Plesk 12.x / Linux :: Internal Error In Backup - Restore Domain From Server Repository

Mar 30, 2015

When i try to restore a domain from Server Repository I am getting this strange error

Internal server error:

ERROR: Call to a member function write() on a non-object (Apache.php:821)

How could I fix it?

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Plesk 12.x / Linux :: Backup Personal FTP Repository Error

Jun 29, 2014

I'm recieving the following error

"Transport error: unable to list directory: Curl error: Couldn't connect to server".

This happens when I enter ftp settings for the Personal FTP Repository. I'm sure the ftp server is fine. I have it already set on other domains. It connects backs-up just fine.

I've noticed two things when connecting to the FTP server it automatically issues PASV and does nothing else. It also connects using the secondary ip which I guessing it should. Micro Update 5 is installed.

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Plesk 12.x / Linux :: Backup Restore Error

Nov 16, 2014

i have make a full Plesk Backup on my Old Server with Plesk 12.0(Ubuntu) and will restore the Backup on my new Server with Plesk 12.0(CentOS).When i will restore the backup i get this error: "Error: The source file is not a valid XML file. If you supplied an archive file containing a backup from Plesk version 9 or later, then extract the contents of this archive, and process the extracted XML file with the converter. If you want to convert a backup file from a Plesk version earlier than 9, then you first need to process it with the pre9-backup-convert utility, and then process the resulting file with the pre10-backup-convert utility."

In the Logs i found this:

deployer.log - [URL] ...
import.log - [URL] ...
pmmcli.log - [URL] ...

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Plesk 11.x / Windows :: Internal Error - Unable To Access File Sharing Repository With Admin

Jun 22, 2014

We have Panel Plesk 11.5.30 in Windows 2008 R2. when you go to File Sharing in all the Subscriptions, appears this error: Internal error: Unable to access File Sharing repository with the system user name "admin": wrong username or password

This happen since we do the update to the new version 11.5.30 ...

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Plesk 11.x / Linux :: Cannot Set Personal FTP Repository For Backup In Another Server

Dec 29, 2014

I have 2 identical servers: I'm trying to do backups from server1 to server2 and from server2 to server1.

In every server I setup a subscription just for storing backups.

If I configure Personal FTP Repository from server1 to server1 - the same server - it works (it gives a warning: backup on the same server is not safe).

If I try to configure Personal FTP Repository from server1 to server2 and vice versa, it gives me the following error:

Transport error: unable to list directory: Curl error: FTP: couldn't retrieve (RETR failed) the specified file

If I try to give a different password, it tells that the password is wrong: this means that server1 is able to connect to server2 and the ports are well configured (I hope).

If I connect in active mode from my PC with Filezilla to server1 or server2, same username and password, it works!

I'm not able to configure Personal FTP Repository and to backup to another server.

S.O.: CentOS 6.5 (Final)
Plesk: 12.0.18 Update #30

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Plesk 12.x / Linux :: Restore From Backup - Transport Error

Mar 5, 2015

Can't restore.

plesk Internal error: Failed to exec pmm-ras: (array ( 'code' => 127, 'stdout' => 'Transport error: File '_info_1503031904.xml' not found ', 'stderr' => '', )).

in debug mode:

Internal error: Failed to exec pmm-ras: [2015-03-05 16:19:49.215|23284] INFO: pmm-ras started :
/usr/local/psa/admin/bin/pmm-ras --get-dump-info --dump-file-specification=_info_1503031904.xml
--session-path=/var/log/plesk/PMM/logs --debug [2015-03-05 16:19:49.215|23284]
INFO: Repository '/var/lib/psa/dumps': Initializing...

[Code] .....

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Plesk 11.x / Linux :: Restore Cronjobs From Backup For Particular Domain?

Dec 22, 2014

I have to restore only the cronjobs for a spcecific domain from a plesk backup which is stored on another server. I searched in all the full backup structure but impossible to retrieve the data.

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Plesk 12.x / Linux :: How To Access Backup (Server Repository) Via FTP Client

Oct 22, 2014

I host a number of large sites (20GB+) on my VPS server running Centos6 and Plesk Panel 12. Due to the large sites I don't want to keep multiple backups on the actual server because it would take too much disk space. When I create a backup to the server's repository all is good, but when I click the green arrow to download the backup it takes a long time and then it fails with a timeout error. On some smaller sites it takes a while but eventually downloads the tar.

