Sologigabit.com Positive Review
May 11, 2009
Now I'm about two month with sologigabit.com and want to share some impressions with you.
Sologigabit was extremely helpful to me. I needed server with custom config and they ordered some hardware for me. They take only two month upfront.
While they didn't have hardware required, they set up server for me and made it available, so I could familiarize myself with a system. That helped me a lot when I started to install system later.
They didn't offered FreeBSD as available OS to install but downloaded image for me and put installation media into dvd drive, so I could install it myself. They also were helpful providing information about system while I was installing system, as I encountered some problem with FreeBSD default kernel.
I have dedicated remote APC and KVM, so I could resolve almost all my issues myself.
Running for two month with them I didn't encountered any problems, so I probably stay with them for a long time.
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May 3, 2009
All has begun so well and has ended so badly.
Have ordered a server and could not pay an once, the credit card was empty. Have agreed to pay by the end of month - 3-4 days. They have given us a server. 12 HDDs and disks of different names, hitachi, samsung, wdc! Raptor HDD have connected completely not correctly, SATA12 port. Suffered also work have put Debian. We have started to build RAID6. Sologigabit have no plan from RAID6!
Quote:
SoloGigabit Internet sagt:
when you will have the rest?
Ivan sagt:
end of the month
SoloGigabit Internet sagt:
ok no problem i'll enable the server now and you pay during next week, it's ok?
In two days they disconnect us a server. I have written to a support and have told that the pier a server was gone, what problems? Support have written that it is the only thing to do - pay a.s.a.p, though we have agreed till the end of a month, I it still have paid in the beginning half of sum.
I have urgently started to search for money and have found at the partners and has paid also the second part of the sum. I write to them to a support that has paid.
Quote:
Ivan sagt:
Hello
Ivan sagt:
network problem?
Ivan sagt:
now, server is down
SoloGigabit Internet sagt:
hi
SoloGigabit Internet sagt:
there is no network problems
SoloGigabit Internet sagt:
by the way I'll need payment a.s.a.p.
Ivan sagt:
I have written to you but, at the end of month
Ivan sagt:
do you think I will not pay?
Ivan sagt:
really bad away from you, I have configured server and you have not warned the server off
Server have unblocked and here problems have begun! The support simply has not professionally come through ACP (admin logged) and has shutdown completely a server from power. The support has written, we did not overload a server, it probably you or your partner. I have answered that my partner has here no access, As I could not overload a server through ACP. They have given me access to ACP when I only have paid the second part. I have given to a support log from ACP where it is visible that they have come in 4 minutes after payment and have power on a server. Then to me writes a support, you have written to us that the server is not accessible also we it have overloaded, though I did not ask to overload a server. Interestingly as KVM it was not accessible that tells about full switching-off of a server from a current. It is all has led to that RAID6 was damaged completely, 9TB! All work has been thrown out 2 days in dust. I have lost money for installation RAID6 and a lot of time. The server costs many 999 euros a month. I and mine admin tried 10-15 times to reinstall debian, It was impossible, always there were other errors. Our conclusion was that hardware is broken and does not work correctly. I have written to a support that they left in the Internet MSN or have answered my inquiries. Nobody answered. I even called to them on phone to Spain, did not take the call! I see that they still took not 999 euros but also PayPal transfer costs!
They at all did not speak about it as PayPal transfer cost more it is necessary to pay!
As not a support not phone did not answer, Hardware did not work have informed in PayPal that amount of total not authorize. Two hours later they have disconnected a server, have removed all logins, KVM, ACP.
A problem that they ignore me and do not wish even to talk. Have not answered my messages and complaints.
Now I do not have money, not a server.
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Jan 2, 2009
It's been almost 3 weeks, more or less, since I signed up with XenVZ (xenvz.co.uk). Sean does a good job on support whenever I put in a ticket - fast responses, always.
As for network stability, it hasn't disconnected from Quakenet (IRC network) since I've gotten it - signon 17d 20h 40m 25s ago.
As for speed, 19:36:39 (10.80 MB/s) - `100mb.test' saved [104857600/104857600] (from cachefly).
