Ecatel Review - Excellent

Mar 10, 2008

Figured I would give a review on ecatel.net. I first started dealing with ecatel on January 20th when I got a server for a management client. Soon after that I bought my own ecatel server as well as referred about 4 others so far to get servers, all have been very happy.

Bandwidth/Latency
They have unbelievable bandwidth to be located in that part of the world and being access form the states. I manage about 5 other servers in that area through different networks and ecatel beats them all. Latency is always very good, it would be completely possible for a gaming clan in the united states to rent an ecatel server and use it for games. Here is their latency readings from another place in The Netherlands but its safe to say that their latency from the states would be exceptional as well. Download speeds are also very good from the states about 30-50% better then other servers I manage in that area.

They have unmetered bandwidth and guarantee up to 10 tb and it is for real. I or none of my clients have used 10tb yet but I know of at least once that averages 30 -60 mbit all the time and we have not heard the first peep from them or had any limitations.

Support/Sales
Very good, I am very pleased with the support and sales. new servers are usually provisioned within 24 hours, the most one has ever taken was 4 days which was not an issue as I noted that the order did not need expedited and to take their time with it. They are very polite, speak excellent english and response time if good usually taking 2-12 hours for non-emergency issues.

Prices are also excellent. very good deals on all configurations. My favorite server they have are the p4 2160 dual core - its like a stripped down core2duo 1.86 with smaller cache. It runs very well and scored around 244 on the unix benchmarks we do here on that one thread. By far the best bang for the buck.

Uptime
Very good at least 99.9% during the time I have been with them. There has been a few very brief outages for maintenance but each time there was emails sent out explaining the situation and window. They are very good about notifying clients of any problems or outages.

Overall I am very happy with ecatel and when I refer them to people I totally vouch for their stability and reliability. They are one of those companies that you deal with and are very happy with from the start. I would recommend ecatel for anyone doing offshore hosting, needing high bandwidth/transfer or anything else. It would even be good for US hosts doing regular hosting


2 thumbs up for ecatel. My clients and I are very satisfied and happy with them. If you are considering them give them a try. Do not judge by their unfinished website, I would assume they do most of their sales fromreferrals and word of mouth so that is probably not a big priority, who knows but do not judge them from their website. Email them directly at info@ecatel.net and they will take care of you.

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Virpus Review - Excellent - 2+ Months

Nov 26, 2008

Virpus review - Excellent

Its my great Privilege to give them a excellent rating.

I ordered vps almost 2 and half months back after we had a poor run at WOC (not even for a month at them).

We had recd. so far fabulous support from their crew. The usual ticket reply time is awesome for an semi-managed vps.

Any reply with in 30mins and if provided proper information required as well they would do give the update and time note.

We didn't have any down time on our vps so far. The free back up facility for an semi-managed vps is really awesome. I was searching for a similar feature with lots of hosts but was unlucky. Just then came virpus to solve my every need.

Its just for a namesake they are semi-managed, I get support as if I get a complete managed support.

Till now no ticket on mine has been either ignored or nor delayed in response.
The speed is great and better than our previous hosts

My final word is Virpus Rocks - www.virpus.com

As far as my experience in concerned I will look forward to this company for a very long relationship with them and try to get my friends tied up at this excellent host.

Its been really my pleasure to give this review on virpus. Once again thanks Virpus team for making my life so easy and simple online.

This review is completely based on our experience and not any hand written material I give them 10/10 from my heart.

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Pacificrack 3 Week Review -- Absolutely Excellent Service

Sep 22, 2008

After using Pacificrack before we had considered to use them again, however the coverup thread certainly made us think but we decided to give them another go, however Chris Gotzmann was extremely helpful via MSN and we secured an excellent deal on a Core2Quad server.

Sales:
After speaking with Chris via MSN we came to a deal on a Core2Quad Q6600 server. Chris promptly created my client account and generated an invoice, I paid for it and the server was deployed and ready to go 10 hours later, Excellent.

Support:
The support before when we used them was excellent, Support ticket's answered in 10 minutes or less and the support now is still at that level if not better as some of our tickets get answered in under 60 seconds. We have put in several tickets this month and all issues have been resolved in under 10 minutes after getting an inital reply within 1-5 minutes.

Network:
I cannot really fault their network, it provides unbelievably good download speeds to the UK and good ping times, there have been only a couple of very minor hiccups this month but it only affected service for around 1-5 minutes if that.