So my question: Is it possible to access the Server Repository via FTP? How and where would I set this up? Presumably it would be a better way to download these large archive files?

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Plesk 12.x / Linux :: Backup Restore Error - Python Is Not Supported

Aug 19, 2014

I cant restore my back up. Get following warnings:

Warning:

php_version 5.3 is not supported. It will be replaced with php_version 5.4 for the following service plans: Unlimited, Admin Simple, Default Domain, Default Simple, Web Presence Builder, SiteBuilder

Warning:

python is not supported. It will be disabled for the following objects: Service plan 'Unlimited', Service plan 'Admin Simple', Service plan 'Default Domain', Service plan 'Default Simple'

Warning:

The component fail2ban is not installed. It will be disabled for the following objects: Server settings

Warning:

php_version 5.3 is not supported. It will be replaced with php_version 5.4 for the following websites: swen.flugzeugbilder.orgClick to expand...

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Plesk 11.x / Linux :: Internal Error On Customer / Domain And Subscriptions Page

Apr 9, 2015

Getting this error on the customer, domain and subscriptions pages on Plesk 11.5 update 5.

Running CentOS 5.9

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Plesk 12.x / Linux :: Restore Selected Objects Does Not Work For FTP Repository Backups?

Apr 9, 2015

I set up a FTP backup repository today however when attempting to restore selected objects from the backup there are a couple of messages that state:

"Restore the backup file despite a corrupted signature"

"You can select objects to restore only when you are restoring from backups that were created in Plesk 12.0 or later."

I noticed that the backup residing in the FTP repository has a .tar extension whilst the one I did in the server repository has a .xml extension.

Restoring selected objects from the server repository works fine.

Why is this not possible? I'd like to restore selected objects from the FTP repository. Otherwise I'll have to transfer the backup file from FTP repository to the server which is really inefficient.

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Plesk 11.x / Windows :: Internal Server Error 500.0 When Upload Database Backup File

Dec 23, 2014

I'm having a problem with Plesk Panel 11.0.9 update #64. All other page running perfect. But when I go to "Backup Manager --> Database Backup Repository --> Upload Backup File" then Plesk Panel show error: Internal Server Error 500.0.

On server, it show detail below: .....

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Plesk 11.x / Linux :: 11.5.30 Repository Error - Transport Error - Unable To List Directory - Curl Error

Jun 29, 2013

After upgrade to Plesk 11.5.30 trying to set up FTP-Backup Repository:

Repository error: Transport error: unable to list directory: Curl error: Access denied to remote resourceClick to expand...

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Plesk 11.x / Windows :: Restore Database From Server Repository Zip

May 2, 2013

I have daily backups for all accounts setup on our Plesk 11 server and was wondering how I would go about restoring a single database from the backup manager? I could restore the entire zip file, but that would make a mess of any other databases which of course isn't optimal. I see if I download a client's zip file that within the zip_file/databases/db_name there is another zip file which contains a tmp file which for a MySQL database it looks fairly standard, for MSSQL it looks to be in their format but is this what's really necessary? Can I even use those tmp files to restore manually through the Backup Manager -> Database Backup Repository? Why isn't there a simple way for a client to restore a database with the existing backups?

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Plesk 11.x / Linux :: Restore Backup On New Server

May 24, 2014

I recently opened a new plesk account on another server and need to restore a backup from a previous server. Both plesk 11.5.

How can I do this ?

I don't have ssh or other access.

Can I just copy the guid ID off the new server and overwrite the extracted backup files?

Only issue I have with that is that a can't redo the XML file required for uploading backups to restore... 

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Plesk 12.x / Linux :: Internal Server Error During Migration

Oct 31, 2014

I'm trying to migrate a Plesk 9.5 to a Plesk 12 via the tools.

I tested some domains before doing he whole but I have a "big" domain who make an error:

ERROR: Call to a member function updateUser() on a non-object (Abstract.php:930)

I already checked on google, tested the solution but each time I do the migration, it crash again...

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Plesk 12.x / Linux :: Roundcube Internal Server Error?

