We are now with Ipower for 18 months, and I would like to say there was very good service from their side... downtime was minimal (1 hour out of 18 months), and their support is excellent - executives speaking perfect english and offering very professional and helpful service 24 x 7
We don't run a huge traffic heavy website, but we do run certain smaller websites, and it was a good service all along.
Just wanted to get on board and discuss Yawp Domains. We are a new business that has recently started a new online shop. We were dealing with another company and came across Yawp domains. They have been fantastic with every aspect in getting us started. From the website set up to web hosting and domain names. They are genuine people who care about our business. The support team was great and the response time is exceptional. Definitely recommend them to anyone wanting a personalised service. The after hour customer service is second to none. Well done guys and keep up the good work. More people like you are needed in business.
View 4 Replies View RelatedWixed is an amazing hosting company, never had or encountered downtime and if I have a question the staff is always there to help me out. And this for good prices.
- uptime: 10/10
- service: 10/10
- professionalism: 10/10
Overall the perfect host i've had!
Short but it has all you need to know.
www.2nd-design.com
I had purchased an SSL certificate from Go-Daddy. The Tech support people at GigaPros were more than willing to give me the advice I needed and to get the certificate installed for me in very short order.
Polite courteous professional service, excellent response times and top notch support. This company offers excellent value for the money! I highly recommend GigaPros!
It has been one year today that I have had a VPS with JaguarPC. It has been a pleasurable experience.
From day one I received prompt curious service from their sales department and support the few times it was needed.
I was overseas on trip to Bulgaria and Turkey right after setting up my VPS. I messed up something just before I left that caused the VPS to crash while I was away. It was my error - I was out of the country and my assistant who knows little about running a VPS was able to get out an email to me in Bulgaria. I opened a ticket with support and gave them my friends email address so they could work with him and that was all it took.
Support had my system up and running in no time even though I messed up.
The VPS has run perfect since. Just recently my VPS was moved from the Houston Data Center to the Atlanta Center. The migration went great and the new server is outstanding. Fast and very responsive. WHM/Cpanel a resource hog as it is loads almost instantaneously now. Two Dual-Core AMD Opteron(tm) 2210 Processors! The VPS has only 8.3% of memory usage with no disk swapping. SATA drives in RAID 10. My old server was always at 46% which still was good.
Regardless of what you may read here from some grippers - you too can have a good experience at JaguarPC.
Right now you can get 15% off for life on a VPS - if you are looking for a powerful server to have a VPS on the current ones Jag is selling are it! (till Feb 15)
I am no employee of JaguarPC just a happy client who wants to tell the truth about my one year anniversary with the company.
The company has a great forum where a good group of old time customers help other customers with installs or whatever with their hosting needs. Even the resident wacko VIN DSL is a big help when he wants to be
They continue to improve all faucets of the company with new ideas and services -that along with the continuous hiring of an excellent team of sales and service personnel as the company grows make it so that I can look forward to another good year at JaguarPC.
If you need a hosting provider, reliable with logical prices and fantastic support then you should consider SoftSysHosting.com
I'm developing web sites since 1995 and through all these years I have changed many hosting companies always looking the best for my clients. BUT what are the basic 2 critical factors for a website?
1) Reliability -stability - fast loading
2) Excellent support staff.
SoftSystHosting.com has also logical prices for Windows2008 hosting needs.
Whenever I needed to open a new ticket during the process of domain transfer I always was getting a reply in minutes. Also the support staff is very gentle, experienced and always looking for to satisfy your needs. You need Full Trust for your domain? No problem. Just open a ticket and in 5 minutes you'll have it.
One main reason I left from one of my previous hosting provider was Full Trust. They offered only Medium Trust.
I left also another hosting provider since support system was horrible. I opened a ticket and I wasn't sure when it will be answered. In cases of troubles a complete absense of support may ruin your business. I usally do changes at night or weekend when my clients do not work. What happen if something goes wrong and there is no one at the other side of support to help you? I have faced such situations that the 24x7 support was 8x5.
So if you want to be free from anxiety and have reliable hosting with a fanatical support team, then I suggest you to join SoftSysHosting.com
SoftSysHosting.com Support rocks.