Overall:
I am extremely happy with Pacificrack, their service is as good as it was before and Chris and the team have been extremely helpful and supportive to me. I cannot really fault their service and I hope to continue using them.

Sales Rating:
8/10, Sometimes took a little bit of time to get a response on email

Support:
10/10, Cant fault it and cant complain at reply times

Network:
9/10, Other than the couple of minor hiccups, no complaints here

I have submitted an IP address/domain to the mods for verification.

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1 Year Review Of JaguarPC -> Excellent Service & Hosting

Feb 1, 2007

It has been one year today that I have had a VPS with JaguarPC. It has been a pleasurable experience.

From day one I received prompt curious service from their sales department and support the few times it was needed.

I was overseas on trip to Bulgaria and Turkey right after setting up my VPS. I messed up something just before I left that caused the VPS to crash while I was away. It was my error - I was out of the country and my assistant who knows little about running a VPS was able to get out an email to me in Bulgaria. I opened a ticket with support and gave them my friends email address so they could work with him and that was all it took.

Support had my system up and running in no time even though I messed up.

The VPS has run perfect since. Just recently my VPS was moved from the Houston Data Center to the Atlanta Center. The migration went great and the new server is outstanding. Fast and very responsive. WHM/Cpanel a resource hog as it is loads almost instantaneously now. Two Dual-Core AMD Opteron(tm) 2210 Processors! The VPS has only 8.3% of memory usage with no disk swapping. SATA drives in RAID 10. My old server was always at 46% which still was good.

Regardless of what you may read here from some grippers - you too can have a good experience at JaguarPC.

Right now you can get 15% off for life on a VPS - if you are looking for a powerful server to have a VPS on the current ones Jag is selling are it! (till Feb 15)

I am no employee of JaguarPC just a happy client who wants to tell the truth about my one year anniversary with the company.

The company has a great forum where a good group of old time customers help other customers with installs or whatever with their hosting needs. Even the resident wacko VIN DSL is a big help when he wants to be

They continue to improve all faucets of the company with new ideas and services -that along with the continuous hiring of an excellent team of sales and service personnel as the company grows make it so that I can look forward to another good year at JaguarPC.

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Review On Ecatel

Jan 6, 2009

I was on the lookout for a dedicated server provider based in The Netherlands. I was recommended to take a look at Ecatel.

I sent them an email asking for quote on Nov 13 2008 and got a reply on the next day with all the prices. Not too bad for a sales response I thought.

I finally placed an order on Dec 01 2008 after several exchanges of emails with their sales, believing they can meet my requirements. I paid for upgrades of RAM and Harddisk on top of their basic offer.

It took them till Dec 07 2008 to get my server up (yes, I paid on the day I receive the invoice, i.e. Dec 01 2008). The excuse they gave was they do not have the necessary RAM in place to upgrade my server.

They did however adjusted my bills to commence on Dec 08 2008, so I thought that is quite fair.

Trouble struck, one of my partners was working on the server one day and it refuses to boot.

I opened a ticket with Ecatel on Jan 02 2009, requesting they look into the server. The NOC response rate was like once every 24hours or more. Initially they refuse to tell me what's going on, and when they finally do, they told me it is a BIOS error and the server is refusing the boot up.

I was told on Jan 05 2008 02:18AM (based on the ticket) DELL's staff would be visiting them on the same day morning to fix the issue.

After that, I have sent at least 6 tickets without response, I am left without any knowledge of the status of my server. I have asked why they have not plug out our RAM and Harddisks and put it on another server and let us run first while DELL fix the hardware, no response.

Till now, Jan 06 2008 about 0800AM their time, we still have not got our server up.

When our server was up, we are very happy, pretty much zero downtime. But the frustrations we go through trying to get them reply to us is almost unbelievable.

Will continue to post updates on the latest developments. I have pretty much lost hope in them.

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IPOWER Hosting Is Excellent...

Mar 1, 2009

We are now with Ipower for 18 months, and I would like to say there was very good service from their side... downtime was minimal (1 hour out of 18 months), and their support is excellent - executives speaking perfect english and offering very professional and helpful service 24 x 7
We don't run a huge traffic heavy website, but we do run certain smaller websites, and it was a good service all along.

