i purchased a basic vps package for $1 at netdepot.com. So i can learn something and if all works perfectly i can transfer my site currently on shared host. After the payment i received a email saying that my account will activate with in 24 hours. After about 15hours i got email from the billing department saying i need to verify my payment info and i send my cc copies to them. But now its more than 26 hours passed and still they didnt activate my account. Is it a complex task..? Im familiar with vmwear and to my knowledge creating a vps is a small task..
Whats the turnaround time for liqudweb? They had called me and confirmed my account is verified but thats more than 14 hrs back and yet no sign of getting information about the new account setup.
When I called customer support line, the guy "not sure when the account will be setup "
I bought hosting with Servage, and payed it directly with Paypal, since then 20 hours ago I havent got any email received from them, so I cant login cause I dont have my details! So a support ticket is no option, on there email they do not respond! If you have a presale question they awnser within 20 minutes now Im waiting for 12 hours already. I have tried calling them on their office in Germany, but it isnt the right phonenumber!
I ordered a server on Dec. 11 with iWeb, after a few days of waiting I haven't receive any confirmation regarding my server so I decided to sent a follow up email to my account manager, waited about a day for a reply and still nothing so I decided to talk to them via chat, talk to the chat guy for a few minutes and he transferred me to my account manager. I talked to my account manager and he said my server will be activated the next day and maybe he could fast track it and get it activated today.
The server was not activated on the day I talked to him or the next day. So I sent him a follow up email again and told him that if the server is not activated I will cancel my order and he replied to me saying that it will be activated for sure "sometime today". In short, the server was not activated again.. This is when I already sent him an email to have my order canceled and he hasn't reply to me since.
During the time I sent a follow up email to my account manager (the first follow up email) I also opened a ticket to their support. They reply to me saying that I need to make a payment for this order! For some reason they managed to screw up my billing and me ending up owing them money which absolutely does not make any sense considering they already charged my CC for this order and even credited my account because this order was suppose to replace my old server that I have with them.
I reply asking for an explanation and told them they should talk to my account manager, it took them 3 days to reply back and pretty much said the same thing to me. When they replied back, this is the point where I already emailed my account manager to have my server canceled so I told them that and still asking for an explanation on how I ended up owing money. They haven't reply to me since.
Guess what? After sending two emails (one for my account manager and contact form) regarding my order cancellation they still (and finally?) activated my server today! Now I just finished talking to them via chat regarding this issue and they said they will credit my account and it will take 48hrs (which I highly doubt will only take 48 hrs) but still doesn't explain how I still ended up owing money. I want to see how my billing history will look like when they credited my account and go from there...
So for those considering iWeb... iWeb has horrible support, great network and price but horrible support. I have a server with them since 2005 and I have never seen an improvement in support response time. I usually don't need their help anyway but this pisses me off so much because I needed the server asap and the way it was handled.
I have a server with Steadfast (now cancelled), Gnax and now Softlayer and iWeb support has the worst response time.
I am a reseller with Hostforweb.com and have a minor problem that is turning into a major problem.
A number of email addresses within my clients can't receive server generated activation or verification emails, and therefore, cannot join many professional sites. It seems to be problematic with php generated email. The last two sites that I have tried to join are:
Drupal.org and Joomla.org.
HostforWeb keeps saying that is the fault of the webserver that I am trying to activate membership on. I am getting the royal run around while I am losing paying accounts.
Any body with this problem on HostforWeb.com or any other web host?
Also, I can receive the verification email on other mail addresses - both POP and IMAP.
I run a website that uses a GoDaddy Virtual Private Server & Plesk. The website sends emails to alert users of various events. For the most part, this works but I occasionally capture the following error message:
Error in processing. The server response was: Requested action aborted: This mail account has sent too many messages in a short amount of time. Please try later.
Can the number of messages sent over X number of minutes be set via Plesk? If so, how?
A current project I'm working on has a need for several Dual 5520 servers.
