Rapidswitch Network
Oct 16, 2009
my site hosted with rapidswitch
but i have a problem with them
i work on my site... and suddenly i can;t access cpanel whm shh2 all of them
when i made tracert to my site
it gives me the following
Code:
1 30 ms 143 ms 56 ms 10.0.0.138
2 35 ms 7 ms 7 ms ASHAMS-R01C-C-EG [163.121.170.168]
3 69 ms 67 ms 81 ms host-163.121.197.234.tedata.net [163.121.197.234
]
4 117 ms 16 ms 9 ms host-163.121.183.137.tedata.net [163.121.183.137
]
5 9 ms 8 ms 8 ms host-163.121.184.209.tedata.net [163.121.184.209
]
6 9 ms 9 ms 9 ms host-163.121.186.253.tedata.net [163.121.186.253
]
7 44 ms 66 ms 66 ms host-163.121.202.129.tedata.net [163.121.202.129
]
8 308 ms 251 ms 188 ms pal5-telecom-egypt-1.pal.seabone.net [213.144.18
1.73]
9 86 ms 85 ms 86 ms mil52-mil26-racc2.mil.seabone.net [195.22.196.18
3]
10 86 ms 86 ms 86 ms ge-0-0-0-0.mil19.ip4.tinet.net [213.200.68.145]
11 91 ms 130 ms 124 ms xe-7-3-0.lon20.ip4.tinet.net [89.149.187.218]
12 91 ms 106 ms 91 ms rapidswitch-gw1.ip4.tinet.net [213.200.79.210]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
....
30 * * * Request timed out.
what is the problem ?
after that site return after 10 minutes
it happened 3 times with me today
it happens with more than one people
how can i check it ?
or have i to change the hosting company ?
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Sep 29, 2008
I am currently a technical adviser to a large internet radio station. We are currently able to push over 200mbps+ per day and are always looking for good deals. I see rapidswitch has some good rates on 100mbps unmetered connections and was wondering how their worldwide connections are?
Also, I can't find a network map or test IP, anyone know where one may be?
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Feb 3, 2009
I don't normal right review's about Hosting Companies, and if I do I don't write them so soon, but what I have just expirenced has made me want to write up a review.
I was looking at getting another VPS for a small project, a while ago had some Servers at RapidSwitch and Noticed they now sold VPS server's, so sent off a Sales email.
Sent Sales Email 12:06 GMT
Recieved Reply 12:34 GMT
Sent Reply Email 12:36 GMT
Recieved Reply 13:03 GMT
Ordered VPS at 13:09
Recieved Account Activation email 13:10
Recieved Invoice Email 13:11
Paid Invoice 13:12
Recieve Account details / IP's /SSH info 13:13 and loged straight in to SSH.
The VPS is fast!, ssh conect's in second's ping in the 30ms from the UK, Sent one support ticket so far, recieved a reply in under 10 minute's.
There VPS control planel, built into their MyServer control panel let's you do everything you need to, request Ip's Reboot VPS, Reinstall VPS, Reverse DNS.
If they continue like this, Im defintly going to grow into their Dedicated Server's again as my Website Requires.
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Feb 1, 2009
Rapidswitch has their VZ(?) offering, while Poundhost has VMware, with Windows for free too.
Which one would you guys rather use/is more stable/etc?
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Dec 9, 2008
setting up dns, if you have a server with RapidSwitch, have Msn and would like to earn $15.
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Feb 28, 2008
1) Is rapidswitch any good? How is the support?
2) How are there speeds from USA and Asia?
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Jun 29, 2008
Our servers @ RS seam to have gone down, posted a ticket but no response as yet, their phone number seams to be dead!
Anyone around who hosts with them having any problems atm... Their website is up just the servers are not....
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Jan 19, 2008
provider of dedicated servers in europe, I have seen talk about Rapidswitch/49Pence on many occasions but I want know if it can be considered a good and safe option to use their servers for webhosting.
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Jan 1, 2009
We're expanding our services to the UK and Canada. We choose RapidSwitch for our UK based servers. So far, the experience has been superb!
They setup the server less than a day and everything is just very smooth. I asked to register a Reverse DNS and it was done very fast as well.
Excellent service. I would highly recommend them if you are looking for a UK based dedicated server.
I am also setting up servers with iWeb for our Canadian server, I would say things are going manually over at iWeb. It takes a while for them to prepare setup the server.