I sign up iPower Hosting package since 5th march 2009, and trying to migrate my database from my current cpanel over their control panel but thing does not works, and I have submit the ticket over there. but the respond from them very slow, and each reply does not help much.
the question has asking repeat again and again, the information I provide also again and again.
see how their respond time for my ticket ...
Why has Ipower turned into a such a poor hosting service? I have been with them for years and now they are leaving me little choice, but to find a new provider. For years they were able to provide me with a smooth service. Over the last year I have experienced tons of down time, long wait time for customer service, and recently downed email service for way toooo long.
View 10 Replies View RelatedIn last three years I used five famous VPS providers and currently I have registering with Solar Vps. The service is excellent; Response to support tickets is very fast.
I suggest in anyone want to have 100% uptime server + good service, register with Solarvps.com Company.
Figured I would give a review on ecatel.net. I first started dealing with ecatel on January 20th when I got a server for a management client. Soon after that I bought my own ecatel server as well as referred about 4 others so far to get servers, all have been very happy.
Bandwidth/Latency
They have unbelievable bandwidth to be located in that part of the world and being access form the states. I manage about 5 other servers in that area through different networks and ecatel beats them all. Latency is always very good, it would be completely possible for a gaming clan in the united states to rent an ecatel server and use it for games. Here is their latency readings from another place in The Netherlands but its safe to say that their latency from the states would be exceptional as well. Download speeds are also very good from the states about 30-50% better then other servers I manage in that area.
They have unmetered bandwidth and guarantee up to 10 tb and it is for real. I or none of my clients have used 10tb yet but I know of at least once that averages 30 -60 mbit all the time and we have not heard the first peep from them or had any limitations.
Support/Sales
Very good, I am very pleased with the support and sales. new servers are usually provisioned within 24 hours, the most one has ever taken was 4 days which was not an issue as I noted that the order did not need expedited and to take their time with it. They are very polite, speak excellent english and response time if good usually taking 2-12 hours for non-emergency issues.
Prices are also excellent. very good deals on all configurations. My favorite server they have are the p4 2160 dual core - its like a stripped down core2duo 1.86 with smaller cache. It runs very well and scored around 244 on the unix benchmarks we do here on that one thread. By far the best bang for the buck.
Uptime
Very good at least 99.9% during the time I have been with them. There has been a few very brief outages for maintenance but each time there was emails sent out explaining the situation and window. They are very good about notifying clients of any problems or outages.
Overall I am very happy with ecatel and when I refer them to people I totally vouch for their stability and reliability. They are one of those companies that you deal with and are very happy with from the start. I would recommend ecatel for anyone doing offshore hosting, needing high bandwidth/transfer or anything else. It would even be good for US hosts doing regular hosting
2 thumbs up for ecatel. My clients and I are very satisfied and happy with them. If you are considering them give them a try. Do not judge by their unfinished website, I would assume they do most of their sales fromreferrals and word of mouth so that is probably not a big priority, who knows but do not judge them from their website. Email them directly at info@ecatel.net and they will take care of you.
I would like to thank Allurehost for helping me out. I have never seen great service like allurehost. I have been with them for more than 4 months and they increase their service everytime i need help! I had lots of trouble, some of the questions would be stupid, but allurehost would still help me out no matter what. There plans are very affordable price, excellent service, like i said 100 times. I think they are just the best host for me and plan on staying with them for as long as i can!
here is my website for those who think i am the staff, which im not:
www.inlabz.com
I just thought id let users know of my excellent experience so far with VT6, I ordered their diamond VPS plan along with cPanel and management. Setup was swift and took 12 Hours including server optimization and hardening.
Ive only been with them since wednesday. They were very friendly with answering all my presales questions. Support tickets are answered within 15 Minutes and one of mine was answered in 3 Minutes which is impressive. They have sorted out a few issues for me ive had after initial setup swiftly.
The server is not oversold and the VPS runs nice and quickly.
So thumbs up to VT6, So far so good. Ill be giving my 1 Month sometime in July
Virpus review - Excellent
Its my great Privilege to give them a excellent rating.
I ordered vps almost 2 and half months back after we had a poor run at WOC (not even for a month at them).
We had recd. so far fabulous support from their crew. The usual ticket reply time is awesome for an semi-managed vps.
