Wholesale Internet Billing
Nov 11, 2008
Well let me start by saying I've been a customer of WII for about a year now and have nothing against them. However, i've spent the last 4 weeks trying to contact them .... NO ONE is ever there and no response from anyone on here or via suppoort or phone ...
I put a credit card on there and moved the charge from the cc to myp aypal (had live subsccription) ...
it ended up charging both paypal AND my card and i've asked for 3 weeks to get the credit back ... i've basiccall been double charged and NO ONE answers
anyone know of a way to contact them
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Dec 1, 2008
Wholesale Internet HAS THE WORST BILLING SYSTEM / CUSTOMER SUPPORT SYSTEM EVER
It has been 3 months and I have yet received my refund. If your server is up then its fine but I have contacted Aaron (great guy) 30+ times but he's always busy
Here's the issue. In ubersmith we have paypal + a spare credit card running. I setup a paypal subscription so I was to be billed automatically.
Ubersmith however was not tracking the subscription payments and instead billed our credit card.
This left me with double the charges for 3 months on my credit card and paypal ...
I have asked for a refund since September and have heard NOTHING.
I have vouched for Wholesale internet plenty but if this does not get taken care of Aaron I will be chargebacking every single charge for the last year ... maybe that'll get your attention
The billing department = Rebecca - a woman who neither answers the phone nor emails
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Jul 25, 2008
We aquired a dedicated with wholesaleinternet a few months back. Other than slightly annoying but very short periods of downtime several times a week there were no major problems. Then the server became unreachable.
After many hours I finally get a tech response to my priority TT stating a fsck had to be performed. My initial worry was that the HD was failing as huge sectors should not be corrupt - certainly no software was running to cause this.
Over the next 2 weeks the server went down every 24-48 hours with exactly the same problem and the same resolution. Each time it took over 4 hours for a priority TT to be responded to and for the problem to be fixed. 8 hour waits were far from uncommon.
After pointing out the HD worries several times (what else could it be at this stage?) 2 weeks later the girl 'looking after the problem' finally agrees with us and agrees to replace the HD. I drag off any data I need (ie since the last backup) in a brief period of uptime and give her the go ahead. The server goes down again and over 48 hours later they tell me a new HD has been installed.
BEFORE the server went down for the final time we made it very clear that we simply cannot wait any longer and had no choice but to cancel our account. This was ignored and the HD changed anyway. We also made it clear that the huge problems caused should mean that there was no way we should require a month's notice to leave them. The downtime, huge delays in responding to priority tickets and inability of tech staff to recognise a simple HD failure means we need to go elsewhere. The downtime has cost us a LOT of money and several very good google results still have not recovered so the cost to us continues in a big way.
Despite the 2 weeks of more or less continual downtime causing us to have no choice but to switch hosts they now have the audacity to send debt collectors after us for not giving 1 months notice. On cancelling the account my reasons were made very, very clear and that given the situation I would not expect to need a months notice and certainly not to be charged.
So my advice...look elsewhere. There are some very professional companies about with competent tech staff and who give a damn about even their lower end customers.
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Nov 21, 2008
I've been with wholesale internet services for a few months now and I must say working with Aaron (when available) has been a pleasure. However, working with anybody else on the team...Billing Departement I'm looking at you has been a COMPLETE Nightmare.
I orderded an extra IP Subnet range only to take it days (more than three) and a few tickets later to order. Their Billing/Sales department takes days to answer.
I then cancelled my services and was confirmed cancellation only to find out today that I've been billed and my credit card has been charged.
Not impressed with this incompetent operation. Aaron you do a great job but your team is nothing like you! I have yet to receive an e-mail back from sales about refunding me the money for the current billing statements.
I'm creating yet another ticket now in hopes that somebody there responds.
The server was fine as was the network, never had any issues, but the lack of support for billing was not.
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Aug 28, 2008
I decided to let everyone know about WholesaleInternet (wholesaleinternet.net) company and how people from this company treat clients.
