Singlehop Review ...
Oct 2, 2008
Singlehop Review 1:
July 2008
Ticketing:
Responses are ABSOLUTELY SLOW AS A SNAIL
Justification:
1. Networking problems(Couldn't get above 2 meg/s testing to Chicago, IL which is where THEY ARE LOCATED AT! nor anywhere else)... I submitted a ticket, and they said they reset the routers settings and hopefully that would fix it... I wish they would have ran some speedtest's because they actually made it as fast as Dial up/DSL sometimes
Knowledge:
The techs are 'meh decent'... I wish they would test some things before they automatically call it "FIXED"
Overall Experience 1st time around: 2/5
Singlehop Review 2:
August 2008
Problem #1: NETWORK PROBLEMS AGAIN!!!!
Problem #2: My OS somehow got 'reloaded' w/o me saying to do so... and they tried to cover it up with "I don't know, doesn't show a OS reload here" when I called them.
Overall experience the 2nd time around: -10/5
I'd rather pay 2x as much, and get a reliable network/smart techs/GREAT SLA!
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Aug 20, 2008
1st i need to thanks to all the members of singlehop,they realy woreking hard,support great i opened 40 tickets in month all resloved in time,also there ticket responce is less than 15min some time less than 5min,now i became one of there member in there family.
i had zero downtime,there network was very good it realy solid one.
Easr or West Singlehop is Best
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Jul 19, 2008
I have a Dedicated Server with SingleHop for around a month now for my Gameservers.
I ran into Singlehop when a good friend of mine linked me to it, I saw they had a good offer: 4x more bandwidth then normal, 10TB monthly instead of 2,5TB! I was stunned for recieving that amount of BW for just $139 monthly, also, they had (and still have!) a $100 credit if you stay with them for 30 days. I decided I decided I would place an order, they looked good, good prices and didnt read anything negative on them.
When I finished filling in the order form, I found out that they only supported Credit Cards as payments. As I do not have a creditcard at my hands, I have contacted their Support Team for other ways of payment, preferably Paypal.
I came in touch with Mike Chanpong, Account Executive, and asked if he would let me pay with Paypal, which he did. Also, he gave me a 33% discount if I would order Quick Reaction Monitoring Service with it, and he doubled the RAM for me to 2GB for free. The conversation we had and the great professionality he showed really gave me confidence.
I was astonished by this amount of Service, and I never have expected this at all. I was very statisfied, payed, and then waited for the message my server was set up.
Fortunatly, my server was already set up the next morning, I immediatly started setting up my game server and I must say, I hardly have any lag (For the ones who do not know what lag is, "lag (slang) is a symptom where the result of an action appears later than expected. While different kinds of latency are well defined technical terms, lag is the symptom, not the cause." (Source: Wikipedia).)
I am now running other things besides the Gameserver as well, like IRC bots (With Permission from SingleHop management, another thing that really made me feel good about the service) and they installed the soundcard drivers for free when I asked for it.
I am also very statisfied with the great amount of service, their $100 credit offer when you stay with them for more then 30 days and other things that really make me feel like I made a good decision. And not to forget, they always reply to tickets real soon, within 1 or 2 hours at highest, which really statifies me.
Thanks alot SingleHop, and keep on delivering this GREAT service! You really proved your point to me, and I hope many others will agree with me on this post!
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May 8, 2009
If you read my thread from WHT a few months ago on Singlehop, it wasn't that great. I have come back to Singlehop for the 3rd time, and I must say it's nothing like I remember it being.
Sales - 10/10
Jeremy has been awesome! He has helped me every bit of the way, from getting another server setup, getting more IPs, etc. He's also awesome at getting things resolved in a timely manner. Since I buy so many IPs, I had to fill out the Justification form, and I know I screwed it up a bit... but Jeremy was kind enough to fix it for me.
Billing - 10/10
Nothing's been screwed up yet, so I can't complain. I like my invoices to all come on one day, so I always have to remember to ask them to prorate that month's addition(I've ordered like 10 things of IPs).
Tech support - 10/10
Brooks - He's very courteous when I call in for IP Migrations between servers, getting my private network setup, OS Reloads, etc.
Lamont Brown is always very friendly at replying to tickets.
Yanko is courteous and spends time on the phone to get me more info when I need it(Model numbers, etc), much better than when I talked to him in July with my other servers.
Hardware - 10/10
They only use the most premium hardware, 3Ware raid cards, Supermicro boards, etc. I've had zero problems with it at all.
Network - 10/10
I have had zero downtime, as I rejoined after their network upgrade.
Extras - 10/10
When I purchased an upgrade on my server that required that my server be OS reloaded, they offered to have the second server setup so I could transfer my data off with zero downtime.
