when I say really slow, I mean really slow; cpanel would take over a min to load, and sometimes I would finish typing up a support ticket before it finished loading. Now as far as support, at first they were very responsive (at least when you're within their 60 days money back guarantee), within 20-30 mins tops. Then after they 60 days, it went to 60 mins, then 2 hours, you get the idea.
I'm a very patient person, and they gave them several months to fix the server issue but that still was not the reason I canceled. I purchased a domain from Godaddy and when I changed the nameserver to our vps, the site was propagated for a couple of hours and then unpropagated, then in the morning was propagated, and then unpropagated. This was the first time that I have had this happen. So I put in support to check to see what was going on, and the support gave me a canned answer, it take 24-72 hours to propagated, but that was not what I was asking, in fact I even mentioned in the ticket from the beginning I know that it takes 24-72 hours. I then asked them again as to what was going on and again he responded with the same answer. So being a little fed up with this, I decided to changed the nameserver to my friends server to see what happens and long and behold within 3 hours everything was up.
Now, I not blaming them for what was going on with the nameserver issue, but it's when I responded back to them that it's working on my friends server and not on mine, they straight out said that I should of provided the domain name and tried to pin it on me.
Again, I don't disagree with that but how was i supposed to know support wanted the domain name, when they didn't even ask for it, which they had a couple of times to do so. And after mentioning that to them, all they could say is if they could cancel my account, that's a great why of saying thank you for your business.
Bottom line, being a paid customer and tech trying to put blame on customers, isnt my definition of customer service. Not professional and bad for business
Pros: Ok price package, but not great Cons: Bad support, live chat that's never online, a phone number to call that always goes to voicemail, really slow server
After several hours of reading reviews and comparing hosting companies, I narrowed it down to Knownhost and Servint. I ended up going with Servint and I'm extremely happy with the support, price and speed of hosting.
I went with the essential VPS: 30 GB Disk Space 1 TB Monthly Transfer 768 MB Guaranteed (1.5 GB Burst RAM)
CentOS 5 Operating System 4 IP Addresses Unlimited Domains and User Accounts FREE Virtuozzo Power Panel FREE nightly backups FREE cPanel or Plesk 9 Available [details] No set-up fee $49 monthly
I can say my site loaded 10-20 times faster than it did with Geekstorage and their support is amazing, you can email, call or support ticket. They respond to support tickets normal within 10 mins and most of the time less than 5.
Compared to Geekstorage, I get better support, really fast servers, and more bandwidth. Also, I after I switched to Servint, I put in a request to have my hosting canceled, but didnt get any kind of confirmation saying they received it or anything. I put in a support ticket to billing asking if they received it but no response. Then I put in a regular support ticket asking the same thing, no response. Now, it's almost two days since I put the tickets in, I decided to put a post in their forum, and soon as I register and was waiting for admin approval from admin to be able to post, I get an email from Jay saying that they are in the process.
Btw, with Servint same thing happened with another domain, but the difference between Geekstorage and Servint was ... Servint's first response was "what's the sites address?" instead of a canned answer.
I was looking for a Virtuozzo VPS for some testing purposes some time back.
Thought to give Geekstorage unmanaged VPS a try.
After ordering I opened a ticket to get an update on the status. After more than 3.5 hours I got a response and they sent the details needed to verify the order.
After around 4 hours I was told it would be ready that day. I was very happy as everything went smoothly till then.
Ticket response time is some 2hours-8hours on average from my experience, that is the good part there.
After I saw the VPS login details I went to the cPanel but ... 1. The cPanel was outdated (2-3 versions back do not remember exactly).
2. I tried from more than one connection and from more than one computer to make sure it was not any error on my part, but the cPanel would either time out or take a dead-long time to open.
cPanel either not opening or taking a long time to open can not be accepted on a VPS even if it can be accepted on shared hosting/reseller hosting.
I reported it to them in ticket, their answer was "It is possible to see slowdowns on cPanel access during peak hours" (on a VPS)
So i told them to cancel it and provide a refund. A week went away after that I did not say them anything, but the ticket got closed after a week without any reply or refund.
I then updated the ticket again. And they refunded me excluding $18.
I almost forgot about that in 1 week as I remain busy with other stuff and the price was not that amount, but I got an email after a week saying the ticket was closed. I checked to see no one replied or refunded when I 'poked' them again.
I joined GeekStorage a few months ago. (January Approx) and was extremely excited as I had been reviewing hosts for around six months while developing my site, and GeekStorage was always in the fore front of my mind.
