Really sad that a company warez-host Are fraudulent
Where I do not have a copy of my company files warez-host tell me to contact you!!
Can you help me obtain a copy of the Forum
Transport will be on the same day
And transaction charges will be paid
As many of you are aware I have been very active in the WHT threads here relating to Ecatel. I was recently banned for creating a duplicate account in order to bash Ecatel which rightfully led to my account being terminated due to my very poor behavior.
I am still customer with Ecatel under my alias of Katie, I just wanted to come clean and apologize outright....
today 12PM my server goes in down, 5 hours and still in down...they no reply via email and phone, only i have this problem?
View 11 Replies View RelatedAnyone using Ecatel also has their sites down?
They have been quite good for a long while, never had a down time so long such as yesterday. Server down since 6 hours ago. Send in multiple support tickets and no response. I am very suprised to know that they do not have 24 hours technical support staff on standby since they have such a huge customer base.
Any other ways to contact them to fix the server. This 6 hours has cost me at least 2-3K USD in losses. I can't wait to see the server backup again.
This is what has happened:
1. I ask for some compensation, or at least an explanation, for the recent downtime of Ecatel. I also Ecatel to remove some IPs from our server. The cost of the IPs is high, and with Ecatels past performance we want to minimize our amount of business with them.
2. Ecatel immediately responds that our server has been shut down and we are not welcome as clients anymore. Reason being our payment was a few days late. Payment was not sent since it was due during the massive downtime ecatel experienced just a few weeks ago. Thus I was very hesitant sending it, and I could not afford flushing 300euro down the toliet.
3. However, just before I got the answer above the server had indeed been paid. Ecatel now refuses to release the funds, do a refund, and instead tell me that I can "file a dispute" with paypal. Why I dont know.
4. Ecatel offers me to get a backup of all our, needless to say, very important data on the server. This should take a few days or so but several days later there are no signs of any backup.
5. I contact Ecatel to get the status of the backup. Ecatel now responds there is an ongoing abuse investigation concerning the server we had with them.
6. I ask Ecatel to, regardless of the abuse claims, send the data. After all - if the data is needed for evidence they still have it.
7. Ecatel refuses to give me any data. I ask Ecatel to give me a phone number where I can speak to them. I also ask them to send over any information on the "abuse case", and contact information for the 3rd party (which is nominet, uk).
8. I once again ask them to clarify everything. After all - if we did something wrong on the server, we have the right to know what we did, and how to rectify/respond to the case. Ecatel support answers, as always when they are questioned by a client, that I should stop wasting there time. I won´t get any data, information on the abuse case, and they are closing the ticket.
I find this appaling and crossing all limits. I have the right to know what has happened. I have the right to see evidence, and I also have right to get our data. Now, somehow, if Ecatel isnt using this as an excuse because they perhaps lost the data, I might get it later. However the incredible arrogance and nonchalance of their support is below any standards. A client since two years back should not be responded to with one liners like "Stop wasting our time".
So whats your take here? Should´t I as a client be treated with at least a tiny bit of respect? Do they understand the impact on other companies business having huge down times, and also holding our data hostage?
I have presale questions, but Ecatel support not answer.
View 14 Replies View RelatedI was on the lookout for a dedicated server provider based in The Netherlands. I was recommended to take a look at Ecatel.
I sent them an email asking for quote on Nov 13 2008 and got a reply on the next day with all the prices. Not too bad for a sales response I thought.
I finally placed an order on Dec 01 2008 after several exchanges of emails with their sales, believing they can meet my requirements. I paid for upgrades of RAM and Harddisk on top of their basic offer.
It took them till Dec 07 2008 to get my server up (yes, I paid on the day I receive the invoice, i.e. Dec 01 2008). The excuse they gave was they do not have the necessary RAM in place to upgrade my server.
They did however adjusted my bills to commence on Dec 08 2008, so I thought that is quite fair.
Trouble struck, one of my partners was working on the server one day and it refuses to boot.
I opened a ticket with Ecatel on Jan 02 2009, requesting they look into the server. The NOC response rate was like once every 24hours or more. Initially they refuse to tell me what's going on, and when they finally do, they told me it is a BIOS error and the server is refusing the boot up.
I was told on Jan 05 2008 02:18AM (based on the ticket) DELL's staff would be visiting them on the same day morning to fix the issue.
After that, I have sent at least 6 tickets without response, I am left without any knowledge of the status of my server. I have asked why they have not plug out our RAM and Harddisks and put it on another server and let us run first while DELL fix the hardware, no response.
Till now, Jan 06 2008 about 0800AM their time, we still have not got our server up.