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Feb 11, 2009
I'm a VPS customer of Hostchum.
I found good customer support officers there.
They provide about 20 hours a day live-chat service .
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Sep 7, 2009
I am a current customer of Burst for more than 6 months already and so far I am loving their service. There are very, very minor issues but it gets resolved in a timely manner. I have 7 servers with them and looking forward to expanding more. Their sales support Shawn and Benj are very considerate and their technical support Brian is very helpful, knowledgeable, polite and treats customers the right way.
Burst live chat support (AIM) is also the best I have seen with a host.
I recommend them to everybody who's looking for a reliable network and good support!
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May 30, 2008
Thought I would share my recent experience with VertexHost.
I run a vBulletin forum and I had a VPS for over 2 years through PowerVPS. However, due to irreconcilable differences with them offering my current package at a lower price than what I was paying, then refusing to give it to me at "todays price" unless I canceled my service and transfer my data, I parted with them.
I had a "contacting spree" weekend where I contacted 23 different hosts and talked about what I was looking for (I wanted to move to a dedicated server since I figured with my community growing I might as well select a place that I could grow into)
I needed a managed server with decent specs since VB is a server intense application.
Some of the managed server "top players" I talked to were LiquidWeb, AxisHost, and RackSpace. Others were smaller companies that I had saw posted on the dedicated forum offers section.
AH took far too long to get back to me, quite a few days actually. LW would meet at a price for me (my budget was $150- about $170) at $150; however, gave me a very 'downgraded server' compared to what was being offered other places. Finally RS was just way overprices and couldn't come down to my range. Most companies gave me a round-about answer, seemed flaky, or just weren't interested in really helping me.
I had known about VertexHost because I used to host/use Infopop's Eve forum software and they were also on the forums there because they had used UBBThreads before developing their own forum software. Anyway, long story short, I decided to see what they were up to.
Billy from VH was very quick to answer all of my questions and made my sales ticket critical and a top priority. He not only told me what would need to be done in terms of transferring my forum and files (I was coming from Plesk to CPanel) but offered to do it for me.
I agreed that it would be best to have him do it, and he happily did it, free of charge I might add.
Along with transferring my forums over, he also made it so I lost no time while waiting for my domain to propagate. He set it up so the old IP from PowerVPS would send people to the database on my new server with VH.
It was such a seamless transition... my forums were down for only about 2 hours total. I might also mention those 2 hours were from a little before midnight until about 2 AM; a time when the forums are slow any way.
I don't want to get any more long winded than I already have, so in a nutshell VH not only met me on price, but they also transferred everything for me, made sure I had little down time, and were very knowledgeable about any question I had.
I cannot stress enough how highly I recommend them. I'm a loyal customer who likes to stick with what works and who appreciates my business. I do not foresee my leaving VH any time in the future. I can now sleep peacefully knowing my site is in good hands!
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Mar 18, 2009
In this thread i would like to recommend about this company.
I was looking for a good anualy package in respectable price, and then Host-monkey offered a cheap deal and i said why not.
I just want to say that after i joined i got alot of help, anything i wanted and anything i needed.
The site contain realy good costumer system that provide many services.
After few days i decided to upgrade my plan and it was fast and courteous.
The server is realy strong and fast for me, even that im from far away land from usa.
I hope you will choose it too, you wont dissapoint.
[url]
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Jul 17, 2008
I desperately need someone to trouble shoot and eventually fix a mySQL/PHP program we had a month ago. The problem was costing the company I do work for nearly $1,000 per day in lost money. I received 15 people contacting me off a post I made on WHT, and elected to work with Dingloo from auroinfotech.com. And what a great decision that was!
Dingloo and his associate from the get go showed great communication skills, professionalism, and most importantly... fixed the problem very fast!
I truly appreciated the work he and his associate did, and the speed in which they completed it. Our PHP script is 100% fixed (and its a very complicated PHP script) and is working great.
I love to give positive reviews, as I feel people who do an excellent job need to received praise. Thanks again Dingloo for your hard work, I truly appreciate it! You've made work around here a lot better, and we all thank you in the office!
