Review Of RapidSwitch
Feb 3, 2009
I don't normal right review's about Hosting Companies, and if I do I don't write them so soon, but what I have just expirenced has made me want to write up a review.
I was looking at getting another VPS for a small project, a while ago had some Servers at RapidSwitch and Noticed they now sold VPS server's, so sent off a Sales email.
Sent Sales Email 12:06 GMT
Recieved Reply 12:34 GMT
Sent Reply Email 12:36 GMT
Recieved Reply 13:03 GMT
Ordered VPS at 13:09
Recieved Account Activation email 13:10
Recieved Invoice Email 13:11
Paid Invoice 13:12
Recieve Account details / IP's /SSH info 13:13 and loged straight in to SSH.
The VPS is fast!, ssh conect's in second's ping in the 30ms from the UK, Sent one support ticket so far, recieved a reply in under 10 minute's.
There VPS control planel, built into their MyServer control panel let's you do everything you need to, request Ip's Reboot VPS, Reinstall VPS, Reverse DNS.
If they continue like this, Im defintly going to grow into their Dedicated Server's again as my Website Requires.
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Apr 17, 2009
I'd just like to share the experience I've had with RapidSwitch over the past 7 months.
I ordered a dedicated server with them at around 10am on a Monday morning. At around 11.30am I received an email to tell me that my server was currently being set up by one of their technicians. I was surprised to get an email within a couple of hours after ordering saying it was being set up. The setup took around an hour at the most, this included them installing cPanel for me and having it licensed.
Since that day, I've had no problems caused by them. If I ever request an upgrade they do it at a time to suit me, not themselves. I've had upgrades done at 1am in the morning with full updates to let me know how it's progressing.
As for support, although they offer unmanaged dedicated servers, I've always been able to get help with most problems. Today I had a problem where I needed a reboot every few minutes due to a client overloading the server. I don't think their reboot system is automated yet, but they didn't mind helping me resolve my problems by constantly rebooting the server.
Since moving to RapidSwitch, their network has been excellent. The only downtime was to do some upgrades to their routers and even that was only for approx 10 minutes at the most. I also regularly get emails telling me how fast clients can upload and download from the server, they're amazed at the speed and can't believe it sometimes.
To sum it all up, here's the reasons I love RapidSwitch:
- Very fast and reliable network.
- Excellent support.
- No problems.
I'm sure I've made some mistakes somewhere, but it's 2AM and I've had no sleep yet, but I would recommend RapidSwitch to anyone that requires a dedicated server.
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Feb 1, 2009
Rapidswitch has their VZ(?) offering, while Poundhost has VMware, with Windows for free too.
Which one would you guys rather use/is more stable/etc?
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Oct 16, 2009
my site hosted with rapidswitch
but i have a problem with them
i work on my site... and suddenly i can;t access cpanel whm shh2 all of them
when i made tracert to my site
it gives me the following
Code:
1 30 ms 143 ms 56 ms 10.0.0.138
2 35 ms 7 ms 7 ms ASHAMS-R01C-C-EG [163.121.170.168]
3 69 ms 67 ms 81 ms host-163.121.197.234.tedata.net [163.121.197.234
]
4 117 ms 16 ms 9 ms host-163.121.183.137.tedata.net [163.121.183.137
]
5 9 ms 8 ms 8 ms host-163.121.184.209.tedata.net [163.121.184.209
]
6 9 ms 9 ms 9 ms host-163.121.186.253.tedata.net [163.121.186.253
]
7 44 ms 66 ms 66 ms host-163.121.202.129.tedata.net [163.121.202.129
]
8 308 ms 251 ms 188 ms pal5-telecom-egypt-1.pal.seabone.net [213.144.18
1.73]
9 86 ms 85 ms 86 ms mil52-mil26-racc2.mil.seabone.net [195.22.196.18
3]
10 86 ms 86 ms 86 ms ge-0-0-0-0.mil19.ip4.tinet.net [213.200.68.145]
11 91 ms 130 ms 124 ms xe-7-3-0.lon20.ip4.tinet.net [89.149.187.218]
12 91 ms 106 ms 91 ms rapidswitch-gw1.ip4.tinet.net [213.200.79.210]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
....
30 * * * Request timed out.
what is the problem ?
after that site return after 10 minutes
it happened 3 times with me today
it happens with more than one people
how can i check it ?
or have i to change the hosting company ?
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Dec 9, 2008
setting up dns, if you have a server with RapidSwitch, have Msn and would like to earn $15.
