Forwarding Email Account Dropping Emails Without Bouncing Them
I own my domain [url] and have a reseller plan on a shared host [url]I have the DNS on godaddy pointed to the nameservers of reyox and on the Cpanel of my domain at reyox I have a forwarding account [url]set to forward to my gmail account.
To the best of my knowledge this has worked flawlessly for years but recently I have been starting to not receive emails from people. I found out when I wasn't getting replies I had been expecting and when I inquired or called the people instead they told me that hey replied... it's been happening over and over again lately.
When I asked my host last week they replied: "We did clear up some mail issues last night, some issues with the queue processing."
However after that it kept happening and now I am at a loss.
I don't know what's wrong nor how to troubleshoot it... It happened with people that are on all sorts of domains (gmail, aol, personal domains etc) and it happens sporadically...
It's really frustrating because I don't know what else I am not getting considering that every other day I find out about an expected email I didn't get.
The werid thing is that none of the senders whose emails got lost reported that they received a bounce issue...
how I can address this in terms of troubleshooting it and finding a solution?
Is there some sort of email monitoring services like there are site uptime monitoring services?
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While I am used to reselling and domain registration stuff, I am totally new to DNS stuff..I tried many searches and readings without hope. that's why I need your help. We have a problem that makes both incoming and outgoing emails from our website's email server not going or received, without any failure message or error message on both sides: the sender and receiver. We talked to our webhosting company- they do not own, but host on a dedicated provided by Iweb in Canada - and they told us a quick solution for this: To buy a private IP address, therefore our websites with them will not get blocked as spammy IP, setting us away from the dozens of sites they have on the same server IP (as domaintools reverse IP reported: xx other sites hosted on this server). The company I work for agreed on this solution immediately as we are loosing customers for this problem. They charged us 8$ a month for this "private ip". We had the same problem for another day after their solution, when I checked domaintools, I found our websites are still on the same IP of the company. I called them, and the Admin there told me: it's a hidden CNAME setting that is not shown to public because it's "private" and the delay happenned because we had to contact Hotmail staff and wait for their reply to include it in their safe list, but others as Gmail and Yahoo do not require contacting them and will go through automatically." My question is: - What is Private IP/ Private DNS? - Why and how it is used to prevent false blocking/bouncing? - Does that mean they had to sell it to every domain, while their IP is not on blacklists (I checked it). - Is Private IP just an internal setting or it has to be bought from a large ISP like regular/public IPs? and if just some settings, is this price fair? we pay 120$ annually for hosting one site with them. - They told us they put our other two sites on theis same new private IP. How can this be possible? - I cannot understand: Hotmail can prevent our emails from reaching inboxes, but can it also prevent its users emails from reaching us?? Is this issue a Private-IP related?? - What do you think the real problem is, and what advice(s) should I follow to have our emails going and coming smoothly in the future? Note: We don't send unsolicited emails ever. We only have a 1500-member mailinglist that we send a newsletter to, once every few months. Our daily email traffic is about 10 to 20 messages in and out.
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