Due to continuing problems with my current provider, I have signed up for a managed DirectAdmin VPS with Virpus.
I'll post reviews as time passes but I just wanted to post that I ordered at 3:55pm and I was setup just after 5pm. That is awesome setup time. I've now requested initial hardening and optimization, since I have a managed package. I don't expect it to be as fast (it is Sunday after all), but the setup time was awesome. I don't even know how they got a DA licence that fast, I thought that was a real bottleneck sometimes.
I recently read around here and people had their VPS setup within 5 minutes in some cases. I've ordered a VPS from VirPus and I'm not sure how long it usually takes to setup. I'm nearing the 24 hour mark so I'm not sure. How long on average is an acceptable waiting time? or how long would you say it should take?
We have had a cheap server at Virpus Networks (virpus.com) for 3 months. Everything has been great.
Today at 1030AM CDT, the box suddenly went offline. We asked for a reboot via AIM and Help Desk Ticket and Ken stated he would drive to the facility and reboot it.
As of 210PM CDT, the box was still offline but Ken was on AIM. We asked him about it and he stated he had just received a SPAM complaint and that his carrier, LightEdge, nullrouted the IP as there policy is nullroute and then notify of the complaint.
When asked when Virpus received the SPAM complaint, Ken advised us he had received it earlier in the day but he did not have time to forward it on.
When asked how to go about getting the box put back online, mind you it was the 1st SPAM Complaint and we rectified it in our database within 5 minutes of receiving the ticket at 220 PM, he stated it was upto LightEdge and he has expressed his concerns of this policy but there was no response and he had no ETA for a fix.
Also, as a side note, Virpus Networks advertises ATT, QWest, XO, Cogent and Verizon however the only thing your able to get to unless your directly on the ATT, QWest, XO, Verizon network is Cogent.
Think twice about getting a VPS or Dedicated Server with Virpus.
I cannot wait to hear Kenneth Odem's response to this post as Im sure he'll be here to defend himself and say its all our fault for getting the 1 SPAM Complaint which I admit, getting a SPAM complaint against you is bad however the mannfer of suspending the account and then contactin the customer 4 hours later is absolutely rediculous.
I am currently planning to move from my current provider to Hetzner.de, and wanted to synchronize this in a way that would avoid too much overlay, basically don't want to double pay for a whole month.
I asked hetzner.de support how long it takes to setup a root server, and their answer was "up to 3 weeks", and asking for the average did not help.
how long it usually takes to setup a server there? Isn't 3 weeks too long?
i have a reseller package with a small company for like almost a year but now is full so decide to get a 2 servers from The Planet and now i all ready have 2 servers one is for sell hosting and my other is for install a script like youtube for a site videos .
Ok now im new with servers and i need to setup my domain with the server now can you guys tell me step by step how i can get it work because i all ready try to do it and don't work im very frustrate
First i get the domain from godaddy now lets work with this example domain [ mydomain.com ] how i can add this domain to setup my servers i have 2 servers
server1 this is for star selling hosting
server2 this is for my video script
Now how i can setup this 2 server with my domain and the dns step by step and this things so i can star selling hosting
Whats the turnaround time for liqudweb? They had called me and confirmed my account is verified but thats more than 14 hrs back and yet no sign of getting information about the new account setup.
When I called customer support line, the guy "not sure when the account will be setup "
I just ordered a vps from them. its been exactly 22 hours since i paid for the vps server. How long does it take them 2 generally set up accounts? Any current web wide hosting vps customers on this forum?
I ordered a server few days ago and it still has not been setup i had verify my information with them and they still have not setup my server I tried talking to them but nothing... Should I wait some more or cancel and move to Softlayer?
Offtopic - Which network is better SF or The Planet?
I am wondering what you think the average amount of time it should take to setup a firewall under the following circumstances.
The firewall in question is a Cisco ASA 5505
Say you have the firewall now but it is unstable so you an RMA to replace it, all the config rules are already known and can be seen in the old firewall when the new one arrives. There are only about 25 ACL rules and 6 object-groups that the ACLs use. There is NAT running with ~23 IPs that are statically routed to internal IPs and it has a VPN configured.
How long do you think it should take to configure the new firewall to act like the old one and replace the old one?
Hotmail doesn't work. The email filtering technologies are still broken 18 months after the original problems were found with their implementation. And now it looks like they've stopped supporting it.
Seriously, does anyone know if the email filtering team at Microsoft has just given up on responding to requests and complaints? We've just deployed two new servers and both are blocked for delivering email to clients Hotmail/MSN/Live.com accounts.
The following steps have been taken:
1. Our DNS has been tested and checked using DNSstuff.com services.
2. Our server IP addresses checked to ensure they do not appear in any blacklists.
3. rDNS correctly setup for hostnames and mailserver names.
4. All our email is signed using DomainKeys.
5. All our domain names have published SPF records.
6. All our domain names have valid abuse@ and postmaster@ email addresses.
7. We have emailed senderid@microsoft.com notifying them as requested on postmaster.msn.com of our published SPF records.
