SellWHM/Ralph C
Oct 7, 2008
I am completely now out of my mind,....
I had bought dedi server from SellWHM few months back... server.tvmeribiwi.com and now it has been down for more than 12 hours...
When i check their homepage it says ... the ownership is being transferred ...
I have made all payments, why is my server DOWN!
I have even PMed "host Website" who claimed to have took over SellWHM.
I mean why is my server down, while they want to transfer ownership?
Why should it be down for no reason!
Ralph is not responding ... to PMs or email ....
What the hell is going on ... US financial crisis hitting even dedi server business...
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Sep 27, 2008
I am considering signing up with www.sellwhm.com
Has anybody had any experiences with them in the past good/bad
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Sep 26, 2008
I ordered a vps from sellwhm on the 24th, and i still have not received a welcome email.
I know for a fact my order was accepted, and not marked as fraud, as ralph told me over live chat he was setting it up. He told me i would receive the welcome email after cpanel was installed; which i was told should take roughly 45mins.
Later that day, when i had still not received the welcome email, i popped and live chat and was told Ralph would be contacted asking to send the email. When i still had not received it later that night, i submitted a ticket. I went to check it the next day, to find their ticket system changed, and my login didnt work.
I went on livechat, and was told that i would receive details for the ticket system (which i still have not received), i then asked about my server, and was initially told a server had had a hardrive failure, which was why my domain wasnt resolving, and told i would be refunded on a pro-rata basis for downtime. Later on in that chat, when i asked what will happen when my server comes back up, and will i be liable for a refund for lost time, i was told my server was in fact not down, i was just waiting for a welcome email.
Is 2 days a long time to wait for a vps?
Im not very happy with the service i have received so far, and hope writing hear will get Ralph's attention. is there anything else i can do? as the ticket system isnt working, and im based out in the UK, so cant really phone, and livechat dont seem to communicate with each other.
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Sep 12, 2008
I have a VPS with SellWHM and it really rocks (amazing for the price).
Anyhow, I was working on my VPS and had a question. I went to bring up SellWHMPortal.com to submit a ticket, but no response. I then tried SellWHM.com and ditto.
Anyone know what's happening? My VPS is still up running fine. And, I really don't want to lose it.
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Sep 30, 2008
Is there any SellWHM customer here? Is your VPS also offline?
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Sep 18, 2008
I've been hosting my sites all over the net, and I found SellWHM.com support and service amazing. Been with them for over 2 months now, never had a problem they can't support and fix.
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Oct 6, 2008
Most of us know the Sellwhm/RalphC problem, and unfortunately i'm on a side note of this. I purchased a dedicated server through RalphC a week ago, and was assured over and over by RalphC there would be no problems. Now I sure think that was a big mistake.
Roughly 4-5 hours ago my server was all of a sudden shutdown, with me on it. I waited about 25 minutes and Emailed RalphC. From there I waited 30 minutes... no reply. Jumped on MSN... not only is he not on-line, he isn't even on my contacts anymore. I jumped on WHT to send him a privmsg, and looked around at some new posts. Which then I found all these SellWhm posts...
I'm not holding anything against RalphC, and i'm sure he has some stress going on. What I would like to get is some suggestions, on what the heck I should do?
Here is the problem:
I bought the server through SellWHM.com/SellWHM.com(RalphC at the time). He said he had a business reseller account with burst.net. I paid RalphC for one of the servers, which it took about 3 days to get. I started to move some files, secured the server etc... went to run cPanel... it wasn't there. I installed cPanel myself, and the license wasn't valid. *sigh*. He contacted Burst.net and it was working about 1 1/2 days.
At this time (being 4-5 hours of downtime) I cannot get a hold of RalphC at all. He failed to give me his contact phone number, and his email and MSN are both going no where.
I contacted Burst.net via their helpdesk and opened up a ticket. Corey answered it and needs the paypal transaction ID, and/or the last 4 digits of the CC. Here is the problem: I paid RalphC, and RalphC paid Burst. So they do not have my payment information.
RalphC gave me his reseller ID number and said if I had any problems to contact Burst directly. Which I told burst in a support ticket that he did give me his ID#, and I gave them all the server information.
At this time Burst.net has yet to reply to my ticket... so I continue to wait. Server down, I paid $90.00... and here I sit.
how to even proceed.
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