Any reply with in 30mins and if provided proper information required as well they would do give the update and time note.
We didn't have any down time on our vps so far. The free back up facility for an semi-managed vps is really awesome. I was searching for a similar feature with lots of hosts but was unlucky. Just then came virpus to solve my every need.
Its just for a namesake they are semi-managed, I get support as if I get a complete managed support.
Till now no ticket on mine has been either ignored or nor delayed in response.
The speed is great and better than our previous hosts
My final word is Virpus Rocks - www.virpus.com
As far as my experience in concerned I will look forward to this company for a very long relationship with them and try to get my friends tied up at this excellent host.
Its been really my pleasure to give this review on virpus. Once again thanks Virpus team for making my life so easy and simple online.
This review is completely based on our experience and not any hand written material I give them 10/10 from my heart.
I have to tell about the excellent service I received with Polur.Net. I recently put in a request regarding running a 3rd party script to support. I expected a response with complicated instructions but instead the Polur Team went beyond my expectations by running the script for me and even correcting my own errors which ensured that everything worked great.
View 8 Replies View RelatedAfter using Pacificrack before we had considered to use them again, however the coverup thread certainly made us think but we decided to give them another go, however Chris Gotzmann was extremely helpful via MSN and we secured an excellent deal on a Core2Quad server.
Sales:
After speaking with Chris via MSN we came to a deal on a Core2Quad Q6600 server. Chris promptly created my client account and generated an invoice, I paid for it and the server was deployed and ready to go 10 hours later, Excellent.
Support:
The support before when we used them was excellent, Support ticket's answered in 10 minutes or less and the support now is still at that level if not better as some of our tickets get answered in under 60 seconds. We have put in several tickets this month and all issues have been resolved in under 10 minutes after getting an inital reply within 1-5 minutes.
Network:
I cannot really fault their network, it provides unbelievably good download speeds to the UK and good ping times, there have been only a couple of very minor hiccups this month but it only affected service for around 1-5 minutes if that.
Overall:
I am extremely happy with Pacificrack, their service is as good as it was before and Chris and the team have been extremely helpful and supportive to me. I cannot really fault their service and I hope to continue using them.
Sales Rating:
8/10, Sometimes took a little bit of time to get a response on email
Support:
10/10, Cant fault it and cant complain at reply times
Network:
9/10, Other than the couple of minor hiccups, no complaints here
I have submitted an IP address/domain to the mods for verification.
My friend uses ipowerweb.com's service and it looks pretty good, tell me what you think?
View 14 Replies View RelatedWe've been with ipower for 5 years and never really had any problems. Their customer service has never been very good but never noticed any down time. Now that they have moved to their new vdeck our site has been down, email has been down and problems with ftp. Have been reading customer reviews on serveral review sites with horror stories. Now we're trying to decide whether to stay and hope they resolve their issues or jump ship.
View 14 Replies View RelatedAlright Guys Ipower Is Down,What Do you Guys Make Of This,I think Its Just a minor Glitch and Their gonna Get up Pretty Fast.
What Do you Guys Think?
I visited Cnet.com prior to switch my hosting plan to Ipowerweb, Cnet gave Ipowerweb a Top 10 recommendation and it did help me made up my mind. Well.. It was a huge mistake and now I'm writing formal complains to BBB and the Attorney General. Also, I CC Cnet customer service and urge them to remove Ipowerweb from their recommendation list.
I used to have my domain with register.com and with my pages hosted by hostsave.com for almost 5 years. They're pretty good but a little pricy. So, with only 1/3 of the price, I switched both my domain & hosting to Ipowerweb on 4/7/2006. Normally, you should receive an email notification with username and password within couple hours so you can start to use the CP. But with Ipowerweb, I waited for 3 days and not getting anything, but the domain was transferred (From Register.com). Without any clue, I created a ticket to Ipower requesting the transfer status , the support team gave me a response, which was to have me contact their billing department due to authentication issues. Well, base their instruction, I sent another email to their billing and waited for another 3 days without any response. I just can’t wait any longer, so I called and waited 47 minutes and finally talked to their billing people, said they need a copy of my Visa-card and my Driver license so they can activate my account. Even that sound a little strange and unreasonable, but with a domain down for almost 10 days, I have to do what they ask me to do, so I attached the photo-scan in the return email.. Well, another 3 days passed.. No response !!.. Then I made another call, they claimed that I need to Fax the Photo-scan over instead of emailing (why didn’t they tell me at first place ?) and they gave me a fax number to submit my scan. Well, I tried that number for almost 20 hours (A Modem/Fax Card with automatic dialing for every 5 minutes), for some reason, the fax line was always busy... waited for another 3 days.. Complained over and over but nobody from Ipowerweb even bother to contact me ..