Oct 18, 2014

Upgraded Plesk 11.5 to 12, enabled rouncube and got an Internal server error when trying to load webmail.domain.com

In /var/log/plesk-roundcube/errors found an error:
PHP Warning: system() has been disabled for security reasons in /usr/share/psa-roundcube/bin/update.sh on line 161

Changed php.ini settings, restarted apache, same internal server error, but no more errors in log.

Tried /usr/share/psa-roundcube/bin/update.sh
Got errors:
WARNING: File type detection doesn`t work properly!
Please check the 'mime_magic' config option or the finfo functions of PHP and run this script again.
WARNING: Mimetype to file extension mapping doesn't work properly!
Please check the 'mime_types' config option and run this script again.

Tried to reinstall roundcube in Plesk

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Plesk 12.x / Linux :: Backup And FTP Repository

Feb 8, 2015

I am having issues with the plesk backup manager. I set up my personal FTP personal repository in tools & settings, then backup manager. My ftp is secure with a specific port. here are my options:

FTP server hostname or IP: myipaddress":"port without quotes. Directory for backup files storage: complete also used /complete. Both correct username and password

Use passive mode checked
Use FTPS checked
Use password protection checked

Here is my scenario:

Personal FTP repository backups are set up with:

Create a multivolume backup
Volume size: 2047
Store backup in: Personal FTP Repository
max number of backups: 1

For some reason when I manually backed up the server with server repository, my storage went from 14gb to 6gb.. I have zero backups in both server repository and personal FTP repository because I deleted them. Now its stuck at 6gb, which seems that the backup is stored somewhere in the system and is not deleted.Where can I find this backup? I am using CentOS.

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Plesk 12.x / Linux :: Roundcube Webmail 500 Internal Server Error

Nov 29, 2014

I have used plesk 11.5 and never had problem before. I installed Plesk 12 and Migrated sites + created new email to test as well. When I go to webmail webmail.domain.com

I get the login screen from round cube which i want.

Then I enter login + password and I get 500 Internal Server Error.

Apache Server at webmail.domaincom Port 80

It worked fine on 11.5

Linux CentOS 6.6 

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Plesk 11.x / Linux :: Admin Panel - 500 Internal Server Error

Oct 29, 2014

I have experiencing strange behaviour of Plesk admin panel. Actually there were a lot of issues similar with 500 Internal Server error but mine is a bit different..

This is the log came from the '/var/log/sw-cp-server/error_log'

/bin/sh: /usr/share/sw-cp-server/applications-conf.sh: Permission denied
Cannot find config item ["global/SERVERsocket==:8443", ".php", 0]
2014-10-29 19:38:22: (mod_fastcgi.c.1068)

[Code] ....

As you can see there is a line starts with /bin/sh: /usr/share/sw-cp-server/applications-conf.sh: Permission denied and i tried to change this one for permission like 0755 or alternatives for a run but nothings changed. Btw i have plenty of disk space, it wasn't also the case.

I cannot even login with my domain name without 'https' and with the port 8880. It's again giving me the same issue.

BTW i want to give a little extra information; it was a long time that Plesk admin panel working but after today it's stuck in 500 Internal server error. What i tried today that to follow 'How to generate custom self-signed SSL certificates and apply it to Postfix: [URL] ....' , but after 6th step i was decied to stop because i couldnt find the root.pem file a minute and than i wanted to try on plesk and i saw the bad news I don't know it was related but i wanted to share.

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Plesk 12.x / Linux :: Internal Error - Unable To Find Service Node For Web Service On Domain With ID 5

Jun 15, 2014

Clean install on openSUSE 13.1

After deleting a domain, we got the following error which rendered the panel useless.

Internal error: Unable to find service node for web service on domain with id=5
Message Unable to find service node for web service on domain with id=5
File PhDomain.php
Line 1402
Type PleskDBException
Go To Previous Page

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Plesk 12.x / Linux :: Removing FTP-user Through API Results In 500 Internal Server Error (PHP)

Apr 28, 2015

To automate some tasks for some projects I'm working on, I need to be able to automatically create or delete ftp-users.

Creating and listing ftp-accounts is working great, but when it comes to deleting them I run into an internal server error. Before my script gets the response it's waiting for, the script crashes.