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Feb 28, 2008
1) Is rapidswitch any good? How is the support?
2) How are there speeds from USA and Asia?
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Jun 29, 2008
Our servers @ RS seam to have gone down, posted a ticket but no response as yet, their phone number seams to be dead!
Anyone around who hosts with them having any problems atm... Their website is up just the servers are not....
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Sep 29, 2008
I am currently a technical adviser to a large internet radio station. We are currently able to push over 200mbps+ per day and are always looking for good deals. I see rapidswitch has some good rates on 100mbps unmetered connections and was wondering how their worldwide connections are?
Also, I can't find a network map or test IP, anyone know where one may be?
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Jan 19, 2008
provider of dedicated servers in europe, I have seen talk about Rapidswitch/49Pence on many occasions but I want know if it can be considered a good and safe option to use their servers for webhosting.
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Jan 1, 2009
We're expanding our services to the UK and Canada. We choose RapidSwitch for our UK based servers. So far, the experience has been superb!
They setup the server less than a day and everything is just very smooth. I asked to register a Reverse DNS and it was done very fast as well.
Excellent service. I would highly recommend them if you are looking for a UK based dedicated server.
I am also setting up servers with iWeb for our Canadian server, I would say things are going manually over at iWeb. It takes a while for them to prepare setup the server.
Maybe since I ordered it during the holidays. I ordered the server at Dec 29, and I think the server won't be ready any sooner than Jan 2.
I hope after sales support won't take this long with iWeb.
I would also like to receive feedback if you can recommend us a good Canadian dedicated server provider.
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Sep 25, 2009
I fear i've made a terrible mistake.
I'm currently a Poundhost customer and have been very happy with the service - my server has never been down yet and i've never had to contact them since setting the server up - it just works.
However, i've recently been offered a much better deal from Rapidswitch - a better server for quite a bit cheaper which as a personal customer with no budget makes a big difference.
I did think twice about moving from a provider I was happy with but have heard good things about Rapidswitch and their control panel is much better.
However, since placing my order it seems all they've had is network problems - they were completely down for hours last night, have had problems all day and are now down again. To boot, they said my server would be built in 24hrs and probably less but it's now nearly 30hrs and hasn't been built yet.
I'm really surprised and shocked that such a big provider with a good reputation has a single point of failure like this and doesn't have redundancy built in as well as hot swap spares and even spares from another provider.
It also seems their site and phone system are on the same backbone so that all went down too (and seems their monitoring is within their network so that doesn't register most of the outages).
Have I made a terrible mistake and this is the new Rapidswitch now it's been bought out or do you think it's just a bad week and they will get themselves sorted out and will return to 100% uptime?
Thoughts?
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Apr 24, 2008
Just noticed Rapidswitch have increased their prices while slashing their bandwidth allowances from 10tb to 4000gb.
Anyone else still trying to offer 10tb servers at a ridiculously low price?
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Oct 21, 2009
About us first, we do cPanel shared hosting and also (however you want to put it) fully-managed proactively monitored dedicated hosting - due to this we need access to our equipment all the time so we host it locally.
Ed from RapidSwitch contacted us via live chat on our website at the start of September to introduce the company, he offered us a rack from £650/mo, mentioned we could take it upto 32A power (obviously not for that price!).
We're based in Maidenhead (in the town centre), 5 minutes walk from RapidSwitch and 5 minutes drive from BlueSquare, as we use power-hungry Dell PowerEdges and the DC is closer to us we thought we'd have a look.
We arranged a tour. On the tour we were told about their dual diverse dark fibre, diverse power, how their staff support cPanel, how the rack would be fully managed by them but we'd be able to pop in anytime to do work, how they'd let us move in our kit during the night, sounded great.
The following day the whole Poundhost vs RapidSwitch thing went down, soon after RapidSwitch themselves went down too, which was slightly worrying.
We moved in, or tried to First time we asked for DC access it took 1 ticket, a wait of 60+ mins, then an angry phone call from me to get it sorted out, it was sorted out for the following day -- okay, strange? We moved in the next day.
Some days later we decided to move some of our live kit at BlueSquare over to RS for the evening.
4pm - I open ticket saying I need access to rack some live servers as per our verbal agreement when I signed up, and I get a reply saying No, as they don't accept hardware or visitors outside the hours of 8am - 8pm Monday to Friday.
4:30pm - I phone Randeep (sales guy) and talk to him, he talks to a Manager, arranges an exception, says a note will be put in my account regarding tonight and the other server moves we had discussed before I signed the contract.
