I don't normal right review's about Hosting Companies, and if I do I don't write them so soon, but what I have just expirenced has made me want to write up a review.
I was looking at getting another VPS for a small project, a while ago had some Servers at RapidSwitch and Noticed they now sold VPS server's, so sent off a Sales email.
Sent Sales Email 12:06 GMT
Recieved Reply 12:34 GMT
Sent Reply Email 12:36 GMT
Recieved Reply 13:03 GMT
Ordered VPS at 13:09
Recieved Account Activation email 13:10
Recieved Invoice Email 13:11
Paid Invoice 13:12
Recieve Account details / IP's /SSH info 13:13 and loged straight in to SSH.
The VPS is fast!, ssh conect's in second's ping in the 30ms from the UK, Sent one support ticket so far, recieved a reply in under 10 minute's. There VPS control planel, built into their MyServer control panel let's you do everything you need to, request Ip's Reboot VPS, Reinstall VPS, Reverse DNS. If they continue like this, Im defintly going to grow into their Dedicated Server's again as my Website Requires.
i work on my site... and suddenly i can;t access cpanel whm shh2 all of them
when i made tracert to my site
it gives me the following
Code: 1 30 ms 143 ms 56 ms 10.0.0.138 2 35 ms 7 ms 7 ms ASHAMS-R01C-C-EG [163.121.170.168] 3 69 ms 67 ms 81 ms host-163.121.197.234.tedata.net [163.121.197.234 ] 4 117 ms 16 ms 9 ms host-163.121.183.137.tedata.net [163.121.183.137 ] 5 9 ms 8 ms 8 ms host-163.121.184.209.tedata.net [163.121.184.209 ] 6 9 ms 9 ms 9 ms host-163.121.186.253.tedata.net [163.121.186.253 ] 7 44 ms 66 ms 66 ms host-163.121.202.129.tedata.net [163.121.202.129 ] 8 308 ms 251 ms 188 ms pal5-telecom-egypt-1.pal.seabone.net [213.144.18 1.73] 9 86 ms 85 ms 86 ms mil52-mil26-racc2.mil.seabone.net [195.22.196.18 3] 10 86 ms 86 ms 86 ms ge-0-0-0-0.mil19.ip4.tinet.net [213.200.68.145]
11 91 ms 130 ms 124 ms xe-7-3-0.lon20.ip4.tinet.net [89.149.187.218] 12 91 ms 106 ms 91 ms rapidswitch-gw1.ip4.tinet.net [213.200.79.210] 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out.
.... 30 * * * Request timed out.
what is the problem ?
after that site return after 10 minutes it happened 3 times with me today
it happens with more than one people how can i check it ?
I am currently a technical adviser to a large internet radio station. We are currently able to push over 200mbps+ per day and are always looking for good deals. I see rapidswitch has some good rates on 100mbps unmetered connections and was wondering how their worldwide connections are?
Also, I can't find a network map or test IP, anyone know where one may be?
provider of dedicated servers in europe, I have seen talk about Rapidswitch/49Pence on many occasions but I want know if it can be considered a good and safe option to use their servers for webhosting.
We're expanding our services to the UK and Canada. We choose RapidSwitch for our UK based servers. So far, the experience has been superb!
They setup the server less than a day and everything is just very smooth. I asked to register a Reverse DNS and it was done very fast as well.
Excellent service. I would highly recommend them if you are looking for a UK based dedicated server.
I am also setting up servers with iWeb for our Canadian server, I would say things are going manually over at iWeb. It takes a while for them to prepare setup the server.
Maybe since I ordered it during the holidays. I ordered the server at Dec 29, and I think the server won't be ready any sooner than Jan 2.
I hope after sales support won't take this long with iWeb.
I would also like to receive feedback if you can recommend us a good Canadian dedicated server provider.
I'd just like to share the experience I've had with RapidSwitch over the past 7 months.
I ordered a dedicated server with them at around 10am on a Monday morning. At around 11.30am I received an email to tell me that my server was currently being set up by one of their technicians. I was surprised to get an email within a couple of hours after ordering saying it was being set up. The setup took around an hour at the most, this included them installing cPanel for me and having it licensed.