When our server was up, we are very happy, pretty much zero downtime. But the frustrations we go through trying to get them reply to us is almost unbelievable.
Will continue to post updates on the latest developments. I have pretty much lost hope in them.
quick quote from what i got from a friend on msn:
Quote:
[3:08] @(garrett) Hey Sean
[3:08] @(garrett) Do we know whats going on yet?
[3:09] @(Sean) no
[3:09] @(Sean) ecatel is confused right now
[3:09] @(Sean) hackers may have access to more than helpdesk
[3:10] @(garrett) :/
and from my other friend on msn:
Quote:
ViSiOn says:
i woke up today to find e-mails from the help desk asking for all our servers to get wiped and formatted... so im going to have a few 1000 pissed clients.
ViSiOn says:
all my account info was changed too. i can't do anything. and i can't even reach ecatel via e-mail without my tickets getting deleted.
what's ecatel would be
1- take high money from customers
2- would'n be customers create any support ticket
3- if we create ticket , should be wait till 24hours for respond , also should be write adjuration that will get the respond from them
4- any upgrade request such as , RAM , say you as 4 working days, it's probably done after 30 days,
they are still not install our vlan request more than as 30 days , we paid instant , but support is die
5- if any server will be down , they are really really relax and customer credit is not important for them
we have 5 servers on ecatel and 3 servers on iweb
i would be compare them
1- ecatel
one of our important server( shared server) got the down over 80hours, ecatel still relax
we might ticket , that what's problem plz reboot server , respond us after 6 hours , > ecatel: have you reviewd your ticket history? you open more tickets here,
just look at the support and make SCORE
still our server down for more than as 80 hours , it's really normal?
we pay against good support from datacenter, also it's their DUTTY solve and respond to all tickets and keep happy customers
sometimes they closed our ticket without responding!
we choose support team by name activelobby, for make out any issues, also they said it's DC problem that should be solve
it's better we will transfer and end business with ecatel
2- iweb
really fantastic , instant respond , we might over 200 tickets , they are happy to solve and complete our requests without any displeasure
my server with ecatel is down and them not reply me from 5 hours I sent the ticket, someone know why? Them are very bad in reply time to ticket but this time is MUCH.
View 10 Replies View Relatedwhat is the best way to communicate with ecatel? are they available on Messengers or this forum?
View 12 Replies View Relatedanyone actually using that company services? I mean, I visited that website all pages ar - deleted - not there.
I mean, all is saying "stay away" but few people told me they ar good with superb network.
well its really not nice to write down my story here, but i really dont know what to do now.
It started in July 2008, i got a nice offer from ecatel for a 1u colocation server.
We managed everything by e-mail and i sent the 1500euro Server to Amsterdam by DHL or UPS, cant remember...
Everything was fine, the Server arrived, and it was online a few days after i sent the box.
After a short time online, i started complaining about packet loss and bad speeds also offline times. They told me it will be solved soon.
after 2 Weeks it was still not solved. It tooked a whole night to send a .tgz file from germany to amsterdam.
I still opened some tickets, also opened a few threads here at WHT to test my server with http links.
They told me, that all sucks, and they want me to cancel my contract with them.
I said OK, i found a new provider, please send me my box back. They said OK, we will do it asap.
That was on 2008/25/09!
Now after like 30 Tickets and endless empty promises from ecatel i still dont have my server back!
Not to mention the not-working phone number...
My new provider also wanted to pick up the Server 2 times from Ecatels Datacenter at a given date and time! But noone from ecatel was ever there!
WTF! where is the problem to send the Server back to me, or make it ready for pick up? i will pay the $30, no problem!
Thats my experience with the provider ecatel....
Oh and btw, every new ticket i create will either get closed or set to on hold without telling me whats up.
I sent a copyright complain to ecatel for one of his clients but I didnt get any replay and for more none of my copyright files were deleted.
what to do in order to delete my files in his client's server?
if any of you could give a quick idea on the set up times for dedicated servers from ECATEL
I paid 515 euros 9 days ago, and the server still hasn't been set up (Hardware delivery problems I have been told) and before I ordered, they stated the setup time would be 48 hours.
Is this normal? The last email i received from them was 3 days ago.
I find this completley unproffesional, It is always another few days.
What are your experiences with them? I am utterly dissapointed so far.
Anyone else notice random power failures to theirs around 2-6am EST?
View 3 Replies View RelatedFigured I would give a review on ecatel.net. I first started dealing with ecatel on January 20th when I got a server for a management client. Soon after that I bought my own ecatel server as well as referred about 4 others so far to get servers, all have been very happy.
