RapidSwitch " Warning Very Important Non-trusted
Oct 27, 2009
i toke 3 servers from RapidSwitch , 2 runing from 3 month and one vps yasterday ,
today many one of customers calling me the servers not working !
so i open ticket in rapidswitch to tell them there is problem for one server not working from ssh , they told me we will check it ,
after this is update i see onther ticket open from them sys :
====================================================
Hi,
We have had to suspend your servers because you have not entered a correct address. It is part of our contract that you always enter a working address, please update this as soon as possible - when you have done so we can unsuspend the servers.
Regards,
Ed
RapidSwitch
=================================================
the right way is datacenter or company contact customer first or suspend all servers first
also i updated them and there is no reply from one hour
what the correct way to raise the issue of this company?
and how can get my date from them
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Apr 18, 2009
im interested in selling SSL certificates, but i dont want to resell them, i'd like to sign them myself. What is out there to do this and how would i go about doing it?
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May 3, 2008
how I can give Trusted SSL crt to my customers ? like RapidSSL Godaddy enom ... etc
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Mar 28, 2008
Who are the people/companies with a good reputation with the WHT community who provide Internap or Peer1 colo? And it seems it's mostly in LA or NY, I know both Peer1 and Internap have a presence in other places, is there anyone reselling out of anywhere else?
Pure Internap or Pure Peer1 hosts only please. The only one I know of right now is H4Y.us
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Apr 11, 2009
I have almost finished designing my site and so I'm looking for a host. However, in looking for hosts I found that a lot of them were scams or were not to be trusted. There were lots of review websites that gave a top 10 listing, and the top 2 always used to be justhost and hostingmonster. Which I didn't really trust as Justhost gave me this silly thing when I tried to leave the page saying 'you can talk to a special agent to get a discount' and all that tosh.
So basically, I'm looking for a host that has a fair amount of space, preferably linux OS and preferably in the UK, and it must have MySQL support and be nice cheap one if possible, around £3.00 a month is fine.
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Apr 22, 2009
Does anyone have experience with the cheap $1 web hosts?
I don't mind paying for hosting, but I only need one script installed on a server that runs a cron file once per day and I don't want to pay $5 to $10 for that.
My question is basically this: is my credit card safe with these $1 web hosts? Can they be trusted to keep my identity safe?
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Feb 3, 2009
I don't normal right review's about Hosting Companies, and if I do I don't write them so soon, but what I have just expirenced has made me want to write up a review.
I was looking at getting another VPS for a small project, a while ago had some Servers at RapidSwitch and Noticed they now sold VPS server's, so sent off a Sales email.
Sent Sales Email 12:06 GMT
Recieved Reply 12:34 GMT
Sent Reply Email 12:36 GMT
Recieved Reply 13:03 GMT
Ordered VPS at 13:09
Recieved Account Activation email 13:10
Recieved Invoice Email 13:11
Paid Invoice 13:12
Recieve Account details / IP's /SSH info 13:13 and loged straight in to SSH.
The VPS is fast!, ssh conect's in second's ping in the 30ms from the UK, Sent one support ticket so far, recieved a reply in under 10 minute's.
There VPS control planel, built into their MyServer control panel let's you do everything you need to, request Ip's Reboot VPS, Reinstall VPS, Reverse DNS.
If they continue like this, Im defintly going to grow into their Dedicated Server's again as my Website Requires.
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Feb 1, 2009
Rapidswitch has their VZ(?) offering, while Poundhost has VMware, with Windows for free too.
Which one would you guys rather use/is more stable/etc?
