SellWHM Welcome Email Not Sent

I ordered a vps from sellwhm on the 24th, and i still have not received a welcome email.

I know for a fact my order was accepted, and not marked as fraud, as ralph told me over live chat he was setting it up. He told me i would receive the welcome email after cpanel was installed; which i was told should take roughly 45mins.

Later that day, when i had still not received the welcome email, i popped and live chat and was told Ralph would be contacted asking to send the email. When i still had not received it later that night, i submitted a ticket. I went to check it the next day, to find their ticket system changed, and my login didnt work.

I went on livechat, and was told that i would receive details for the ticket system (which i still have not received), i then asked about my server, and was initially told a server had had a hardrive failure, which was why my domain wasnt resolving, and told i would be refunded on a pro-rata basis for downtime. Later on in that chat, when i asked what will happen when my server comes back up, and will i be liable for a refund for lost time, i was told my server was in fact not down, i was just waiting for a welcome email.

Is 2 days a long time to wait for a vps?

Im not very happy with the service i have received so far, and hope writing hear will get Ralph's attention. is there anything else i can do? as the ticket system isnt working, and im based out in the UK, so cant really phone, and livechat dont seem to communicate with each other.