Since that day, I've had no problems caused by them. If I ever request an upgrade they do it at a time to suit me, not themselves. I've had upgrades done at 1am in the morning with full updates to let me know how it's progressing.
As for support, although they offer unmanaged dedicated servers, I've always been able to get help with most problems. Today I had a problem where I needed a reboot every few minutes due to a client overloading the server. I don't think their reboot system is automated yet, but they didn't mind helping me resolve my problems by constantly rebooting the server.
Since moving to RapidSwitch, their network has been excellent. The only downtime was to do some upgrades to their routers and even that was only for approx 10 minutes at the most. I also regularly get emails telling me how fast clients can upload and download from the server, they're amazed at the speed and can't believe it sometimes.
To sum it all up, here's the reasons I love RapidSwitch:
- Very fast and reliable network.
- Excellent support.
- No problems.
I'm sure I've made some mistakes somewhere, but it's 2AM and I've had no sleep yet, but I would recommend RapidSwitch to anyone that requires a dedicated server.
I'm currently a Poundhost customer and have been very happy with the service - my server has never been down yet and i've never had to contact them since setting the server up - it just works.
However, i've recently been offered a much better deal from Rapidswitch - a better server for quite a bit cheaper which as a personal customer with no budget makes a big difference.
I did think twice about moving from a provider I was happy with but have heard good things about Rapidswitch and their control panel is much better.
However, since placing my order it seems all they've had is network problems - they were completely down for hours last night, have had problems all day and are now down again. To boot, they said my server would be built in 24hrs and probably less but it's now nearly 30hrs and hasn't been built yet.
I'm really surprised and shocked that such a big provider with a good reputation has a single point of failure like this and doesn't have redundancy built in as well as hot swap spares and even spares from another provider.
It also seems their site and phone system are on the same backbone so that all went down too (and seems their monitoring is within their network so that doesn't register most of the outages).
Have I made a terrible mistake and this is the new Rapidswitch now it's been bought out or do you think it's just a bad week and they will get themselves sorted out and will return to 100% uptime?
About us first, we do cPanel shared hosting and also (however you want to put it) fully-managed proactively monitored dedicated hosting - due to this we need access to our equipment all the time so we host it locally.
Ed from RapidSwitch contacted us via live chat on our website at the start of September to introduce the company, he offered us a rack from £650/mo, mentioned we could take it upto 32A power (obviously not for that price!).
We're based in Maidenhead (in the town centre), 5 minutes walk from RapidSwitch and 5 minutes drive from BlueSquare, as we use power-hungry Dell PowerEdges and the DC is closer to us we thought we'd have a look.
We arranged a tour. On the tour we were told about their dual diverse dark fibre, diverse power, how their staff support cPanel, how the rack would be fully managed by them but we'd be able to pop in anytime to do work, how they'd let us move in our kit during the night, sounded great.
The following day the whole Poundhost vs RapidSwitch thing went down, soon after RapidSwitch themselves went down too, which was slightly worrying.
We moved in, or tried to First time we asked for DC access it took 1 ticket, a wait of 60+ mins, then an angry phone call from me to get it sorted out, it was sorted out for the following day -- okay, strange? We moved in the next day.
Some days later we decided to move some of our live kit at BlueSquare over to RS for the evening.
4pm - I open ticket saying I need access to rack some live servers as per our verbal agreement when I signed up, and I get a reply saying No, as they don't accept hardware or visitors outside the hours of 8am - 8pm Monday to Friday.
4:30pm - I phone Randeep (sales guy) and talk to him, he talks to a Manager, arranges an exception, says a note will be put in my account regarding tonight and the other server moves we had discussed before I signed the contract.
4:50pm - I follow up this ticket to make sure they're ready.
8pm - Again, I follow up this ticket to make sure they're ready.
8:45pm - I arrive at BSQ after having sent them one ticket.
9:05pm - I leave BSQ after going through security, meeting a BSQ tech, unracking a box from BSQ1 and BSQ3, signing documentation, etc.