Bandwidth/Latency
They have unbelievable bandwidth to be located in that part of the world and being access form the states. I manage about 5 other servers in that area through different networks and ecatel beats them all. Latency is always very good, it would be completely possible for a gaming clan in the united states to rent an ecatel server and use it for games. Here is their latency readings from another place in The Netherlands but its safe to say that their latency from the states would be exceptional as well. Download speeds are also very good from the states about 30-50% better then other servers I manage in that area.
They have unmetered bandwidth and guarantee up to 10 tb and it is for real. I or none of my clients have used 10tb yet but I know of at least once that averages 30 -60 mbit all the time and we have not heard the first peep from them or had any limitations.
Support/Sales
Very good, I am very pleased with the support and sales. new servers are usually provisioned within 24 hours, the most one has ever taken was 4 days which was not an issue as I noted that the order did not need expedited and to take their time with it. They are very polite, speak excellent english and response time if good usually taking 2-12 hours for non-emergency issues.
Prices are also excellent. very good deals on all configurations. My favorite server they have are the p4 2160 dual core - its like a stripped down core2duo 1.86 with smaller cache. It runs very well and scored around 244 on the unix benchmarks we do here on that one thread. By far the best bang for the buck.
Uptime
Very good at least 99.9% during the time I have been with them. There has been a few very brief outages for maintenance but each time there was emails sent out explaining the situation and window. They are very good about notifying clients of any problems or outages.
Overall I am very happy with ecatel and when I refer them to people I totally vouch for their stability and reliability. They are one of those companies that you deal with and are very happy with from the start. I would recommend ecatel for anyone doing offshore hosting, needing high bandwidth/transfer or anything else. It would even be good for US hosts doing regular hosting
2 thumbs up for ecatel. My clients and I are very satisfied and happy with them. If you are considering them give them a try. Do not judge by their unfinished website, I would assume they do most of their sales fromreferrals and word of mouth so that is probably not a big priority, who knows but do not judge them from their website. Email them directly at info@ecatel.net and they will take care of you.
i ordered a custom server that costed me $1100 last monday....
i read a lot about it here..!
n now they are not even replying!
they were replying so quickly when i had to buy the server n now no relies!
i sent $1100 last Monday...
n hey there site down again... n m lik wtf.... are they even real or i got screwed?
the current server i have currently is paid till 30th n i will be in deep **** if they dnt deliver today!
its has been 7 days now!
Can someone who has a server with ecatel check what their download speeds are from USA?
I'm getting < 30kb/s and the port is at 20mb/s... so there should be much more speed.
i got some nice offers for Colocation with them.
Now i want to test the network from both of them.
Ecatel provides some testfiles on [url] but the speed vary from 500kbs to 12mb/s depending on daytime to diff. servers in Europe (DE, FR, LU)
They told me, its because the fileserver seems busy with other stuff/processes sometimes.
If you are Ecatel Customer, could you please provide a testfile on a 100mbit dedicated uplink to me?
We are about to buy some servers from Ecatel but I want to learn some site names hosted in Ecatel to test speed... Also testfiles would work for me good.
View 5 Replies View RelatedAnyone have experience with this company? (Ecatel.nl / Ecatel.net / Ecatel Ltd)
On Pre-Sale the support reply to my tickets very very fast (even on weekend or at night).
After read a few topics here on wehostingtalk, today, at 14h ago i decided to rent the server and pay the bill, since that i dint have a single answer to my questions, i already try to contact suport 3 or 4 times.
This is my first dedicated server, could someone tell me if this is normal?
On ecatel.se (same company) I see a "Server ready 60 minutes after order" but as i say already pass 14h and nothing.
Recently I've had a very large private server hosted on ecatel's services with a buddy of mine the reason we decided to go with them is because they're very friendly with abuse reports and false ones as well.
Considering we have some major competition we always get false ass abuse reports and need any alternative weather it be actually in the US or offshore doesn't matter but we're looking for a relatively fast network that can stand a lot of connections.
We're also looking for some at least reasonable prices...
With the ability to link the two servers we require together internally to improve latency between the two as one is our MSSQL system the other provides access to the actual worlds for the game.
We've got a discounted Quad dedi box from Ecatel.net about a week ago. Their network and prices are really good, sure. But we still have problems with start up because the second hdd isn't mounted or installed properly. The support team has answers about 1-2 times per day only so this question is in progress already for days.. The helpdesk is locked somehow from todays morning (I see our account is present but there's no way to log in) and we are still waiting for replys from day-before-yesterday requests...