8. We have even completed the senderid support form providing further notification here: [url]
9. I have contacted the technical support team using the contact form on [url] witn absolutely no success.
Two weeks later I've made no progress whatsoever beyond receiving a request to complete a survey rating the non-existent support I have received. (No human has responded to any of my messages) And all our messages to Hotmail are still disappearing into the email filtering black-hole.
At this point I'm starting to wonder if Hotmail is even usable as an email service anymore. I doubt many people will be bothering to jump through all the hoops I am to resolve this issue. I dread to think how much legitimate email is getting caught up in the Microsoft email filtering black-hole - never providing any notification or information to senders their messages were not delivered.
Meanwhile, our email arrives perfectly in Yahoo/Gmail who both pass our SPF records and DomainKeys signatures. Oh, and we're not engaging in any email marketing practises (i.e. spam).
I ordered from them a little over a week ago the $10 package as a test to see if they would set it up and it seemed to run ok things that crashed i assume did so because of low ram (gameserver/ventserver)and from day 1 after realizing it didnt have enough ram i began using it as a free shell host for people to stay connected to irc (i had read the aup and tos before signing up and irc was not mentioned as against rules ANYWHERE) and they didnt allow making swap files (which is fine i guess) so I ordered another one only this time the supreme package and kept the other one as an irc host and then tried running the gameserver off the new one with 3gb of ram...it still didnt run properly so i figured ok ill just usethis one to run irc and other stuff as well..after 10 days the server suddenly drops ALL irc connections and i made a ticket and asked if I accidently firewalled it myself or if something they did affected it heres the response i got from my tickets
My Ticket
cant connect to hpyervm getting a mysql cannot connect error (copied and pasted its:"Could not connect to Mysql server... ") and all of the services using irc on the server dropped this morning for no apparent reason was it something someone did on the server or did you guys change something cause now it just times out any irc connection before connecting but the servers ping and respond to other stuff fine.
Two Minutes later:
We have restored the SQL server on our master node. Additionally due to some abuse issues, we have banned IRC ports. For the life of our company we have disallowed and banned IRC from being hosted, which is stated in our AUP, so you should not be hosting IRC of any type on our network in any case.
Me (a few were in between that and this but they were not related to waht i am posting really): Alright i submitted it and i reread the aup and even did a search ... irc is not mentioned ONCE in there let alone as not allowed....
they never responded to that but they did respond Them: We will get this processed within todays business day.
at the end which i am assuming was refering to my cancellation and request of money back under the 14 day garantuee. It is more than 24 hours later and they still have not showed where the aup says irc is not allowed and i have not recieved money back.
Result and conclusion: It is a scam company there 24/7 support chat is NEVER online even during the business hours they state and the company doesnt even read its own tos/aup.
for those who want to read the aup here it is
No Virpus Networks servers or networks may be used for:
- Email spamming - Warez, Hackz or Serialz sites. - Illegal content or activities - Any other type of high packet load or disruptive network traffic - Ask before you attempt something questionable, it will save us all a lot of trouble.
With so many downtime issues in the last 3 days and so much downtime, lack committment and quality , I requested a refund. ITs been 3 days since the request (Saturday-Sunday-Monday) all 3 days over now and no reply EXCEPT it has been forwarded to someone or will update you shortly (never happened!). I can accept the weekend excuse but the weekday excuse?!
I also have an RDNS ticket that wasnt' even resolved since 24/25th of May ...thats almost 2 weeks. I get the same was done (wasnt done), will update you (never got updated)...thing.
After the issues in network and attacks, they never even sent out the latest apology email to the clients (the last downtime or network issue). And all their outsourced techs say is "am looking in your issue and will update you"....
I tried calling the helplines, no one picks up. Live Chat isnt live chat since no one is online (except at a random time it seems). Tech support doesnt' exist ..it's just someone saying will update you shortly and then they probably email the DC (who clearly dont care about Virpus by doing nothing). SO its a fault of Virpus and the DC. Thats why their email (last one) talked about moving off the Datacenter.
Now I have lost 6 clients and lost over 200$ , which sadly Virpus being an LLC (Limited Liable Company) I can't really sue. Their 100% uptime or SLA is nothing but an insult to everyone. Support "was" great when you signup...It's like you get everything you want UNTIL after 2 weeks, when you're forgotten (or maybe in the time zone I live in support doesnt work at all or the un-qualified outsourced support kick in).
Anyhow, both ways I have begun moving most of my sites off this amazingly terrible vps host (I had tested them around 4 months back with similar results except for the network issues). Also I tried formating and reloading the VPS using Virtuozzo with them..It doesn't work. Basically Virpus is offering great deals but more about getting lots of clients bundled onto a single server. Theyve added tons of ram to the single server and set everyone on it, without really scanning into clients and realising that 1 attack means downtime for all the clients on the vps - server. It would be better to split them around on multiple host servers to decrease the attack.
Anyhow I am extremely upset with the support I got. They havent replied to my support tickets EXCEPT the usual will update which never got updated and gets forgotten.