9:15pm - I arrive at RapidSwitch, no one answers the buzzer, so I phone. A member of technical staff (seems friendly, etc) takes my hardware, I ask "Can you rack this immediately?", I am told "No we're really busy", I mention that I had arranged this earlier, he replies "Well I wish they had told us!!!", I am then told "Management always arrange maintenance tasks at the same time and never think of the fu****g monkeys (he said this!!) that actually have to do the work, there is no communication at all"... He then goes on to talk about only 2-3 people being on shift in the evenings, how they have too much work, etc. I ask "Can it be done in the next hour?". Am told "Uhhhhh I'll try but Ive got a mountain of jobs to do". Tech then walks off with the servers, forgetting to take the rails, network cables and power cables. I mention this to him, he says "Oh, I'm not used to this Managed Rack malarkey". He then says "I'll update your ticket to say we took delivery of your hardware".
9:28pm - I drive off.
9:34pm - I arrive at my office, no ticket update. I wait around a bit and reply to the ticket asking if it can please be done ASAP. No reply, I then phone and ask what the deal is, am told on the phone "ohh we'll do it in 10-15minutes, when (unaudible) comes back, but usually colo orders are racked within 48hrs, we're really busy!" (so basically am told that what I'm asking isn't acceptable and they're too busy to cope -- not what you want to hear from someone who's supposed to be managing your hardware)
9:50pm - I phone up and ask what the hold up is. Am told your staff are too busy still, am also told that servers are racked within 48hrs of delivery. (So, basically I'm pushing my luck).
10:27pm - I get a reply saying your staff will do it as soon as they've finished their current jobs.
10:40pm - By this time I am getting customers shouting at me as this is taking too long, too right! I sternly reply to the ticket asking again to please rack them, once again explaining my situation.
10:49pm - I get a reply saying the servers will be racked as your tech has finished his other jobs.
11:08pm - I get a reply saying the servers have been racked but not plugged in, asking how I want them cabled - fair question, if not a bit obvious.
11:20pm - Servers are pinging
11:25pm - I have reconfigured the servers to work on the new IP range, so my job is complete, I then emailed them back asking if they're cPanel trained - turns out they aren't, although some members of their team might know bits and pieces - not what I was told on the tour, not useful to me at all.
I had a think about it over the weekend -- I wondered, if we can now only access our equipment 8am-8pm Mon-Fri (30% of each week) and they won't even allow a Dell engineer in out of hours, plus their staff are too busy to handle our requests in a timely manner -- what do we do if something goes wrong?
Worst case scenario is if a server physically broke at 5pm on a Friday and we didn't have the necessary spare part. We have 4hr SLA with Dell so they'd arrive at RS at 9pm but not be allowed in until 8am on Monday.
I decided it would be unwise for us to use a data centre which only allows us access to the building for 30% of the week and we should have been told before we signed our contract that we'd only be allowed in during those times. Being told their staff were cPanel trained bugged me too, especially if what they're selling me is a 'Managed' rack.
I wrote a long ranty email to them to nullify the contract, Paul Tacey-Green phoned me, we had a chat, he said they'd change the access time rules (but he hasn't yet), he mentioned that 2/4 of their staff on that shift had taken the night off sick and offered me some time free to show their commitment, I wasn't interested, I got the contract nullified and arranged to get out of there.
I then called BlueSquare, they provisioned a new rack, got me a new IP range sorted and assured they'd help with whatever I needed.
Getting out of there was interesting, a week later I opened a ticket to go there 19:30 one night, they made an exception to allow myself and a member of my staff in at the same time (only one visitor on DC floor allowed usually as their racks aren't secure).
We got in there really quickly, the tech guy was nice. (But there seemed only to be 2 techs on site, Paul, on the phone told me there should be 4 during night shift) Anyway, we get to our rack and find the servers they'd racked the previous week weren't done properly, firstly they'd randomly been racked in the middle of the rack rather than on top of the existing ones (at the bottom of the rack), and then, quite scarily/hilariously, the bottom one they'd racked (in the middle of the rack), the rails weren't put in at the back, so it was defying gravity and mysteriously HANGING at about a 15 degree angle in the rack!
We packed up our stuff as fast as possible, got out of there. We got into BlueSquare 10mins later, by the time we reached the door there were already BlueSquare techs waiting for us! They immediately took all our equipment out the back of my car and put it next to the rack so we could get it all installed.