4:50pm - I follow up this ticket to make sure they're ready.
8pm - Again, I follow up this ticket to make sure they're ready.
8:45pm - I arrive at BSQ after having sent them one ticket.
9:05pm - I leave BSQ after going through security, meeting a BSQ tech, unracking a box from BSQ1 and BSQ3, signing documentation, etc.
9:15pm - I arrive at RapidSwitch, no one answers the buzzer, so I phone. A member of technical staff (seems friendly, etc) takes my hardware, I ask "Can you rack this immediately?", I am told "No we're really busy", I mention that I had arranged this earlier, he replies "Well I wish they had told us!!!", I am then told "Management always arrange maintenance tasks at the same time and never think of the fu****g monkeys (he said this!!) that actually have to do the work, there is no communication at all"... He then goes on to talk about only 2-3 people being on shift in the evenings, how they have too much work, etc. I ask "Can it be done in the next hour?". Am told "Uhhhhh I'll try but Ive got a mountain of jobs to do". Tech then walks off with the servers, forgetting to take the rails, network cables and power cables. I mention this to him, he says "Oh, I'm not used to this Managed Rack malarkey". He then says "I'll update your ticket to say we took delivery of your hardware".
9:28pm - I drive off.
9:34pm - I arrive at my office, no ticket update. I wait around a bit and reply to the ticket asking if it can please be done ASAP. No reply, I then phone and ask what the deal is, am told on the phone "ohh we'll do it in 10-15minutes, when (unaudible) comes back, but usually colo orders are racked within 48hrs, we're really busy!" (so basically am told that what I'm asking isn't acceptable and they're too busy to cope -- not what you want to hear from someone who's supposed to be managing your hardware)
9:50pm - I phone up and ask what the hold up is. Am told your staff are too busy still, am also told that servers are racked within 48hrs of delivery. (So, basically I'm pushing my luck).
10:27pm - I get a reply saying your staff will do it as soon as they've finished their current jobs.
10:40pm - By this time I am getting customers shouting at me as this is taking too long, too right! I sternly reply to the ticket asking again to please rack them, once again explaining my situation.
10:49pm - I get a reply saying the servers will be racked as your tech has finished his other jobs.
11:08pm - I get a reply saying the servers have been racked but not plugged in, asking how I want them cabled - fair question, if not a bit obvious.
11:20pm - Servers are pinging
11:25pm - I have reconfigured the servers to work on the new IP range, so my job is complete, I then emailed them back asking if they're cPanel trained - turns out they aren't, although some members of their team might know bits and pieces - not what I was told on the tour, not useful to me at all.
I had a think about it over the weekend -- I wondered, if we can now only access our equipment 8am-8pm Mon-Fri (30% of each week) and they won't even allow a Dell engineer in out of hours, plus their staff are too busy to handle our requests in a timely manner -- what do we do if something goes wrong?
Worst case scenario is if a server physically broke at 5pm on a Friday and we didn't have the necessary spare part. We have 4hr SLA with Dell so they'd arrive at RS at 9pm but not be allowed in until 8am on Monday.
I decided it would be unwise for us to use a data centre which only allows us access to the building for 30% of the week and we should have been told before we signed our contract that we'd only be allowed in during those times. Being told their staff were cPanel trained bugged me too, especially if what they're selling me is a 'Managed' rack.
I wrote a long ranty email to them to nullify the contract, Paul Tacey-Green phoned me, we had a chat, he said they'd change the access time rules (but he hasn't yet), he mentioned that 2/4 of their staff on that shift had taken the night off sick and offered me some time free to show their commitment, I wasn't interested, I got the contract nullified and arranged to get out of there.
I then called BlueSquare, they provisioned a new rack, got me a new IP range sorted and assured they'd help with whatever I needed.
Getting out of there was interesting, a week later I opened a ticket to go there 19:30 one night, they made an exception to allow myself and a member of my staff in at the same time (only one visitor on DC floor allowed usually as their racks aren't secure).
We got in there really quickly, the tech guy was nice. (But there seemed only to be 2 techs on site, Paul, on the phone told me there should be 4 during night shift) Anyway, we get to our rack and find the servers they'd racked the previous week weren't done properly, firstly they'd randomly been racked in the middle of the rack rather than on top of the existing ones (at the bottom of the rack), and then, quite scarily/hilariously, the bottom one they'd racked (in the middle of the rack), the rails weren't put in at the back, so it was defying gravity and mysteriously HANGING at about a 15 degree angle in the rack!