It's now been almost 1.5 month, that I was forced to gave up my domain and to get a new one form my current carrier.. I have to change my email address cause my domain was hijack by Ipowerweb. I sincerely believe they did it on purpose cause there’s no way a company could be so rude and so stupid but still stay in business. Having talking to Ipower People is like talking to a bunch of idiots. Compare with what I'm with now.. Ipower is a joke !!!! … I’m waiting till 6/7/2006 to reclaim my domain back, cause base on ICANN rules, a domain can not be transferred again within 60 days. Even though I know it’s gonna be difficult cause Ipowerweb had my domain locked, but, I’ll still try and I will bring them to court if necessary.
Know what, Just couple of weeks ago, I got an email from Ipowerweb , they asked my to participate a survey and to rank their service level since I've been with them for over a month now, HELLO, GIVE ME A BREAK !!!! ... I CAN NOT even get access to my CP ...
I have a VPS hosted through iPower (or more my company does), and it comes with Virtuozzo and Plesk installed. When I started here the VPS was already set up, so I didn't get a say in it. Anyway about a month or so ago I started getting just random errors in Plesk when trying to set up Mailman. I shrugged it off at the time because I was busy designing a website. Now however I have a staggering list of errors, and 2+weeks and 8+ contacts (Live online, phone, and email) with iPower, things are only worse then when they started. So, for your enjoyment, is a sample of our email conversation, copied and pasted from my inbox. Let's just say LiquidWeb got an email from me today, I'd pay double what they are charging for halfway decent customer support.
P.S. I love how they get generic "American" sounding names like Audrey K. or Jim C., etc, yet can't really speak English......
About a month ago I opened a new hosting account with IPOWER. I had a bad experience with IPOWERWEB about 4 years ago but since they had my domain subscription I decided to keep things easy and use them to host the domain...bad choice. During the first 30 days I have had nothing but problems. The biggest issue is performance. All I was doing was running a simple php-based message board with about a dozen users. The mySQL performance was so bad that moving from one forum to another took about 45 to 60 seconds. VDeck....don't get me started. After opening 3 to 4 tickets for support on the performance issues I was finally told that they had major mySQL peformance problems and were starting a project to address.
Needless to say I dropped the account within the 30 day trial period and after doing hours and hours of research on this board (thanks!) and a few others, I went with Hawkhost. I could not be happier! The pricing is great, the support is outstanding, and my performance is lightning fast. If you are looking for a basic but solid hosting account you cannot go wrong. Thank you to all who made the Hawkhost recommendation. IPOWER, you can GTH!
I've had a Ipower hosting account since 2002 and recently even renewed both my service and domain registration.
I recently noticed that a small/odd javascript statement had been added to the bottom of my page and I didnt add it. I noticed this after visiting my page and when my Antivirus alerted me to ' HTML/Dldr.Iframe.DP [virus]' apparently some type of iframe redirect via this script to download malware.
After googling around about "HTML/Dldr.Iframe.DP [virus]" I found another person who has an ipower account mentioning the exact same problem on their site.
Does anybody know anything abou this?
Has anybody heard anything about ipower sites being recently hacked or something?
How and why has this happened? is my site just special and am I lucky? or has this recently also happened to other ipower accounts to?
I've contacted ipower but expect some generic response of no real help.
Most importantly, should I go through my few pages which comprise in fact my quite small site and check to see if they also have been hacked with malicious javascript code? Should I upload new pages? Change my password?
All of my content looks ok and in place, no pages defaced except apprently this small insertion of malicious javascript cod at the bottom of my main index page.
I have pasted just the basic fragment of the code below -
<script>eval(unescape("%77%69%6e%64%6f .....