At NetDepot, for a $491 setup fee, I can get these for $201 a month including 10TB bandwidth. Their service has been rock solid, but I'd like to diversify geographically a bit.
I've emailed around, no one has been able to match this offer. A few of the big names on this forum (with many posts to their names) have not followed up on my requests, or even quit replying to me!
How can NetDepot offer this if no one else can? It's like I'm insulting these providers to suggest that is what I want to pay them. Their offers either include a much smaller amount of bandwidth, or a price of double or more.
I have sign up for a dedicated server with netdepot in the beginning of the year.
After sign up i ordered an extra hard disk and a raid card.
It was not installed as i was expecting and i ordered a 3 rd hard disk.
The overall installation procedure took some days.
The nightmare is the billing.
I had used a special price with a special discount.
The first billing came without the special price.
The second billing came without the special price and without the special discount.
They forget to charge the 3rd hard disk. I had to remember them to be able to pay for it.
They have double charged the 2nd hard disk and the raid card.
They have refunded it.
2 months after the 3rd disk has been payed they are still asking for the money in spite of all the payments have been done from the same paypal account.
The first payments were not possible to be done by their billing interface which lead to a blank page. Some of the first tickets opened came blank to me.
In some cases i had to clean the cookies to see something and in other cases that was not enough.
Beware of their billing department.
Diana in particular has asked me 3 times for the payment that was already done. The payment was done after i have remembered them that i have a 3rd hard disk and correct by email by 2 or 3 times the amount to be charged.
I pay after all is clear but 2 months later they were asking again for the same money.
I think that they donīt keep proper records of the received amounts.
They didnīt apologize for the mess.
Just one word of regard for Sailor with whom i have made the purchase agreement and that has at all the times helpfull on solving the things with his company.
The server is nice and the price was ok as well but in 4 years in hosting business i never found such a messy billing department.
Last night, server went down. I noticed, opened a ticket, and within 15 minutes had a response. By 20 minutes after the initial ticket, the server was back with a new power supply. While I was creating the ticket, I noticed it had been exactly 7 months since I had to open the last ticket.
15/20 minute response - not bad for after 11 at night on a Sunday night. 7 months without needing to open a ticket isn't bad either.
I was going to go with acunett last night, then in a moment of stupidity reread my list and wondered why not netdepot. They offer buydown offers at a cheaper price than netdepot, and even though they don't offer management with it (outsourced) would be about the same price (+- 5$).
So I was between cheaper buydowns vs insource management
Here are my options, or at least what I've considered ....
I'm on a NetDepot 10 meg unmetered and just started migrating some accounts over from The Planet. I've been with them since... well the beginning. I wanted something a little less expensive with more bang for buck.
While the uptime has been good. The network speeds have not. I'm never getting more than sustained transfer speeds (scp, rsync) from my Planet server of 400KB/s... at this rate it's going to take 6 hours to transfer an account that's just 8 gigs in size.
NIC is set to 100 meg, full duplex. Both servers have just about no activity on them and firewalls clear. 3% 323MB 378.9KB/s 6:02:15 ETA
Is anyone else finding the network speeds with NetDepot sluggish? I submitted a support ticket about this.
This makes things like remote backups impossible.. hopefully it's just a issue with an overused switch or something. The worst part is I did the full buy-down package in hopes of being with them long term, now I'm not so sure.
I finally decided to go with NetDepot! I'd like to record here my experiences, in case anyone interested. I hope that after setup is complete, this thread will be no-news and boring.
So just for the record, I chose this config: AMD Athlon 64 3800 RAM: 1GB HDD: 250GB SATA II + 250GB SATA II (raid 1) OS: Debian Stable (They don't offer it at the web site, but Jordan@gnax was kind to offer it to me -- Control Panel: none Backup: none
I used "whtfreehd" coupon to get the second drive for free. Also, a good thing that actual prices are lower than advertised! (70/mo vs. 75/mo) -- I hope that's not an error.
