Iweb8 - Email Problems
Nov 1, 2009
Only I and another user have access to the server. Suddenly I got loads of 'underlivered emails' in my inbox. And then followed by iweb8 warning me of sending out spam.
Of course I didnt have a clue what was going on. Anyway, I managed to find out to delete the que, changed the password, and it stopped.
I havent a clue how it happened. Was it at there end? Or did someone hack in?
My servers ip is blacklisted on many sites, this is preventing me from sending out most of my business emails. iWeb promised to unblacklist them within '48 hours' 2 weeks later Im still stuck.
I asked them to swap my ips over so I can send my business emails and they refused. So what am I supposed to do?
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Jan 1, 2008
Ive found the following server on Iweb8.ca ,thus I have several questions.
1.Anyone have any suggestions on a recommended Free control panel?
2.Does anyone have any Iweb8 coupons or discount codes?
3.Does anyone know any Canadian server companies that could provide equal or better server for the price ?
4.Also my software is ASP/MS SQL based. Would I need to purchase MS SQL or is it possible to download from microsoft site and install on server ? . If MS sql has to be paid for I know iweb.ca offer monthly payment option for it but does anyone know a cheap place to get a license for MS SQL ?
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Packages
Configuration NOW-IV - mysite.com - Athlon64 X2 6000+, 2GB RAM, IDE, 2 X HD 320GB, Raid 1, Remote Reboot Port, Port 10mbps - 169$ USD
Bandwidth GB included : 1500 GB - Additional GB. 0.60 $USD
IP addresses Up to 7 IP (Use note to justify requested IPs)
Operating system WIN2003 Standard (EN) - None / Remote Desktop + IIS - 35$ USD
Administration Managed Level 1 - 0$ USD
Additionnal products 2GB RAM - 25$ USD
Total monthly price -$229
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Aug 7, 2007
I am currently in the process of looking for a VPS or Dedicated Server provider in Canada. I realize that the cost of doing this will be more than having one in the US but I am willing to pay the extra price.
I first started looking at Rackforce and they seemed reasonable but after reading a few things I found iWeb8.com and for about $7CAD more I could get a dedicated server with them rather than a VPS with Rackforce.
Is anyone here currently (or recently was) a customer with either of these companies and can provide some insight into how their service rates? I've read all the posts I could find reviewing them but most of the ones I found were at least a year old. (Although I may have missed some sections somewhere)
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Mar 11, 2008
I warn you, there is not a single good thing to be said about iWeb8 after our vast experience with them so if you want cliffnotes, picture a man shuffling through around 100 emails, invoices and chat logs while screaming in frustration. I’m attempting to piece together a structured account of our experience at iWeb8 Technologies through all that so bear with me here.
We run a non-commercial website that receives around 20 million page views per month. The problem is we quickly outgrew our technical know-how and had a pickle on our hands once our dedicated server at HostGator started buckling under the pressure. Friday is our most active day, as that’s when we have new content for our members – it’s also the day when our server became virtually inaccessible due to the traffic. We needed a solution, because HostGator basically told us to upgrade our machine or stop bothering them, [click here] for that story.
We narrowed our choices down to 2, SoftLayer or iWeb8 Technologies. We called them both up and learned about their datacenters and what direction we should go with our situation. SoftLayer’s salesman misunderstood a bit (as we later learned, more on that later) and offered us an overwhelmingly costly setup (upwards of $1500+ per month). iWeb8 ‘s sales representative “Brian” reeled us in with a couple promises –
1)The solution they outlined to us (2 web servers, 1 database server) would work.
2)If we opted for Level 5 management ($149/month) they would “treat our servers as if they were their own” (word for word)
We were very excited and worked out the details with them. We were convinced to go with a 12 month plan which would save us money in the long run. Our server manager suddenly switched from “Brian” to “Patrick Bertrand” at that point. And then the problems started.
The very first Friday we were fully set up on their servers, we crashed. We crashed under less traffic than our single cheap dedicated server at HostGator handled. It took iWeb8 1 hour to reboot our server. The next Friday, we crashed. We were down for 3 hours before we were rebooted. On 11/08/07 We asked for a hardware diagnostic and an inquiry into why we were crashing with pretty much twice the power we previously had – they told us we should add 2GB more ram to our servers for $50/month each.