Overall based on pricing I'd give them a 3/5 Based on Support 4/5 (for the first 10 days), after that (0/5) Quality of Company (0.2/5)
Its been a very bad loss for me and being in India, I dont think I would be able to do much about it (legally). They totally messed up with their datacenter (or vice versa) and they've left the upset clients without response and the happy clients...sleep through most of the issues or have been very lucky.
I really didnt' want to post here. But 3 days without a refund reply and 2 weeks with an RDNS no real update/ or apology on the lack of support there...is a huge turn off and has made me really frustrated. I hope Virpus realises their mistakes and begin spending more money on "Knowledgable Support/Staff" and also get ethical and moral before its too late. It's never too late to change, until change isn't even an option. I hope that Virpus will improve and change to the better...
I just got my new server they transferred me to up and running last night. I woke up this morning and it's down. I submitted a ticket about an hour ago and have not had a response. I also can't get to their own web site. Anyone else who uses virpus having problems this morning?
I can't get access to a certain site. I always get the page with:
network time out - server at *** takes to long to respons. More people have noticed this and apparently it only happens to people with certain specific providers. And not all the time. Some times they DO get access eventy to they belong to the same ISP. So I guess an ISP isn't blocking access to it otherwise it would be permenantly/The site administrator insists that certain ISP's are blocking his site. He's hosting it on his own server. The domain belongs is registered at namecheap.com.
If an ISP is blocking this site (if that's possible?), that would lead to that 'network timeout' page wouldn't it?
What is the most likely reason for getting a timeout page anyway?
how much time to Activate a Vps im order one whit virpus in the morning Im pay the VPS but i don´'t have any message, I send 3 Tickets to sales and no response, and whit Support say i need to ask to sales.
My server has recently been attacked by members of the following website, using DDoS tools stolen form other script kiddies and rebranded (oh the irony). Having enough, I decided to go on a mission to get these brats shut down:
troyrulz007.com
The site is also filled with links to illegal downloads, porn, etc.
The first thing I did was report them to their webhost. I figured this was the best first step. I opened a ticket and reported what was on the site, and pointed out which parts of their AUP the site was violating. After a few days, I provided them contact information for someone at Rockstar Games, as this site was providing downloads for one of their most recently released titles. I also went ahead and contacted some of the publishers of the software being provided illegaly.
14 days later, the ticket is silently closed with no action taken. Site is still up and still providing illegal downloads of software that people spent a lot of time and money developing.
I know they are a VERY small fish in a large pond, but I had had enough of having my servers crippled (at least know I've learned how to defend against it) and decided I would strike back legally and without stooping to the script-kiddies level.
At this point, I'm convinced Virpus Networks (virpus.com) doesn't give a flying monkey turd about anything other than collecting their pathetic $10/mo.
Was I wrong in assuming they would do anything? Should I have just ignored it and moved on? If not...how do I find out who provides network service to Virpus. I'm sure THEY don't allow this sort of thing.
Maybe I was just being a cry-baby and should've left it alone. I don't know.
But hey...I guess if you want to host a site that breaks pretty much every rule in the book, you know where to go. Looking at their pricing however...yeah I'll not go there on that one.
Anyways...this is a part rant, part notification, part "am I being a whiny jerk" post. Sorry if it breaks any rules.
Thanks for listening. I'd give you that portion of your life back if I could but I've decided to keep it for myself.
I've been with Virpus for roughly 4-5 months and everything was going well until one day, randomly, when I tried to use the HyperVM backup option I got an error saying "no_premission_to_backup []". I contact support about it and they said they were looking into the issue. I sent in the ticket on 8/9/08. As of today, the issue is still not fixed! All the replies I get are literally "We are working on this issue. We shall update you soon." I am growing very impatient on this issue and I'm wondering if it really does take that long to fix a seemingly simple problem. If anyone knows how to fix this, it would be greatly appreciated.
Also, shortly after, every time I tried to stop, start, or restart my VPS I got this error: "vzctl_doesnt_work_most_likely_vz_service_is_not_running". And guess what the response I get is? Yup, it's "We are working on this issue. We shall update you soon." It's been a few days since then, and I don't see any end to this. I am very frustrated with Virpus at the moment, as my VPS has been down for a couple of days due to this. Is this a very hard issue to fix? Anyone know how to fix it?
Also, the recent problems with the nodes (including mine) really worry me too. Overall I'm really thinking of jumping boat on this one and looking for a new VPS provider. They were good at first, but the constant, same, robotic response that doesn't get these problems resolved are really burning me out.
Stay away from this provider! Last months I am down straight for 7 days but they promise to improve they service and I give them a chance, now I am down for 3 days straight with no response from them, here the proof: ....
After being extremely dissatisfied with Virpus VPS hosting I decided to cancel my account with them 2 days ago. I opened a billing ticket requesting cancellation of my account and got a reply asking why. I responded and I have not heard back from them since. There is no cancellation confirmation and I can still log on to my account.
I've tried calling during the past 2 days but I only get a voicemail. Yes, that's right... voicemail everytime I call for the past 2 days. I've had no choice but to contact my credit card company and inform them that I no longer authorize Virpus to place any charges to my account.
Has anyone else tried to cancel an account with Virpus and have the same thing happen?
If yes, what did you have to do to get the cancellation to go through?
