Japanese Character Encoding In Auto Emails

Jan 30, 2009

We been working on building a Japanese site for some time now. We finally finished off and are in the testing stage. Through out the development of the site we've been having trouble with way that Japanese characters display in our auto emails. The problem is, neither us nor programming we team work with are Japanese. And there is very little to no information about this in English.

We've had issues where.

garbled text show up in one or two fields of an email (title/subject/body) but displays fine in others.

garbled text show up in one email account type (yahoo) and not in another (gmail).

Recently one point which really puzzled us, is that we have some auto emails (specific emails from our system to our users relating to topic) that show up fine in all email account types. Yet some emails generated for the same system with basically the same mix of character types have errors. Could this be and error on our part in the incorrect implementation of a coding method that has worked before?

We are using UTF-8 character set now.

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Code:
Sep 4 19:11:11 debian sm-mta[25383]: l84FY9ME016602: to=, ctladdr= (2001/2001), delay=01:37:02, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

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Sep 4 19:11:11 debian sm-mta[25383]: l84FY9A4016629: to=, ctladdr= (2001/2001), delay=01:37:02, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FY9la016616: to=, ctladdr= (2001/2001), delay=01:37:02, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYCkO016807: to=, ctladdr= (2001/2001), delay=01:36:58, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYB7B016730: to=, ctladdr= (2001/2001), delay=01:37:00, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYCO0016757: to=, ctladdr= (2001/2001), delay=01:36:59, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYDjq016819: to=, ctladdr= (2001/2001), delay=01:36:58, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYBhL016751: to=, ctladdr= (2001/2001), delay=01:37:00, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYDPw016811: to=, ctladdr= (2001/2001), delay=01:36:58, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.
We're absolutely unable to track or find out who is sending it or how to stop this.

So I'm wondering if it is possible to prevent sendmail from sending to:

lsean.ezweb.ne.jp, OR
docomo.ne.jp, OR
softbank.ne.jp

/var/mail/vhostswww logs are not showing helpful info at all. Eg:

Code:
--l84GRnX5029819.1188924137/debian--

Content-Transfer-Encoding: 7bit
Content-Type: text/plain; charset=ISO-2022-JP
Mime-Version: 1.0
From: hanako.@docomo.ne.jp
Subject:
To: a_j.n-y_bluespider-tattoo@softbank.ne.jp
Message-Id: <200709041410.l84EA0Fh007971@debian>
Date: Tue, 4 Sep 2007 16:10:00 +0200
Tue, 4 Sep 2007 16:10:00 +0200
by debian (8.13.4/8.13.4/Submit) id l84EA0Fh007971;
Received: (from vhostswww@localhost)
for ; Tue, 4 Sep 2007 16:10:00 +0200
by debian (8.13.4/8.13.4/Debian-3sarge3) with ESMTP id l84EA0jk007973
Received: from debian (localhost [127.0.0.1])
Return-Path:

Content-Type: text/rfc822-headers
--l84GRnX5029819.1188924137/debian

Last-Attempt-Date: Tue, 4 Sep 2007 18:42:16 +0200
Diagnostic-Code: SMTP; 550 Invalid recipient:
Remote-MTA: DNS; mx.softbank.ne.jp
Status: 5.1.1
Action: failed
Final-Recipient: RFC822; a_j.n-y_bluespider-tattoo@softbank.ne.jp

Arrival-Date: Tue, 4 Sep 2007 16:10:00 +0200
Reporting-MTA: dns; debian

Content-Type: message/delivery-status
--l84GRnX5029819.1188924137/debian

<<< 503 No recipients specified
550 5.1.1 ... User unknown
<<< 550 Invalid recipient:
>>> DATA
... while talking to mx.softbank.ne.jp.:
----- Transcript of session follows -----

(reason: 550 Invalid recipient: )

----- The following addresses had permanent fatal errors -----

from localhost [127.0.0.1]
The original message was received at Tue, 4 Sep 2007 16:10:00 +0200

--l84GRnX5029819.1188924137/debian

This is a MIME-encapsulated message

Auto-Submitted: auto-generated (failure)
Subject: Returned mail: see transcript for details
boundary="l84GRnX5029819.1188924137/debian"
Content-Type: multipart/report; report-type=delivery-status;
MIME-Version: 1.0
To:
Message-Id: <200709041642.l84GRnX5029819@debian>
From: Mail Delivery Subsystem
Date: Tue, 4 Sep 2007 18:42:17 +0200
Tue, 4 Sep 2007 18:42:17 +0200
by debian (8.13.4/8.13.4/Debian-3sarge3) id l84GRnX5029819;
Received: from localhost (localhost)
Return-Path:
From MAILER-DAEMON Tue Sep 4 18:42:17 2007

--l84GRnX4029819.1188924135/debian--

Content-Transfer-Encoding: 7bit
Content-Type: text/plain; charset=ISO-2022-JP
Mime-Version: 1.0
From: hanako.@docomo.ne.jp
Subject:
To: a_j.n-y_bluespider-tattoo@softbank.ne.jp
Message-Id: <200709041411.l84EB8CS011861@debian>
Date: Tue, 4 Sep 2007 16:11:08 +0200
Tue, 4 Sep 2007 16:11:08 +0200
by debian (8.13.4/8.13.4/Submit) id l84EB8CS011861;
Received: (from vhostswww@localhost)
for ; Tue, 4 Sep 2007 16:11:09 +0200
by debian (8.13.4/8.13.4/Debian-3sarge3) with ESMTP id l84EB8f6011862
Received: from debian (localhost [127.0.0.1])
Return-Path:

Content-Type: text/rfc822-headers
--l84GRnX4029819.1188924135/debian

Last-Attempt-Date: Tue, 4 Sep 2007 18:42:15 +0200
Diagnostic-Code: SMTP; 550 Invalid recipient:
Remote-MTA: DNS; mx.softbank.ne.jp
Status: 5.1.1
Action: failed
Final-Recipient: RFC822; a_j.n-y_bluespider-tattoo@softbank.ne.jp

Arrival-Date: Tue, 4 Sep 2007 16:11:09 +0200
Reporting-MTA: dns; debian

Content-Type: message/delivery-status
--l84GRnX4029819.1188924135/debian

<<< 503 No recipients specified
550 5.1.1 ... User unknown
<<< 550 Invalid recipient:
>>> DATA
... while talking to mx.softbank.ne.jp.:
----- Transcript of session follows -----

(reason: 550 Invalid recipient: )

----- The following addresses had permanent fatal errors -----

from localhost [127.0.0.1]
The original message was received at Tue, 4 Sep 2007 16:11:09 +0200

--l84GRnX4029819.1188924135/debian

This is a MIME-encapsulated message

Auto-Submitted: auto-generated (failure)
Subject: Returned mail: see transcript for details
boundary="l84GRnX4029819.1188924135/debian"
Content-Type: multipart/report; report-type=delivery-status;
MIME-Version: 1.0
To:
Message-Id: <200709041642.l84GRnX4029819@debian>
From: Mail Delivery Subsystem
Date: Tue, 4 Sep 2007 18:42:15 +0200
Tue, 4 Sep 2007 18:42:15 +0200
by debian (8.13.4/8.13.4/Debian-3sarge3) id l84GRnX4029819;
Received: from localhost (localhost)
Return-Path:
From MAILER-DAEMON Tue Sep 4 18:42:15 2007

--l84GRnX3029819.1188924134/debian--
How would I solve this problem as it's making our server load skyhigh 24/7.

Additional info about system:
> Debian Linux, latest kernel
> Sendmail (we've tried postfix, exim, with same results)
> Non cPanel system.

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