2 days ago my server was taken offline. After contacting support team, I was told someone was hosting phishing page. However, they didn't send me any email. I asked them to send abuse report for me.
As soon as I got it, I told that I will remove bad site from server as soon as they will activate server. Since then they just ignore all my tickets. Server is down for 2 days, I have opened support ticket and all my requests are ignored. Phone support is total 'scam', because I always here same message 'We can not answer your call' for 2 days.
I understand this company is being managed by single person only, but I didn't believe it's so awful.
My server is still down, and I have no idea what to do next. They even don't allow me to remove bad site or move all sites from server to another provider.
And yes, I also PMed Aaron via this forum, but he just replied 'Abuse has the impression that you are intentionally using the server for illegal activities. I looked at the ticket and I can see why they think that especially when you tell them you will move the phishing site to another server.' Then he started ignoring all my messages too.
What abuse team!? Company of single person has abuse team? Sure... I can't believe that moving site to other server (after removing phishing content from it) is treated as illegal activity by Wholesale Internet.
Well, I lost hundreds of dollars already, and it looks I need to start everything from 0 (because company just ignores me), so the only thing I can do - tell everyone RUN AWAY from this awful provider as soon as you can. Because if someone will hack one of your customer accounts and upload phishing page, they will destroy your hosting without any questions asked.
I will post more detailed review about this company later, including screenshots from my support desk, etc. So if you think getting a server with them, think again!
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Jul 5, 2008
I purchased server from wholesaleinternet 2 months ago.It was a very huge server and it is running fine so far (Only 5 minutes network downtime so far in 2 months..)
Wholesaleinternet Network is great.
Network 10/10
Support 8/10 (A little bit slow but it's still far better then many other companies plus servers are unmanaged)
Service 10/10
Price 10/10
Aaron and his team provides great service!
I'd highly recommend Wholesaleinternet if you want to buy dedicated server.
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Jul 23, 2007
Been having an annoyance lately, This kid has been ddosing a site on my server for 3 days. It has absolutely no effect on the server besides filling up iptables rules and annoying the crap out of me with ip ban emails. So not really a problem as far as knocking my server offline but the guy has been trying for 3 days and its annoying as heck.
So I got someone to track the net down for me its located on
208.110.**
port 5050 and port 5520.
I will post the full details if it is ok with mods
So I emailed their abuse the other day, no response, tried calling, nothing but answering machines. Nothing has been done.
This guy must really have some connections inside datacenters because I was seeing where he had botnets on fdc, they got reported and fdc sent him the abuse reports so he could attack them some more!
[url]
Yes this really happened and fdc even protected the guys identity by editing his name and info out of the complaint post
Anyway, I get to talking to some other webmasters, he has had his botnet on wholesaleinternet a few months now. It has been reported repeatedly with no action taken, no one can even get ahold of anyone at the datacenter. So either they just ignore the same abuse report for months or they know exactly what he is doing and dont care. Either way they wont shut him down for nothing,
Ive sent reports to the registrar today, lets hope they are the ones to take action. And hopefully someone who works at wholesaleinternet will see this thread and finally be shamed into doing something. or if anyone knows anyone who works there please pass this on.
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Jan 30, 2008
We're doing some research trying to determine what people would consider to be average, good, great and excellent colo pricing for full rack, cage square footage price and power per amp pricing. We're not looking for comparisons of other offers but rather what people's real pricing opinions are for this type of service. Service would be in a major market and well connected facility with all major carriers available.
Bandwidth pricing per Mbps can be included but doesn't need to be if this would be carrier neutral colo.
So we're looking for:
Rack:
Average
Good
Great
Excellent
Cage Square Footage:
Average
Good
Great
Excellent
Power per Amp:
Average
Good
Great Excellent
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Aug 29, 2008
For some odd reason 1and1 hasn't billed me yet and it's been beyond the 10 days it usually takes after the invoice. I currently have my billing option set to automatically get billed through Paypal. I emailed them a few times and never got a response. Is anyone else having this problem? I don't want my services to get shut down because they can't bill me.