- When live watching the Apache error-log with 'tail -f', the terminal-session is exited with 'Killed (core dumped)'
- Apache error-log shows:

Code:
(104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server, referer: http://example.com/ftp.php?action=delete
Premature end of script headers: ftp.php, referer: http://example.com/ftp.php?action=delete
- Webbrowser shows default '500 Internal Server Error'

I have checked and changed time-out settings, but it didn't work. Error occurs a few seconds after executing, while the timeouts are set to 60 to 90 seconds.

Packet send to Plesk:

Code:
<?xml version="1.0" encoding="UTF-8"?>
<packet version="1.6.6.0">
<ftp-user>

[Code].....

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Error: Cannot Retrieve Repository Metadata (repomd.xml) For Repository: Plesk

Dec 15, 2008

when I run this command show me some errors what should I do?
# yum update

Loading "fastestmirror" plugin
Loading mirror speeds from cached hostfile
* plesk: www.atomicorp.com
* extras: mirrors.portafixe.com
* updates: mirrors.portafixe.com
* base: mirrors.portafixe.com
* addons: mirrors.portafixe.com[url]
[Errno 14] HTTP Error 404: Not Found

Trying other mirror.
Error: Cannot retrieve repository metadata (repomd.xml) for repository: plesk. Please verify its path and try again

I have Linux with Plesk.

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Plesk 12.x / Linux :: Backup Does Not Write Dump To FTP Repository

Oct 24, 2014

Beginning with today, all Backups to FTP repository failed. Even updates being started manually fail.

FTP Space is not full, there are still app. 400GB free space left.

I was also able to do a ftp upload on terminal using ftp client.

Server is accessible, credentials are right, but backup fails.

Why backup stops working after having done login.

This are the last few lines of the current psadump.log (removed server url and username):

[2014-10-24 13:38:46.754|17907] INFO: Repository 'ftps://[XXX]//as/': Initializing...
[2014-10-24 13:38:46.754|17907] INFO: Transport: Get repository transport ftps://[XXX]//as/
[2014-10-24 13:38:46.754|17907] INFO: Transport: Init credentials for user '[XXX]'
[2014-10-24 13:38:46.756|17907] INFO: Repository 'ftps://[XXX]//as/': Initialized
[2014-10-24 13:38:46.758|17907] INFO: pmm-ras finished. Exit code: 1
==============================

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Plesk 11.x / Linux :: Personal FTP Repository Backup Failures

Jun 27, 2014

After starting back up in plesk 11.5 I get this error after some time...

Code:

Runtime error: Export dump to FTP failed at /usr/local/psa/admin/bin/plesk_agent_manager line 727.
at /usr/local/psa/admin/bin/plesk_agent_manager line 727
main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2014-06-27-025357.825', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319

[Code] ....

The backup was stored in Server Repository and was also uploaded to ftp....

Backup file size in server repository : 169 MB
In personal repository showed in plesk :169 MB
File size shown in FTP in backup server : 169.08MB

Then why does the error occur ?

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Plesk 12.x / Linux :: Backup To Personal FTP Repository Using FTPS

Sep 18, 2014

The Problem:
I'm trying to set up an automatic backup to an ftp server using ftps (as configured in the personal ftp repository).
Copying the files fails however.

The things I checked:
The Plesk management website can't show the target folder's contents.
The only error I get is Error-Code "1".
The ftp server (a synology NAS) logs the ftp access: Credentials are correct, session is terminated after transferring 0 Bytes.
Each failed backup leaves a 0-Byte .tar file on the Backup folder.
If I disable ftps and go with plain ftp, everything works just fine.

Our previous generation Plesks (v11 and lower) can utilize ftps for backup (to the same ftp server) without a hitch.

Additional considerations:
Since the WebServer is on a hosted machine and file transfer has to be done across the internet, unsecured transport is not an option.

I have virtually zero Linux experience

[System Information]
Plesk Version: 12.0.8 Update #18
Operating System: Ubuntu 12.04.5 LTS

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Plesk 12.x / Linux :: Backup Personal FTP Repository Not Working

Jul 1, 2014

Can ftp to the FTP server from the command line without any problem.

get / put / ls etc all work.

Configure Plesk Backup Personal FTP repository with same server / username / password.

Get the following messages in Plesk:

Warning: Unable to display the list of backups. Please check the personal FTP repository settings.