So at bottom line it costs $266 setup + $70/mo. In a year, this will total to $1,106, which is well within $100/mo budget.
I've paid late on Sunday, and now I'm waiting for the server setup. Let's see how long it will take.
A note to non-U.S. citizens: they seem to have strict policy on which credit cards are accepted. I'm Russian, and my Visa Business was not accepted, so I had to use PayPal.
I posted a review at six months and thought I'd update now that it's been a year. My dad ordered a server, which I run for him, after reading good reviews here at WHT. The site to verify that the server is at GNAX is [url]
My six month review can be found here:
[url]
That thread talks about the Pre-Sales and Upgrading process. Since I haven't had anymore Pre-Sales or Upgrading since then, there's nothing new to add.
Support: Their support has been excellent every time I've needed it. In that first six months I needed it quite a few times, and they were always quick to answer and professional. Since then, I haven't needed support as often. There haven't been any issues on their end at all, and I've learned a bit so I haven't messed up DNS, etc. as often, but when I have needed them, they've been quick to answer.
Uptime: As far as I can remember there haven't been any issues of downtime in the last six months. I could be wrong, or have missed something, but none that I've noticed.
Speed: Sites load quickly, uploading is fast.
Sometime in the next week or two, I plan to order a second server and definitely plan to order it from Netdepot.
It's been six months since signing up with Netdepot/GNAX, so I wanted to offer a review. I signed up with Netdepot after reading good reviews here. For the record, the server belongs to my dad, and I mostly run it. The site to verify that it's hosted with GNAX is [url]
Pre-Sales: My dad spoke with Jeff, who patiently walked through any questions he had about which server he would need, settling on the Q9300 with 2 gigs of ram. Initial setup: The initial setup was completed in right around 24 hours. Everything was working well, and we had root.
Upgrading: We added a second hard drive, and two more gigs of ram. We requested a date for the upgrade to occur, and promptly at midnight on that date, they upgraded. Quick response to the request, quickly upgraded, no issues.
Support: GNAX/Netdepot support has been excellent, each time I've tested. Most of the time, there is a response within 15 minutes, and a solution soon after. In the first month, I messed up several times with the DNS, and had to open tickets to have someone fix the settings I messed up. There is a charge for Admin time, if it isn't an issue on their end, but I would expect that with an unmanaged server, and it was worth it since their techs were good about explaining what the issue was, so I learned a bit in that first month as well. I've been impressed and looking back through my tickets, I'm impressed all over again. It doesn't seem to matter if it's 3 in the morning, on the weekend, or during business hours, the response is quick, courteous and helpful.
Uptime: I think there were a couple of times that there were ddos attacks on one of their routers and so intermittent downtime, but for the most part, the server has been up and running well.
Speed: I'm editing to add this. I forgot to mention speed, because I take it for granted, but FTPing always seems to go quickly, the sites load quickly, and I have yet to notice any time of anything slowing down.
I'd like to thank the support at GNAX as well as Jeff, for six months of excellent service.
Setup 8/10 I purchased 2 servers on the 30th of May 2008. I took advantage of their 99% off first month sale. I received login info 3 days later although I was told it would be setup within 24 hours, I can understand they were busy due to their sale, so I waited patiently.
Sales 6/10 I need a new harddrive added which is critical for my website. 24th of June I requested for a SCSI harddrive to be added. 2 days later I got a reply saying if a SAS disk is fine, to which I replied yes and asked for the size. Another 24 hours past and a reply stated it would be 36GB for $50 a month and $50 setup. After some more inquiring and paying the bill I have no harddrive, its been 8 days since I opened the ticket and 8 days of slowness for my websites users because of this. If this were Softlayer it would be done and dusted within 48 hours at the most.
Also, their live chat has not been active for weeks, or at least whenever I visit their website its always offline. I have also tried their phone number a couple of times with no luck.