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SolarVps.com Is Excellent Provider

Jun 4, 2007

In last three years I used five famous VPS providers and currently I have registering with Solar Vps. The service is excellent; Response to support tickets is very fast.

I suggest in anyone want to have 100% uptime server + good service, register with Solarvps.com Company.

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AllureHost Excellent Service!

Jul 13, 2008

I would like to thank Allurehost for helping me out. I have never seen great service like allurehost. I have been with them for more than 4 months and they increase their service everytime i need help! I had lots of trouble, some of the questions would be stupid, but allurehost would still help me out no matter what. There plans are very affordable price, excellent service, like i said 100 times. I think they are just the best host for me and plan on staying with them for as long as i can!
here is my website for those who think i am the staff, which im not:
www.inlabz.com

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Thumbs Up To VT6, Excellent Service

Jun 16, 2007

I just thought id let users know of my excellent experience so far with VT6, I ordered their diamond VPS plan along with cPanel and management. Setup was swift and took 12 Hours including server optimization and hardening.

Ive only been with them since wednesday. They were very friendly with answering all my presales questions. Support tickets are answered within 15 Minutes and one of mine was answered in 3 Minutes which is impressive. They have sorted out a few issues for me ive had after initial setup swiftly.

The server is not oversold and the VPS runs nice and quickly.

So thumbs up to VT6, So far so good. Ill be giving my 1 Month sometime in July

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Polur. Net:: Excellent Customer Service

Jun 24, 2008

I have to tell about the excellent service I received with Polur.Net. I recently put in a request regarding running a 3rd party script to support. I expected a response with complicated instructions but instead the Polur Team went beyond my expectations by running the script for me and even correcting my own errors which ensured that everything worked great.

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Excellent Web Hosting By Yawp Domains

Sep 17, 2008

Just wanted to get on board and discuss Yawp Domains. We are a new business that has recently started a new online shop. We were dealing with another company and came across Yawp domains. They have been fantastic with every aspect in getting us started. From the website set up to web hosting and domain names. They are genuine people who care about our business. The support team was great and the response time is exceptional. Definitely recommend them to anyone wanting a personalised service. The after hour customer service is second to none. Well done guys and keep up the good work. More people like you are needed in business.

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Wixed Internet - Excellent Hosting

Nov 3, 2008

Wixed is an amazing hosting company, never had or encountered downtime and if I have a question the staff is always there to help me out. And this for good prices.

- uptime: 10/10

- service: 10/10

- professionalism: 10/10

Overall the perfect host i've had!

Short but it has all you need to know.
www.2nd-design.com

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GigaPros Excellent Tech Support & Hosting

Aug 12, 2008

I had purchased an SSL certificate from Go-Daddy. The Tech support people at GigaPros were more than willing to give me the advice I needed and to get the certificate installed for me in very short order.

Polite courteous professional service, excellent response times and top notch support. This company offers excellent value for the money! I highly recommend GigaPros!

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SoftSysHosting.com Rocks - Excellent Support - Reliable Hosting - Fast Loading

Jun 15, 2009

If you need a hosting provider, reliable with logical prices and fantastic support then you should consider SoftSysHosting.com

I'm developing web sites since 1995 and through all these years I have changed many hosting companies always looking the best for my clients. BUT what are the basic 2 critical factors for a website?

1) Reliability -stability - fast loading

2) Excellent support staff.

SoftSystHosting.com has also logical prices for Windows2008 hosting needs.

Whenever I needed to open a new ticket during the process of domain transfer I always was getting a reply in minutes. Also the support staff is very gentle, experienced and always looking for to satisfy your needs. You need Full Trust for your domain? No problem. Just open a ticket and in 5 minutes you'll have it.

One main reason I left from one of my previous hosting provider was Full Trust. They offered only Medium Trust.

I left also another hosting provider since support system was horrible. I opened a ticket and I wasn't sure when it will be answered. In cases of troubles a complete absense of support may ruin your business. I usally do changes at night or weekend when my clients do not work. What happen if something goes wrong and there is no one at the other side of support to help you? I have faced such situations that the 24x7 support was 8x5.

So if you want to be free from anxiety and have reliable hosting with a fanatical support team, then I suggest you to join SoftSysHosting.com

SoftSysHosting.com Support rocks.

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Ecatel

Nov 7, 2009

Really sad that a company warez-host Are fraudulent

Where I do not have a copy of my company files warez-host tell me to contact you!!