Anyway, I thought I'd just share my experience of RapidSwitch - Im sure they have lots of happy customers. I'm just happy we got out of there before we moved in too much kit. I couldn't handle the thought of giving them another chance, them failing and us being forced to move out some busy shared servers at 7:30pm one night! We'll be staying at BlueSquare from now on.
i toke 3 servers from RapidSwitch , 2 runing from 3 month and one vps yasterday ,
today many one of customers calling me the servers not working !
so i open ticket in rapidswitch to tell them there is problem for one server not working from ssh , they told me we will check it , after this is update i see onther ticket open from them sys :
We have had to suspend your servers because you have not entered a correct address. It is part of our contract that you always enter a working address, please update this as soon as possible - when you have done so we can unsuspend the servers.
Regards,
Ed RapidSwitch
=================================================
the right way is datacenter or company contact customer first or suspend all servers first
also i updated them and there is no reply from one hour
what the correct way to raise the issue of this company?
I have client that use around 6-8 TB per month of traffic (nothing unusual really).
The issue is that, at some short hours per week (twice or less per week) - burst goes to 90 Mbit. So basicly, I need a solution, where in near future, if need it - burst can go all the way up to 130-150 Mbit when need it. Any Gbit providers I seen, they usual say like speed will be around 80mbit or so - and that makes no difference.
I did check RAPIDSWITCH, and in all aspect they ar great (nothing to complain) - but the offer they have with 10TB data, is good only unless you pass 10TB at some point.
After that, 1 TB of data is $200 or so (depens on exchange rate of $).
At the moment, 10TB of data transfer should be enough but if by some chance, it goes beyond that, it will incresse the cost alot.
Hosted content is pure FLV files, normal videos, nothing special.
My budget is in normal range, but still the less is better.
I will take any suggestion on this, or if someone can push me in some direction (company or point of contat).
I was in the market for a new dedicated server after a couple of years with my previous provider. The previous provider did nothing wrong but they were no longer competitive when it came to CPU and memory.
I moved first to geekrack. And I left them after a week and a half as they never were able to get my rDNS records setup.
I found Universal Hosts on this forum and gave them a shot. I had asked for an operating system that they didn't offer normally (Debian 64 bit) and they said that they could do it. However, when my server was setup it was 32 bit Debian instead. They apologized and had Debian 64 bit setup less than 24 hours later.
When I asked them to get rDNS records setup it took a few hours but they were setup correctly and they worked.
Universal Hosts is also a BurstNet reseller but compared to my other attempt at using a BurstNet reseller they are fantastic. While the initial config was incorrect they worked quickly to fix it and were very professional about it.
So after two weeks - so far so good. Keep up the good work UniHosts!
I am running Apache2.2, PHP5.I have been running with virtual hosts on a Windows 7 environment fine for a couple of years successfully, but have just had to move to a Windows 8 environment.It looks like Apache and PHP have installed and are working fine, but my Virtual hosts are now not being recognised. From what I can tell, it is the Windows 8 hosts file that is having a problem, as it looks as though it is now just setup to Block websites.
If I make the host file just have the one line127.0.0.1 localhost entry, then the very first Virtual Host from my apache config file will come up, but the rest are not found.If I put the usual 127.0.0.1 mywebsite.name aliasname is appears as though my website works momentarily and then is blocked..
Recently I stumbled along a host on here with a good rep and that uses direct admin.
Because they were very nice on the live support I signed up to see what direct admin was like.
Its very diferent from cpanel. Some parts seem to be harder to use like the phpmyadmin requires the username and password to the database you created not the control panel username and password like cpanel. Although I guess that could be a good security feature just in case some one gets into the control panel they can not get into the phpmyadmin, then again if they are smart and were able to get into the control panel they could get into ftp and look what the username and password is on the config file for the script you are using.
The bandwidth meter seems to be better in direct admin although I think its acting up for me as its putting yesterdays bandwidth on todays. I was told by the host that it updates every 2 hours and at first it did but now its gone to every day. Oh and unlike cpanel this bandwidth meter includes bandwith used by the control panel.
Niether one from what I can tell counts sftp though at least for the hosts I have right now.
I currently have an Apple computer and am looking for a webhost. looked at hostgator but when i tried to view sample website builder i was unable because i have a mac. Are there any webhosts that fully support mac's?