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Aug 4, 2009
I am currently using WHMCS and am interested in integrating mobile billing (phone or sms) into my payment options. Does anyone know of a payment process that allows phone billing that can be integrated with WHMCS?
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May 11, 2009
I have sign up for a dedicated server with netdepot in the beginning of the year.
After sign up i ordered an extra hard disk and a raid card.
It was not installed as i was expecting and i ordered a 3 rd hard disk.
The overall installation procedure took some days.
The nightmare is the billing.
I had used a special price with a special discount.
The first billing came without the special price.
The second billing came without the special price and without the special discount.
They forget to charge the 3rd hard disk. I had to remember them to be able to pay for it.
They have double charged the 2nd hard disk and the raid card.
They have refunded it.
2 months after the 3rd disk has been payed they are still asking for the money in spite of all the payments have been done from the same paypal account.
The first payments were not possible to be done by their billing interface which lead to a blank page.
Some of the first tickets opened came blank to me.
In some cases i had to clean the cookies to see something and in other cases that was not enough.
Beware of their billing department.
Diana in particular has asked me 3 times for the payment that was already done. The payment was done after i have remembered them that i have a 3rd hard disk and correct by email by 2 or 3 times the amount to be charged.
I pay after all is clear but 2 months later they were asking again for the same money.
I think that they donīt keep proper records of the received amounts.
They didnīt apologize for the mess.
Just one word of regard for Sailor with whom i have made the purchase agreement and that has at all the times helpfull on solving the things with his company.
The server is nice and the price was ok as well but in 4 years in hosting business i never found such a messy billing department.
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Sep 15, 2009
I'm really confused about burstable billing. I'm hoping you guys can help me out.
I'm currently with Softlayer and I have two dedicated servers with 2TB of bandwidth a month. So far this has been fine for me.
I'm getting ready to move to a third server and therefore I'm looking at colo space. The problem is that they all seem to charge by the Mbps instead of by the overall bandwidth you use.
The bandwidth here in Austin is expensive (About $200+ per Mbps) and I have no idea how much I'd need.
Here's a sample of the last 7 days of traffic on one of my servers
Any idea how much bandwidth I'd need? Also, are these colos just screwing with me? Should I be able to find a plan that charges me by overall bandwidth instead of using bustable billing?
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Aug 7, 2008
let's say I tell the hosting company to cancel a server 1 day before the billing date but their policy is 2 days. now as you know i am not that tech savvy so it took a bit of time for to transfer all my files from old to new server (keep in mind the new server is still still with this company) .. as a hosting company would you allow me to cancel the server without billing me?
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Dec 15, 2008
I have with www.one.com. I cancelled a domain I had with them, but according to ther TOS on their website, that I never received with my initial order!, I was late. So, they charged me for 1 year of contract. After not paying their invoice, they have now charged me another 10 for not paying them. They also somehow threaten me to pay otherwise they will charge me more. What do you think I should do? Is any place I can seek advise? Here is their email:
"Outstanding payment of order no. 1147502.
As of 12/6/08, we have not received payment for the amount outstanding
on your order.
In order not to burden you with further costs, we ask that you pay the
amount as soon as possible. We draw your attention to the fact that you
may incur further costs if the amount is not paid by 12/21/08.
Item description: Amount in GBP:
Balance due for order GBP 22.09
Reminder charge (invoice number 2671362) GBP 10.00
------------------------------------------------------------
New total balance due GBP 32.09"
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Jul 15, 2008
I see some VPS hosting company provide whm/cpanel for around 10 bucks per month, but after I get that, do I still need to purchase whmcs to take care the billing stuff?
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Sep 2, 2008
We just got an invoice from burstnet for a vps server we never ordered. We were out of town since Friday yet this order was placed on sunday August 31st. I tried to cancel but was called a liar and that the charges will stand. Im not paying them for something I did not order in the first place. I was a reseller for them but not anymore.