Maybe since I ordered it during the holidays. I ordered the server at Dec 29, and I think the server won't be ready any sooner than Jan 2.
I hope after sales support won't take this long with iWeb.
I would also like to receive feedback if you can recommend us a good Canadian dedicated server provider.
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Apr 17, 2009
I'd just like to share the experience I've had with RapidSwitch over the past 7 months.
I ordered a dedicated server with them at around 10am on a Monday morning. At around 11.30am I received an email to tell me that my server was currently being set up by one of their technicians. I was surprised to get an email within a couple of hours after ordering saying it was being set up. The setup took around an hour at the most, this included them installing cPanel for me and having it licensed.
Since that day, I've had no problems caused by them. If I ever request an upgrade they do it at a time to suit me, not themselves. I've had upgrades done at 1am in the morning with full updates to let me know how it's progressing.
As for support, although they offer unmanaged dedicated servers, I've always been able to get help with most problems. Today I had a problem where I needed a reboot every few minutes due to a client overloading the server. I don't think their reboot system is automated yet, but they didn't mind helping me resolve my problems by constantly rebooting the server.
Since moving to RapidSwitch, their network has been excellent. The only downtime was to do some upgrades to their routers and even that was only for approx 10 minutes at the most. I also regularly get emails telling me how fast clients can upload and download from the server, they're amazed at the speed and can't believe it sometimes.
To sum it all up, here's the reasons I love RapidSwitch:
- Very fast and reliable network.
- Excellent support.
- No problems.
I'm sure I've made some mistakes somewhere, but it's 2AM and I've had no sleep yet, but I would recommend RapidSwitch to anyone that requires a dedicated server.
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Sep 25, 2009
I fear i've made a terrible mistake.
I'm currently a Poundhost customer and have been very happy with the service - my server has never been down yet and i've never had to contact them since setting the server up - it just works.
However, i've recently been offered a much better deal from Rapidswitch - a better server for quite a bit cheaper which as a personal customer with no budget makes a big difference.
I did think twice about moving from a provider I was happy with but have heard good things about Rapidswitch and their control panel is much better.
However, since placing my order it seems all they've had is network problems - they were completely down for hours last night, have had problems all day and are now down again. To boot, they said my server would be built in 24hrs and probably less but it's now nearly 30hrs and hasn't been built yet.
I'm really surprised and shocked that such a big provider with a good reputation has a single point of failure like this and doesn't have redundancy built in as well as hot swap spares and even spares from another provider.
It also seems their site and phone system are on the same backbone so that all went down too (and seems their monitoring is within their network so that doesn't register most of the outages).
Have I made a terrible mistake and this is the new Rapidswitch now it's been bought out or do you think it's just a bad week and they will get themselves sorted out and will return to 100% uptime?
Thoughts?
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Apr 24, 2008
Just noticed Rapidswitch have increased their prices while slashing their bandwidth allowances from 10tb to 4000gb.
Anyone else still trying to offer 10tb servers at a ridiculously low price?
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Oct 21, 2009
About us first, we do cPanel shared hosting and also (however you want to put it) fully-managed proactively monitored dedicated hosting - due to this we need access to our equipment all the time so we host it locally.
Ed from RapidSwitch contacted us via live chat on our website at the start of September to introduce the company, he offered us a rack from £650/mo, mentioned we could take it upto 32A power (obviously not for that price!).
We're based in Maidenhead (in the town centre), 5 minutes walk from RapidSwitch and 5 minutes drive from BlueSquare, as we use power-hungry Dell PowerEdges and the DC is closer to us we thought we'd have a look.
We arranged a tour. On the tour we were told about their dual diverse dark fibre, diverse power, how their staff support cPanel, how the rack would be fully managed by them but we'd be able to pop in anytime to do work, how they'd let us move in our kit during the night, sounded great.
The following day the whole Poundhost vs RapidSwitch thing went down, soon after RapidSwitch themselves went down too, which was slightly worrying.
We moved in, or tried to First time we asked for DC access it took 1 ticket, a wait of 60+ mins, then an angry phone call from me to get it sorted out, it was sorted out for the following day -- okay, strange? We moved in the next day.
Some days later we decided to move some of our live kit at BlueSquare over to RS for the evening.
4pm - I open ticket saying I need access to rack some live servers as per our verbal agreement when I signed up, and I get a reply saying No, as they don't accept hardware or visitors outside the hours of 8am - 8pm Monday to Friday.