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Oct 16, 2009
my site hosted with rapidswitch
but i have a problem with them
i work on my site... and suddenly i can;t access cpanel whm shh2 all of them
when i made tracert to my site
it gives me the following
Code:
1 30 ms 143 ms 56 ms 10.0.0.138
2 35 ms 7 ms 7 ms ASHAMS-R01C-C-EG [163.121.170.168]
3 69 ms 67 ms 81 ms host-163.121.197.234.tedata.net [163.121.197.234
]
4 117 ms 16 ms 9 ms host-163.121.183.137.tedata.net [163.121.183.137
]
5 9 ms 8 ms 8 ms host-163.121.184.209.tedata.net [163.121.184.209
]
6 9 ms 9 ms 9 ms host-163.121.186.253.tedata.net [163.121.186.253
]
7 44 ms 66 ms 66 ms host-163.121.202.129.tedata.net [163.121.202.129
]
8 308 ms 251 ms 188 ms pal5-telecom-egypt-1.pal.seabone.net [213.144.18
1.73]
9 86 ms 85 ms 86 ms mil52-mil26-racc2.mil.seabone.net [195.22.196.18
3]
10 86 ms 86 ms 86 ms ge-0-0-0-0.mil19.ip4.tinet.net [213.200.68.145]
11 91 ms 130 ms 124 ms xe-7-3-0.lon20.ip4.tinet.net [89.149.187.218]
12 91 ms 106 ms 91 ms rapidswitch-gw1.ip4.tinet.net [213.200.79.210]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
....
30 * * * Request timed out.
what is the problem ?
after that site return after 10 minutes
it happened 3 times with me today
it happens with more than one people
how can i check it ?
or have i to change the hosting company ?
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Dec 9, 2008
setting up dns, if you have a server with RapidSwitch, have Msn and would like to earn $15.
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Feb 28, 2008
1) Is rapidswitch any good? How is the support?
2) How are there speeds from USA and Asia?
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Jun 29, 2008
Our servers @ RS seam to have gone down, posted a ticket but no response as yet, their phone number seams to be dead!
Anyone around who hosts with them having any problems atm... Their website is up just the servers are not....
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Sep 29, 2008
I am currently a technical adviser to a large internet radio station. We are currently able to push over 200mbps+ per day and are always looking for good deals. I see rapidswitch has some good rates on 100mbps unmetered connections and was wondering how their worldwide connections are?
Also, I can't find a network map or test IP, anyone know where one may be?
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Jan 19, 2008
provider of dedicated servers in europe, I have seen talk about Rapidswitch/49Pence on many occasions but I want know if it can be considered a good and safe option to use their servers for webhosting.
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Jan 1, 2009
We're expanding our services to the UK and Canada. We choose RapidSwitch for our UK based servers. So far, the experience has been superb!
They setup the server less than a day and everything is just very smooth. I asked to register a Reverse DNS and it was done very fast as well.
Excellent service. I would highly recommend them if you are looking for a UK based dedicated server.
I am also setting up servers with iWeb for our Canadian server, I would say things are going manually over at iWeb. It takes a while for them to prepare setup the server.
Maybe since I ordered it during the holidays. I ordered the server at Dec 29, and I think the server won't be ready any sooner than Jan 2.
I hope after sales support won't take this long with iWeb.
I would also like to receive feedback if you can recommend us a good Canadian dedicated server provider.
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Apr 17, 2009
I'd just like to share the experience I've had with RapidSwitch over the past 7 months.
I ordered a dedicated server with them at around 10am on a Monday morning. At around 11.30am I received an email to tell me that my server was currently being set up by one of their technicians. I was surprised to get an email within a couple of hours after ordering saying it was being set up. The setup took around an hour at the most, this included them installing cPanel for me and having it licensed.
Since that day, I've had no problems caused by them. If I ever request an upgrade they do it at a time to suit me, not themselves. I've had upgrades done at 1am in the morning with full updates to let me know how it's progressing.
As for support, although they offer unmanaged dedicated servers, I've always been able to get help with most problems. Today I had a problem where I needed a reboot every few minutes due to a client overloading the server. I don't think their reboot system is automated yet, but they didn't mind helping me resolve my problems by constantly rebooting the server.
Since moving to RapidSwitch, their network has been excellent. The only downtime was to do some upgrades to their routers and even that was only for approx 10 minutes at the most. I also regularly get emails telling me how fast clients can upload and download from the server, they're amazed at the speed and can't believe it sometimes.
To sum it all up, here's the reasons I love RapidSwitch:
- Very fast and reliable network.
- Excellent support.
- No problems.
I'm sure I've made some mistakes somewhere, but it's 2AM and I've had no sleep yet, but I would recommend RapidSwitch to anyone that requires a dedicated server.