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Nov 15, 2007
Im currently having problems installing WHM auto pilot billing software i get this error message Fatal error: Unable to read 5470 bytes in /home/wicksy/public_html/admin/index.php on line 0
i have uploaded all the files to the server, changed all CHMOD to 777 and tried it for a second time and still get the same message, if anyone could help me out that would be great and i will gladly offer them a months free of remote backup to our secure remote backup servers. Or can anyone recommend another good free or cheap billing software to use for the web hosting business?
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Mar 3, 2008
Hello to all my complaining against theplanet apparently to collect are very good but then you must verify that you leave your card so you make a lio having prepaid card are those that are charged across your bank, the thing that I cancelled the account I am the cancelled without giving me a lot of time and explanation is not fair levied money and then abuse the trust that this company to purchase a dedicated server.
IN SUCH Case thought that if committed a crime because they have demonstrated quite the opposite for being crooks and without any service charge, how I wonder where this money goes ($ 400)?.
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May 13, 2009
I have one server with WSI over 1 month (testing purpose). On Apr 23rd, I asked them to reload Windows Server 2003 Std. They charged $25 OS reload and $25 for Windows license.
On May 01st, I got a new invoice for server fee and $25 for Windows Server 2003 Std license. So, they charged Windows license again.
I contacted their Billing Dept. to correct the invoice so that I can make payment. No one from Billing Dept. responded us. I tried to contact Aaron, who I got server from. Aaron responded us and promised to issue a credit, but I didn't see that. I contacted Aaron again and asking to fix the invoice, but he didn't respond.
On May 10th, I got an overdue notice from their Billing Dept. I contacted them again, but no one responded.
Today, they disconnected my server.
It seems that I'm unable to contact anyone at their Billing Dept.
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Oct 20, 2009
I can't say that I can recommend CheapVPS's (VAServ) services to anyone. In the end of July, I bought a VPS from them.
Had some initial troubles with the set up - they accidently set up 2 VPS's for me and set the wrong amount of memory, but that was solved by sending a support ticket. Wanted Debian instead of CentOS, another support ticket.
In the end of August, I canceled it - mostly because I didn't need it anymore. However, September already came and I was charged for the VPS. I sent a ticket to their billing department asking for a refund, and they gave it to me, no problem there.
I go on with everyday life, until October comes. I guess I forgot to cancel the PayPal subscription for my VPS because I'm charged for it once again. I promptly cancel the subscription and fire off a support ticket.
This time, they're insanely slow to respond to this. I sent a ticket in on Oct 1. and I get a response on the 8th: they ask me for a PayPal transaction ID. I send it to them, and I haven't received any reply since.
On Oct. 15 I tried adding a new comment to my support ticket, but I still have not received any response.
Today, I try to nag their live chat salesperson and they tell me that they've "added a note on my ticket for the billing department".
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Mar 18, 2009
I've been a client of fluidhosting for around 2 years.
In terms of support, performance and reliability everything was fine during those years.
Few days ago, on the 14th of march i asked to cancel my account as i wanted to move to a different host because of price issues.
I pay to fluidhosting on monthly basis, each month in advance until the renewal date of the next month.
My renewal date is the 2nd of each month. This means that on the 2/3/09 i paid to fluidhosting until 2/4/09.
On the 14/03/09 , i asked my account to be canceled.
That's where the problems begin...
Fluidhosting says that canceling accounts should be stated --30-- days before the renewal date. This means that you can basically cancel your account ONLY on the day you renew it, and basically, as i see it, they are forcing you to pay for another month.
FH claim it's in their TOS, and indeed it is. Though i can not be sure if it was there 2 years ago or not, but even if so , i find it very unethical they "force" on you to always pay for another month.