We packed up our stuff as fast as possible, got out of there. We got into BlueSquare 10mins later, by the time we reached the door there were already BlueSquare techs waiting for us! They immediately took all our equipment out the back of my car and put it next to the rack so we could get it all installed.
Anyway, I thought I'd just share my experience of RapidSwitch - Im sure they have lots of happy customers. I'm just happy we got out of there before we moved in too much kit. I couldn't handle the thought of giving them another chance, them failing and us being forced to move out some busy shared servers at 7:30pm one night! We'll be staying at BlueSquare from now on.
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Oct 27, 2009
i toke 3 servers from RapidSwitch , 2 runing from 3 month and one vps yasterday ,
today many one of customers calling me the servers not working !
so i open ticket in rapidswitch to tell them there is problem for one server not working from ssh , they told me we will check it ,
after this is update i see onther ticket open from them sys :
====================================================
Hi,
We have had to suspend your servers because you have not entered a correct address. It is part of our contract that you always enter a working address, please update this as soon as possible - when you have done so we can unsuspend the servers.
Regards,
Ed
RapidSwitch
=================================================
the right way is datacenter or company contact customer first or suspend all servers first
also i updated them and there is no reply from one hour
what the correct way to raise the issue of this company?
and how can get my date from them
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Mar 27, 2008
I have specific request.
I have client that use around 6-8 TB per month of traffic (nothing unusual really).
The issue is that, at some short hours per week (twice or less per week) - burst goes to 90 Mbit. So basicly, I need a solution, where in near future, if need it - burst can go all the way up to 130-150 Mbit when need it.
Any Gbit providers I seen, they usual say like speed will be around 80mbit or so - and that makes no difference.
I did check RAPIDSWITCH, and in all aspect they ar great (nothing
to complain) - but the offer they have with 10TB data, is good only unless you pass 10TB at some point.
After that, 1 TB of data is $200 or so (depens on exchange rate of $).
At the moment, 10TB of data transfer should be enough but if by some chance, it goes beyond that, it will incresse the cost alot.
Hosted content is pure FLV files, normal videos, nothing special.
My budget is in normal range, but still the less is better.
I will take any suggestion on this, or if someone can push me in some direction (company or point of contat).
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May 12, 2009
Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.
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Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
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Apr 26, 2009
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
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Sep 27, 2009
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I will keep you all updated.
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Apr 17, 2009
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5
Deals:5/5
Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
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May 5, 2009
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
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Sep 12, 2008
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
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May 1, 2009
I have been with virpus for the past 7 months
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded:
203497
509467
385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10
Tech. Dept - 10/10
Sales/Billing Dept - 5/10
my site submitted for review via report feature
I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
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Dec 15, 2008
First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
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Sep 18, 2009
Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
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May 15, 2009
havent seen any uk2.net review on WHT? maybe someone can share since im really keen on getting a shared hosting plan there?
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Oct 30, 2009
I have been using 1 and 1 web hosting for almost 3 months now. In that time my site has never been down. I use them to host my website but i use google App for my email server.
In the three months that i have been hosting with them i have only had to put in one ticket due to a mysql database issue. Which then turns out something that i have done.
I would recommend 1 and 1 to my friends and family.
I have two domains hosted with them...
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Dec 1, 2008
Since I've been noticing a thread about how this company is a scam and a fraud and will take your money and run.... I wanted to post my review of them.
Super VPS #2 ($9.95) was bought on 11/21 at 5:42 PM. I received the VPS login information about 4 hours later.
I have this VPS for a VPN server that I run for my personal use. I have so far had 100% uptime and nothing has been wrong. Everything is working great.
I have sent in a number of ticket with things that I need to be enabled for the VPN to work. All of my tickets were responded to within a reasonable time limit. I say reasonable for the following reasons:
1) I used to work in the hosting business and it's almost impossible to give a hour resolution unless you have a big time staff
2) this VPS in UNMANAGED so I didn't expect support to be online waiting for my ticket
Andy has been a great person and I truly thank you for everything you've done on my VPS for me.
The VPS has great connections to the internet. Although I ALWAYS prefer that Cogent be left out when I buy a server or VPS, this one came with it but most of my routes take Level 3 and Internap so I am perfectly fine with it. They also setup rDNS for me in a matter of minutes.
I have pushed 4GB so far and am not having any problems with any one else's VPS affecting mine.
