VPSlink: Over 24h Downtime And Counting

I am having a downtime issue with VPSlink, the "low-cost" VPS service from Spry, specifically they have let me out in the cold for over 24h and counting, due to a hardware problem in the node I am hosted for about 2 months now.

In all truth, the service has been great (read outstanding for low-cost) until this day.

It's Spry with another name after all, and they insist in putting that reference in each and every page footer.

I know hardware problems are neither easy nor fast to fix, and given that they refuse to give an ETA, I have patiently only asked for a situation update each 12h.

No answer to the update so far, only the initial reply to the support ticket and a thread post describing the situation which dates from yesterday (~24h ago).

The thing that really annoys me is that they are taking new orders to the very same plan, and those new orders are being placed on a new working node.. Couldn't they just move the affected costumers to the other node while they are fixing the affected one, even if just temporarily?

Everyone should know what to expect from subscribing a "low-cost" service, even if it comes from Spry. Despite being "low-cost", keep this in mind, you can't subscribe a "low-cost" service without incidentally subscribing a service of some kind.. Service that hasn't been provided for over 24h.

Don't really know what your feelings are on this one, but I for once remembered Spry to be better than this. You can't honestly expect to put everywhere "VPSLink, a subsidiary of Spry" and don't expect people to draw some parallels..

My expectations were just a very low end box, totally self managed, that simply worked in the areas that aren't my responsibility. To me, in the hosting world 24h downtime is just way to much time to go without giving an update, no matter how low each one standards may be.

There is a difference between asking for patience and leaving people in the cold. Over 24h downtime tell the difference.