Great Time With Sentris So Far
Aug 13, 2008
I'm coming upto the end of my third month with Sentris.com
Their prices are good, support has had good response times and resolution on problems I have had. They seem to sort out nearly anything despite only being on basic management.
I haven't had any downtime, on a good network and machine. When I first ordered my server they didn't have the said processor in stock, said they would get it the next day or that I could upgrade to a better processor; which I did and my server was up within a few hours .
I've seen a few negative reviews about Sentris from the past but not many new positive reviews so I though I'd right one for them.
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May 29, 2009
We've been using Sentris mainly for our server needs over the past year, today marks our 365th day with the provider!
Past reviews:
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Overall they've been fantastic to us. Good support when we need it, fantastic network uptime (only recall one time when there were some network problems).
When we've requested for custom things, in terms of hardware or other they are happy to help. They've always seemed to be offering new things with their services over the year, improving their bandwidth carriers, adding more. On the front of it, their site doesn't seem too much, doesn't express the good level of service which I've gotten, probably would expect more from an old site like that.
I don't know what else to say, since they've been pretty great with no problems - suppose its harder to write a review when nothing bad has happened.
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Sep 4, 2009
i seraching for cheap quad core i7 servers
i found 2 company that has this server with 100~130 $ for prepayment.
which one is better? i read some bad reviews about sentris and network quality but they offer full manage+ back up space
i read good reviews for volumedrive
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Apr 9, 2009
Sentris has a pretty good deal (IMO) posted over in the advertising forums, free CPanel and good specs for what I am looking for. I started trying to call their toll free number yesterday with some sales questions before buying. I tried about 6 times yesterday with no answer and left 2 messages out of those calls. Today I decided to hell with it and went ahead and ordered the server I was looking at. Also, I decided to prepay 12 months as they only bill you for 9 when you do, a savings of around $450. The ordering process was problematic. I am splitting this server with some friends and I had them both send me 1/3 of the cost the server to my paypal since Sentris accepts this. I do not have a bank account on my paypal but I do have a verified Visa which I intended to use to pay my 1/3. ie, 2/3 from paypal balance and remainder on my Visa. Upon completion of the order and attemping to pay with paypal, I was informed that I could not use either my paypal balance or my credit card for "this transaction" and I needed to add a bank account. This is no good since it takes days and I don't really want to do that anyways. I tried to re-place the order by just paying with a credit card (no paypal) with the intention of paying the entire amount myself and just getting the money from my friends later. I was informed that this was not possible because my "email address was already in their system". I called them, left messages to no avail. Finally I found a welcome email for the first order in my GMail spam box. It including a billing link which I was able to login to and submit a new payment on the invoice using my Visa.
Almost immediately I got a confirmation email that the Visa was processed and authorized. Unfortunately this is where I have stalled. The invoice in their billing portal still shows as unpaid and outstanding. I have received no notice or confirmation that my server is being deployed or an ETA as to when it will be finished. I have called probably a dozen times today and left several messages with their sales and billing departments, neither of which pick up. I have submitted a helpdesk ticket:
I ordered a server this morning and pre-paid 1 year. I charged the payment to my Visa but ModernBill is showing as unpaid even though I received a confirmation email stating the charge was authorized. I need to make sure payment has been received and marked on my account so that deployment of the server can begin and be completed ASAP. Thanks.
It has been 6 hours with no response from this company. They even have an MSM messenger address on their site which I attempted to communicate with to no avail. This user has been away, then active, then idle, then away, then active, and signed on and off several times throughout the day, never responding to my messages.
I understand that 6 hours is a relatively short time for server deployment, but I am not looking for the server to be done. I simply want re-assurance that the invoice is marked paid and things are even moving forward. I fully expected to wait 1-2 days for deployment. My biggest fear is that this is a sampling of the level of service I will be receiving from this "company" over the next 12 months. I have probably called their number 20 times over the last 2 days and left 4-5 messages. No answer and no reply to the message. I have opened 2 tickets and sent 3 lengthy messages to their MSN messenger contact.