Overall - 10/10
I know one month isn't a lot, but I think it's worth it to write a review.
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Sep 25, 2009
I just wanted to give you guys an account of my experience with SingleHop, having signed up 3 days ago.
I come from a Shared Hosting Background, then briefly moved to VPS and after having a very dissapointing experience with VPSLAND's VPS offering, I decided to go for Dedicated hosting with SingleHop.
It was a close call between SingleHop and SoftLayer, but in the end the better pricing and website along with positive reviews of SingleHop persuaded me.
So far my experience with SingleHop has been very positive. The Server was setup and up and running within hours of signing up, and the performance is great. I've had zero problems and all helpdesk queries were answered and resolved within the hour.
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May 7, 2009
I want to make a review for SingleHop Inc , What I am going to say is the Truth , Nothing Less Nothing more About this review
Singlehop Inc - the company which seek to client no to profit , Their First priority is the client
let me say why i choose SingleHop and become a client For more than 70 dedicated servers
Sales & Billing | SingleHop
All sales staff Provides you with the best offer for any server you want , Their Professionalism not lose any clients during the conversation at all , unless if u want to get FREE server wtih no cost ... that is a situation cannot offer , maybe ! - i don't know
they gave me more than chance to paid my servers , not like other DC ... if u didn't pay right now they put additionl money cuz u late to pay in the same day that invoice came up , every late day they put 5$ can u belive it ? i am in country that payments not all with paypal or credit card , 75% of my clients pay by bank transfer so i can't control to deliver the payments in the same date - this company know itself better , but i don't want to spent time talking to this company
servers | SingleHopYes ! The most point thing in this review - ALL my servers that i orderd from SingleHop , 70 servers now DIDN'T SEE ANY AHRDWARE ISSUE AT ALL - not even H.D.D OR RAM replacement ! can u believe it ?
Their servers NEW not USED & they can also provide u any hardware specification outside the stock and reply to u in the next 24H By mail
Also when u orderd server - the server built take less than 1 H - included cpanel !
support | SingleHop
support staff EXTREME professionals - from the first to the last one , they can solve any issues with easy way no one said to me i don't know
professionality and respond to you in tickets less than 15 Minute!
LEAP | SingleHopJust Amazing ! - leap is the eyes i can see it in the data center - when i login to leap - i feel like i am inside SingleHop data center , everthing i want to do is by clicks only no refresh browsers in leap - all u did in leap came & show up immediately , they have more than one feature in leap
for example My server Icon include
SSH/RDP
Private Network/SSL VPN
The Bailout System netboots your server into a rescue enviroment, it should be only used as a last resort. Proceeding with this action will hard reboot your server.
update password
reboot
Bandwidth graph
there is more features comming out soon as they promised
Compensation | SingleHopif this anything happed - Rarely i guess , and they responsable about it , they will pay u money , WHERE the company did it ? WHERE the company guarantee it to you ? Of course not - they Avoiding this and they can't afford to pay to their clients
singlehop committed for every word that have been made in their AUP and TOS
Time | SingleHopReally ! - SingleHop Break The wheel of time Which is provide Services ASAP included [ticket respond in less than 15 minute - sales respond in chat and tickets very fast - server built]
i don't know how they did it ? - i feel i am the only client their - they waiting anything to say it & they do it immediately
Development | SingleHopI want to bow in respect and thanks the man is responsable for Development And Ads section in Singlehop , Singlehop Company that are developing their website Periodically , didn't reach a week and i see new thing on their site - that i LOVIN IT i don't care about servers & services As far as my interest in coordination , design and development they have.
Seroius - SingleHop's Services Forced Me to leave 3 Data Centers I was Dealing with it And Standardization all my servers now in one place , if they keeping it up like this they will be the Next Generation Web Hosting - i guess they are now lol
Last Words | SingleHopi want to thank all SingleHop Staff for that good services for all their clients - i will thank them every one - that's is what i could do for them, that is what they Deserves
Quote:
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Nov 24, 2008
Iam very happy client of singlehop,for past 4months there network is TOP notch.
network qulity is best for there price,iam very happy with here network
support-iam haveing fully managed servers,there support is great. Ticket will not take more than 5min to get reply,i should make special thanks to Luis Arauz,Garett Murphy,Andrew Brooks they helped me and worked in all my tickets also they are very kind to us
sales-i had good deal with Chris Larkin
One word about Chris Larkin-One man Army
Billing-In this section all top hosteing company will lack,but singlehop is great
now iam haveing 3servers with them without any issue
overall they rocks
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Sep 18, 2008
after my LimeStoneNetworks fiasco, I decided to venture elsewhere. SingleHop.