Signing up was great, and in the first month I didnt use the space as more development was needed. Whenever I did have an issue or question it was always answered promptly and proffessionally.
However, Beginning in March I began using my webspace alot, not resource wise but frequenting it and trying to start my community. This is when the problems arose.
My site would load extremely slowly. I was the only user on it, and only had vBulletin installed. I thought maybe its vBulletin so I uninstalled it, removed everything I had uploaded and then accessed the site. Even the file folder page loaded slowly at that point.
Upon sending in a ticket I was informed that nothign was wrong and maybe it was on my end....Not what I want to hear when I can load other major sites quite quickly and im on a more than capable cable modem.
Then things became progressively worse, I would say in the last week I have gotten numerous server timeouts, just today my co-owner and I waited for two minutes before the background to the page even came up.
And my last ticket was not even responded to. Its been over a week for that.
So my review of GeekStorage is stay away. I have seen numerous people have slow loading problems and sometimes people reply with oh its probobly growing pains. Well when I go to a new restaurant and I get a cold meal because they just opened and are floaded with guests and not enough waiters, I dont go back.
I feel that they have done nothing to look into the problem. Even a post on their "geekmunity" by another user on the "Zeus" server has gone unanswered as to why the serverload is high.
I will now be looking into a dedicated server so if something goes wrong It is my fault and not because a company is overselling and being reactive instead of proactive.
Here is my review for GeekStorage after about 3 weeks with them. I'm also looking on suggestions for a new host, more explained below.
Signing up was a snap and I payed with Paypal. At first everything seemed smooth but I slowly started to notice that my site was loading slowly, even slower than my old host (dot5hosting-yuck) To top it off, the pages that where loading slow where just normal static html pages. Php pages like wordpress and my forum where even slower. At times, the speeds did get a little faster but then at other times they would slow down.
Their support team is alright, some tickets would get answered in less than an hour while others would take more than 3-5 hours. They did help me reinstall some databases and I give them props for that.
Many people did complain in the forums of the same "speed" problem I had but the team offered no solutions except that they "where looking in to it". They claimed that one of their servers had many users abusing the resources. They moved me to another server which was a bit more stable, but again the slow speeds would creep at times.
Overall, GeekStorage was not what I expected it to be. Good thing I still have the 60 day guarantee.
Now here is my question to you all: I'm looking on switching hosts. I want a host that is not only stable (speed-wise) and that is fast. I run static html, and php (wordpress and IP Board) I was looking into Surpass hosting, what do you think about it, is it fast and stable?
I have to tell you about my not so happy experience with Geekstorage.
Let me make it short:
Slow loads, there are hours where it's barely loading, from anywhere in the world, I've sent in 1-2 support tickets, but the only answer I got was that it should be okay again (oversold?), no concrete answers at all.
Right now, I'm having a DB Error on my forum, been so for the past hour or so, still waiting for a reply to my ticket, marked as High Priority.
Support: Slow, just plain out slow, I was assured to get my tickets answered within a hour when I spoke to their sales dude, sadly, they havent been able to hold their end of the bargain within that one.
Overall: They are good if you want to have slow loading websites, fly by the day support answers, and in my shoes, a DB Error on my forum.
I am looking for a new host, anyone with any good recommendations ? Pref EU location, but will also be able to live with a Texas based location.
I've signed up with Wiredtree for a Managed VPS 12 days ago.
I know it's not enough time to write a review. But I decided to write my first impression then keep you updated by writing a new review at the end of each month, so expect one at 12 February.
For now, these guys are simply the best I've tried.
They reply you in 15 minutes or less and if it took them more, 20 minutes or something, then be sure that they're investigating your problem. If you can't wait for 15 minutes, then go ahead and give them a call on their toll-free number and they'll be with you second by second. Their support wont just solve your problem, but they'll educate you telling you what caused the problem and how did they fix it.
I'm solicitous about security. But with these guys, I finally sleep peacefully knowing that my VPS is well secured.
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10 Downtime - 5/10 Customer Service - 2/10 Overall Experience - 4/10 Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
This is my 1 month review on the company vt6 (vt6.co.uk). There is no doubt about it, they have the fastest reply times and most helpfull support. I started out on the basic plan and have just paid for the next one, i was upgraded allmost instantly but as i found it was no benfit to me i asked to downgrade and was again instantly downgraded and my money refunded.
