Is NetDepot Unbeatable
Oct 14, 2009
A current project I'm working on has a need for several Dual 5520 servers.
At NetDepot, for a $491 setup fee, I can get these for $201 a month including 10TB bandwidth. Their service has been rock solid, but I'd like to diversify geographically a bit.
I've emailed around, no one has been able to match this offer. A few of the big names on this forum (with many posts to their names) have not followed up on my requests, or even quit replying to me!
How can NetDepot offer this if no one else can? It's like I'm insulting these providers to suggest that is what I want to pay them. Their offers either include a much smaller amount of bandwidth, or a price of double or more.
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May 11, 2009
I have sign up for a dedicated server with netdepot in the beginning of the year.
After sign up i ordered an extra hard disk and a raid card.
It was not installed as i was expecting and i ordered a 3 rd hard disk.
The overall installation procedure took some days.
The nightmare is the billing.
I had used a special price with a special discount.
The first billing came without the special price.
The second billing came without the special price and without the special discount.
They forget to charge the 3rd hard disk. I had to remember them to be able to pay for it.
They have double charged the 2nd hard disk and the raid card.
They have refunded it.
2 months after the 3rd disk has been payed they are still asking for the money in spite of all the payments have been done from the same paypal account.
The first payments were not possible to be done by their billing interface which lead to a blank page.
Some of the first tickets opened came blank to me.
In some cases i had to clean the cookies to see something and in other cases that was not enough.
Beware of their billing department.
Diana in particular has asked me 3 times for the payment that was already done. The payment was done after i have remembered them that i have a 3rd hard disk and correct by email by 2 or 3 times the amount to be charged.
I pay after all is clear but 2 months later they were asking again for the same money.
I think that they donīt keep proper records of the received amounts.
They didnīt apologize for the mess.
Just one word of regard for Sailor with whom i have made the purchase agreement and that has at all the times helpfull on solving the things with his company.
The server is nice and the price was ok as well but in 4 years in hosting business i never found such a messy billing department.
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Oct 19, 2009
Last night, server went down. I noticed, opened a ticket, and within 15 minutes had a response. By 20 minutes after the initial ticket, the server was back with a new power supply. While I was creating the ticket, I noticed it had been exactly 7 months since I had to open the last ticket.
15/20 minute response - not bad for after 11 at night on a Sunday night. 7 months without needing to open a ticket isn't bad either.
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Mar 8, 2008
I was going to go with acunett last night, then in a moment of stupidity reread my list and wondered why not netdepot. They offer buydown offers at a cheaper price than netdepot, and even though they don't offer management with it (outsourced) would be about the same price (+- 5$).
So I was between cheaper buydowns vs insource management
Here are my options, or at least what I've considered ....
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Oct 13, 2009
I'm on a NetDepot 10 meg unmetered and just started migrating some accounts over from The Planet. I've been with them since... well the beginning. I wanted something a little less expensive with more bang for buck.
While the uptime has been good. The network speeds have not. I'm never getting more than sustained transfer speeds (scp, rsync) from my Planet server of 400KB/s... at this rate it's going to take 6 hours to transfer an account that's just 8 gigs in size.
NIC is set to 100 meg, full duplex. Both servers have just about no activity on them and firewalls clear.
3% 323MB 378.9KB/s 6:02:15 ETA
Is anyone else finding the network speeds with NetDepot sluggish? I submitted a support ticket about this.
This makes things like remote backups impossible.. hopefully it's just a issue with an overused switch or something. The worst part is I did the full buy-down package in hopes of being with them long term, now I'm not so sure.
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Jan 12, 2009
what better DC Gnax/NetDepot or Burst.net ?
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Apr 23, 2007
I finally decided to go with NetDepot! I'd like to record here my experiences, in case anyone interested. I hope that after setup is complete, this thread will be no-news and boring.
So just for the record, I chose this config:
AMD Athlon 64 3800
RAM: 1GB
HDD: 250GB SATA II + 250GB SATA II (raid 1)
OS: Debian Stable (They don't offer it at the web site, but Jordan@gnax was kind to offer it to me --
Control Panel: none
Backup: none
I used "whtfreehd" coupon to get the second drive for free. Also, a good thing that actual prices are lower than advertised! (70/mo vs. 75/mo) -- I hope that's not an error.
So at bottom line it costs $266 setup + $70/mo. In a year, this will total to $1,106, which is well within $100/mo budget.
I've paid late on Sunday, and now I'm waiting for the server setup. Let's see how long it will take.
A note to non-U.S. citizens: they seem to have strict policy on which credit cards are accepted. I'm Russian, and my Visa Business was not accepted, so I had to use PayPal.
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Jun 9, 2009
GNAX/Netdepot 1 Year Review
I posted a review at six months and thought I'd update now that it's been a year. My dad ordered a server, which I run for him, after reading good reviews here at WHT. The site to verify that the server is at GNAX is [url]
My six month review can be found here:
[url]
That thread talks about the Pre-Sales and Upgrading process. Since I haven't had anymore Pre-Sales or Upgrading since then, there's nothing new to add.