4:30pm - I phone Randeep (sales guy) and talk to him, he talks to a Manager, arranges an exception, says a note will be put in my account regarding tonight and the other server moves we had discussed before I signed the contract.
4:50pm - I follow up this ticket to make sure they're ready.
8pm - Again, I follow up this ticket to make sure they're ready.
8:45pm - I arrive at BSQ after having sent them one ticket.
9:05pm - I leave BSQ after going through security, meeting a BSQ tech, unracking a box from BSQ1 and BSQ3, signing documentation, etc.
9:15pm - I arrive at RapidSwitch, no one answers the buzzer, so I phone. A member of technical staff (seems friendly, etc) takes my hardware, I ask "Can you rack this immediately?", I am told "No we're really busy", I mention that I had arranged this earlier, he replies "Well I wish they had told us!!!", I am then told "Management always arrange maintenance tasks at the same time and never think of the fu****g monkeys (he said this!!) that actually have to do the work, there is no communication at all"... He then goes on to talk about only 2-3 people being on shift in the evenings, how they have too much work, etc. I ask "Can it be done in the next hour?". Am told "Uhhhhh I'll try but Ive got a mountain of jobs to do". Tech then walks off with the servers, forgetting to take the rails, network cables and power cables. I mention this to him, he says "Oh, I'm not used to this Managed Rack malarkey". He then says "I'll update your ticket to say we took delivery of your hardware".
9:28pm - I drive off.
9:34pm - I arrive at my office, no ticket update. I wait around a bit and reply to the ticket asking if it can please be done ASAP. No reply, I then phone and ask what the deal is, am told on the phone "ohh we'll do it in 10-15minutes, when (unaudible) comes back, but usually colo orders are racked within 48hrs, we're really busy!" (so basically am told that what I'm asking isn't acceptable and they're too busy to cope -- not what you want to hear from someone who's supposed to be managing your hardware)
9:50pm - I phone up and ask what the hold up is. Am told your staff are too busy still, am also told that servers are racked within 48hrs of delivery. (So, basically I'm pushing my luck).
10:27pm - I get a reply saying your staff will do it as soon as they've finished their current jobs.
10:40pm - By this time I am getting customers shouting at me as this is taking too long, too right! I sternly reply to the ticket asking again to please rack them, once again explaining my situation.
10:49pm - I get a reply saying the servers will be racked as your tech has finished his other jobs.
11:08pm - I get a reply saying the servers have been racked but not plugged in, asking how I want them cabled - fair question, if not a bit obvious.
11:20pm - Servers are pinging
11:25pm - I have reconfigured the servers to work on the new IP range, so my job is complete, I then emailed them back asking if they're cPanel trained - turns out they aren't, although some members of their team might know bits and pieces - not what I was told on the tour, not useful to me at all.
I had a think about it over the weekend -- I wondered, if we can now only access our equipment 8am-8pm Mon-Fri (30% of each week) and they won't even allow a Dell engineer in out of hours, plus their staff are too busy to handle our requests in a timely manner -- what do we do if something goes wrong?
Worst case scenario is if a server physically broke at 5pm on a Friday and we didn't have the necessary spare part. We have 4hr SLA with Dell so they'd arrive at RS at 9pm but not be allowed in until 8am on Monday.
I decided it would be unwise for us to use a data centre which only allows us access to the building for 30% of the week and we should have been told before we signed our contract that we'd only be allowed in during those times. Being told their staff were cPanel trained bugged me too, especially if what they're selling me is a 'Managed' rack.
I wrote a long ranty email to them to nullify the contract, Paul Tacey-Green phoned me, we had a chat, he said they'd change the access time rules (but he hasn't yet), he mentioned that 2/4 of their staff on that shift had taken the night off sick and offered me some time free to show their commitment, I wasn't interested, I got the contract nullified and arranged to get out of there.
I then called BlueSquare, they provisioned a new rack, got me a new IP range sorted and assured they'd help with whatever I needed.
Getting out of there was interesting, a week later I opened a ticket to go there 19:30 one night, they made an exception to allow myself and a member of my staff in at the same time (only one visitor on DC floor allowed usually as their racks aren't secure).
We got in there really quickly, the tech guy was nice. (But there seemed only to be 2 techs on site, Paul, on the phone told me there should be 4 during night shift) Anyway, we get to our rack and find the servers they'd racked the previous week weren't done properly, firstly they'd randomly been racked in the middle of the rack rather than on top of the existing ones (at the bottom of the rack), and then, quite scarily/hilariously, the bottom one they'd racked (in the middle of the rack), the rails weren't put in at the back, so it was defying gravity and mysteriously HANGING at about a 15 degree angle in the rack!