We had them install the 2GB on one server to do them in phases, and thus minimize downtime. After the installation of ram that server performed far worse than it ever did before, and shot up to 100% CPU usage with 1 user online. This was my first experience with the post 6 PM Janitors who man their support staff. Apparently after that timeframe all the knowledgeable techs go home. After hours of waiting and talking on live chat / phone (to the same person every time, the only person who answered…) I was basically told that nobody there could do anything and I would have to wait until 8 AM EST for a senior technician to look at it. OTHERWISE, I could pay $180/hour or some ridiculously high number to get it immediately looked at. That Level 5 support really pays for itself huh?
I hired an emergency outsource administrator to look at it, he quoted me at $200 until the problem is resolved which was a steal. He found that I didn’t need ram at all. It was in fact my faulty motherboard that was causing the problems on that server. Ooooooh! Thanks for doing your “hardware diagnostic” properly and telling us to upgrade our ram for $50/month iWeb8, you’re really looking out for your customers. Finally at 12:15PM EST noon the next day it was looked at and replaced.
Exactly 1 week later on 11/15/07 all of our servers went offline for an hour or two. We were told it was a network issue and it was resolved. Nice.
Now here’s where the monster problems started. On the evening of Tuesday 12/01/07 all of our servers went offline. We opened an emergency ticket and the Janitor responded saying 3 apache modules were missing (huh?) and that it was fixed. Thing is, it wasn’t fixed at all. All 3 servers were still offline and unreachable. Finally our outsourced server admin gets into one of them and sees the load at 150+ with a ton of httpd threads open. He runs netstat and concludes we’re being DDoS attacked. Swing and a miss again, iWeb.
After exchanging pleasantries with the Janitor all night the senior staff finally got in at 8AM. His conclusion was to shut down apache and wait it out, since iWeb8 has no DDoS mitigation systems. Great. 2 days pass and nothing improves. We talk with our server manager to find out if we can terminate our contract and take our business elsewhere due to the pile of [expletive deleted] they’ve dumped on us ever since signing us, and the uselessness of “Level 5” support. He responds saying, and I quote
“Concerning level 5 support, have you requested the monitoring service alerts to be sent to our sysadmin cell phones ? if you did please provide the original RT number so that i can investigate to see why it has not been done on our side”
Wonderful. So you’re basically paying for nothing until you use your psychic powers to determine that you need to request something you thought was assumed with your $149/month. Nowhere when we signed up were we told we had to submit a ticket to request that our Level 5 support is useful. He also mentioned that the original salesman was “wrong” in offering us the phrase “we treat your servers like they’re our own”.
He responds again saying the website is working from his side. We test from 3 ISPs and proxies and we can’t connect, so no, it’s not working. Our server admin determined that their solution involved blocking pretty much all incoming traffic except their own range. We once again requested that the contract be terminated, as we were blatantly lied to on multiple occasions and they’re threatening our website with their poor level of service. He says he needs to discuss it with the higher ups.
At this point I’d already moved my sites to a 2 web server 1 database setup at SoftLayer, they put my site under their Cisco Guard and their team actively worked against my DDoS attack, ending it within a few hours. I’ve been happily at SoftLayer ever since 12/5/07 without any issues on this setup. See my review of them by [clicking here].
Anyway, on 12/17/07 iWeb sends a global email to all their customers informing them that “Improvements will be made to night and weekend customer service”, thus admitting that they were actually manning their Janitors – too little too late though.
On 01/15/07 we still hadn’t heard from them (except for a couple dozen invoices that failed because we weren’t going to send them anything until this was finalized), so we talked to our lawyer and threatened legal measures on iWeb8 if we didn’t hear from them so that we could terminate the contract. On 01/16/07 we got an email from Patrick Bertrand confirming that the contract could be ended, they would send us the details later.
Turns out the details was they wanted 20% of the remaining contract value to terminate, which he ensured me was a “good deal” because “he knows his company and this is the lowest they’ll go”. Is he trying to sell me a car or what? At this point it’s whatever, if we can pay $1,495.26 (20% of the remaining contract) to make the iWeb8 nightmare end, let’s do it. So we did, on 01/25/08 we paid the entire amount and our contract was effectively terminated.
Now in March the nightmare returns. We receive an email from them demanding that we pay $740.00 for “services” rendered from the period of when he said he’d talk to the higher ups till we were waiting for them to do virtually nothing until we called them up in January.
At this point we’re weighing the option of paying off these swindlers and being done with it once and for all (even though they’ll probably come back to us in June with “interest” invoices on this current one) against fighting it. That’s where we’re at now… I hope this was enlightening for you if you’re considering falling for iWeb’s lies, random surcharges and all in all horrible service.
