Racksrv.com Review - So Far, Great

Sep 11, 2008

I need to remind you before you read any of this, I have only been with them (racksrv.com) for half of a month, but within that half of month, I have tested them (racksrv.com) in many, many ways.

I couldn't see many reviews of them (racksrv.com), so thought I would give one. I will keep updating this review as time pass's.

Alright, where to start. Some time ago, I came to them in need of a dedicated server. I would like to first point out their support / sales. To be honest, test them. Send a ticket in, and see how long it takes them to reply. Even on weekends, go for it.

My point is, somehow, they seem to answer all of my tickets, whether they be sales or support, super fast. I literally have not seen them reply later than around 30 minutes, ever. Most times, it was way, way under that.

They must have it synced with their PDA's or something. Well, either way its amazing. I ask questions, regarding anything, and they always come up with an answer for me.

Now onto when my services was setup. I was sort of a special customer. I needed a special deal, something they did not really have listed on their site. I contacted them on the weekend, and got reply's to all my questions.

They told me what they could do for me, when they could set it up, and everything was done correctly. They setup the server when they were supposed to, they installed the right operating system, and on top of that they updated the server for me (only a simple "yum update", but still, never saw that from any host).

Onto the network. It is quite amazing. From North America, the pings are still low. There are no slow downs, and the port you get is dedicated. Yes, dedicated. I know that as a fact, as I have tested it at many different times of the day, and getting 100mbit full was possible every time.

They are a bit expensive yes, but to be honest, its worth it. All in all, so far, they are great.

I know you are IMMEDIATELY thinking, "bah, it's only been half a month, how can you review over that short of a period?!". Simply because I have been with over 30 providers over the years. And I have seen nothing as good as this.

Like I previously said, I will post another review later on or update this one. That is about it.

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Here is a screenshot of that last ticket: [url]

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