Beware, do not trust this company with your money. I am seriously considering calling Visa and issuing a chargeback as this company has made no effort to show me they intend to give me what I paid for.
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Feb 6, 2008
I'm considering migrating a server I rent from NAC to Sentris (in part because Sentris's DC in Seattle is a few short hops from me and most of the systems users). Eventually I might want to do some colo with them and put my own 1 or 2 U server in.
I've noticed that they got some not-so-great (OK, BAD) reviews in the past, but I haven't seen anything recent.
Has anyone had recent good or bad experiences with them?
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May 3, 2008
your experience with Sentris.com
Can I trust them?
I noticed that they also called [url] is hosted from OLM.net
I'm interesting to buy a server from them because I saw that they offer Opteron 1210 for 70$ (Currently I can't spent more than this)
But after reading some bad threads here on wht,I'm little hesitate for buy one,
Please let me know your past experience with them
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Jun 28, 2008
can I hear some reviews for 2007/2008 for sentris.com ... I read some really bad reviews from 2004/2005 and I am not really sure if I should take them. Do they provide 99.9% uptime? Is their network good/fast?
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Mar 22, 2008
i have searched for reviews before but those are dated back 2 years ago and i need some fresh reviews about the current company sentris.com
I want to know is probably if the support improved and that theydont terminate customers due to inappropiate behaviour for bringing faulty accusation
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Oct 9, 2009
This is an honest review of how I spent my summer dealing with trying to have a simple dedicated server setup with Sentris.com, and how they failed.... miserably.
I initially ordered the server from them because of an ad they posted here at WHM. The advertisement explicitly stated:
"Free Full Management with any Centos and cPanel/DirectAdmin or Windows 2003 with HC.
We'll do security updates and fix any issues you may have, only on software we preinstalled. We'll even help installing any 3rd party software when requested. We'll also secure your server for free, installing things like Zend, mod_security, APF, BFD, Rootkits Protection, EAccelerator, ClamAV, etc. (some of them require a cpanel/whm)."
The ad from them is still posted and you can read it yourself. The key words in this paragraph is "Free Full Management".
I could give you a full blow-by-blow, detailed-by-date breakdown of everything that went wrong, but I've decided to just hit a few highlights since this post will be pretty long anyway.
By the way, this is the first time in my life I have ever posted a negative review about any specific company, product, or person. But I feel it is important to the WHM community that they are aware of how Sentris.com operates, since they are still advertising here.
1. The first thing that happened, was that the initial hard drive setup was incorrect.
They put the two separate physical hard-drive into one volume. When I point this out, the answer was pretty much that it was my fault since I didn't specify that I wanted two separate hard drives. I should have run away from them right then. I posted about this here without naming Sentris by name.
2. Fantastico was not installed-- as per the initial order. When asked about that, they sent me a link to netenberg about how to install it myself.
3. The first days, the server was down-- a lot. Finally they replaced a cpu fan.
4. The server was still unavailable, and the reply to the server-down ticket, was that I should unplug the server from the network. (!)
5. Finally, they said they moved the hard drives "to a completely new server, with new motherboard and all". And a new IP, so of course, I had a lot to do.
6. They never DID get Fantastico installed, so I had the great folks at Platinum Server Management to do it.
After the move to a "new" server, things would run ok for a while, then it would go down. Then at the end of June they had a "Scheduled maintenance downtime because of "recent huge attacks we had in the last week".
The server itself was hacked at least twice and got spam reports. I and PSM, did all we could do to keep up with it. We changed the server's root password several times. But somehow....
Sentris' ticketing system is bizarre. They require the root password to be given on every ticket, and it's on a non-secure form/site. Also, the only way to look up past tickets is to send a request, and you're sent an email with a list of ticket numbers that you then have to lookup like a search. And sometimes prior tickets, and/or comment or answers just completely disappear. They sometimes answer a current question, on an old ticket also.