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May 28, 2015
I'm having difficulty sending an email to another email address (with a different domain) which is on the same VPS.The trouble is, on the other domain's VPS control panel, within the DNS settings, the MX records have been pointed externally (to an exchange server). Their email is turned off. But bizarrely, their mailbox is full.
It seems as though Plesk is ignoring the MX records, and sending MY email internally to the OTHER domain's mailbox on the same VPS.How do I get Plesk to send my mail to the correct EXTERNAL MX records?
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Jul 18, 2009
I had a email address I deleted on my server (postfix on Debian 4), but to my surprise the server still recieves email for the address!
(I have manually tried sending a email to the address and it comes througt).
I have deleted the address from the /etc/postfix/virtual file and restarted postfix.
What could I have forgotten?
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Feb 13, 2007
One of my customers asked me if is possible technically to offer free email services.
Since he's going to launch a big portal he want to offer such things later, for all users.
Now, there are problems as:
a) if there is any possibility to compress emails similar with GMAIL or YahooMail or so, because i can't imagine the email is uncompressed
b) how can be handled email boxes over multiple (mail ?) servers if the HDD space needed would be larger than for one server HDD ?
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Oct 27, 2009
I am having an email issue and I can not resolve. I am hoping for some assisstance here.
One of my local clients are not able to email each other in their office. (About 10 employess I believe)
They are using Outlook mail client, and using ISP's SMTP server. They are able to send/recieve email to other users externally, but not intenally.
Using webmail works perfectly fine.
I spoke with my host and the said everything is working fine. I checked with the ISP to see if they are blocking the IP address on the SMTP server. They said they were not.
I have a personal account on the same server and tried to send email to another local email account, and it did not work either. Tried to send email to my clients email and they did not recieve anything.
I am on the same ISP as my client, so Im still not sure if its the ISP or not.
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May 19, 2007
I setup mail piping with Exim so that e-mails sent to a specific account be forwarded to my PHP script. It's not working properly, because when I send a mail to this account, it's bounced by the mailer daemon:
Code:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
pipe to |/home/user/public_html/support/parse.php
generated by support@mydomain.com
local delivery failed
In my /etc/valiases/domain.com file I have:
Code:
support@mydomain.com: "|/home/user/public_html/support/parse.php"
*: :blackhole:
What can be causing the error?
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Mar 11, 2008
On one my servers, I'm receiving hundreds of spam emails that are clogging up the email queue to email addresses that do not exist.
For instance domain.com, I would get
bob@domain.com
liz@domain.com
325235@domain.com
You get the picture. How do I setup my server so that if there isn't an email address setup the email automatically gets deleted instead of trying to attempt to deliver it?
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Jun 30, 2007
I have a client who has his own hosting account, and wants to leave his e-mail on his own hosting account, but his website on my hosting account.
On his own hosting he has created a sub domain called shop, and pointed its A record to the IP address of my server. On my server I've setup his domain name, and created the sub domain shop. That all works fine.
The problem I have is that the site under the shop domain needs to send an e-mail to sales@hisdomain.com. Now my server thinks the main domain is setup on my server, so it sends the e-mail to itself.
I'm justing wondering how I can get the server to point the mails back to his hosting?
A previous host I've used said they had to add the domain as a remote domain on the server, then they had to make some changes to /etc/localdomains because I was getting errors trying to send mails to the address.
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Dec 11, 2007
A email account can send email, but cannot receive email, why? How do I know the answer why?
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Jun 24, 2008
I currently have a domain on Server 1 (Linux, Apache, Ubuntu, Matrix control panel).
This server does not have any spam filter, so I have moved all the email accounts to Server 2 (Linux, Apache, Fedora Core, Plesk) which does have a brilliant spam filter; and have changed the DNS record for mail.domain.com to the IP address for Server 2.
Emails are being successfully received on Server 2.
On Server 1, when an email is sent through SMTP to an address at that domain, it does not send it to Server 2, it gets delivered to the hosting account for the domain on Server 1. So what I am guessing is happening is that Server 1 detects the domain has an account on the server, and instead of looking up the DNS info for that domain, just assumes it is on Server 1.
What I need to do, is force Server 1 to send email for that domain to Server 2. Is this possible, and if so, how can it be achieved? If more info about the server is required for a solution please let me know and I'll provide what I can.
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Jul 9, 2009
I have a Windoze box with three ip addresses and running Mailenable Professional as the mail server software. I do not run any DNS, rather I set up the domain to point to my server at the registrar. All of a sudden I'm getting returned mail, "This server requires PTR for unauthenticated connections". When I run the diagnostics on the mail server it says that none of my ip addresses have reverse dns....... I'm confused, what do I need to do at the registar and server level to feel joy again?