As for the quality of the VPS, it is perfect. they dont cramm VPS's onto one server so each VPS runs smooth without any problems. Iv also had no downtime at all. Iv been with a few VPS's before this and none come close to pure quality and fantastic support that vt6 provide.
That is all for my one month review on this perfect company that i would deffinitly recommend to anyone seeking low cost quality VPS's (Or hosting that i assume will be exatcly the same)
I came to use Liquidweb thorugh a string of random REALLY bad luck. From "Managed" VPS that ended up not getting patched and fried due to a security exploit (PowerVPS) to a RAID failure, during a backup, causing total data loss and backup loss (RockMyWeb's VDNet). I was ready to pull my hair out. So I decided to kick out the bucks for a Liquid Web VPS Plan 2 (with a great price from a special found here). All I can say is it was a night and day difference.
The server is fast. Remote access to this VPS is a fast as my dedicated server in the office. I thought moving to cPanel was going to slow things down but this thing flies! Wow!
The service is fast. I call support and a person picks up the phone. No e-mail. No long hold times. I call, someone answers, no need to transfer to a higher tech, it's just fixed. Wow!
The one downfall. And it's only a downfall if it's not what you want. cPanel only. I'm a big DirectAdmin fan, but I'm learning my way around cPanel again.
Until I'm ready to do dedicated (I'm guessing it's coming in 2k8) this thing is awesome!
Thank you! Thank you! Thank you! Thank you!
1x Web Hosting Talk for hooking me up with Liquidweb.
1x Web Hosting Talk Community for reviewing Liquidweb.
1x Liquidweb for the awesome service!
1x VDNet. It may sound strange but they did answer e-mails faster than anyone I had ever seen (multiple replies in under two mins). They had a great price, but bad luck drove me to change. I'm glad I did, but I wouldn't have a hard time recommending VDNet now that they fixed the problem that caused the loss of my server. (and they did give me a month free) They really did give good value for the price, and offer DirectAdmin which Liquidweb doesn't.
Anyone else care to share?
P.S.
I'm not a fan of emoticons, but I did it out of love for you guys. Feel free to hammer the server a bit and tell me how fast the pages load. They're pretty quick here in Costa Rica: CR Solutions Group Costa Rica Web Design.
I've been with Steadcom for a few months now, and I greatly their services. Such great deals have been offered to me. Each time I talk with the staff, I seem to want to use their services longer. I'm currently working with my own free hosting company and I entrust my uptime and reliability to Steadcom. I've had no problems with either of those aspects and it seems like their network is as fast as Google. If you find a better deal than this, it would be a miracle. I am working on obtaining up to six months with them for my next payment. I would fully recommend Steadcom and their services. I give it all of my reputation and respect as a business owner to acknowledge such outstanding services.
I have been with SoftLayer a month now, and this is my review of their company. I will start with my pre-sales experience, going into hardware, their network, server, portal, accounting/sales, and support .
[[[[[[[ PRE SALES ]]]]]]]
I started out looking for a new server by looking at some good dedicated hosts. I saw SoftLayer offered the new Nehalem series, so I went for it. Their sales team is excellent beyond all reasons -- the staff are personal and do NOT try to take your money; instead, they find the best-fit solution for you and work with you by calling you, showing you their specials, and talking to managers.
[[[[[[ HARDWARE ]]]]]]]
The Hardware at SL is top-notch. There's no problem with it, it's clearly stated in the portal what type of motherboard, HDs, RAM, etc are in the server and it's top-notch Supermicro hardware. I've never seen a problem with it, and I have seen the certificate of passing benchmarks as that is done on all SL servers by default.
Their provisioning system is excellent, I got my server in 2-3 hours at MAX. WOW! It is all inside the portal too; you can view the status (PE_BOOT, OS_RELOAD); it's clearly there and excellent. We finally got VIRTUOZZO (thanks natecarlson ) working with it too.
[[[[ SERVER ]]]]]
What can I say? This is the new Nehalem series. I think the deal I got was quite good, I brought several SL servers before I switched to this one, and it did take a while to get it down to this price (especially for SL quality, damn!) :
-Intel Dual Quad Core (2x) X5570 Nehalem 2.93GHZ w/ HT -12 x 300GB SAS 15K Seagate Cheetah HD's in RAID 10 -12GB DDR3 RAM (to start) -4000GB Monthly Bandwith -1GigE Port Speed -64 IP Addresses -Monitoring & Automated Reboot $1,100 a month -- which I think is good for this type of server.