They use ModernBill for, well, billing, but put up a warning NOT to use ModernBill's ticketing system because they don't read them.
The one and only time I ever got ahold of anyone at MSN Live Chat (which they advertise) to report that my server was down, I was curtly told to submit a support ticket, and the person immediately signed off.
I never could get an actual human person using their phone support number.
I first started requesting credit as per their SLA in July. No response for weeks.
August was fairly ok with just periodic downtimes. In the first part of September, a phishing site was hacked into the server, and Sentris took the server offline. (Without any notice... no email, no nothing.) I do understand why it was a point of concern, but a little heads-up would have been appreciated. And whatever happened to "Free Full Managed" part?
After a couple days (when I finally figured out what happened) I canceled the server account 30 days in advance, just like their TOS demanded and paid the last invoice.
After many, many requests for credit for ALL the downtime I had had since the server first went live in June, they finally came back at me and said they don't give credit for scheduled maintenance, and attacks, etc. BUT they would credit my account with 25% of the monthly charge on the next month, since there was currently an open invoice and they couldn't change it.
I canceled the server on 09-06-09... via emails and a support ticket.
So far, I have rec'd two requests for payments for the October period. The latest email came in just this morning.
I emailed them again, telling them again that the server is CANCELED but I don't have any hope they'll notice. I even attached screenshots of the original cancellation ticket.
From these experiences, it is my belief that Sentris.com is more than likely a one-man operation that SLOWLY goes through "normal" support tickets to relay to the datacenter and farms out "server down" tickets to a different company that actually responds.
Not only has this experience been expensive, but is also the single-worst experience of any customer service I have ever experienced.
If you are really wanting a dedicated server with "Fulll Management" look somewhere else than Sentris. Well, really, if you wanting any kind of dedicated server I would suggest using someone other than Sentris.
In September, I got a dedicated server with Burst.net to replace this one. The pricing was equivalent, and I feel like I'm in heaven now, after being in H*ll.
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May 9, 2009
I have been with them for 2 month now and thought they needed a review here.
I was searching on WHT 2 month ago and came across a couple of ads and decided to go with Sentris their 1TB and 2TB Bandwidth amazed me. Had a chat with the Msn guy and paid for the server, although the setup took more than usual, it didn't really bother me as long as i got the server.
Got the server and I got to work, no major issues, although i ran with an issue a week or two later where openssl or something like that was broken on the server. I wasn't too happy with their support and had quite an argument with the support team as they were taking long to reply.. (lol) Then Cpanel asked me to reload the OS which would then solve the problem. So asked sentris to do it and it was done really quick and there i was again at it.
I also appologised for being rushy but the were helpful.
Since then no issues at all... Although i find their support slow at times.
So in short..
Great Servers, Good Hardware
Great Uptime, Not a single downtime since am with them.
Support is also great (although they are sometimes slow, but they hit the spot)
The guys are really helpful.
Price is good also.
I really recommend Sentris for your Servers.
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Nov 14, 2008
Sentris/JustEdge - 7/5 Month Reviews - Great time with them so far!
About half a year ago, I got my first server with Sentris.com, after hearing some scetchy reviews I was worried about going with them - but I thought I would give them a try.
7 months later and now having a few servers with them they have provided a fantastic server to me to run ClanDrive.com's shared/other services off.
They have always been quick to fix any problems on their side of things which I could not handle, they provide an excellent bang-for-a-buck.
When I first signed up on my first server with them, just a few problems but they were resolved quickly. The server was in stock so I did not experience their fantastic setup times (usually within the same day), so the next day I had the server setup for me and an appology for the wait. There was also a cPanel licensing problem but they also sorted that for me in the same day.
Other than that, it has been a grand experience, they have provided an excellent service on my servers and support, now getting 30 minute replies from them which I consider good compared to old experiences.
They've forwarded any tos violations or phishing reports to me of any of my clients, allowing me to deal with it myself, understanding that I am running a webhosting company.