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Sep 25, 2009
I fear i've made a terrible mistake.
I'm currently a Poundhost customer and have been very happy with the service - my server has never been down yet and i've never had to contact them since setting the server up - it just works.
However, i've recently been offered a much better deal from Rapidswitch - a better server for quite a bit cheaper which as a personal customer with no budget makes a big difference.
I did think twice about moving from a provider I was happy with but have heard good things about Rapidswitch and their control panel is much better.
However, since placing my order it seems all they've had is network problems - they were completely down for hours last night, have had problems all day and are now down again. To boot, they said my server would be built in 24hrs and probably less but it's now nearly 30hrs and hasn't been built yet.
I'm really surprised and shocked that such a big provider with a good reputation has a single point of failure like this and doesn't have redundancy built in as well as hot swap spares and even spares from another provider.
It also seems their site and phone system are on the same backbone so that all went down too (and seems their monitoring is within their network so that doesn't register most of the outages).
Have I made a terrible mistake and this is the new Rapidswitch now it's been bought out or do you think it's just a bad week and they will get themselves sorted out and will return to 100% uptime?
Thoughts?
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Apr 24, 2008
Just noticed Rapidswitch have increased their prices while slashing their bandwidth allowances from 10tb to 4000gb.
Anyone else still trying to offer 10tb servers at a ridiculously low price?
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Oct 21, 2009
About us first, we do cPanel shared hosting and also (however you want to put it) fully-managed proactively monitored dedicated hosting - due to this we need access to our equipment all the time so we host it locally.
Ed from RapidSwitch contacted us via live chat on our website at the start of September to introduce the company, he offered us a rack from £650/mo, mentioned we could take it upto 32A power (obviously not for that price!).
We're based in Maidenhead (in the town centre), 5 minutes walk from RapidSwitch and 5 minutes drive from BlueSquare, as we use power-hungry Dell PowerEdges and the DC is closer to us we thought we'd have a look.
We arranged a tour. On the tour we were told about their dual diverse dark fibre, diverse power, how their staff support cPanel, how the rack would be fully managed by them but we'd be able to pop in anytime to do work, how they'd let us move in our kit during the night, sounded great.
The following day the whole Poundhost vs RapidSwitch thing went down, soon after RapidSwitch themselves went down too, which was slightly worrying.
We moved in, or tried to First time we asked for DC access it took 1 ticket, a wait of 60+ mins, then an angry phone call from me to get it sorted out, it was sorted out for the following day -- okay, strange? We moved in the next day.
Some days later we decided to move some of our live kit at BlueSquare over to RS for the evening.
4pm - I open ticket saying I need access to rack some live servers as per our verbal agreement when I signed up, and I get a reply saying No, as they don't accept hardware or visitors outside the hours of 8am - 8pm Monday to Friday.
4:30pm - I phone Randeep (sales guy) and talk to him, he talks to a Manager, arranges an exception, says a note will be put in my account regarding tonight and the other server moves we had discussed before I signed the contract.
4:50pm - I follow up this ticket to make sure they're ready.
8pm - Again, I follow up this ticket to make sure they're ready.
8:45pm - I arrive at BSQ after having sent them one ticket.
9:05pm - I leave BSQ after going through security, meeting a BSQ tech, unracking a box from BSQ1 and BSQ3, signing documentation, etc.
9:15pm - I arrive at RapidSwitch, no one answers the buzzer, so I phone. A member of technical staff (seems friendly, etc) takes my hardware, I ask "Can you rack this immediately?", I am told "No we're really busy", I mention that I had arranged this earlier, he replies "Well I wish they had told us!!!", I am then told "Management always arrange maintenance tasks at the same time and never think of the fu****g monkeys (he said this!!) that actually have to do the work, there is no communication at all"... He then goes on to talk about only 2-3 people being on shift in the evenings, how they have too much work, etc. I ask "Can it be done in the next hour?". Am told "Uhhhhh I'll try but Ive got a mountain of jobs to do". Tech then walks off with the servers, forgetting to take the rails, network cables and power cables. I mention this to him, he says "Oh, I'm not used to this Managed Rack malarkey". He then says "I'll update your ticket to say we took delivery of your hardware".