We packed up our stuff as fast as possible, got out of there. We got into BlueSquare 10mins later, by the time we reached the door there were already BlueSquare techs waiting for us! They immediately took all our equipment out the back of my car and put it next to the rack so we could get it all installed.
Anyway, I thought I'd just share my experience of RapidSwitch - Im sure they have lots of happy customers. I'm just happy we got out of there before we moved in too much kit. I couldn't handle the thought of giving them another chance, them failing and us being forced to move out some busy shared servers at 7:30pm one night! We'll be staying at BlueSquare from now on.
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Oct 27, 2009
i toke 3 servers from RapidSwitch , 2 runing from 3 month and one vps yasterday ,
today many one of customers calling me the servers not working !
so i open ticket in rapidswitch to tell them there is problem for one server not working from ssh , they told me we will check it ,
after this is update i see onther ticket open from them sys :
====================================================
Hi,
We have had to suspend your servers because you have not entered a correct address. It is part of our contract that you always enter a working address, please update this as soon as possible - when you have done so we can unsuspend the servers.
Regards,
Ed
RapidSwitch
=================================================
the right way is datacenter or company contact customer first or suspend all servers first
also i updated them and there is no reply from one hour
what the correct way to raise the issue of this company?
and how can get my date from them
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Mar 27, 2008
I have specific request.
I have client that use around 6-8 TB per month of traffic (nothing unusual really).
The issue is that, at some short hours per week (twice or less per week) - burst goes to 90 Mbit. So basicly, I need a solution, where in near future, if need it - burst can go all the way up to 130-150 Mbit when need it.
Any Gbit providers I seen, they usual say like speed will be around 80mbit or so - and that makes no difference.
I did check RAPIDSWITCH, and in all aspect they ar great (nothing
to complain) - but the offer they have with 10TB data, is good only unless you pass 10TB at some point.
After that, 1 TB of data is $200 or so (depens on exchange rate of $).
At the moment, 10TB of data transfer should be enough but if by some chance, it goes beyond that, it will incresse the cost alot.
Hosted content is pure FLV files, normal videos, nothing special.
My budget is in normal range, but still the less is better.
I will take any suggestion on this, or if someone can push me in some direction (company or point of contat).
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Oct 14, 2009
any experiences to report about purchasing used / refurb gear from either Network Liquidators (nweq.com) or Network Hardware (networkhardware.com)?
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Sep 25, 2006
Okay, I have been trying to get a VPN network setup here between our DC and our office for weeks now and have not been sucessful.
Here is our goals:
-use 10.x.x.x/255.0.0.0 as a local backend network at our DC
-be able to assign a 10.x.x.x address at the office to all workstations and be able to access any of the local machines at the DC
-we have a asterisk server that we use and want to run that on the same network, asterisk box at the DC, phones at the office
We are wanting to impliment this for allot of security procedures and for ease.
But I also want to be able to have this like at my house so I can still be on the VPN. I want to have my house, office and DC always connected and then setup remote ability too to dial in via VPN.
What would be the best way to accomplish.
I have already tried having a few Linksys RV082 and WRV54G but the remote and local networks must be different networks, so this will not work here.
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Apr 5, 2009
Does anybody know how can I determine which of the IPs within the network are used or not. I know that this can be archived by pinging each of the ips but there are 256 (192.168.1.0 - 192.168.1.255). I am using CentOS 5.
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Oct 29, 2009
what do i need to build CDN Network for my video streaming site with Flash Media server using rtmpe Protocol To protect my video from Downloading?
Do you know any Company Can Build this for you for example if i order servers from them?
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Mar 4, 2007
I bought another dedicated server yesterday and it was bought online same day. It was working fine yesterday during a few site transfers but now it would appear that I am losing network packets.
I have done a traceroute and ping tests and attached are the results. Please can anyone help. I think the problem is to do with NTT's network rather than server problems but please could someone else ping from their location to confirm this.
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Oct 30, 2007
I have some VPS with Knownhost and i use it for hosting purposes.
First, I'm not from USA.
Here in my country we have several ISP but one of them ( i guess the biggest one ) is having problems with their link that connects to another countries ( including USA ).
