For some reason i need refund for their webhosting service 6 days before, their sals department said the billing department is not aviailable during christmas holidy, and refund will be done at sunday. but now, it's wednesday, i still got nothing from them and they sales dapartment and billing department even do not response my ticket now!
View 8 RepliesIt has been 4 days now from the date i requested there is just silence from eboundhost, looks like they are planing on renewing my account and charging my card? what should i do? cancel the credit card and report them to BBB?
View 14 Replies View RelatedClubHostCity, CyberToad, IICT, etc - ALL Scammers - Proof Included
Three months ago I was looking to move to a dedicated server from my VPS account at WiredTree. I posted on a couple of message boards and found an ad on the cPanel.net forum and decided to PM the owner, "Spiral" as he goes by on their forum. That's when my hosting experience started to spiral out of control...
The owner PM'd me back and forth several times (posted below) and mentioned that he "OWNS" most of the large datacenters and hosting providers, even LayeredTech and others even bigger. He went on and on about all the places he owns and how I could get a great discount through him, regardless of where I wanted to go through. He even stated that nobody in the business does anything even half as good as he does. Sounded good enough...
Well, after deciding on the server he suggested at LayeredTech's site, he said he was going to set everything up for me and send me the billing and login details. I got several emails and PMs giving me all the normal info, IPs, addresses, logins, etc. I setup the subscription for payment in PayPal and was happy as could be...
As I started noticing some software issues that I wanted to get help with, since I had a "fully managed" server, I tried contacting the supposedly stellar support for the CyberToad/ClubHostCity/IICT.net/etc company. As I sent numerous emails to the support@clubhostcity.com email address I was told to use, I never once got a response. After finally getting in contact with the admin via a private email address I had, I was told it must have been a fluke and it wouldn't happen again. What I didn't tell them is that I tried sending emails from 8 different email services, both free & premium.
As time went by and I had more issues, I tried repeatedly to contact numerous email accounts and phone numbers that I found across the net for this company, still to no avail. No auto-response, no personal response, no answering machine, nothing.
Finally, this past Friday, my server went completely offline for no apparent reason. Again I tried contacting anybody I could think of and still I got no response. Finally I got a hold of a phone number for the admin and he answered, from his "hospital" bed. He stated that the server had a power supply issue that took out the motherboard and ruined the hard drives. The only option was to wait as they got everything figured out and back online. This was the last I'd hear from the one-man "support" staff.
Well, after three and a half days of trying to call this number back, I got tired of the notice that the number had been disconnected so I dug down and worked as hard as I could at getting LayeredTech to understand my situation and to help me. They looked through their logs and tickets and discovered something that just blew my mind... The reseller cancelled my server and dozens of others for a supposedly "future hardware upgrade reasons". Keep in mind, they cancelled the servers all together, leaving the drives with all the data to be recycled into other member's servers. LT confirmed that there was absolutely nothing wrong with the servers, no hardware or software issues at all. They had been cancelled flat with no upgraded hardware ordered, nothing. They even saw the proof that I've paid for them in advance on time and that I have nothing on my server against any TOS, not even a single curse word.
Finally, after working tirelessly, I convinced LT to put the server back together and keep the hard drive from being wiped. I had 10 hours to get my data moved over to a new service (SoftLayer) that has been absolutely awesome to me. I've gone to a site that is related to this cluster f8ck of companies and saw in the forum that numerous other individuals are having their servers taken offline and haven't been able to get any type of response at all.
Since this issue started, I've done a lot of deep digging and discovered a lot of things that I really don't like about this group of companies that really makes me worry for the safety of other customer's data and businesses. I'm a smart cat and I don't get taken very easily and I'm sure others won't be as fortunate as I was at getting their data back.
Below are some of the pieces of information that I'm sharing for proof...
Quote:
Chat log with Matt Tilson on MSN, screen-name of "mdtilson@hotmail.com" & "CyberToad":
CyberToad: Do you do anything special that requires the system outside of Cpanel or the hosting accounts?
Me: nope, I just use it for the websites and the maintenance/setup of said sites
CyberToad: LOL. You do realize I own 76 hosting companies and most all the major data centers, right?
Me: I wasn't aware of that:-O
CyberToad: IE: Not a problem
CyberToad: Did you by chance see my post from earlier this week in Ads / Offers on cpanel forums?
Me: I was just looking through the ads/offers section as we speak
Me: I see the one you posed but it's for $145/mo
Me: I see a decent one for serverpoint
CyberToad: That's one of thousands of configurations but one that might work for you here. If that is something you might be interested in, I can give you $20 off the monthly price and apply the VPS upgrade money towards it
Me: thanks do you have a site with the different plans or options or are they mostly per request?
CyberToad: I have many, many sites. Top pick for dedicated servers would be [url]. Our main shared / reseller brand would be Clubhost City at [url], for VPS hosting rackforce.net, for free hosting cybertoad.net
Me: wow, I'm taking a look at layerdtech right now, this is your company? nice
CyberToad: one of many
CyberToad: (Side note, I was on the Plesk development team and using that for many years before getting involved with Cpanel so well familiar with both sides)
CyberToaderver has IMAP, POP3, SMTP, SMTP2, Webmail
Me: Sorry, I need to be more clear, Google doesn't have it so don't worry about changing anything for that
CyberToad: Spam protection on the server is about 100 years more sophisticated than anything Google has or will likely ever have and probably 200 years ahead of anything Cpanel has by itself
Me: I honestly can't tell you how much of a relief and learning experience it has been to work with somebody that knows what they're doing. I will recommend your companies to everybody I know. I've never been so impressed with customer service for anything
CyberToad: PHP v5.2.2 (pre-release) for scripting and v5.2.1 with full options for web sites
CyberToad: Oh well you haven't seen our customer service yet! (haven't gotten past me yet..... we have 24 hour monitored support, helpdesk, ticket systems, live chat, AI expert help systems, toll free support, multiple help regional centers, etc
Me: Hey, you've already sold me
Me: My site is down again. I'm not able to login even to cPanel to try and restart things and I haven't been able to get a response from ClubHostCity's support staff either.