They've given me a good basis for ClanDrive, proud for them to be my provider.
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Justedge, another fantastic service providing some high quality bandwidth for me, some higher bandwidth usage plans for me.
I use Justedge for higher-spec plans and some VPS accounts.
Just one problem, on setup time, was due to a fault motherboard causing some serious errors but they replaced it within a day, also saving my data + configuration too, so no need to start over.
They've responded to my support queries slower than Sentris but its acceptable, they provide a good service for their money, always helpful and help me resolve my problems.
Have helped with sorting out e-mailing problems and have been helpful on spam issues.
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I'd recommend companies to anyone who is wanting a good service, with good uptime, hardware and staff. They've provided a great experience to me with multiple servers each.
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Apr 20, 2008
I have a dedicated server with Sentris for one month, and I am very happy to be with them ! The server is very good, never down or latency... I'm very satisfy.
I have this server :
Xeon 2.33 Ghz
4GB
320GB Hard Drive
1.5TB BW
20 IPs
For $119 per month.
My server has been installed within few hours, very fast service and support.
I am in France, but the load of my website is very great (the DC of my server is PCCW), never latency...
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Nov 11, 2008
This is a rare issue i have on a RHEL 5.2 + cPanel server.
Server time is:
Tue Nov 11 17:02:51 CST 2008
Squirrelmail time show:
Code:
Last Refresh:
Tue, 5:02 pm
So, that is correct too..
But email arrives with -4 hours time, example:
webmaster@xxx.com 1:03 pm testing email
I already rebooted httpd, exim, and imap server, and the server itself too.. and problem stills.
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Jan 6, 2008
I got report from webceo that I have some issues. May someone help me fix this?
DNS Lookup: 0.22 sec
Connect time: 0.33 sec
Host ping: 0.10 sec
That mean too slow with the other sites!
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Sep 25, 2008
I can't get access to a certain site. I always get the page with:
network time out - server at *** takes to long to respons. More people have noticed this and apparently it only happens to people with certain specific providers. And not all the time. Some times they DO get access eventy to they belong to the same ISP. So I guess an ISP isn't blocking access to it otherwise it would be permenantly/The site administrator insists that certain ISP's are blocking his site. He's hosting it on his own server. The domain belongs is registered at namecheap.com.
If an ISP is blocking this site (if that's possible?), that would lead to that 'network timeout' page wouldn't it?
What is the most likely reason for getting a timeout page anyway?
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Aug 9, 2007
I have a dedicated server specs: AMD 3500+ 64 Bit CPU, 1 GB Ram, 160 GB Sata Drive. For 1 month, CPU load average reaches 40-50 value. This happens about 5-6 times in a day. When I stop httpd service for 30 seconds everything goes normal. I think this is not a DoS attack because it comes systematic, I dont believe no one makes this regularly except bots.
Maybe its a system service or a cronjob but it stops when I turn off httpd service?
How can I be sure about what's making this regularly load?
I also did set up a script which mail me when load average of system goes crazy and restart httpd service. But instant restart is not working to stop load increase.
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Feb 6, 2013
The server is going down from time to time, every 12 days or so the site hosted there is no longer accesible, everything starts with the site slowing don and down and then is not longer reachable, what we do is to request a power cycle, and with this we start all over again till next power cycle, so on so on, of course, here are my server details and more info on this:
- MySQL - 5.1.41-3ubuntu12.10
- Apache - 2.2.14-5ubuntu8.4
- PHP - 5.3.2-1ubuntu4.9
- operating system: Ubuntu Server 10.04 LTS
After some time emailing the support guys to barely check about what's going on, we received an email with a few things:
1.- found a few errors that likely would cause issues with Apache. The first error is:
[Mon Feb 04 05:03:10 2013] [error] mod_fcgid: fcgid process manager died, restarting the server and the next error is:
[Mon Feb 04 14:32:34 2013] [error] server reached MaxClients setting, consider raising the MaxClients setting ...