Many of my customers that uses this ISP complains about their site being down and also slow download speeds ( 10kb/s when they usually download at 200kb/s ). When they run a traceroute i see that the problem is related to the ISP.
I have already contacted the ISP but they doesn't seen to "care" about their clients and i guess they won't solve this in a near future.
My question is if there is a way to solve this problem on my own?
I was thinking about getting a link with another ISP ( the one that really works ) with static IP and route this to Knownhost VPS. I know that this isn't a cheap solution but is it possible?
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Mar 15, 2007
To make it simple, I am having some bays with dedicated servers. We offer 2 possibilities for bandwidth traffic: per Giga, or per MBit/s but I am having some problems. We currently use the router of our ISP better than buying a cheap low quality router.
- How can I know how much bandwidth does use on customer and how to limit if I have no access to the router ?
- How can I limit my customer from using free IP on the same block than he is ? We do configure server with IP and the same subnet, gateway and broadcast, so one customer could use free IP just so, and I would not even be able to know who is doing.
How do you limit and count this for your servers?
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Apr 20, 2009
This is 4th day i am having network issue on HiVeloCity.
Does anyone else here experiencing the same problem, or its only rack where my server is located?
I am unable to use my server for almost 4 days as i already said, and they still have no solution for me.
Every time i open up a live chat with support, they tell me that they are checking, working on it, having someone see it, etc. but problem is still there.
What should i do?
I am going to post pings from SoftLayer and my home to their main ip (their websites' IP where i see pocket loss as well)
... because of this my websites are opening so slow, and many ppl are complaining about this.
Since there is many experts on this forum i would like advise from you guys.
I would like to stay with HVC if they can fix this, if not looks like i will have to look for another provider.
Softlayer:
PING hivelocity.net (69.46.24.178) 56(84) bytes of data.
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=0 ttl=119 time=30.4 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=1 ttl=119 time=30.0 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=2 ttl=119 time=29.9 ms ...
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Apr 25, 2009
Let say I have a computer network and the router is 192.168.1.1 and 192.168.1.2 to 192.168.1.10 is using workgroup called HOME and 192.168.1.11 to 192.168.1.50 is using workgroup called OFFICE.
All comp is WIN XP based client.
Now the qustion is, I'm sure that noone from home workgroup can access the office workgroup. But how about virus?
In case a computer which is reside into home workgroup is infected with network type virus, can that virus reach the comp which is reside into office workgroup?
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Apr 13, 2009
is any software out there on helping me do a network install of centos or any other Linux base OS. I want to avoid downloading and burning CD for centos. And when I want install it on multiple machines I would need to put in the several CD to do a complete install of the OS.
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Oct 8, 2009
i am managing my network with a linux box (iptables, vlans) + layer2 managed switch instead of layer3 switch.
On my linux server, a regular onboard network card is working just fine but i am planning to upgrade it to better one.
What would you recommend me?
* Intel Pro/1000 PT Gigabit EXPI9404PTL Quad Ethernet
* RB/4g 4 port 10/100/1000 Mbit PCI Ethernet (Mikrotik)
or any other?
I would like to build my own firewall/gateway server instead of paying thousands of dollars to cisco asa, juniper or etc.
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May 2, 2009
from: domaintools.com
Host IP Address Ping Time
1. 206.71.148.249 Timed Out
2. 206.71.148.249 206.71.148.249 126.20ms
3. 206.71.148.249 206.71.148.249 82.35ms
4. 206.71.148.249 Timed Out
5. 206.71.148.249 206.71.148.249 87.01ms
6. 206.71.148.249 Timed Out
7. 206.71.148.249 Timed Out
use: Enotch Networks
this issue from networks (enotch) or from my ISP?
because enotch staff said my ISP problem!
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Jul 6, 2009
We have two servers, one in our office, and the other in a colocation. There is a site-to-site VPN connection between them. I want to add the server in the office as a network place/drive to the server in the colocation, but I can't get it to work. I tried putting the local ip of the server in the office, didnt work.
Then I tried OFFICESERVERNAMESHARENAME and that didnt work either.
Office Server Local IP: 192.168.0.202
Colocation Local IP: 192.168.1.2
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Sep 29, 2009
I would like to know what kind of software to use for network discovery?
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Jul 12, 2009
I wanted to mount a folder located on server A to server B like we do in NFS.
But i wanted to use another software as nfs isnt working
Mine is Centos 5
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Apr 3, 2009
Any1 else having Network problems with HVC?
My server is not reachable.
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