1) There are 2 IPs in this file. I did not put them there. This is a dedicated machine. The IPs go to a Canadian hosting company. I am not in Canada and those are not my IPs.
2) Does my provider have the right to add IPs to this file without my consent?
3) I have already commented them out, of course, but I am concerned.
As some of you may know I have about 4 different webhosts.
the problem is thats to many and I want to maybe cut it down to 2 but not sure which 2 and thats my delema or jam.
Downtownhost is one of the 4 hosts and I have been with them for over 2 years now and its great and support it top notch. So would hate to leave them.
Everity is another one and they are great as well and very honest, which still impresses me today and I have not yet been with them a year but it will be this December. They were able to run my biggest site with out any issues and that was nice then again so was downtownhost able to well to a point until the space the site was using got to big for downtownhost which is why I got everity in the first place.
Hostsimplex is a new one I got to see what directadmin is like and wow direct admin is awesome and almost I want to move all my site to this host. They are also very nice/ friendly and support is also honest and gee a few times while opening up the live support for a question or a problem figiruing some thign out in direct admin I have gotten into long friendly convos with them. Kind of feel bad about that though as I would hate to take the support staff away from other customers. I do like also how they have free remote back up, which is nice but I still will make my own back ups locally just in case. Any way this host is still new for me so I am not sure how good or bad they are but so far its good.
The forth one is liquid webs as as of right now my main and largest site it on it. This hosting is not one I own but a friend/client. I am not even paying for it which is nice. How ever I have little to no support as I have to rely on my friend and he is not always on when I have an issue. Do to that this might be the first one I drop. Although it it rare that I have issues and I do not have to worry about the cpu ussage, bandwitdth, diskspace because he said I could use what ever i want. He also said the server has a 500gb hard drive and not even 10% is being used.
Any way thats the issue I am having so which do you think I should drop or should I just keep them all as I do have an active site on each one.
I signed up to Uni-Hosts (Universal Hosts) a couple of days ago after seeinf one of they're deals in the Deals Forum and I'm still waiting for activation.
Is there anyone here with Uni-Hosts or had experience with them?
I was initially impressed with the deal but I'm getting unimpressed very quickly with they're setup times.
I am very interested by the other thread in this forum about Xen vs Virtuozzo.
I don't need a high spec VPS, just something to run a my personal web, mail, DNS etc. servers. I currently run these on an old dedicated server with 256MB RAM with no problems or slowness (I will be keeping this btw). So I have been looking at 256MB VPS plans.
The discussion in the thread above seems to talk about memory management being an untrue reflection of your actual use. I haven't looked into this in enough detail yet but I think the basic idea is that with Xen you get a dedicated amount of RAM (which can't be oversold) and a properly isolated OS. Xen looks much better to me...
For Xen hosts, I have come across the following slicehost.com easyvps.co.uk a2b2.com
slicehost.com looks fantastic although every one of the sites they list as hosted on their servers (on their wiki page) is slow at loading for me. Anyone else notice this? They also provide servers as x86_64. Has this caused anyone problems? Any other comments on them?
The VPS must has a 100MB network connection. Unmanaged is fine.
Out of the three websites that were hacked the hacker left a get.php file in the root and i decided to see what it was and i ran it. To my shock and horror it gave me all the different types of people hosted on the server and it also gave me their database passwords etc...
Now each time i ran it, it gave me different results of different users on the server each time with a long never ending list. I just couldnt believe my eyes a simple short written php script showed me a lot.
Now im not a PHP guru but this is quite serious and ive notified my web host showing them my findings. I was quite astonished it showed me passwords in peoples configs.
Now my question is... is this something new or old and that my web hosts forgot to look into that area...? I mean its a php script thats all.
are there really hosts that do not oversell? if yes, i need suggestions but i would prefer a host that is not overpriced. I dont have budget in mind but i would want to gather the list of hosts that do not oversell and i can go over them one by one.
With all the web hosts out there people must be like "Which is best?" Well here is a review of some of the big names out there in web hosting.
GoDaddy.com:
GoDaddy’s web hosting packages come loaded with features. GoDaddy is proud of their world class data center and physical services, and reasonably so. GoDaddy actually owns their hosting facilities, which feature state of the art security and advanced backup technology for complete and competent network servers.
