IWeb8.com Experiences
Aug 7, 2007
I am currently in the process of looking for a VPS or Dedicated Server provider in Canada. I realize that the cost of doing this will be more than having one in the US but I am willing to pay the extra price.
I first started looking at Rackforce and they seemed reasonable but after reading a few things I found iWeb8.com and for about $7CAD more I could get a dedicated server with them rather than a VPS with Rackforce.
Is anyone here currently (or recently was) a customer with either of these companies and can provide some insight into how their service rates? I've read all the posts I could find reviewing them but most of the ones I found were at least a year old. (Although I may have missed some sections somewhere)
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Jan 1, 2008
Ive found the following server on Iweb8.ca ,thus I have several questions.
1.Anyone have any suggestions on a recommended Free control panel?
2.Does anyone have any Iweb8 coupons or discount codes?
3.Does anyone know any Canadian server companies that could provide equal or better server for the price ?
4.Also my software is ASP/MS SQL based. Would I need to purchase MS SQL or is it possible to download from microsoft site and install on server ? . If MS sql has to be paid for I know iweb.ca offer monthly payment option for it but does anyone know a cheap place to get a license for MS SQL ?
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Packages
Configuration NOW-IV - mysite.com - Athlon64 X2 6000+, 2GB RAM, IDE, 2 X HD 320GB, Raid 1, Remote Reboot Port, Port 10mbps - 169$ USD
Bandwidth GB included : 1500 GB - Additional GB. 0.60 $USD
IP addresses Up to 7 IP (Use note to justify requested IPs)
Operating system WIN2003 Standard (EN) - None / Remote Desktop + IIS - 35$ USD
Administration Managed Level 1 - 0$ USD
Additionnal products 2GB RAM - 25$ USD
Total monthly price -$229
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Nov 1, 2009
Only I and another user have access to the server. Suddenly I got loads of 'underlivered emails' in my inbox. And then followed by iweb8 warning me of sending out spam.
Of course I didnt have a clue what was going on. Anyway, I managed to find out to delete the que, changed the password, and it stopped.
I havent a clue how it happened. Was it at there end? Or did someone hack in?
My servers ip is blacklisted on many sites, this is preventing me from sending out most of my business emails. iWeb promised to unblacklist them within '48 hours' 2 weeks later Im still stuck.
I asked them to swap my ips over so I can send my business emails and they refused. So what am I supposed to do?
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Mar 11, 2008
I warn you, there is not a single good thing to be said about iWeb8 after our vast experience with them so if you want cliffnotes, picture a man shuffling through around 100 emails, invoices and chat logs while screaming in frustration. I’m attempting to piece together a structured account of our experience at iWeb8 Technologies through all that so bear with me here.
We run a non-commercial website that receives around 20 million page views per month. The problem is we quickly outgrew our technical know-how and had a pickle on our hands once our dedicated server at HostGator started buckling under the pressure. Friday is our most active day, as that’s when we have new content for our members – it’s also the day when our server became virtually inaccessible due to the traffic. We needed a solution, because HostGator basically told us to upgrade our machine or stop bothering them, [click here] for that story.
We narrowed our choices down to 2, SoftLayer or iWeb8 Technologies. We called them both up and learned about their datacenters and what direction we should go with our situation. SoftLayer’s salesman misunderstood a bit (as we later learned, more on that later) and offered us an overwhelmingly costly setup (upwards of $1500+ per month). iWeb8 ‘s sales representative “Brian” reeled us in with a couple promises –
1)The solution they outlined to us (2 web servers, 1 database server) would work.
2)If we opted for Level 5 management ($149/month) they would “treat our servers as if they were their own” (word for word)
We were very excited and worked out the details with them. We were convinced to go with a 12 month plan which would save us money in the long run. Our server manager suddenly switched from “Brian” to “Patrick Bertrand” at that point. And then the problems started.