It's blazing fast and 0 problems.
[[[[ NETWORK ]]]]
I started in their Dallas, TX datacenter with a Dual 5450, but decided to get a 2U server with SAS HD's. Sadly, they said they were out of stock in Dallas. They said they can get me an EXTRA DISCOUNT if I went to Washington DC. I live an hour or two from DC, so it was good for me. I debated, and talked to them, they said it was a great place and I went with their Washington D.C datacenter .
It's fast. Blazing fast. They have like 100GBPS connectivity -- with many backbone providers. I've never seen so many . I'm liking the nework speeds and it really is nice.
[[[[ PORTAL ]]]]
The best part. They have their 'manage.softlayer.com' and their mobile 'manage.softlayer.mobi' portals. They are excellent. I don't even need support, and when I do, it's there. I mean, I'm STILL exploring their portal system. It has so much stuff; "Instant cPanel Licenseing, Instant Firewall, Upgrades, IP's, OS reloads, Installs, Backups" -- I love it. It makes my life a lot easier and quiker. I've had a server with ThePlanet, HiVelocity, and more and SL portal blows them all away
[[[ SUPPORT ]]]
The support is great. In the times I need it, it's there. Within 15 minutes I get a response and usually in under an hour, a resolution. It's excellent in what they provide at an unmanaged rate, and the $3 tickets are great in my opinion for those quick issues that you just can't figure out. They even helped me with a bit of PHP help!
[[[ ACCOUNTING AND SALES ]]]
It's there any time I needed it. I got servers upgraded, downgraded, reclaimed, removed, created, OS reloaded, invoices adjusted, and it's there. They respond within 1 hour usually and it's great for a sales team. Personally it's awesome how they have excellent teams for support and sales! The reps are VERY nice and friendly too, and they offer some nice discounts .
[[[ OVERALL ]]]
I give SoftLayer a 10/10+. They are everything I expect from a provider (heck, they are better than most managed providers I've been with) and more. I urge you to try them out, they will try to fit your budget as good as you can do it.
I'd first like to follow up with my end at GNAX. I ended up going down to them on the 31st to pick up my colo server and get my refund. All went generally well, except for the "I'll be back in 5 mins" that took more than 30 mins for some sales/billing guy to get me my stuff. Signed some papers, and my money was refunded in full. In the end, a happy ending with GNAX.
Now, while all that was ongoing, I moved over to a dedicated server at Softlayer quick as I could because I knew with 100% certainty that Jeff would have my service terminated when I posted the chat log of him threatening me - a controversial decision I still stand by for what it's worth.
First, lets talk about sales with Softlayer. My God - I have never seen anything like this. With GNAX, sales would consist of me sending a ticket and waiting days, or it getting closed randomly, then having to wait more and more. A 48-hour max setup time with GNAX ended up being 5+ days and still no setup. Softlayer. I was doing Live Chat with an agent who was extremely helpful. Too move the process along quicker, I asked if I could call and speak with him, and sure enough, he game me a toll free number and I spoke with him through the entire ordering process. Not only was he extremely knowlegeable and helpful, but he also pointed me to a special I was unaware of where I got double the RAM and a second hard drive for free. I ended up ordering a dual core Xeon setup, but I actually got setup with a quad Core Xeon X3220. No mistake they said, they were just out of what I ordered so they gave me a quad core for the price of a dual core. And all of this happened in less than 4 hours. Yep, that's right. I went from on the phone with sales to having my brand new quad core for the price of a dual core with twice the RAM and HDD for free in under four hours. I was actually shocked. After being with GNAX so long, I had no idea that anything even under a 24 hour wait was possible (which it wasn't with GNAX btw), and they didn't hold my order because of being short on inventory like GNAX did - they just gave me a free upgrade with no delay!
With GNAX, I have never been able to be in such control of my server as I am now with Softlayer. With GNAX, lets say, I wanted to change or add reverse DNS for an IP, I would have to send a ticket and wait hours and hours and hours for them to do it. With Softlayer, I login to the portal, and click click type, click and it's done and live. All by myself! Their portal is the most powerful thing I have ever seen and it allows me to do and see everything.