Support 6/10 On the 25th of June I requested a reboot at 8:33AM and at 10:22 AM I got a reply and they rebooted. This is 2 hours of downtime. Only later did they tell me they can setup a remote reboot for free, so luckily I don't have to use their slow support for any reboots.
Network 6/10 I did a basic speed test (the server is on a 100mbit port) for various file locations around the world, here is an example:
Quote:
#[root@localhost ~]# wget http://www.hivelocity.net/10meg.file --14:48:19-- http://www.hivelocity.net/10meg.file Resolving www.hivelocity.net... 69.46.24.178 Connecting to www.hivelocity.net|69.46.24.178|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 10547200 (10M) [application/octet-stream] Saving to: `10meg.file'
100%[=======================================>] 10,547,200 462K/s in 28s
Most results came back with around 500kbps in the USA, pretty poor but not complete crap. Certainly seen better networks.
Final comment - Nothing special If they improved their support and sales response times, they would be a great company. I still await my harddrive upgrade after 8 days of waiting. I certainly won't be buying more servers with them.
I can't get access to a certain site. I always get the page with:
network time out - server at *** takes to long to respons. More people have noticed this and apparently it only happens to people with certain specific providers. And not all the time. Some times they DO get access eventy to they belong to the same ISP. So I guess an ISP isn't blocking access to it otherwise it would be permenantly/The site administrator insists that certain ISP's are blocking his site. He's hosting it on his own server. The domain belongs is registered at namecheap.com.
If an ISP is blocking this site (if that's possible?), that would lead to that 'network timeout' page wouldn't it?
What is the most likely reason for getting a timeout page anyway?
I have a dedicated server specs: AMD 3500+ 64 Bit CPU, 1 GB Ram, 160 GB Sata Drive. For 1 month, CPU load average reaches 40-50 value. This happens about 5-6 times in a day. When I stop httpd service for 30 seconds everything goes normal. I think this is not a DoS attack because it comes systematic, I dont believe no one makes this regularly except bots.
Maybe its a system service or a cronjob but it stops when I turn off httpd service? How can I be sure about what's making this regularly load?
I also did set up a script which mail me when load average of system goes crazy and restart httpd service. But instant restart is not working to stop load increase.
The server is going down from time to time, every 12 days or so the site hosted there is no longer accesible, everything starts with the site slowing don and down and then is not longer reachable, what we do is to request a power cycle, and with this we start all over again till next power cycle, so on so on, of course, here are my server details and more info on this:
- MySQL - 5.1.41-3ubuntu12.10 - Apache - 2.2.14-5ubuntu8.4 - PHP - 5.3.2-1ubuntu4.9 - operating system: Ubuntu Server 10.04 LTS
After some time emailing the support guys to barely check about what's going on, we received an email with a few things:
1.- found a few errors that likely would cause issues with Apache. The first error is: [Mon Feb 04 05:03:10 2013] [error] mod_fcgid: fcgid process manager died, restarting the server and the next error is: [Mon Feb 04 14:32:34 2013] [error] server reached MaxClients setting, consider raising the MaxClients setting ...
Both these errors seem to indicate that you have a process that is running out of control on your server. We were unable to determine what script on your site is running caused your connections to be maxed out however it does appear that before these errors were generated there was a WordPress plugin referenced in your access logs...
2.- Additionally during our review we did find that your error log for mercadodedinerousa.com is 45 GB's which is excessively large and can cause problems when Apache is trying to write a such a large file.
3.- The majority of the errors being logged are: [Wed Feb 06 12:12:31 2013] [error] [client 200.76.90.5] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /var/www/vhosts/mercadodedinerousa.com/httpdocs/index.pl, referer: [URL]
In moving my site to Drupal, I have had it on a "Beta" account on the same server. I need to move the DB to the "Live" site. How do I re-assign it using the master PHPMyAdmin through WHM to change the owner of the DB from "Beta site" to "Live site"?