I bought the server in the early afternoon hours, talked to a Chris over there via LiveChat, answered all of my pretty nutty questions, I was convinced!
So, Server was purchased, and was all set and ready to go before 5.
I had set up a test domain, finished with my DNS stuff, Mail, MySql and Cpanel / WHM main issues by 7PM.
8PM, Propagation decided to go quickly in my area, the site was LIVE.
8:30PM, tested PHP, MySql, Email...all checked out but email, however later I found out it was my dumba$$ and made a mistake with a zone entry.
10PM, everything's working, email, FTP, setting up new websites, adding clients, Billing, everything is working peachy!
10:30PM, took a nap, after feeling GREAT!
12:25PM, wokeup...still can't believe I'm almost done with almost all of my 14 domains!
Support:
First off, the LEAP panel over at singlehop is the greatest / coolest thing I've ever seen. (leap.singlehop.com).
You can purchase add-ons to your server, check your bandwidth useages, server details, buy a completely new server, manage (read and send tickets) all in this cool windows-ish panel that's smoking fast apparently coded in AJAX, it even includes a web-based SSH client so you don't need PuTTy...too cool! (By the way, Google's Chrome Browser LOVES this!)
I entered multiple tickets this evening just for figuring out things that I didn't know. There were NO issues with SingleHop setting up my box, etc.
Tickets were entered, and QUICKLY answered, maximum time thus far was 30minutes.
Server:
I have a E2200, 2gbs of ram, 5TBs of data, 100mbit link, Linux CentOS, Cpanel, blah blah blah. For an E2200, this thing's like a Fiat on steroids. I'll never make the mistake of getting a windows machine ever again. (I love my linux!)
It's based in Chicago, my present location (Connecticut) I ping it at 35-39ms) Plenty quick for me and the northeast
Things that made me go SingleHop instead of LiquidWeb (the two I was tearing my hair out at).
SingleHop offers 5TB in, 5TB out (10TB total). Liquid Web with the server I was looking at only offered 1.6TB in 1.6TB out (3.2TB total).
LiquidWeb's Support seemed excellent, pricewise ($204 server configuration) I thought I could do better.
It was a TOUGH CHOICE. Both providers seemed to have their heads on straight, I've read reviews about both companies here at WHM, both were neck and neck.
SingleHop Offered the most bandwidth, moreover, Chris on the live support chat was absolutely amusing to talk too.
What's happening now?:
I'm continuing to ad the rest of my domains to my server, everything is shockingly fast, and I have no idea why propagation is taking less than 2 hours (sometimes even 20 minutes?!?). I'm planning my next moves, continuing my billing, and posting here because setting up everything didn't take all night like I thought it would. I guess I'll hop on some news site and read up some articles.
These 12hours (not even a FULL 12 hours, I just rounded it up!) so far have been great! I will update this when I hit the week mark.
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Sep 23, 2009
just want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.
My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com
My host: SingleHop
My sales rep: Miguel Villegas
My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license.
My monthly pricing: 189.00 even per month
At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg
I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.
Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.
However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.
There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.
I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.
But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?
I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.
Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.
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Jul 23, 2008
any comments on singlehop.com's support?
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Aug 5, 2008
Anyone here using SH for a long time? Any info known (yes, I read reviews)?
Saw their promos and became interested in ordering 1 server. However, after my last failure (Dawson, the scam artist) with "very low prices promos", I'm kinda paranoid when we are talking about new companies, especially the ones I haven't ever heard about.
Their live support seems to be down,
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Jul 21, 2008
i can write a long story about this guys that i actually don't know how they can start selling webhosting ,i think there should be a requirement of brain.
i m not telling much but its about 6 days our server is turned off and our website is down ,still no answer from them
[url]
its better for them to sell watermelon rather than webhosting and dedicated servers (IMO)
because they don't know how its heavy for a big website to be down
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Jul 25, 2008
I just got a dedicated server with SingleHop and I must say they are amazing. Fast support and their prices are very good. Dan the co-owner is also great helped me set up some things. I recommend them to anyone. So far Caro.net and SingleHop are the 2 best dedicated server providers.
If you want a good deal from caro contact Mark M.
If you want a good deal from Singlehop contact Chris
I will update everyone in a couple of months on how everything goes.
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Jan 15, 2009
Did some quick research and it seems as though MidPhase and SIngleHop share office space, and the MidPhase network is what SIngleHop appears to run on.
Am I wrong on either of these? Because SingleHop's network, at least from here, is quite fast.
My question is whether MidPhase.com stuff gets hosted in SingleHop's DC or is it in SoftLayer's DCs? Both are great, but SL isn't in Chicago...and SIngleHop is.