9:28pm - I drive off.
9:34pm - I arrive at my office, no ticket update. I wait around a bit and reply to the ticket asking if it can please be done ASAP. No reply, I then phone and ask what the deal is, am told on the phone "ohh we'll do it in 10-15minutes, when (unaudible) comes back, but usually colo orders are racked within 48hrs, we're really busy!" (so basically am told that what I'm asking isn't acceptable and they're too busy to cope -- not what you want to hear from someone who's supposed to be managing your hardware)
9:50pm - I phone up and ask what the hold up is. Am told your staff are too busy still, am also told that servers are racked within 48hrs of delivery. (So, basically I'm pushing my luck).
10:27pm - I get a reply saying your staff will do it as soon as they've finished their current jobs.
10:40pm - By this time I am getting customers shouting at me as this is taking too long, too right! I sternly reply to the ticket asking again to please rack them, once again explaining my situation.
10:49pm - I get a reply saying the servers will be racked as your tech has finished his other jobs.
11:08pm - I get a reply saying the servers have been racked but not plugged in, asking how I want them cabled - fair question, if not a bit obvious.
11:20pm - Servers are pinging
11:25pm - I have reconfigured the servers to work on the new IP range, so my job is complete, I then emailed them back asking if they're cPanel trained - turns out they aren't, although some members of their team might know bits and pieces - not what I was told on the tour, not useful to me at all.
I had a think about it over the weekend -- I wondered, if we can now only access our equipment 8am-8pm Mon-Fri (30% of each week) and they won't even allow a Dell engineer in out of hours, plus their staff are too busy to handle our requests in a timely manner -- what do we do if something goes wrong?
Worst case scenario is if a server physically broke at 5pm on a Friday and we didn't have the necessary spare part. We have 4hr SLA with Dell so they'd arrive at RS at 9pm but not be allowed in until 8am on Monday.
I decided it would be unwise for us to use a data centre which only allows us access to the building for 30% of the week and we should have been told before we signed our contract that we'd only be allowed in during those times. Being told their staff were cPanel trained bugged me too, especially if what they're selling me is a 'Managed' rack.
I wrote a long ranty email to them to nullify the contract, Paul Tacey-Green phoned me, we had a chat, he said they'd change the access time rules (but he hasn't yet), he mentioned that 2/4 of their staff on that shift had taken the night off sick and offered me some time free to show their commitment, I wasn't interested, I got the contract nullified and arranged to get out of there.
I then called BlueSquare, they provisioned a new rack, got me a new IP range sorted and assured they'd help with whatever I needed.
Getting out of there was interesting, a week later I opened a ticket to go there 19:30 one night, they made an exception to allow myself and a member of my staff in at the same time (only one visitor on DC floor allowed usually as their racks aren't secure).
We got in there really quickly, the tech guy was nice. (But there seemed only to be 2 techs on site, Paul, on the phone told me there should be 4 during night shift) Anyway, we get to our rack and find the servers they'd racked the previous week weren't done properly, firstly they'd randomly been racked in the middle of the rack rather than on top of the existing ones (at the bottom of the rack), and then, quite scarily/hilariously, the bottom one they'd racked (in the middle of the rack), the rails weren't put in at the back, so it was defying gravity and mysteriously HANGING at about a 15 degree angle in the rack!
We packed up our stuff as fast as possible, got out of there. We got into BlueSquare 10mins later, by the time we reached the door there were already BlueSquare techs waiting for us! They immediately took all our equipment out the back of my car and put it next to the rack so we could get it all installed.
Anyway, I thought I'd just share my experience of RapidSwitch - Im sure they have lots of happy customers. I'm just happy we got out of there before we moved in too much kit. I couldn't handle the thought of giving them another chance, them failing and us being forced to move out some busy shared servers at 7:30pm one night! We'll be staying at BlueSquare from now on.
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Mar 27, 2008
I have specific request.
I have client that use around 6-8 TB per month of traffic (nothing unusual really).