CyberToad:
Me: I've sent four different emails to support@clubhostcity.com the past week from different email accounts (including one on the server you host) and have yet to get a response, again.
Me:?
CyberToad: We haven't received any mail from you
Me: Do you use webmail?
CyberToad: Uh yeah .... I'm on the Squirrelmail development team!
Me: I need to get info on who I should contact with urgent issues like my server being unresponsive. I tried looking around at clubhostcity.com and the helpdesk link doesn't work and I'd like to know who I can contact since I have the completely managed service included in my monthly fee.
CyberToad: The helpdesk like works perfectly unless you are going to the wrong page. [url]
Me: My site is to a crawl and won't even fully load for me. I'm at work so I can't log into cPanel and see what's going on because of the firewall here. Could you please take a look at my server and see if something going on?
Matt, My server appears to be down again and has been for about 15 hours or more. I tried getting a hold of clubhostcity's support to no avail and I really need my sites back up. Can you please take a look at it?
Me: I don't mean to sound like a jerk but this has been completely unacceptable. I cannot get in contact with anybody to get my server back in gear. It's going to be going on 24 hours and that is unacceptable by any standard.
CyberToad: Instead of sending email (especially since your mail provider isn't working right), I would suggest submitting support tickets directly using our helpdesk ticket system at http://support.clubhostcity.com
Me: I can't ever seem to get a response, I've sent this same question around 6 times over the past month or two. I still can't submit any tickets via the support help desk as it doesn't give me any option of where to send one.
Me: My server is completely down and yet again I can't get a hold of anybody with any support at your company. Please respond.
Me: Anything you can do to get this fixed ASAP would be great. The server has been down for almost two days and I've been emailing support@clubhostcity.com trying to get help to no avail.
Me: I know you have other things going on but I really need to have my sites back up. Can you please have the techs move the drive to a new machine or something? It's been 48hrs and I haven't even heard why the server's been down, let alone an ETA on when it'll be up. This is costing me a lot of money by having my business offline.
Me: I have confirmed with LayeredTech that the issue is not hardware or server related but that you (the reseller) actually requested the server be turned off. This is a complete nightmare for my company and you have no right to do this. I need my server back up and running now.
I am writting this becasue i am tired of playing games with this company called E-Dentify Internet, aka EASYRACKS.NL and they are refusing to issue me a full refund
I paid for 3 servers appox 1 month ago
Intel Pentium 4 3,2Ghz/1GB DDRRAM/160GB 7200RPM HDD
Intel Pentium 4 3,2Ghz/2GB DDRRAM/160GB 7200RPM HDD
Intel Core2Duo E6750 2,67Ghz/4GB DDR2RAM/320GB 7200RPM HDD
After i paid i sent an email straight to them to confirm my payment and email me back and tell me the eta on the server setup. I waited around 4 days, i sent them another email stating if i didnt hear anything back i might have to open a dispute with paypal. I finally got a reply, this is what it said
'Money recieved, you can see in your paypal.
Core2Duo and 1 P4 machine will be done tomorrow."
Waited the next day, still nothing, so i sent another email,
Finally after 8 days of waiting i got 1 server, but guess what? its the wrong server. I got Core2Duo 6600, 2.40GHz/ 3.5gig ram when i paid for Core2Duo E6750 2,67Ghz/4GB. Now if i walked into a store and paid for something i expect exactly what was advertised and stated
I emailed these guys back to ask why this has happened, and no reply what so ever so i figured id call. I called this guy named "Paul", i talked to him for about 10 minutes explaining what i got and i did not get what i paid for and these were his exact words " thats ******** ". Now i dont run a company but i do know that their should be some respect between the buyer and seller. I then told him, i have been waiting around 2 weeks for a server and i just want a refund.
He said that a refund cannot be made as we already delivered the servers. I told him i received a server which was not what i paid for, and i still have not received the other 2 servers. He then said ok we will give you a refund but we have to minus out the price for the server info we sent you. I stated my claim professionally and asked that they refund me via paypal and issue me a full refund of 266 EURO and he stated that cannot be done and the refund amount would be less then 266 EURO. After 10 minutes of telling him he said ok but still was hesitant to talk about the refund.
After i hung up i emailed them, and i got a response saying forward me your bank details. I asked why? he said thats the only way they refund. I really do not understand why they would want to do it via bank as i live in another country. Anyway i sent him my bank details
It has now been over 17 days since he confirmed that my refund would be sent
I have now filed a dispute with paypal and i explained everything in my claim, Paul did reply as i am guessing they dont like disputes and this is what he said
" Hello,Servers we're delivered but rejected by the customer. All in
agreement with out TOC.Refund will not be issued."
Is this guy some kind of joke? I did not reject the servers, if he had delivered what was paid for, i would have happily waited
Where is my refund Paul? This is absolutely shocking the way i have been treated and your lies are extremely bad
I did not pay 266EURO to you for nothing. I do not want your services anymore and i highly recommend everyone stay away from this company. They will take your money and not respond to your emails. I have to send 5 emails just to get their attention to respond to me
again i repeat do not deal with www.easyracks.nl or E-Dentify, complete scammers and liars.
Im glad they have the dispute system in paypal, i am guessing i will get my money back after nearly 1.5 months of waiting around.
If you guys dont beleive me just do a search here for easyracks.nl their is a post about paul scamming another dude on this forum. These guys need to be stopped. I can also get my server admin to confirm all