We will continue to use your PHP/mySQL/Admin services in the very near future. I put this in the Ded. Server Forum as this included Admin work on 5 of my servers, and other Admin Duties beside programming.
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Apr 10, 2008
--An extremely positive review of 3DGWebHosting
We now have passed 60 days with 3dgwebhosting (3dgwebhosting.com) and what had started as a VPS only endeavor continues to expand based upon the incredible level of support and technical performance we are receiving.
If you would have asked me three months ago about 3dgwebhosting I would have been unable to respond...I did quite a bit of research when we decided to switch from a shared hosting offering with some large shared hosting providers to a VPS. I contacted close to a dozen providers and inquired regarding performance, packages, support, etc. and at the end of the day there was a level of comfort with 3DG that I did not have with the majority of other VPS Providers. Don't get me wrong...there were some shining stars in the bunch but something about 3dg (beyond the great pricing and flexibility) sold me on giving them a try.
Being a serial entrepreneur I have always been partial to working with smaller (at least those that felt smaller!) customer-centric firms for all of my support services from back office to technical. This was no exception. Performance is obviously critical in the technical space but I also view customer service and attentive vendors as critical factors in vendor selection.
Well the short of it is we have been on board with 3DG for over 60 days. Performance has been top notch and the level of customer support has been unmatched by any technical services provider I have used in the past. In addition, 3DG has become a strategic partner and has provided some great insight into how to globalize our technology and incorporate our clients’ needs into our technology platform (i.e. SharePoint). I truly did not expect to see this level of involvement on a consulting front and level of customization on a technology front from a hosting provider – a pleasant surprise! Kudos to David and the 3dg team. We have many sites on the VPS but our primary is glotegy.com.
If my business provides a level of service that is worthy of praise I always hope that my clients will speak their mind and help me spread the word about what I am trying to do. With that said I cannot recommend 3DG highly enough!
Since the inception of the VPS we have also put in place a dedicated server at 3DG that is running Office SharePoint Server and will be live with a hosted solution of Microsoft Dynamics 4.0 CRM with 3DG sometime next week.
Sorry for the long post but as you can probably tell I get pretty passionate about my business and those firms who help me with my global endeavors! To sum it up...finally...3DG is attentive, customer-centric, and a valued business partner.
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Dec 23, 2008
[url]
We've been having trouble with uptime and a SQL box through Lunar Pages in the past couple months and we couldn't take anymore trouble. As such, we went looking for a new Windows VPS provider. Given I'm not a Windows person by default, my daily computer is a
Mac, I needed some hand-holding for the transition.
Through the research for a Windows VPS supplier here at WHT, I selected several firms to investigate and communicate with. Principally Host My Site, Liquid Web, and Bird Hosting. After conversations with each via email and phone calls, Michael of Bird Hosting [url] quickly rose to the top.
Michael, once we informed him of our intention to move to him, had our single-domain Windows VPS migrated from LunarPages to Bird Hosting overnight. Even when a SQL access issue rose up, Michael has been quick to respond and get our support system up and running again.
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Nov 6, 2008
I did some searching and couldn't find any relevant information on sologigabit.com
has anyone used then before? hows the network? service? hardware?
I am referencing this ad:[url]
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Jun 26, 2008
Namecheap.com offers PositiveSSL certificate for free at the moment
[url]
I was wondering what is its encryption ability compared to RapidSSL certificate?
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Sep 26, 2009
Any one have any thing to share with us regarding the one.com hosting company (located in UK)?
According to their awards page:
"#1 UK Budget Web Hosting Provider - UK Web Host Directory - June 2009"
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Apr 22, 2008
I did a search on this site, and read a lot of negative things about site5.com
Is it still a 'bad'company or has their service changed?
Is it better to take a hosting with hostgator.com
Because aren't they overselling their packages: 1500 gb (storage) and 15.000 gb (bandwithe)
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May 21, 2008
After few days of not getting even "one" spam out of average 70 messages a day...the company manager got angry! He thought the mail system is down.
Our provider - a VDS subscriber who rent us shared plan for a website - said: we changed nothing. I confirmed: did you install any new anti-spam software on the site...they said: NO.