Both these errors seem to indicate that you have a process that is running out of control on your server. We were unable to determine what script on your site is running caused your connections to be maxed out however it does appear that before these errors were generated there was a WordPress plugin referenced in your access logs...
2.- Additionally during our review we did find that your error log for mercadodedinerousa.com is 45 GB's which is excessively large and can cause problems when Apache is trying to write a such a large file.
3.- The majority of the errors being logged are:
[Wed Feb 06 12:12:31 2013] [error] [client 200.76.90.5] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /var/www/vhosts/mercadodedinerousa.com/httpdocs/index.pl, referer: [URL]
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May 27, 2009
Because i have couple site hosted by both hosting company (DTH=downtownhost and TCH=totalchoicehosting) and have positive experience with them i needed to make decision who will be hoster for my new project.
The problem was by both company and by 99% others that traceroute command is not enabled by default and it is essential for my new project.
After exchanging a couple emails with both companies DTH was winner again because DTH allow on shared hosting traceroute command (in situation that you need it).
Answer from TCH was that only on VPS (semi-dedicated) is traceroute command possible and not on shared envirovment.
I must again praise DTH for the way how they handle with their customers and that they are ready to do everything for their customers. Not wonder that they are one of the greatest hosting company.
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Jul 14, 2008
I'll keep it short and sweet. I signed up for medialayer on December 23, 2007. Its been more than 6 months and there has been not one unscheduled downtime, the support is phenomenal on the rare occasion I need to use it and its the fastest host I've ever used, dedicated or shared. My sites have been on the front page of Digg, Osnews, Stumbleupon and I've yet to see my hosting so much as shudder. Unbelievably powerful servers. They are accommodating, friendly and brilliant.
No, they don't have terabytes of bandwidth and it doesn't cost $1 per month; but it doesn't get much better than this otherwise.
Hosted sites ticketed to mod team. Keep up the great work, Medialayer.
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Aug 9, 2008
I hvae been with them for little over a month now, and as long as you be a bit snappy on the chat you can always et your way, there great
you get given a manager for your account, which is a really nice thing to do.
iweb.com
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Nov 22, 2008
After getting completely fed up with bluehost (my site was so slow!), I recently switched to mddhosting. I had considered other hosts, but luckily, I found this forum before switching -- and I discovered mddhosting here!
I'd highly recommend mddhosting. They took the time to talk to me and answer all my questions before I switched (and I asked a lot of questions!). After I took the plunge, they basically did all the work for me migrating my website. I was shocked! There was one small glitch in the migration as some software wasn't installed on their server that I needed, but they cleared this up in less than an hour after I submitted my support ticket. Since then, its been smooth sailing. My site is really fast -- I've never had to wait for a page to load. I host some videos, so I was a little worried about these, but they are just as fast as the rest of my content. The only other time I've needed support was when I changed SSL certificates, and again, they pretty much handled everything for me.
Great service! I'd highly recommend them.
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Sep 28, 2009
I've been hosted on Hawkhost since last year (exactly as it will be expiring on October) and they have been great. I don't regularly check my own website but everytime I do, it's up and running. They were so good I never even had to contact them (only in the beginning because of site transfer). I even forgot what I was hosted on because the whole year just went by so smoothly.
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Jan 10, 2009
i would like to tell everybody ,that how much i was satisfied with infrenion.com ,Yesterday i signed up with them as i already they have best support ,i have asked at least 100+ questions and they answered each and every one clearly and helped me in setup of my site in every aspect. I didn't see this much in any of my previous hosts.
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Aug 1, 2008
I'm been with HostGator for about 2 years now and I love their service! Its really easy to get in contact with HostGator staff either by Phone, Live Chat, or Ticket they always resolve whatever issue i'm having in a timely manner. I also like calling HostGator and not talking with someone in India who has no knowledge of what I'm trying to get help with and doesn't even know much about that company, I get that enough when I call Dell lol. Anyways, I just wanted to let everyone know that if you are looking for Shared, Reseller, or Dedicated web hosting then choose HostGator.com .