Their support, I'm convinced, is second to none. I once had three days of downtime with GNAX because of a hardware problem (their hardware) they just couldn't fix. The motherboard has gone bad and I had to wait three days for them to find another identical motherboard to replace mine with. Apparently, they don't like to keep hardware on hand in case of emergency. In the mean time, I was faced with a lot of pissed off people who couldn't access the server for three days while all GNAX did was "we're looking, we're trying". Three days downtime is unacceptable, GNAX's support is just horrible. Phone support is essentially non-existent. When, on occasion, people pick up the phone, I'm simply told to submit a ticket and they'll get to it - when it's convenient for them. Support with Softlayer is drastically different, I can call support and pick their brains on technical problems for as long as I need. Recently, something went wrong when I was moving IP addresses around with my servers, and I was able to submit a ticket, call them, and they resolved it while on the phone with me. Some other small issues cropped up, and I replied to the ticket as it was non-urgent, and they had it fixed it about 20 mins. THAT people, is how support. Again, after being with GNAX for so long and having to wait hours, and sometimes days for support, having things fixed on the phone with me or via ticket in under 15 mins really caught me off guard.
Sales - part two.
Incredibly impressed with the sales and support I have seen so far, I recently ordered a second server. Again, I did this over the phone and was given an amazing deal - one not even on their site! In the end, it'll save me about $60/month on my second server. Pretty decent I say.
Other stuff.
They have a forum! That's not what's cool in itself, but it's cool that its integrated into my portal account. Now, GNAX has a forum too, but you first have to email GNAX and ask for their blessing to sign up there.
Another nifty thing about Softlayer is their developer API. Their API enables tons of cool things, like I can see my uptime and bandwidth usage from within WHMCS. With GNAX, I would have to go find which one of my logins for their seemingly hundreds of disintegrated services. Having everything being in one place and under one login with Softlayer.
Basically, if you need a dedicated server provider, choose Softlayer. Leaving GNAX (well, being forced out) and moving to Softlayer is the best thing that has ever happened to me an my company.
Alright, Ive been with them for a little over two months and I have been with them before. Their support is excellent, their servers' are excellent, their network is excellent, their portal is excellent, and not having to deal with Cogent directly is a joy.
I first singed on with them 11/9/08 till 12/29/08 everything went well I closed my account simply because I didn't need the server again.
My current server with them as of this post is $199.00/mth and I get the following
CPU : Xenon X3230 Quad Core @ 2.66 Ghz Ram : 4GB OS : Server Standard 2008 64 bit 1000 mbps 2 TB of bandwidth Washington, DC Data Center 2x 250GB SATA II 174.37.243.170
Having a server with them has been nothing short of amazing zero downtime caused by them and most anything a managed host will do they will do for you free. I was having issues with routes and simply asked them and within ten minutes they had changed it according to what I would prefer. I have had a DoS attack before that was pushing 800 mbps of traffic and they sent me an email and I opened a ticket and they blocked the attackers' addresses at my switch. Very quickly and not much damage was done. Overall I'm very pleased and I would recommend them to anyone.
Here is my review of Virpus after being with them for 1 month.
Uptime: 10/10
So far I have not experienced any outages and I am going to have to give them a 10 on that as I have seen many threads in the outages about them but it appears they solved that issue and I was never effected by any of those.
Support: 8/10
I will give the support a 8 as sometimes on off times it could take up to about 30 minutes for the first response which is great but then after that the responses tend to be around 2 hours or so. Overall though the support is great!
Price: 10/10
I signed up with there plan that was cPanel included and had double bandwidth and ram. I was thinking it was too good to be true and that the VPS was not going to be quality, but I am glad I was wrong!
Performance: 9/10
The performance of the server is overall great so far. I have had no issues as far as the server being anything but fast. I will have to commend them on having great hardware and not overselling there services like a lot of the VPS providers these days.
Overall: 9/10
I would highly recommend them as they have been a great provider overall and I hope that they keep up the good work in the future.
I wrote an initial setup experience review of downtown host including support w/ transferring my sites a few months ago. Now I am going to extend the review with reliability, speed and performance.
So far, the support and helpfulness has been the same. Rarely does support wait longer than 10 min to respond to questions. They are always responded with a great attitude.
Reliability of all my sites has been 100%. I have seen no downtime at all since I got my account. Truly fabulous. The only time a site has gone down was not their fault...it was my fault...for messing up the database they restored it within minutes after I sent a high priority technical support ticket too.
Speed and performance go hand in hand. Sites are quick and responsive. Just as responsive as a content management system on any dedicated in my opinion. Download speeds are always the same. Never does the download or upload speed fluctuate by more than 10 kbps up or down from the average (totally unlike dreamhost where it would fluctuate as much as 400-500 kbps depending on the day).