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Jun 1, 2009
I have ihost billing script
1. When I try import accounts from server it takes long time for loading and after that I don't see anything on ihost package and I certainly add package in ihost, you can see this picture:
mo4host.net/upload//uploads/images/mo4host-2d660d7e73.jpg
2. Also I don't see all accounts on server.
3. When I chose account and submit import it also need long time for loading and after that I have this message:
No payment gateways have been configured. Please configure at least one payment gateway, then try again but I certainly configure payment method:
mo4host.net/upload//uploads/images/mo4host-f0c8b2d72f.jpg
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Feb 26, 2008
I having problem with them particular cancellation.
first, I submit an cancellation form. Then customer service wrote to me to reconsider cancel my server. So I replied my ticket and they also know I having some problem with the server that support department had wrote to me. the next day I managed to solved the problem and replied to them no need their help. A few days later when I log on to the billing system failed due to my e-mail address was not on file. So I wrote the ticket to billing department before THU 9am GMT-5 EST, Friday till sun no responded. So I wrote to support with refer to billing ticket ID and support replied to me most department like billing work only in Mon to Fri 9am to 5pm EST GMT-5. In Monday afternoon, the billing replied said my server is cancel on 07 March 08, no payment due and my billing account closed even my server is still active.
There is nothing I can do about it. If you want detail can check my web site [url]or [url] which the billing department can made this mistake for very long reply time which I not happy wrote to customer service department that I spend a lot of time effort making the server work and also other department for hard work on trying to help me providing better service to me now waiting for their reply.
I decided that you all can look a last minute visit my homepage if not a blink of an eye 7 March 08 my server will be switch off by them.
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Jun 4, 2008
My contract with Strato-hosting expired three days ago, and two days ago I got an email invoice saying that they had automically renewed my contract for three months. (of which I had no warning) and I owed Ģ53.51. I asked to cancel and they claimed it could only be done at the end of the new three month contract, which would defeat the object of cancellation, because I would still have to pay the bill.
Are they legally allowed to bill me for hosting I neither want nor can afford?
Also, as a last resort, their T&C's say that if you use their hosting for porn they will terminate the contract without notice. If I were to do that, do you think I wouldn't have to pay? I really am desperate here.
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Dec 12, 2008
I purchased a dedicated server from Iweb back in October, I was paying 134.00 a month, no setup, etc.. After 3 weeks, I decide that a dedicated server is not what I need, and cancel. I attempt to cancel, and basically have to deal with my account manager only, as no one on Live Chat, etc.. can help me for whatever reason. Iweb has a 30 day money back guarantee, I have been waiting nearly 4 weeks for a refund. During this time, I have been getting overdue notices as well as today getting an invoice that I had a "Successful Payment" to Iweb for 134.00$ (the cost of my monthly service.)
I have been in constant contact with my Iweb manager, who is "very disappointed" in the accounting department and will process the refund immediately. Now, he is going to "talk to his boss," to get things sped up.
Today, I log in to web chat to talk to him, and he is "busy," and will call me when the refund is complete.
All in all, the actual web service was good with Iweb, however, their business practices are the worst I have seen thus far. Everything is this round-about procedure which is painful to deal with.
My philosophy is, if I can pay YOU for your services immediately to get started, then YOU can pay ME just as quick. It wasnt like I could get my dedicated server started with a "I'll pay you as soon as accounting writes you check in a few weeks." Extend the same courtesy to me.
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Apr 3, 2008
Last year I tested out 1&1 for registering two domains. What a mistake.
DNS propagation takes forever. Namecheap and godaddy propagate within minutes.
My experience with billing has been unnerving.
I moved my domains away from 1&1 before the year was up. I was still billed for the renewal. I phoned 1&1 and received an email that my account was canceled & credited.
Low and behold today I received a notice from NCO Financial Systems, a collection agency that 1&1 uses, stating I owe $6.99 plus $18.95 in fees.
Going back over my records (I save everything) I see that the Credit memo I received (as an email attachment) was for only one of the domains. Yes they had billed me for the two domains even though they had been transfered away.