I wouldn't like to be some kind of sharp under any circumstances and I respect every business but this is probably too long so we have to pay now just for waiting to get a server ready with no start yet.
Does somebody work with them? Is it normal situation? We still have some boxes in Layeredtech and would like to move to European DC (these boxes are middle-ended so we need more power now). There were no such problems in LT. Never. The maximum response time to such kind of questions was 2-5 hours (15 minutes in general), maybe a bit more (for hardware setup requests), but not days and nights with no progress indicator.
Maybe that is a European DC highlight strategy to have such delays with tickets response, isn't it? Coz the European market is new for us, anyway, we've never had boxes there before but would like to.
Yes, this is probably my first and last thread about reviews about any service provider.
I personally hate bashing people and always tend to resolve matters on my own with providers/customers without involving 3rd party (current/past customers and providers can acknowledge this) but this time its gone way out of the line and this thread is purely meant as a negative review of Ecatel or Colinks or Iqarus or whatever you call this slimy set of people. I am done speaking soft and trying to act nicely to them.
What made me go this far? If a provider accepts the fact that he is wrong after proving countless number of times, I would not make this thread. Heck, I would not make this thread if they did NOT agree that its their fault. This case is gone so far that these people blame me (personally) for all the crap that they have dug. Now its time to bury them in the same pit.
They have ripped me of for around 5000 EUR worth of business every month. I won't go into details but the reason for cancellation is described later in this thread. They have ignored all later attempts of contact after terminating services with us. So I have no clue as to what their problem was.
Coming to the thread title now... does anyone know about the fact the Ecatel was formerly known as Iqarus and before that as Colinks. If there are any senior/old members on this forum who can comment on it, I am sure they can provide quite a number of incidents where this Company has scammed 100+ number of clients.
Here are few links right here on WHT that shows Iqarus's scams:[url]
9 100s of threads claiming their history to be fraudulent
For proof here is one:[url]
Quote:
213.202.214.0/32
Removed ecatel.net SR04
2008-09-28 21:19:58
SBL44871 ECATEL-AS AS29073 = iqarus.com = Colinks = as29073.net
89.248.160.0/20
Removed ecatel.net SR04
2008-09-28 21:20:11
SBL44870 ECATEL-AS AS29073 = iqarus.com = Colinks hosting spammers
At this point it is very easy to tell what kind of a shaddy organization this is. Sending SPAM emails consecutively and become known for it... hmmm.
Okay, lets all assume that now Ecatel is a clean organization. May be the bad habits have been left to die with the two old fraudulent Companies. But NO! They are the same set of people and have turned even worse... Now they are in direct relationship with the a Russian cyber-gang known as the Russian Business Network (RBN). I make a big claim here because the RBN is probably wanted by most law-enforcement authories around the world. You can read more about RBN here, here and here (please read this in particular).Now here are my findings depicting RBN and Ecatel's affiliation:[url].[url]
Here is a detailed explaination of their recent outage which also shows their relationship with the RBN AND their slimy activies (I love this link):[url]
You can just Google "rbn ecatel" and find thousands of results deeming this organizations links with the RBN. I am now not the sole person having these facts. Most people involved with networking security know about this and now its time for the layman to know too.
At this point I proved that it is safer to keep away from Ecatel so that:
- you can stay away from all RBN related prosectutions
- prevent yourself from being scammed (colinks/iqarus quote)
I know pretty well how Ecatel is going to react/reply to this thread. Obviously for starters put up a pile of garbage info they will generate on me with no factual evidence whatsoever (they have gone far enough as to mention I have links with RBN and thus my rant here). AND completely ignoring to defend themselves of the claims I have made above (its their specality on escaping such blames).
I urge everyone of you to first ask Ecatel for a response for the above claims and then (if they last that long; they can open a new thread, WHT loves good content) they can hammer me with all the garbage they will pile up. Notice here that, all my proof of evidence is directly quote from 3rd party reliable websites and not from my email inbox that only I can verify. Ofcourse Ecatel will ignore this statement and continue to hammer me with falsified information, but I have another reliable 3rd party website that I can use as protection (as atleast he says the situation the same way as I do).[url]
I hope you all make proper and informed decisions. Oh btw, according to Dutch law (or perhaps every country's law) an Internet Service Provider needs to have an agreement with their client about what they are allowed to run on their network (known as Terms of Service/Acceptable Usage Policy) and Ecatel has none. These people can be shutdown easily because of just this, forget all the RBN and crap!
Its 4:30 AM here. Will go and get a cup of coffee and wait for replies. Will definite get my lawyer working on these guys. I am hell determined to close this case for good. And extremely sorry for the long thread...