The very first Friday we were fully set up on their servers, we crashed. We crashed under less traffic than our single cheap dedicated server at HostGator handled. It took iWeb8 1 hour to reboot our server. The next Friday, we crashed. We were down for 3 hours before we were rebooted. On 11/08/07 We asked for a hardware diagnostic and an inquiry into why we were crashing with pretty much twice the power we previously had – they told us we should add 2GB more ram to our servers for $50/month each.
We had them install the 2GB on one server to do them in phases, and thus minimize downtime. After the installation of ram that server performed far worse than it ever did before, and shot up to 100% CPU usage with 1 user online. This was my first experience with the post 6 PM Janitors who man their support staff. Apparently after that timeframe all the knowledgeable techs go home. After hours of waiting and talking on live chat / phone (to the same person every time, the only person who answered…) I was basically told that nobody there could do anything and I would have to wait until 8 AM EST for a senior technician to look at it. OTHERWISE, I could pay $180/hour or some ridiculously high number to get it immediately looked at. That Level 5 support really pays for itself huh?
I hired an emergency outsource administrator to look at it, he quoted me at $200 until the problem is resolved which was a steal. He found that I didn’t need ram at all. It was in fact my faulty motherboard that was causing the problems on that server. Ooooooh! Thanks for doing your “hardware diagnostic” properly and telling us to upgrade our ram for $50/month iWeb8, you’re really looking out for your customers. Finally at 12:15PM EST noon the next day it was looked at and replaced.
Exactly 1 week later on 11/15/07 all of our servers went offline for an hour or two. We were told it was a network issue and it was resolved. Nice.
Now here’s where the monster problems started. On the evening of Tuesday 12/01/07 all of our servers went offline. We opened an emergency ticket and the Janitor responded saying 3 apache modules were missing (huh?) and that it was fixed. Thing is, it wasn’t fixed at all. All 3 servers were still offline and unreachable. Finally our outsourced server admin gets into one of them and sees the load at 150+ with a ton of httpd threads open. He runs netstat and concludes we’re being DDoS attacked. Swing and a miss again, iWeb.
After exchanging pleasantries with the Janitor all night the senior staff finally got in at 8AM. His conclusion was to shut down apache and wait it out, since iWeb8 has no DDoS mitigation systems. Great. 2 days pass and nothing improves. We talk with our server manager to find out if we can terminate our contract and take our business elsewhere due to the pile of [expletive deleted] they’ve dumped on us ever since signing us, and the uselessness of “Level 5” support. He responds saying, and I quote
“Concerning level 5 support, have you requested the monitoring service alerts to be sent to our sysadmin cell phones ? if you did please provide the original RT number so that i can investigate to see why it has not been done on our side”
Wonderful. So you’re basically paying for nothing until you use your psychic powers to determine that you need to request something you thought was assumed with your $149/month. Nowhere when we signed up were we told we had to submit a ticket to request that our Level 5 support is useful. He also mentioned that the original salesman was “wrong” in offering us the phrase “we treat your servers like they’re our own”.
He responds again saying the website is working from his side. We test from 3 ISPs and proxies and we can’t connect, so no, it’s not working. Our server admin determined that their solution involved blocking pretty much all incoming traffic except their own range. We once again requested that the contract be terminated, as we were blatantly lied to on multiple occasions and they’re threatening our website with their poor level of service. He says he needs to discuss it with the higher ups.
At this point I’d already moved my sites to a 2 web server 1 database setup at SoftLayer, they put my site under their Cisco Guard and their team actively worked against my DDoS attack, ending it within a few hours. I’ve been happily at SoftLayer ever since 12/5/07 without any issues on this setup. See my review of them by [clicking here].
Anyway, on 12/17/07 iWeb sends a global email to all their customers informing them that “Improvements will be made to night and weekend customer service”, thus admitting that they were actually manning their Janitors – too little too late though.
On 01/15/07 we still hadn’t heard from them (except for a couple dozen invoices that failed because we weren’t going to send them anything until this was finalized), so we talked to our lawyer and threatened legal measures on iWeb8 if we didn’t hear from them so that we could terminate the contract. On 01/16/07 we got an email from Patrick Bertrand confirming that the contract could be ended, they would send us the details later.