In a next conversation with the company manager, they told him they installed a new anti-spam software on the whole server and cannot make it off for our site specifically.
The problem is, they already had a kind of anti-spam software which only "marks" spam-like messages with "**SPAM**" in the subject line, and doesn't mark others. I am afraid some customers' emails get marked and deleted with this new software they claim implemented, based on false positives.
Many times I get my emails in Yahoo and Hotmail go to Spam/Junk folder for some not-widely known reasons, like sending to myself, while putting recipients in CC, and other strange reasons like just using CC in an auto-reply!
something any non-tech person might do.
I am thinking in switching to a new host where we only host mails (mx record), so we don't have "any" email deleted without our check.
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Jul 27, 2008
I used Web Hosting Talk to help me choose a shared web server and the choice I made was Hawk Host.
I just want to say I have had nothing but positive experiences with Hawk Host in the two months I have had it. No down times, no slow downs. Nothing.
Today (a Sunday afternoon) I had a problem with a Moodle course I am running on Hawk Host. This turns out to be a problem not with anything at Hawk Host, but with Moodle itself. I didn't know that at the time, though, so I turned in a trouble ticket at Hawk Host.
Within an hour -- remember, it's a *Sunday afternoon*, Tony had not only gotten back to me via e-mail, he had implemented a solution that is going to solve the biggest aspects of the problem until I can get things resolved with Moodle itself.
I had to come back here to share my experience. I don't post a lot of forum messages at any of the forums I visit, but I read a lot. This time, however, I simply had to write about this. I do not think it is possible to provide better customer service than I have received at Hawk Host.
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Mar 11, 2008
I don't really know much about how mod_security rules work, I've just clicked on default configuration in WHM.
Anyway one user on our vbulletin board has pmed me saying he can't access the board. He gave me his fixed ip. And I noticed it is in CSF denied ip list as:
lfd: 5 (mod_security) login failures from xx.xx....
I've checked mod_security log and it has like twenty entries for this ip saying: ....
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Mar 12, 2008
Got this error on rkhunter 1.3.2
Quote:
[12:16:24] /usr/bin/wget [ Warning ]
[12:16:24] Warning: File '/usr/bin/wget' has the immutable-bit set.
Is that a concern? What does it mean?
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Jul 9, 2007
I tried a little searching both in Google and on here but this is probably going to be a private or member-based thing anyway.
I've gotten a couple comments that some of my outbound personal mail is ending up in spam folders. I think it's almost completely limited to having Outlook (or Express?) as a client... which I assume doesn't even do network-based lookups. Nonetheless I don't seem to be on any blacklists, and running it through my own spamassassin filter comes up basically zero score. But the fact that more than one person has had the problem concerns me greatly. Also, I haven't seen any significant reason why the content itself would trigger anything.
I realize a public spam test service would basically be a "testing ground" for spammers to evade detection, but there's obviously legitimate uses as well... is there such a tool somewhere? Thanks for any advice. Public information sharing is key to a forum, but PMs are welcome in this case.
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May 12, 2009
Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.
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Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
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Apr 26, 2009
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
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Sep 27, 2009
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I will keep you all updated.
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Apr 17, 2009
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5
Deals:5/5
Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
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May 5, 2009
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
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Sep 12, 2008
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
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May 1, 2009
I have been with virpus for the past 7 months
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded:
203497
509467
385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10
Tech. Dept - 10/10
Sales/Billing Dept - 5/10
my site submitted for review via report feature
I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
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Dec 15, 2008
First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
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Sep 18, 2009
Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
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May 15, 2009
havent seen any uk2.net review on WHT? maybe someone can share since im really keen on getting a shared hosting plan there?
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Oct 30, 2009
I have been using 1 and 1 web hosting for almost 3 months now. In that time my site has never been down. I use them to host my website but i use google App for my email server.
In the three months that i have been hosting with them i have only had to put in one ticket due to a mysql database issue. Which then turns out something that i have done.
I would recommend 1 and 1 to my friends and family.
I have two domains hosted with them...
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