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Apr 9, 2009
I've searched around on the forums and it's really confusing to choose a host. I was wondering if you could pls recommend me a host...
The system will have about 20 users and each user should have about 4-500mb space for email. FTP will be used fairly often too with file sizes up to a few hundred mb. The website won't take up much space.
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Feb 28, 2008
i have a client that has configurated his email in Windows/Outlook and it works perfectly..
the problem is that, when he configurates it from a Mac, he can recieve emails but he cant send..
its the same internet connection..
My question... Is there anything else that he has to configurate in Mac that he doesnt in windows?
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Sep 10, 2008
What is more recomended. Using a hosted service such as Google Apps or using the VPS server for email?
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Sep 24, 2007
VPS I want to use to send out newsletters to my customers.
For sure, this is no spamming, but I know that some companies out there are sensitive to a lot of emails. Therefore I am looking for a company who will talk to me first if they have any concerns and who will not suspend my account the rambo way ;-)
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Dec 16, 2008
We have been using ************ for about 6months now and have had an ok experience on their windows servers.. But recently we have been getting delayed emails, coming in between 5 minutes to 10 hours after an order has been submitted. We have submitted several help tickets. They say what email is having trouble and its all of them, they say we will check on it and then nothing, its sporatic but sometimes its totally unacceptable.
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Jul 29, 2008
PROBLEM: Emails sent via BCC end up with the TO: field empty and some servers reject the emails if the TO: field is empty."
Hi folks, I recently moved from a certain provider who had raised their rates twice in one year (and some of you know who I'm talking about). I moved to another provider for my dedicated server, but now have a problem with email I send from my forum. I run a discussion forum and sometimes need to send notices to my members. I use an admin "control panel" in the forum software (similar to THIS forum). I send the emails out via BCC, but there is a place to put a default address, such as "members@myforum.com" . With my previous server, when I would send those out via BCC and the received emails would have the default address in the TO: field. However, since moving to the new server, the emails no longer have the default address and instead the TO: field is blank when people receive the emails. The problem is, some people
s servers require someting in the TO: field or they reject the email.
Assuming this is a server problem (mail server configuration?) does nayone have any ideas what the propblem might be? I'm using the exact same software as I used on the old server where things worked properly.
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May 25, 2007
The reply my reseller gave me was as follows........
the domain overseas does not have the correct RFC dns entrys hence our mailserver will NOT accept NOR deliver email to it or accept from it. This may have not been an issue where you previously hosted due to the fact that they most likely used an insecure setup for the mail server. This issue is closed
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My customer can email his customers in china / russia just fine... but when they email him they get bounced back...
I do not understand RFC?
This customer has had different email problems with all of the 3 hosts he has been with. His last host mail worked fine 80% of the time, and he left because their servers were always down...
why mail from bk.ru eavangard.ru and tmag.com.cn and even yahoo.co.in
would be bounced back to the senders?
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Jul 13, 2007
I have apache running on my Ded Server with mysql and PHP, but when someone registers they dont get an email. Is there a email system i have to setup? So my website sends emails?
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Feb 28, 2007
i recently setup a new server - and my client tells me that emails that he tries to send through the server never reach the inbox - but are directly thrown in the spam box.
this happens on hotmail and gmail.
from my first glance, he has rdns setup properly, basic SPF implemented, and his ips are not on any blacklists. the emails still get thrown into spam folder.
if someone knew how to fix this - im sure both him and i would be willing to pay some compensation for this.
domain in question is simplify.ws, and the ip is 206.53.62.191
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Dec 12, 2007
I just moved a new client over to our servers and got him completely set up yesterday.
Pointed his domain back at my nameservers etc. Everything was great got his email set up. Thats when the problems started. All of his email settings are the same as on his old host so there wasn't anything to change (username, password, domain is the same, etc.) Now his settings are to download a copy of the message and leave it on the server for a week. The problem comes in when his software (Leopard mail) polls for new messages it redownloads all of the old messages again. If I reset it to download then delete it works just fine but he needs to leave a copy up for a week or so. Server is CentOS4.5 and WHM/cPanel 11. I originally thought that it was a problem on his end but all of his settings are correct.
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Nov 15, 2007
I have a redhat enterprise 5 server running cpanel/whm with exim. I am not getting some emails. I tried turning off spamassasin, boxtrapper, and my firewall. Some emails just wont come though.
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