Turns out the details was they wanted 20% of the remaining contract value to terminate, which he ensured me was a “good deal” because “he knows his company and this is the lowest they’ll go”. Is he trying to sell me a car or what? At this point it’s whatever, if we can pay $1,495.26 (20% of the remaining contract) to make the iWeb8 nightmare end, let’s do it. So we did, on 01/25/08 we paid the entire amount and our contract was effectively terminated.
Now in March the nightmare returns. We receive an email from them demanding that we pay $740.00 for “services” rendered from the period of when he said he’d talk to the higher ups till we were waiting for them to do virtually nothing until we called them up in January.
At this point we’re weighing the option of paying off these swindlers and being done with it once and for all (even though they’ll probably come back to us in June with “interest” invoices on this current one) against fighting it. That’s where we’re at now… I hope this was enlightening for you if you’re considering falling for iWeb’s lies, random surcharges and all in all horrible service.
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Jul 12, 2009
[url]
Their offering looks interesting, at least in the paper/web.
They seem to suupport SQL Server 2005 Reporting services
and allow the installation of custom dll components
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considering buying a UK VPS with VT6 as there service looks impressive and support is top notch and they seem knowledgeable
Has anyone else got any experiences with VT6
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experience with connexions4london as an IP transit provider. We are looking for dual 100Mbit (commit) connectivity in Telehouse East and their pricing and response time on the quote was very good.
Any feedback on their tech support and network will be greatly appreciated. Any other options (good network/price)
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Apr 10, 2009
They are sure running some great specials right now but sometimes things aren't as good as they seem. Any experiences from people especially on their management services & such from users who have had them (or used to have them) for some period of time (not brand new or short-time users--- unless the short time was due to very bad experiences from the start).
And please-no "secret reps" telling me how great you are, would like some actual user experiences. Have been very happy with the same provider for over 6 years but their pricing is not reflecting the current trends in server technology & I'm growing tired of "negotiating" (old tech at new tech prices) so I've been looking for some options for the first time in years.
High-end users preferred (quads-dual quads etc.) but mainly want to know if they live up to their management & security promises (response times SLA, tech knowledge, etc. for "fully managed".
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I would be interested in hearing thoughts on your experiences with Installatron. Is the availability of this something that you put a lot of value in when choosing a hosting provider?
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Has anyone tried oVirt yet? [url]
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I want to know if anyone has experience with dedicated servers and the ms exchange services provided by Coreix.net?
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Does it has a full time staff with "real" engineers and a good support?
And about the network and datacenter?
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Jul 16, 2008
A few month ago I needed some Windows VPS server and checked out WHT.
Apparently some folks recommended VPSLand and I thought it would be a good choice. Well after a few weeks with them I decided to move to another firm, because their Support is worse then I have ever seen with any hosting company.
It takes days to get an answer and in one occasion i even had to cancel the server since they couldn't get it to work again
Then yesterday one server went offline and after waiting a half day on support I received an email telling me that the server was online since months.
Then the hit today was that they just shut down one of the server cause he would use to much CPU
The thing which puzzles me is that they shut it down without notice and have me, the client, figuring out why i can't login
Long story short. I will move all my server to another company and can only recommend you to stay away from those guys.
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Nov 18, 2008
I'm a longtime lurker and finally decided to register today. This place has been great for hosting info., etc.
I've been piggybacking on a friend's Mosso hosting account for about six months. That is, I pay a % of the $100 full-account price, as I haven't needed the full allotment of space, bandwidth, etc.
While I like Mosso and especially the simple control panel, etc., it seems like they've had a tough run of stability problems lately. Other than a couple instances of my site taking a few seconds to load, I haven't been impacted myself (that I can tell).
HOWEVER, I've noticed Mosso very recently has changed the format of their Status blog by eliminating the archives and only showing the latest post or two. This tells me Mosso is concerned with the number and length of outages they've had lately, as it's no longer possible to review recent downtime issues as it was for most of the past few years. (I was watching Mosso long before switching to their hosting.)