So to sum it up:
Support = 8/10 (If you offered a guaranteed response in xx minutes that would be great)
Network = 9/10 (I prefer not to have Cogent since they send you all over the USA unlike other carriers)
Price = 10/10 (Find me a $10 VPS that offers all this on a stable NOT OVERSOLD node)
Uptime = 10/10 (So far so good!)
Overall Experience = 9/10
If you are looking at a VPS and just want to try this out, you really can't lose anything with this $10 plan. I would highly recommend The NY NOC.
Note to mods: I have submitted my IP and info through the ticket system.
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Oct 13, 2007
Name: The NY Noc
Thread: [url]
Website: [url]
Package offered to WHT:
Unmanaged
128MB RAM
10GB Space
300GB Transfer
HyperVM / LxAdmin
Root Access
2 IP Addresses
$9.95/mo US
10mbit/s (true)
I have been a customer of this provider for almost two months now. They have provided great support (especially concerning their response time). Uptime has been 99%+ as advertised - very reliable.
The package they offer above is one of the cheaptest I have found on these forums or on the net. Most others offer similar packages but only provide 1 IP and 150GB/mo transfer. If this company continues with well managed servers and customer support, I believe they will be well worth the investment a customer makes.
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Apr 25, 2009
I subscribed to SkyNetHosting at 27th December 2008.
At that time, it was a great experience for me, I had some questions with their packages, so I submitted the tickets and I got speedy and helpful support.
My websites with them are working really fine until recently. Starting from February, their server started to experience several downtime and the worst is, the accumulated downtime in a recent week is more than 30 hours.
I am extremely sad when I submitted the tickets to ask about it, they take more than 8 hours to reply me, which they updated me that the server is still down. I was expected them to tell me the server is alright now after half a day of downtime.
They finally decided to migrate the server when they think they cannot do anything to stop the downtime, which is explained at the following address.
http://skynethostingtalk.com/viewtopic.php?t=1359
My nightmare started again here, my websites experienced long down time again, which is more than 3 days, I wonder why do they take such long time to migrate servers?
After the migration, I thought all the bad things came to the end, but appatently I am wrong.
Few of my websites are showing strange content, which I think the content from other website on the server.
Few of my websites are showing the "cPanel Great Success" page, including the following message.
Great Success !
Apache is working on your cPanel® and WHM™ Server
If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content.
I also cannot login to my FTP and Shell account.
Yesterday, I got new problem with them again, one of my website is showing some errors, which I think it was the error I have seen when I am working on the website. Which means, it was a outdated copies of my website, how could it be here when the website was working properly?
I suspected that they restored a outdated backup to my website without my notice.
I submitted a ticket to ask for help, they replied me after 9 hours, said that:
Hi,
The backup was created just before migrating the server. Please check now and let me know for any further assistance.
I am so tire with the downtime and I do not even care that they took 9 hours to reply me. The problem is, the ticket do not give me any solution and my website is still down!
Again, I submitted a ticket for it just now, I wonder how long would they take to reply me and recover my website this times?
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Dec 14, 2008
skynethosting.net review
I have found skynethosting.net from WHT about 2 months back while I was looking for a new reseller plan. They have a decent looking site, plan details are listed clearly, on top of that they had good features for the price plus I got a coupon from www.sgwebhostingtalk.com where I got my space doubled along with a $10 discount.
(3/10) Order Process/Account Setup: I have placed the order and waited and waited almost a day without my account details ;( Then I had contact sale over live chat and they had setup my account over the chat since it was urgent for me. The live chat was helpful but I would have been happier if I got the account details in the first place. Not a very good first impression !!!
(8/10) Support: Support is fast. The average response time of 2-1 hour for most of the tickets and there have been few that took few hours to get done such as such as a problem with GD etc.
From the support Jessica was amazing and she seems to know anything about everything
(10/10) Uptime: I haven't noticed any downtimes with them and my servers uptime meter shows 100% for this month and 99.9... something for last month which is a good thing.
(8/10) Speed: My site was loading fine except one time I noticed a lag, I opened a ticket and they have corrected it and I never had that problem again.
(9/10) Value for Money/Features: This is an absolute plus I get 5 SEO IP's, Rvsitebuilder, clientexec and 15GB space with 200GB bandwidth on a non overloaded server. I guess this is one of the main reasons that I had decided to go with them in the first place. The features rocks
I'll probably update this page after few more months and let everyone know if its going to be good or bad. hopefully it will still be good -
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