Support: Their support has been excellent every time I've needed it. In that first six months I needed it quite a few times, and they were always quick to answer and professional. Since then, I haven't needed support as often. There haven't been any issues on their end at all, and I've learned a bit so I haven't messed up DNS, etc. as often, but when I have needed them, they've been quick to answer.
Uptime: As far as I can remember there haven't been any issues of downtime in the last six months. I could be wrong, or have missed something, but none that I've noticed.
Speed: Sites load quickly, uploading is fast.
Sometime in the next week or two, I plan to order a second server and definitely plan to order it from Netdepot.
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Oct 3, 2008
i purchased a basic vps package for $1 at netdepot.com. So i can learn something and if all works perfectly i can transfer my site currently on shared host. After the payment i received a email saying that my account will activate with in 24 hours. After about 15hours i got email from the billing department saying i need to verify my payment info and i send my cc copies to them. But now its more than 26 hours passed and still they didnt activate my account. Is it a complex task..? Im familiar with vmwear and to my knowledge creating a vps is a small task..
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Dec 26, 2008
It's been six months since signing up with Netdepot/GNAX, so I wanted to offer a review. I signed up with Netdepot after reading good reviews here. For the record, the server belongs to my dad, and I mostly run it. The site to verify that it's hosted with GNAX is [url]
Pre-Sales: My dad spoke with Jeff, who patiently walked through any questions he had about which server he would need, settling on the Q9300 with 2 gigs of ram.
Initial setup: The initial setup was completed in right around 24 hours. Everything was working well, and we had root.
Upgrading: We added a second hard drive, and two more gigs of ram. We requested a date for the upgrade to occur, and promptly at midnight on that date, they upgraded. Quick response to the request, quickly upgraded, no issues.
Support: GNAX/Netdepot support has been excellent, each time I've tested. Most of the time, there is a response within 15 minutes, and a solution soon after. In the first month, I messed up several times with the DNS, and had to open tickets to have someone fix the settings I messed up. There is a charge for Admin time, if it isn't an issue on their end, but I would expect that with an unmanaged server, and it was worth it since their techs were good about explaining what the issue was, so I learned a bit in that first month as well. I've been impressed and looking back through my tickets, I'm impressed all over again. It doesn't seem to matter if it's 3 in the morning, on the weekend, or during business hours, the response is quick, courteous and helpful.
Uptime: I think there were a couple of times that there were ddos attacks on one of their routers and so intermittent downtime, but for the most part, the server has been up and running well.
Speed: I'm editing to add this. I forgot to mention speed, because I take it for granted, but FTPing always seems to go quickly, the sites load quickly, and I have yet to notice any time of anything slowing down.
I'd like to thank the support at GNAX as well as Jeff, for six months of excellent service.
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Jul 3, 2008
Setup 8/10
I purchased 2 servers on the 30th of May 2008. I took advantage of their 99% off first month sale. I received login info 3 days later although I was told it would be setup within 24 hours, I can understand they were busy due to their sale, so I waited patiently.
Sales 6/10
I need a new harddrive added which is critical for my website. 24th of June I requested for a SCSI harddrive to be added. 2 days later I got a reply saying if a SAS disk is fine, to which I replied yes and asked for the size. Another 24 hours past and a reply stated it would be 36GB for $50 a month and $50 setup. After some more inquiring and paying the bill I have no harddrive, its been 8 days since I opened the ticket and 8 days of slowness for my websites users because of this. If this were Softlayer it would be done and dusted within 48 hours at the most.
Also, their live chat has not been active for weeks, or at least whenever I visit their website its always offline. I have also tried their phone number a couple of times with no luck.
Support 6/10
On the 25th of June I requested a reboot at 8:33AM and at 10:22 AM I got a reply and they rebooted. This is 2 hours of downtime. Only later did they tell me they can setup a remote reboot for free, so luckily I don't have to use their slow support for any reboots.
Network 6/10
I did a basic speed test (the server is on a 100mbit port) for various file locations around the world, here is an example:
Quote:
#[root@localhost ~]# wget http://www.hivelocity.net/10meg.file
--14:48:19-- http://www.hivelocity.net/10meg.file
Resolving www.hivelocity.net... 69.46.24.178
Connecting to www.hivelocity.net|69.46.24.178|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10547200 (10M) [application/octet-stream]
Saving to: `10meg.file'
100%[=======================================>] 10,547,200 462K/s in 28s
14:48:47 (373 KB/s) - `10meg.file' saved [10547200/10547200]
Most results came back with around 500kbps in the USA, pretty poor but not complete crap. Certainly seen better networks.
Final comment - Nothing special
If they improved their support and sales response times, they would be a great company. I still await my harddrive upgrade after 8 days of waiting. I certainly won't be buying more servers with them.
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