Further, maybe I'm just paranoid, and it seems like others would be complaining if it's true, but lately I've suspected some email is going AWOL. There have been several instances lately when I've checked my email after a day or two and noticed 10- and 12-hour gaps with no emails (not even spam). I've also had weird stretches where I've sent emails to a dozen people but only received replies from half of them. (These are friends and business associates; people from whom I'd expect a 95% reply rate.)
After a lot of comments, and especially complaints, on this board over the past couple years, it seems like Mosso rarely comes up here anymore, which seems like it should be a good thing. I'm curious if others here have had recent experience with Mosso and, if so, if they've had any problems.
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Apr 22, 2008
This thread is mostly for me to keep track of how things go with this host and hopefully to benefit any others that might be thinking of hosting with them in the future.
I'm going to try and keep my interactions with this host updated here over time.
04/22/08
Posted a pre-sales question in their forum, answer received 58 minutes later. (Good sign, but presales/sales generally have fast response times)
3:30pm
Decided to give them a shot, ordered the following package (some upgrades from the default package).
Hosted Domains: Unlimited $0.00
Disk Space (Upgradable): 3,000 MB $0.00
Bandwidth (Upgradable): 30,000 MB $0.00
Microsoft SQL Server 2005 Databases (Upgradable): 3 Databases $1.75
MySQL 5 Databases (Upgradable): 5 Databases $2.00
ASP.NET: ASP.NET v1.1, v2.0, v3.0, v3.5 + ASP.NET AJAX $0.00
ASP Classic: ASP Classic Version 3.0 $0.00
PHP: PHP Version 5.2.X $0.00
Sub-Domains (Upgradable): 10 Sub Domains $0.90
Domain Aliases / Pointers (Upgradable): 1 Domain Alias $0.00
E-mail Inboxes/Addresses with POP3 + IMAP4 Support (Upgradable): 5 E-mail Addresses + 5 Free E-mail Aliases $0.00
Mailing Lists (Upgradable): 1 Mailing List $0.00
Mailing List Size (Upgradable): 10 Contacts $0.00
FTP Accounts : Unlimited FTP Accounts $0.00
Statistics: Unlimited Domains Site Statistics using SmarterStats $0.00
Virtual/Application Directories: Unlimited Virtual Directories $0.00
Secure/Password Protected Folders: Unlimited Secure Folders $0.00
Dedicated Application Pool/Process: Yes, For Each Hosted Domain $0.00
Web Data Manager for MS SQL Server 2005: Yes, Includes Backup and Restore Tools $0.00
Remote Connections Enabled for SQL Server: Yes, Using SQL Server Management Studio 2005 $0.00
PhpMyAdmin for MySQL 5: Yes, Includes Backup and Restore Tools $0.00
Additional Components: ASPUpload, ASPJPEG, and ASPE-mail $0.00
Webmail System: Latest Version of SmarterMail $0.00
Automatic Customer Billing: Yes, With Multiple Payment Gateways $0.00
Confirmation page says my site will be setup within 24 hours. Not promising as far as auto provisioning goes.
3:35pm
Checked my email for order confirmation. I'm happy to see my site has already been provisioned! The email states that it might take longer (up to the previously mentioned 24 hours) for some of the upgraded items to take affect, I'm ok with this.
The email also contains all of the information I need to get things going, IPs, URLs, etc.
I'll update again later with any new information.
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vpsland.com/ezwin.html
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Somebody has a link to a website hosted with them?
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Apr 24, 2007
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Does anybody have good or bad experiences with this company?How are their network?
Any performance issues? Has anybody done any benchmarks on their VPSs?
How good (or bad) are their support?
Are they offering console login?
Do they have a SLA?
1
HTML Code:
wiki.xensource.com/xenwiki/VirtualPrivateServerProviders
2
HTML Code:
webhostingtalk.com/showpost.php?p=4431206&postcount=5
3
HTML Code:
grokthis.net/Hosting/vps/custom_distro.html
4
HTML Code:
vpsvillage.com
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