Can you help me obtain a copy of the Forum

Transport will be on the same day

And transaction charges will be paid

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Ecatel

Jan 7, 2009

As many of you are aware I have been very active in the WHT threads here relating to Ecatel. I was recently banned for creating a duplicate account in order to bash Ecatel which rightfully led to my account being terminated due to my very poor behavior.

I am still customer with Ecatel under my alias of Katie, I just wanted to come clean and apologize outright....

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Ecatel Again In Down

Apr 10, 2009

today 12PM my server goes in down, 5 hours and still in down...they no reply via email and phone, only i have this problem?

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Ecatel Again In Down

Sep 24, 2009

Anyone using Ecatel also has their sites down?

They have been quite good for a long while, never had a down time so long such as yesterday. Server down since 6 hours ago. Send in multiple support tickets and no response. I am very suprised to know that they do not have 24 hours technical support staff on standby since they have such a huge customer base.

Any other ways to contact them to fix the server. This 6 hours has cost me at least 2-3K USD in losses. I can't wait to see the server backup again.

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ECATEL ..

Apr 8, 2009

This is what has happened:

1. I ask for some compensation, or at least an explanation, for the recent downtime of Ecatel. I also Ecatel to remove some IPs from our server. The cost of the IPs is high, and with Ecatels past performance we want to minimize our amount of business with them.

2. Ecatel immediately responds that our server has been shut down and we are not welcome as clients anymore. Reason being our payment was a few days late. Payment was not sent since it was due during the massive downtime ecatel experienced just a few weeks ago. Thus I was very hesitant sending it, and I could not afford flushing 300euro down the toliet.

3. However, just before I got the answer above the server had indeed been paid. Ecatel now refuses to release the funds, do a refund, and instead tell me that I can "file a dispute" with paypal. Why I dont know.

4. Ecatel offers me to get a backup of all our, needless to say, very important data on the server. This should take a few days or so but several days later there are no signs of any backup.

5. I contact Ecatel to get the status of the backup. Ecatel now responds there is an ongoing abuse investigation concerning the server we had with them.

6. I ask Ecatel to, regardless of the abuse claims, send the data. After all - if the data is needed for evidence they still have it.

7. Ecatel refuses to give me any data. I ask Ecatel to give me a phone number where I can speak to them. I also ask them to send over any information on the "abuse case", and contact information for the 3rd party (which is nominet, uk).

8. I once again ask them to clarify everything. After all - if we did something wrong on the server, we have the right to know what we did, and how to rectify/respond to the case. Ecatel support answers, as always when they are questioned by a client, that I should stop wasting there time. I won´t get any data, information on the abuse case, and they are closing the ticket.

I find this appaling and crossing all limits. I have the right to know what has happened. I have the right to see evidence, and I also have right to get our data. Now, somehow, if Ecatel isnt using this as an excuse because they perhaps lost the data, I might get it later. However the incredible arrogance and nonchalance of their support is below any standards. A client since two years back should not be responded to with one liners like "Stop wasting our time".

So whats your take here? Should´t I as a client be treated with at least a tiny bit of respect? Do they understand the impact on other companies business having huge down times, and also holding our data hostage?

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Contact With Ecatel

Nov 5, 2009

I have presale questions, but Ecatel support not answer.

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Ecatel Hacked

Apr 6, 2009

quick quote from what i got from a friend on msn:

Quote:

[3:08] @(garrett) Hey Sean
[3:08] @(garrett) Do we know whats going on yet?
[3:09] @(Sean) no
[3:09] @(Sean) ecatel is confused right now
[3:09] @(Sean) hackers may have access to more than helpdesk
[3:10] @(garrett) :/

and from my other friend on msn:

Quote:

ViSiOn says:

i woke up today to find e-mails from the help desk asking for all our servers to get wiped and formatted... so im going to have a few 1000 pissed clients.
ViSiOn says:

all my account info was changed too. i can't do anything. and i can't even reach ecatel via e-mail without my tickets getting deleted.