Thus the $6.99 allegedly still owed them.
Today I phoned customer service and explained the situation. The rep seen the invoice (on my account) for the two domains and only the one credit memo yet could not figure out what to do. I explained the situation to him three times clearly and he would take no action. I asked for a supervisor and none could be found. I will have to call back or have them call me.
He said they would not be able to credit my account for the NCO fees of $18.95 for the $6.99 they BILLED ME IN ERROR!
I am waiting to call back to speak with a supervisor.
In my eleven years of hosting this the lamest company I have dealt with. Even dreamhost had better customer service.
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Sep 27, 2008
Recently noticed this new product from Plesk, that looks like Modernbill, so I was wondering if anybody is currently using it.
If so, would you recommend to have installed it a VPS?
How much does it cost?
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Nov 9, 2008
I have been in contact with WHMCS but i still cant seem to work it out properly.
What i am trying to achieve is, for not to do prorata billing and for the customer only to pay for what is rest of the month.
AND
to make all due invoices be sent out on the 1st of every month and give customers 5 days to pay the invoice before late fees will be applied.
To get this done can someone tell me what i set these options at please?
Charge Next Month - This section is in the pricing section of the item.
Prorata date - Do i set that if im not going to be doing prorata billing?
Invoice Generation - What day do i set this to to achieve what i want above?
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Sep 25, 2007
After signing up with zone, setup was delayed but support staff added 5 Gigs of storage to compensate. Thank you for that.
After almost 4 weeks of back and forth with support (we have the managed package), we are still not able to get emails delivered to Hotmail's Inbox. Sean & team have tried a few tweaks but email is still not getting through but end up in the junk folder.
At this point, the VPS is of no use to us since we cannot get emails delivered to Hotmail's Inbox (and many members have registered for newsletters using a Hotmail account).
I understand that Zone is to supply a fully managed VPS and they have. Everything works except getting emails through to Hotmail. We have left voicemails and support tickets to Sean (and billing) asking to see if they can make an exception for our special case and do a pro-rated refund for us (there are 5 months left and the first month was all trying to get the Hotmail issue resolved). But voicemails and support tickets have gone unanswered for a few days. Anyone else seeing this delay in reply from the Zone?
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Sep 1, 2008
Stay Fair Away From any FDC Services!
as an Internet marketer I have several servers, With several different companies and data centers. one of our main servers has been with FDC
We decided to choose them because they're pricing is fairly cheap shortly after getting services we experienced down times, almost on a daily basis ranging from 10 minutes to several hours. we debated leaving them many times but we had many files/websites/tools running on the server and really didn't have time to move every thing over to a different server.
Anyways today i wake up to find out our services were suspended for non payment. so i contact support about the issue asking what i owe and why i didn't receive notice before hand, apparently we didn't pay for 4 months. i spoke to them and informed them that we have not received any invoices and are bill is set to auto renew so this should not have happened.
i went ahead and asked if i could pay half of the invoice today and the rest in the a week, they said no i have to pay the full $1,075. Being with them for over a year i feel that that it was unreasonable for them not to help us out has it was there billing issue that cause this situation in the first place.
Over all even if i didn't experience this billing issue we were planing on move services elsewhere. anytime they do maintenance all servers go down and it happens very often.
Moral of the story is you get what you pay for stay FAR away from FDC
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Sep 5, 2007
I just got hit with a whopping bill by my provider, and noticed they charged almost twice the bandwidth I was showing in my Cacti graphs.
I looked at the graphs they provided, and it seems that rather than averaging in/out bandwidth on the swich port, as the default Cacti installation does, they were treating in and out as separate switchports and totalling the bandwidth (at least I think that's what's going on).
Just wondering if this is a standard practice among providers. Attached are my and my provider's graphs.
I've been with these guys for years and never had this problem, until I had a big spike in incoming bandwidth which apparently skewed the usage. Prior to this, overrage charges have always matched bw shown in my Cacti graphs.
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