If MidPhase shared/dedi/PS isn't in SingleHop's DC, what's a good host for shared/VPS that is? Yes, SoftLayer is awesome, especially with ~25 ms pings from here bd. 35 to SingleHop...but just researching here...
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Jan 15, 2009
Any good hosts that aren't terribly expensive for a basic-ish package in these data centers, that isn't overselling beyond all bounds (JustHost)? MidPhase uses SoftLayer now, but shared ops are in SEA. For the stuff I want to do, DAL is more centrally located...yeah I know beggars can't be choosers, but one can ask...
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Nov 29, 2008
if anyone has had any experience with the new Atom servers offered by SingleHop. From what I read they seem somewhat promising but since it is new to the market from what I understand I don't really want to jump right into it head first.
Any reviews/comments would be helpful.
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Jun 23, 2008
Which company you would choose, if you have to have a dedicated server with them. No worries about the plan or cost. Just in terms in reliability and WYSIWYG.
(Superb) Superbhost.net
(AIT) AIT.com
(SingleHop) singlehop.com
(AXIShost) axishost.net
I HAVE TO choose one of them (so don't tell me that there are better hosts out there). Plus no need to worry about the specs of server, Just rate them in order of reliability & support services.
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May 12, 2009
Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.
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Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
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Apr 26, 2009
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
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Sep 27, 2009
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I will keep you all updated.
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Apr 17, 2009
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5
Deals:5/5
Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
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May 5, 2009
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
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Sep 12, 2008
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
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May 1, 2009
I have been with virpus for the past 7 months
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded:
203497
509467
385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10
Tech. Dept - 10/10
Sales/Billing Dept - 5/10
my site submitted for review via report feature
I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
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Dec 15, 2008
First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
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Sep 18, 2009
Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
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May 15, 2009
havent seen any uk2.net review on WHT? maybe someone can share since im really keen on getting a shared hosting plan there?
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Oct 30, 2009
I have been using 1 and 1 web hosting for almost 3 months now. In that time my site has never been down. I use them to host my website but i use google App for my email server.
In the three months that i have been hosting with them i have only had to put in one ticket due to a mysql database issue. Which then turns out something that i have done.
I would recommend 1 and 1 to my friends and family.
I have two domains hosted with them...
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Dec 1, 2008
Since I've been noticing a thread about how this company is a scam and a fraud and will take your money and run.... I wanted to post my review of them.
Super VPS #2 ($9.95) was bought on 11/21 at 5:42 PM. I received the VPS login information about 4 hours later.
I have this VPS for a VPN server that I run for my personal use. I have so far had 100% uptime and nothing has been wrong. Everything is working great.
I have sent in a number of ticket with things that I need to be enabled for the VPN to work. All of my tickets were responded to within a reasonable time limit. I say reasonable for the following reasons:
1) I used to work in the hosting business and it's almost impossible to give a hour resolution unless you have a big time staff
2) this VPS in UNMANAGED so I didn't expect support to be online waiting for my ticket
Andy has been a great person and I truly thank you for everything you've done on my VPS for me.
The VPS has great connections to the internet. Although I ALWAYS prefer that Cogent be left out when I buy a server or VPS, this one came with it but most of my routes take Level 3 and Internap so I am perfectly fine with it. They also setup rDNS for me in a matter of minutes.
I have pushed 4GB so far and am not having any problems with any one else's VPS affecting mine.
So to sum it up:
Support = 8/10 (If you offered a guaranteed response in xx minutes that would be great)
Network = 9/10 (I prefer not to have Cogent since they send you all over the USA unlike other carriers)
Price = 10/10 (Find me a $10 VPS that offers all this on a stable NOT OVERSOLD node)
Uptime = 10/10 (So far so good!)
Overall Experience = 9/10
If you are looking at a VPS and just want to try this out, you really can't lose anything with this $10 plan. I would highly recommend The NY NOC.
Note to mods: I have submitted my IP and info through the ticket system.
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Oct 13, 2007
Name: The NY Noc
Thread: [url]
Website: [url]
Package offered to WHT:
Unmanaged
128MB RAM
10GB Space
300GB Transfer
HyperVM / LxAdmin
Root Access
2 IP Addresses
$9.95/mo US
10mbit/s (true)
I have been a customer of this provider for almost two months now. They have provided great support (especially concerning their response time). Uptime has been 99%+ as advertised - very reliable.
The package they offer above is one of the cheaptest I have found on these forums or on the net. Most others offer similar packages but only provide 1 IP and 150GB/mo transfer. If this company continues with well managed servers and customer support, I believe they will be well worth the investment a customer makes.
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