Each GoDaddy hosting plan comes with web site statistic tools to help you keep an eye on how your hosted page is performing. Setup is absolutely free, and includes access to the GoDaddy.com Hosting Connection, where you can interact with other GoDaddy users and find free applications to use on your web site.
Each GoDaddy hosting plan also comes with a variety of free software and credits to help you get the word out on your site. The Deluxe plan that we reviewed includes a $25 Google AdWord credit, a $50 Microsoft adCenter credit, and a $50 Facebook credit.
GoDaddy provides other tools as well for further adding function to your site. You can host forums on your GoDaddy website, start a blog, and show off your photos. And while GoDaddy doesn’t include a free shopping cart, they do have e-commerce solutions available, including merchant accounts and the Quick Shopping Cart. Customer Service:
GoDaddy has a variety of help and support options available, and they’re accessible all of the time. The online support forum and FAQs section are well organized and contain a wealth of knowledge for beginners and advanced users alike.
GoDaddy service representatives can also be contacted on the phone, or through email. GoDaddy is a large company with several users, so personal help would be expectedly slower than others. However, GoDaddy’s support team is quick to respond, and the expected response time for emails has significantly decreased since our last review. The 10 to 12 hour response time has been cut down to 1. Control Panel:
GoDaddy helps beginners easily set up their site, and includes additional tools for advanced developers to work with. GoDaddy also offers a variety of professional site building services and designs for additional fees. Regardless, all GoDaddy solutions support several programming languages. The deluxe plan we reviewed supports CGI (Python and Ruby), PHP, Perl, ASP, MySQL, ColdFusion, and FrontPage extensions.
Most functions within the Account Management tool are similar to other control panels. In addition, with GoDaddy.com you can perform account management tasks, email management, web security, database setup and management, and manage statistic tools. Summary:
GoDaddy is a worthy competitor and worthwhile web hosting service. They provide all the essentials and then some, complete with secure facilities. The setup process is straightforward, and GoDaddy has an option for all levels of management, from beginner to expert. Though not as complete as a couple of our other reviewed web hosting services, GoDaddy has what it takes, and is definitely a great option.
Article from here
HostGator:
Hostgator, founded in 2002 is one of top shared hosting companies, ranking consistently among the best by most of the review sites. What makes hostgator stand out from the crowd is their excellent support and customer friendliness. If you are not satisfied with the support, you could even get hostgator president Brent Oxley to personally take a look at your problem.
Hostgator offers linux hosting only(even though they are expected to start windows hosting in the near future). All their packages come with all the features needed for a serious website. Baby and Swamp packages allow unlimited domains(add on), which makes a lot of sense if you have multiple websites. They use cPanel, which is the best control panel around. You get Fantastico script installer which will install most of the popular open source scripts with few clicks.
They support PHP4 & 5, SSH, Cron jobs, Python, Ruby On Rails etc. Also, all the packages include enough POP3 accounts(20 for Hatchling and unlimited for others).
We started realtime testing of hostgator uptime on Feb 2008. The test is done on a site hosted with hostgator, using a third party uptime monitor service. Overall, hostgator had been the best performing host from all the hosts monitored. They provided consistently high uptime, month after month. There has never been a single case of site being down for more than 10 minutes at a stretch. Hostgator indeed lived up to their reputation.
They have three hosting packages starting from Hatchling ($6.95 pm) to Swamp ($14.95 pm). The price is reasonable for the features and space/bandwidth provided. Recently Hostgator increased the space and bandwidth to unimaginable levels. They also reduced the price of all plans, by introducing 24 and 34 month pre-payment options. The monthly payment now have a small set up charge and is costlier than 12 month rates. Our advice - don't get excited by the unlimited space and bandwidth. They do have limits on file numbers(inodes) and CPU usage to make sure that only reasonable sized accounts remains in the shared servers. But for any site with a reasonable traffic, hostgator plans are more than sufficient. You obviously can not expect a site with few million page views a month to run on a shared host, no matter what bandwidth they offer.
I just had a thought. If I am moving from one host to the other, the old host would still have my files. Whats stopping them from just using the files to copy my site. Basically is there an easy way to delete my files from my old host?