All scripts I have used have responded very quickly without any problems that I would encounter with dreamhost (like cut off scripts due to time it took the servers to run through them).
Man, it seems just like yesterday that I initially signed up for a VPS from SolarVPS, but the truth is, I have been with them for just over 6 months now.
What can I say about SolarVPS besides that they completely rock! Not to mention Douglas, but we won't go there
The Network
The network at SolarVPS is nothing short of amazing. I get lightning fast speeds and rock solid performance no matter the time of day. I have not experienced even one network hiccup in the 6 months that I have been with SolarVPS. I constantly get compliments from people about how fast the network really is.
The Hardware
SolarVPS uses nothing less than the best hardware. The VPS node that my VPS is located on has Dual Quad Xeons and performance is amazing. They do not overload their servers and use SLM parameteres with Virtuozzo instead of the old school UBC. I know that I can use all of my resources without battling with other VPS instances on the node.
The Support
Solar's support is by far outstanding. I have never had to wait for extended periods of time to get an answer to even the most complex questions. I can rest assured that no matter the time of day, or night, there will always be a Solar rep there to answer even the stupidest of questions, in a very timely manner. Unlike some hosts that I have used, Solar's support understands my questions and gets them taken care of instead of giving nonsense responses to try and buy time to get the job done.
The Overall Experience
The overall experience at SolarVPS is awesome. I know that I can trust my online business in their hands. SolarVPS is highly recommended to anyone who needs rock solid performance with extreme reliability.
Support - 10/10 Network - 10/10 Hardware - 10/10 The Staff - 10/10
Just a warning... Watch out for that Douglas character that mans their live chat.
I've now been with Serveraxis for nearly 36 months and will make this fairly short and sweet - my experience with Serveraxis has been great. Uptime has been excellent with the vast majority of downtime coming from things such as a simple reboot for kernel upgrades. I think in those three years there have only been two cases of unscheduled downtime. Both times Serveraxis kept it's clients well informed and the downtime wasn't major - I believe due to hardware failure. There has been no unscheduled downtime for the past two years on my server, both of those cases were quite a while ago.
Their prices are very reasonable (and have even gone down once or twice) and the few times I've needed support they have been very responsive. They have also increased the amount of bandwidth and disk space multiple times at no additional cost to it's clients during the three years I have been with them.
On the whole, I think Serveraxis is phenomenal for users that just want an unmanaged VPS with rock-solid uptime and a great company behind them.
I wrote a review of Tzulo last month before that attack occurred and the thread was lost along with all the other data. So I am writing a review again as I feel they deserve this.
I rented a VPS Large package in March in 2008 through their reseller and a few months later I was shifted to Tzulo as the reseller changed.
Tzullo servers are really great. They are quad core, their customer service is really great. I do own dedicated servers from other companies and Tzulo customer service is the best among all the web hosting companies I have experienced. I have contacted them via their ticket system and crazy hours like midnight and have gotten a helpful reply from them within 5 - 30 minutes.
I run two dedicated gameservers from the VPS I bought from them and I have never had any problems with their hardware. The net connection is really good also because there is never any lag on behalf of the server, I know a person who connects to my gameserver from australia and he gets a latency of only 250. The VPS's are based in Chicago.
They are really cheap considering they are based in USA. I have never seen cheaper reliable hosts in USA. They even offer a $10 'novice' VPS for people so they can check and experience the servers.
They offer linux and windows including control panels like hypervm and virtuozzo. You can do free re-installs, restarts, repairs from the online control panel.
Recently I recommended them to my friend also and he bought the medium package from them and it got activated within minutes of his payment confirmation.
Overall, my experience with them has been the best and that is why I am going through and writing this review again, I highly recommend Tzulo to all of you if you are looking for a good quality cheap VPS.
my website is on digitallinx vps from abt 4 months. and in these 4 months i experienced 100% uptime. speed is pretty gud too. and most imp thing i liked abt them is their support that is great. they reply in timely manner no matter wat time of the day and they r really professionals whatever issue i had they always helped me. never heard no from them. i think space and bandwidth can every host provide but professional support is the most that we need. i ll stick to them as long as i could.
what can i say, you get what you pay for but i think this is expensive!
i fell to the trap of unmetered bandwith. its true, it was really freaking fast speed.
BUT, ram is limited. especially if you run cPanel. i advise people not to use it.