When I attempt an FTP backup I get:

The backup was not created. Download the log file View the log Close this message

Can't upload file 'backup_info_1406281533.xml' to ftp. Error code: 1

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Plesk 12.x / Linux :: Configuration Of FTPS With TLS And FTP Backup Repository

Mar 8, 2015

Plesk Panel 12 uses a proftpd FTP server, with the TLS module pre-installed and configured.

Many questions and/or problems arise when trying to connect to the FTP server over a FTPS connection. In (almost) all cases, the disability to connect with FTPS is due to

a) the lack of configuration of passive ports, AND
b) firewall settings, enabling connections through before mentioned passive ports.

The passive port range can be configured by

adding a line to /etc/proftpd.conf, stating: "PassivePorts <start> <end>", OR
adding a separate file with name <filename>.conf to /etc/proftpd.d/, with the contents of <filename>.conf stating: "PassivePorts <start> <end>"

And note that

- <start> is the first port of the port range, in theory any value above 1050 can suffice,
- <end> is the last port of the port range, any value below 65000 (!) can suffice,
- the extension .conf is required when using a separate config file,
- the directory location /etc/proftpd.d/ is required when using a separate config file,
- one should always limit the port range, i.e. it is not desirable to open up a lot of ports,
- it is desirable to have the <start> value above 20000, in order to prevent conflicts with other programs, using a specific port (for instance, port 8443 is also being used),
- it is not necessary to restart proftpd after configuring the passive ports. ​

The firewall settings have to be changed to allow connections through the passive ports that have been opened for FTPS connections and note that

- only open up the port range (not more) in the firewall settings,
- it is only necessary to open up ports in the firewall settings of the FTP server,
- it is not required to open up ports in the firewall settings of the sending server.

Many issues have been arising when setting up the FTP Backup Repository.

In general, the passive mode checkbox has to be selected, when encountering issues.

The explicit use of the passive mode allows for proper configuration of the FTP Backup Repository and note that it does not matter whether FTPS or normal FTP will be used.

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Plesk 12.x / Linux :: 12.0.8 - Personal FTP Backup Repository Settings Option Gone

Sep 24, 2014

My IP address has changed on my personal FTP backup Repository. I can't find the settings option to update it to the new IP address anywhere.

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Plesk 12.x / Linux :: Local Repository And Remote FTP (subscription) Backup

May 30, 2015

keep a local and remote backup of certain subscriptions or at least have a full server backup on FTP.

I have a livedrive.com reseller account which allows be to quite cheaply add 512GB of remote storage accessible through SFTP, FTP and WebDAV. I created this partition and added it as a server-level FTP repository in Plesk 12 (latest build). During testing I added a firewall exception for traffic on the FTP IP-address and figured that I had to put the FTP repository in passive mode to properly connect.

After setting this up I ran a configuration only backup to test if everything was working properly. The backup was created properly and can be accessed through the FTP as well: success!

My second test was running a full server backup through the manager. The ±40GB file was created properly (I could see my disk usage increase and decrease through new relic monitoring) and supposedly transferred to the FTP repository according to Plesk.

When I look at the FTP or the Plesk Backup Manager both indicate that the full server backup is 0kb in size.

After this issue I figured: I really don't care about a full server backup, I mostly care about a specific set of subscriptions that have new content on a daily basis and need to be backed up properly as well. Those subscriptions are already on a daily or weekly backup scheme that places backups on the local repository.

What I would eventually like to do is create daily or weekly backups on the local repository and create weekly or monthly backups on the FTP repository for those specific subscriptions, but unfortunately you cannot (by default) setup Plesk to automatically backup to local and remote based on different or even the same intervals.

And this is the more important question: How to be able to create/setup a backup automation that keeps local and remote backups for the same or different intervals? Either through the Plesk interface, a plugin or a script?

Running Plesk 12 on CentOS 6.6

Update:

Just tried running the same server wide backup, but this time as a multivolume backup. This resulted in the following error:

ERROR: () Can't upload file 'backup_info_1505301327.xml' to ftp. Error code: 1

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Plesk 12.x / Linux :: Personal FTP Repository - Transport Error

Feb 21, 2015

I want to backup my server, but i get always error, when i want to save my Personal FTP Repository. I get following error:

Transport error: unable to list directory: Curl error: FTP: weird server reply

What is the reason?

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