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May 27, 2008
What are some of the companies that have good, proven DDoS protection? Regardless of price.
I have done some searching, but wanted some outside opinions.
I know of:
www.gigenet.com
www.blacklotus.com
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Jun 3, 2008
I found vps media through WHT about a month ago, I saw they allowed several gaming servers on their vpses, and it was interesting to give a CS 1.6 and CS Source a try on a vps.
I signed up using a 20% off special, which is pretty cheap, compared to other xen providers.
I've been really happy with their service, as they are very easy to communicate with, and I love their notifications whenever a scheduled maintenance is due.
Their community is still small, but they're growing little by little, I saw a big spike of people registered in their forums right after a new WHT offer post. Their blog is current, well written and specially good content, mostly just news about their service, but always interesting in reading them.
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Aug 21, 2008
i'd like to get a vps with the requirements:
vps
hardware:whatever
bandwidth: >2000Go
location: Sweden highly preferred, Russia possible
100Mbps up and down (10Mbps is not possible for instance)
good uptime (99,9%)
price: depends on the hardware, but i'll go up to ~150$ max for a really good hardware
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Sep 25, 2008
Just wanted to state that Pronethosting.net has done a great job hosting my daughter's Web site and our municipal site: marcellusny.com.
Their service is very dependable and affordable!
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Nov 24, 2008
So earlier this month I decided to buy hosting from Hostamina.com - I called them on their toll free number and they seemed like they would be very helpful and they said they were willing to help me from the ground up because I'm kind of new to websites.
It kills me to say this (because everyone says it's so easy), but I barely even know HTML. Anyway, I signed up with them and didn't even know where to begin. They showed me where I could choose from thousands of free website templates, and then they even helped me customize it! They explained to me what was wrong with my HTML code and how to fix it, and even fixed some of it themselves!
So, after reading so many hosting horror stories all over the internet this made me feel kind of lucky that I picked a good one for my first host.
Also, my pages always seem to load really fast - I think this has something to do with them not overselling like a lot of the supposedly unlimited space/bandwidth companies, but I'm not quite sure.
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Sep 11, 2008
I need to remind you before you read any of this, I have only been with them (racksrv.com) for half of a month, but within that half of month, I have tested them (racksrv.com) in many, many ways.
I couldn't see many reviews of them (racksrv.com), so thought I would give one. I will keep updating this review as time pass's.
Alright, where to start. Some time ago, I came to them in need of a dedicated server. I would like to first point out their support / sales. To be honest, test them. Send a ticket in, and see how long it takes them to reply. Even on weekends, go for it.
My point is, somehow, they seem to answer all of my tickets, whether they be sales or support, super fast. I literally have not seen them reply later than around 30 minutes, ever. Most times, it was way, way under that.
They must have it synced with their PDA's or something. Well, either way its amazing. I ask questions, regarding anything, and they always come up with an answer for me.
Now onto when my services was setup. I was sort of a special customer. I needed a special deal, something they did not really have listed on their site. I contacted them on the weekend, and got reply's to all my questions.
They told me what they could do for me, when they could set it up, and everything was done correctly. They setup the server when they were supposed to, they installed the right operating system, and on top of that they updated the server for me (only a simple "yum update", but still, never saw that from any host).
Onto the network. It is quite amazing. From North America, the pings are still low. There are no slow downs, and the port you get is dedicated. Yes, dedicated. I know that as a fact, as I have tested it at many different times of the day, and getting 100mbit full was possible every time.
They are a bit expensive yes, but to be honest, its worth it. All in all, so far, they are great.
I know you are IMMEDIATELY thinking, "bah, it's only been half a month, how can you review over that short of a period?!". Simply because I have been with over 30 providers over the years. And I have seen nothing as good as this.
Like I previously said, I will post another review later on or update this one. That is about it.
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