Tickets were answered very fast. usually within 2~5 minutes. even faster at times. downside: a bit expensive. even though unmetered bandwith, this is shared. also its tough to push much traffic because of the lack of ram. i think if you bought something with 1gig ram, you can find cheaper VPS.
also you are completely on your own with this VPS. nothing surprised i knew this going in. But then i discovered other services that provided managed VPS at even cheaper price! these were reputable companies too. Next time im just gonna go with managed service. wasted too much time compiling and learning how to do stuff.
I give : out of
I found lot of the reviews on here inaccurate. They are actually not bad.....but imo a bit expensive.
From the moment that I signed up with them to now they have been on top of everything. Right after I created the account it took about 15 minutes for my site to be transferred over from GeekStorage and up and running on their servers. They respond their tickets very quickly, most of the time in less than 10 minutes.
I have not had many issues with them; the only issue I can recall was when a bot posted some weird scripts on my site. Even though my site was the only one attacked Tyler was very quick to respond and even offered me one on one support via Messenger. The problem was resolved with a quick password change.
Not only do they provide excellent support but they keep in contact with their customers. They email me from time to time to see how things are going and if I need any additional help. Most importantly, their servers are blazing fast and by no means do they overcrowd them. I can run Wordpress and Invision Power Board with no hiccups.
If anyone is in need of some quality inexpensive shared hosting then I would defiantly give StableHost a try.
I have had a VPS with Level3Hosting for 1 month now and am happy to report that I am very happy with the VPS and the service and support. There was a couple of minor issues at first but these were quickly dealt with. The VPS is semi-managed and since I am quite new to the whole VPS thing I did have questions and concerns and Brian has always been fast to respond (where possible) and always been helpful and informative. Not all support questions were answered as fast as others but always easily within 24 hours and the higher priority ones answered sometimes within minutes. I had seen some negative comments about Level3Hosting here on WHT, as well as positive but I decided to go with what was advertised and so far am very glad that I did. Server uptime has been great (100% for me so far) and the VPS copes with what I have on it which is my own 4 websites and 4 radio ports all running 24/7 with no problems. I have searched for a cheaper deal that has everything I have now and no-one can come close, having said that, I purchased this VPS during the 50% off for life promotion so that explains a lot, however, even at full price it is still a good deal. So to summarise, my own personal experience of dealing with Level3Hosting has been a positive one and I hope that the service I get now is maintained and can continue for a long time as I will be a long term customer if it does.
We're coming up on around 7 or 8 months with a low-spec machine at CoreNetworks, and overall I'm pretty happy with the service. I picked it up as something cheap for my personal sites, but I've snuck some work stuff on there too. At the time of ordering, the specs of the machine I was given exceeded the specs they were offering (3.0ghz instead of 2.4ghz, if I'm not mistaken), it was provisioned quickly and the option to use KVMoIP and do your own install was great.
Sales were exceptionally helpful prior to ordering the machine, and support were fast and friendly every time I needed their help. The on-demand KVMoIP was setup fast on the one occasion I've needed it - ticket created 9:23AM, Chemito responded at 9:26 and had it hooked up and emailed me the details at 9:34. When I first configured the machine, my third IP address was unusable because something got goofed. I filed the ticket at 12:27PM, it was fixed and I had a response by 12:34PM. In fact if I average out all the tickets I've filed (which admittedly are mostly silly issues), the average resolution time is under ten minutes.
The network isn't bad, the pings are slightly elevated and there are periodic bouts of DoS which are dealt with quickly. The network status page is updated frequently with regards to these incidents, which makes me happy as I'm all about honesty when something stops working. I decided to go with the 3mbps unmetered, because I don't really use the server for much and at the time I ordered it overages were crazy expensive - they appear to have come down in price quite a bit.
The one-time upgrades for RAM and suchlike are great, it helps to keep the bottom-barrel monthly pricing with only a modest up-front cost. They also have an automated remote-reboot system in addition to the on-demand KVMoIP. The setup fees can be a little hard to swallow for the budget market, but on the whole it's completely worth it if you plan on staying any length of time.
A few reasons I got hosting with this company. I was having some issues with the support staff at hostpc.com I mean to me they just made me feel they did not care. So any way knowing how busy my site has gotten on hostpc I thought I needed vps. So came in and looked through the offers section and asked many questions to a lot of them that looked interesting and in my price range.
Mddhosting was the one that stuck out the most and every time I talked to support before I got service they really showed they cared about me and were honest and helpful. Much like the feeling I get with downtownhost and everity.