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Ecatel Take Our Credit

Oct 18, 2009

what's ecatel would be

1- take high money from customers

2- would'n be customers create any support ticket

3- if we create ticket , should be wait till 24hours for respond , also should be write adjuration that will get the respond from them

4- any upgrade request such as , RAM , say you as 4 working days, it's probably done after 30 days,
they are still not install our vlan request more than as 30 days , we paid instant , but support is die

5- if any server will be down , they are really really relax and customer credit is not important for them

we have 5 servers on ecatel and 3 servers on iweb

i would be compare them

1- ecatel

one of our important server( shared server) got the down over 80hours, ecatel still relax

we might ticket , that what's problem plz reboot server , respond us after 6 hours , > ecatel: have you reviewd your ticket history? you open more tickets here,

just look at the support and make SCORE

still our server down for more than as 80 hours , it's really normal?

we pay against good support from datacenter, also it's their DUTTY solve and respond to all tickets and keep happy customers

sometimes they closed our ticket without responding!

we choose support team by name activelobby, for make out any issues, also they said it's DC problem that should be solve

it's better we will transfer and end business with ecatel

2- iweb

really fantastic , instant respond , we might over 200 tickets , they are happy to solve and complete our requests without any displeasure

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Ecatel - Not Replying Me

Sep 6, 2008

my server with ecatel is down and them not reply me from 5 hours I sent the ticket, someone know why? Them are very bad in reply time to ticket but this time is MUCH.

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Best Way To Communicate With Ecatel?

Dec 10, 2008

what is the best way to communicate with ecatel? are they available on Messengers or this forum?

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Ecatel.net Informations

Mar 25, 2008

anyone actually using that company services? I mean, I visited that website all pages ar - deleted - not there.

I mean, all is saying "stay away" but few people told me they ar good with superb network.

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Ecatel Ripped Me Off - My Experience With Them

Jan 16, 2009

well its really not nice to write down my story here, but i really dont know what to do now.

It started in July 2008, i got a nice offer from ecatel for a 1u colocation server.
We managed everything by e-mail and i sent the 1500euro Server to Amsterdam by DHL or UPS, cant remember...

Everything was fine, the Server arrived, and it was online a few days after i sent the box.

After a short time online, i started complaining about packet loss and bad speeds also offline times. They told me it will be solved soon.

after 2 Weeks it was still not solved. It tooked a whole night to send a .tgz file from germany to amsterdam.

I still opened some tickets, also opened a few threads here at WHT to test my server with http links.

They told me, that all sucks, and they want me to cancel my contract with them.
I said OK, i found a new provider, please send me my box back. They said OK, we will do it asap.

That was on 2008/25/09!

Now after like 30 Tickets and endless empty promises from ecatel i still dont have my server back!

Not to mention the not-working phone number...

My new provider also wanted to pick up the Server 2 times from Ecatels Datacenter at a given date and time! But noone from ecatel was ever there!

WTF! where is the problem to send the Server back to me, or make it ready for pick up? i will pay the $30, no problem!

Thats my experience with the provider ecatel....

Oh and btw, every new ticket i create will either get closed or set to on hold without telling me whats up.

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Ecatel Supporting Warez

Jul 31, 2009

I sent a copyright complain to ecatel for one of his clients but I didnt get any replay and for more none of my copyright files were deleted.

what to do in order to delete my files in his client's server?

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ECATEL Server Set-up Times

Jan 13, 2009

if any of you could give a quick idea on the set up times for dedicated servers from ECATEL

I paid 515 euros 9 days ago, and the server still hasn't been set up (Hardware delivery problems I have been told) and before I ordered, they stated the setup time would be 48 hours.

Is this normal? The last email i received from them was 3 days ago.

I find this completley unproffesional, It is always another few days.

What are your experiences with them? I am utterly dissapointed so far.

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Ecatel Random Down Times

Jun 9, 2009

Anyone else notice random power failures to theirs around 2-6am EST?

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ECATEL Not Delivering My Server

Jul 28, 2008

i ordered a custom server that costed me $1100 last monday....

i read a lot about it here..!

n now they are not even replying!

they were replying so quickly when i had to buy the server n now no relies!

i sent $1100 last Monday...

n hey there site down again... n m lik wtf.... are they even real or i got screwed?

the current server i have currently is paid till 30th n i will be in deep **** if they dnt deliver today!

its has been 7 days now!

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Ecatel.net Download Speeds

Mar 6, 2008

Can someone who has a server with ecatel check what their download speeds are from USA?

I'm getting < 30kb/s and the port is at 20mb/s... so there should be much more speed.

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