The issue is that, at some short hours per week (twice or less per week) - burst goes to 90 Mbit. So basicly, I need a solution, where in near future, if need it - burst can go all the way up to 130-150 Mbit when need it.
Any Gbit providers I seen, they usual say like speed will be around 80mbit or so - and that makes no difference.
I did check RAPIDSWITCH, and in all aspect they ar great (nothing
to complain) - but the offer they have with 10TB data, is good only unless you pass 10TB at some point.
After that, 1 TB of data is $200 or so (depens on exchange rate of $).
At the moment, 10TB of data transfer should be enough but if by some chance, it goes beyond that, it will incresse the cost alot.
Hosted content is pure FLV files, normal videos, nothing special.
My budget is in normal range, but still the less is better.
I will take any suggestion on this, or if someone can push me in some direction (company or point of contat).
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May 12, 2009
The market is full of VPS providers with different combinations of features.. some offer huge amounts of ram, bandwidth, managed, unmanaged, etc.. The sheer number of choices is dizzying..
My question is, if you had to pick one feature of a VPS plan that was most important to you, what would it be?
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Oct 11, 2009
I live in Turkey. I'm gonna buy a reseller package from Hostgator which is located in Texas. I will mostly make websites in English language for business(affiliate websites) but I decided to make 2 websites in Turkish language for a hobby of mine. Should I buy hosting from a company in Europe or can I still go with Hostgator? I really like Hostgator's package but how much disadvantage would there be in terms of speed? Would people be able to tell by speed whether the server is close or not? Is there a way to test it? All my friends' computers have a speed around 100kb download per second.
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Dec 11, 2008
How important is PCI Compliance to you as a hosting provider? Are you compliant now?
Do you intend to be complaint? Also how many thing that just getting a scan from comodo or another scanner makes you compliant?
As far the rules for PCI-DSS state if you store CC's which all hosting companies do if they are using a billing system, i.e MB, WHMCS etc.. You have to be compliant to a fault for a 37 page document with lots and lots of requirements that most don't do and don't know how to do.
Is it worth it to not make the effort and get compliant or risk losing your merchant account and getting on the TMF list and fined $50k?
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May 5, 2009
I am in the process of finding a host for my website (as I am not very happy with the current one).
My statistics shows that most of my visitors are from Europe and Asia and not much from US.
My question is, should I think of a host in Europe or Asia?
does it actually make a lot of difference where is your host located ?
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Feb 15, 2009
How important is this from a customer standpoint? Assuming ticket response times are under 1 hour, is Live support something that customers really want? I'm considering adding it as a support option, but want to weigh whether or not its worth it.
<<Please setup signature in Member Control Panel>>
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Apr 12, 2009
When I talked with my friends who are into computer stuff, they'd say that it is important that the provider that I am about to host my site with, has good ping response so that my site will load faster.
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Apr 9, 2009
I don't know how some web hosting companies get away with saying they offer 24x7 support but don't. I have come across many companies that all clam the same thing but at the end when it comes down to it they are not there when you need them.
My question is if they have a live chat button on there site and I see there sales team offline, that is an immediate sign they are really not there 24x7. If a person is qualified to manage a server is he/she not qualified to sell a product?
how can a network be monitored if you don't have a staff 24x7?
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Oct 4, 2009
I work for a company that does business mainly in California but we have people all over the country including Boston and NYC. I'm looking for dedicated servers and found good pricing/service in Chicago but worried about response times for my Cali folks. I'm hosting a non public web app that everyone needs to use so the load is low and response times are not super critical.
Will my users experience noticable latency?
Also people that manage the servers may be in Cali as well. Will they find it fustrating to remote into these windows servers and manage them or will it be acceptable or should I find something closer to california?
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Apr 18, 2008
What really are the chances of a drive failure in any given year?
I worked in corporate IT departments for 15 years and had RAID on everything even though I rarely saw a drive failure. Out of hundreds of drives one might fail in any given year.
It does look like some folks here have experienced drive failures on dedicated boxes though, so my dilemma is this: If both cost the same am I better off to have a box with no RAID at a good host like theplanet, or have a box WITH raid with one of the value hosts?
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