I went ahead and signed up for a vps with them and support iis still the same I mean good. They even helped me with my shoutcast needs which is actually above an beyond and wow have I had to contact them a lot of shoutcast issues which at this time are all fixed and none really had to do with my vps server. All the issues were either the bouncy radio software I was using or a dj messing things up.
the service has been great no down time that I know of and its fast.
This is why I added them to my great host list. Sites with them are: [url]and [url]
INITIAL CAVEAT: My site is not yet live yet so none of this review takes into account production loads. I am currently using the vps mostly for learning and development.
Website is [url] Yes I know it's under construction this is more of a side project/learning experience for me in the realm of server management/setting up and running a site through Drupal.
tl;dr 9/10 Much better then I expected for the small price I'm paying. I would highly recommend them.
Sales 10/10
I emailed Rick before signing up and I explained what I would be doing with the site and which level of serviced he recommended. We came to an agreement on there Mach 2 service. His response to this email was quick. Once I signed up setup was instant
Value 10/10 I have there Mach 2 service which for $12 a month (after a coupon I used) offers: 512 mb Ram guaranteed with 1 gig burst, equal cpu and plenty of disk space/bandwidth (honestly I'm not too concerned about those so I dont' know the exact figures of the top of my head)
Uptime 8/10
Had a few hiccups over the first 3-4 days with a total of about 3-4 hours downtime over 2 incidents but was kept informed the whole time and they regularly update the network status page in wmhs if something goes awry. Since then I've had 0 downtime.
Speed 8/10 Again during the first week I experienced some slow down doing various YUM updates but after they performed some work on it everything seems to be going quite fast. I'm EXTREMELY pleased with the download speeds I'm getting from home. I've used this as an intermediary for some video files that my friends and I are editing together and we're consistently getting 400k downloads everywhere from Ohio to Maine. Uploading is a little slower but at 100k it's probably limited by our home pipes. None of have access to a t1 to check.
Tech Support 7/10
I've put in 4-5 tickets and the response times have varied from a few minutes to a few hours. Nothing egregious and certainly better then I would expect from 12 bucks a month (I've got no illusions about you get what you pay for!) They have been very knowledgeable and never have I put in a ticket only to find out I had to explain as if to a child what I needed done (Yea I'm kinda bitter about this from other experiences, does it show )
Overall 9/10
Let me just say that I'm not sure if this is somethign standard among openvz/hypervm vps's but I am in love with the included backup and restore options along with being able to set up notifications if my services go down without having to figure out how to do it using monitoring daemons myself (nor would I know where to begin...)
They have a ton of os options and they load quite quickly if you need to reload (about 5-6 minutes) and I really love the ability to be able to do a quick (like 2 minutes) backup of your entire system once you have it the way you like. I've used this numerous times as inevitable I screw up something while playing around and with 3 clicks and 5 minutes I can have the system the way it was last time it worked. Then once I get everything working I can make the next incremental backup (again quickly) and move on. Again I cant say that this is unique to vpsspeed but it sure is awesome.
In short I would highly recommend Rick and his team if you are thinking about getting into the vps domain (for lack of a better word)
We've been with WebNX for about 2 months now, and we're loving it. We already rent 11 servers there and are looking to purchase another 10-20 in the near future!
Support/Sales
WebNX support is excellent, I must say. From the start their sales team has responded promptly (within a few hours) and almost always had a solution for my requests. We had (1) ticket opened in the support department and that was promptly handled in a few minutes.
I'd like to thank Dario and Chris who have helped me with my sales inquiries. I had a dedicated server purchased a few days ago and I needed rush setup, they gave me some options and I really loved the flexibility.
Hardware
Hardware is amazing. Fast, good quality, built to order. I like it. The thing about WebNX (as many others say), is that if you're only looking for one or two small Q6600's, they're not the provider for you. If you want a 32 core server with 20 hard drives, they can do that. Or if you want to buy in bulk, they can do that. When you follow those two "rules", they're one of the best providers in terms of bang for your buck.
Network
Network is top notch. They use lots of bandwidth providers and for the price you're getting, it's amazing how fast these servers are. We'll always be buying from WebNX for our Los Angeles needs. I'm sure if they expanded to Dallas, Chicago, even NYC they'd get a lot more business though! .
One thing I do wonder - do they use a BGP transit? Because whenever I traceroute my servers I only get connections though Cogent.
Overall, WebNX is amazing. We'll be with them for the months to come, for sure! They have my business and my future business.