I am a bit confused about both. Are they the same company?
View 14 Replies View RelatedI recently changed from shared hosting to VPS hosting w/ iPower.
Since the move, my AJAX checkout module stopped working. No coding changes have been made on my end. Could the issue be on the server side? Do I need to enable something in PLESK?
I started my very first website with ipowerweb 29 day's ago.
Now I want to change hosting to hostgator. But how I can transfer domain name? It's not possible as it's only 29 days old.
If I continue with ipowerweb till 60 day's, I wiouldn't be able to eligible for 30 day moneyback guaruntee.
What should I do?
Yet another negative review of ipower.... I want to start by saying that this site has been indispensable in helping me come to a decision about changing hosts. The top ten lists I was finding seemed strange and fake, and I'm glad my suspicions about them were confirmed. I love the atmosphere here as well. Everyone is so helpful in their posts.
I've been hosting a personal site with ipower for about 6 years and most of the time it's been fine in terms of pricing and service for what I've needed. About a year ago I started a gaming guild site that is also hosted with them which experienced many unexplained outages. (All I can think is a bandwidth problem, even though it displayed garbled statistics that it was both exceeding and hardly using any.)
They migrated the gaming guild's site to the new platform they're making everyone go to (vDeck 3) with no problems, but it is horrendously slow and tedious to work with. How this could have been considered better is beyond me.
I found my personal site to be down a few days ago and emailed customer service about the problem when it did not clear up after a few hours. I was looking for information on whether it was a problem on my end or theirs and got back this gem - "you need to check the errors with your Web site by your own. If you do not wish to do so you can signup for a new account."
Frustrated with this response, I called up to see what the problem was. Apparently my site is on a server that has now been shut down. They could not migrate it because it is "too complex." The customer service guy could not give me further information beyond that. The only solution is to backup my site, open a new account with them and set the whole thing up again. (The CS guy sounded embarrassed about this.) Also, the data on my webspace will be deleted in seven days. Here's the kicker - I was notified about NONE OF THIS.
I was debating between staying with them and taking the "devil you know" approach (and having to deal with their terrible vdeck 3 platform with mysql/phpmyadmin speeds that make me want to pull my hair out) or switching and possibly running into worse problems down the road. Thanks to these forums, I don't think I'll have to make that kind of a decision now and I learned a lot about web hosting in the process!
After a few hours of research I think I've settled on Hawk Host. I'm really liking what I see when I read about them here, comparing them to other hosts and visiting their support forums. I hope to come back and add a positive review at some point in the future. A very aggravating experience has been completely turned around for me at this point.
Is it normal ? What can I do?
View 15 Replies View Related...25 days until domain renewal and they deactivate the account...
...30 minutes on hold and they disconnect the call...
...2 hours later I'm on a new host waiting for the rest of the DNS settings to replicate...
...did I mention I have all the functionality, most of the uptime, more access to support and will be saving about $80 a year?
If anyone is still using Ipower web and hasn't had a nightmare dealing with them please let us (read: me) know...
I purchase hosting from ipowerweb. I pay through paypal but after 4 day i not recive any mail from there.
Now i contact support they told me payment never apply.
I open dispute in paypal and also send mail about refund to ipowerweb.
they replied this ....
We have a personal website hosted by Ipower. It has been hacked in the past (it is in frontpage 2003). We recently contacted Ipower as the site wouldn't come up and they said they fixed it. When we went to the actual file, there was pages of prescription drug related add ons which we deleted. The site now works and we did a new page with an advertisement for a party but when we emailed it to people, to our horror, they told us that they couldn't open it as it was labeled as a virus by their computer and an "attack site" by some others. We don't get any such notifications on our home computer (AVG) or on our laptop (McAfee). What do we need to do to make sure that this is an okay site from here on in?
View 3 Replies View RelatedI found out today that FatCow, Dot5 Hosting, PowWeb, and iPower Hosting are all part of the smae hosting conglomerate. The parent company is called Endurance International Group. It seems that the companies have gone out of their way to make their connections unpublished, which is very misleading to their customers. However, I recognized some similarities of their websites, and spoke with a representative over the phone who admitted that they were all connected. There are probably other companies too, but they wouldn't give out any more info.
View 14 Replies View Related