Anyone use interserver.net lately? they offer fully managed servers or that what they say on their site? they seem quite expensive too. how is their support and whats the response / resolution time for trouble tickets?
View 3 RepliesI had bought a $39 atom server from Interserver for a personal project that lasted several months and just wanted to give them a "great job" for the great service/support I got from them, even considering it was an unmanaged server for $39/mo.
View 4 Replies View Relatedexperience with InterServer, may I know how long it took for your servers to be set up?
I had order a server, received an order confirmation email. Then I paid through PayPal and that was the end of it. No payment confirmation.
My order status in the member page is still "pending".
Is this normal? I've only order about slightly more than a day ago.
Summary
I just wanted to create a quick post here letting everyone know that we've been with InterServer.net for about 7 months now and everything has been wonderful. The datacenter is beautiful, the support team is brilliant, uptime is fantastic, and the prices are quite a steal.
Datacenter
I personally drove our server to InterServer up in Secaucus back in May '07. It was quite a trip as they are so close to New York and we are located in South Jersey. When I arrived, I rolled down my window and asked the gentlemen who was walking inside if I was at the right place. He replied "Yes this is Interserver are you Richard?". To my surprise, I hadn't been there but a few seconds and was already speaking to the owner (whom I'd been communicating with through tickets prior to coming up). He quickly brought me into their NEW datacenter so that I could put our beast of a server on the rack and get it back online. As soon as I had it up, he had a KVM cart rolled over and was already working on getting things setup. The server was back online in less than 15 minutes of me walking in the door. While he worked, I observed the new facility. It's large, clean, and cool -- perfect combination. Because I had to get going, I couldn't stay for a tour of their other datacenter but I'm sure that it was equally as nice.
Support Team
On a number of occasions I have needed help getting hardware worked on as well as some software tweaks. John & team have always been very quick to resolve my tickets. They are very professional and fast regardless of whether I'm dealing with them through their helpdesk or the telephone. Whenever I call they are very nice and helpful and I really feel that they care about their customers.
Uptime
In all the time I've been with them their network has been just about FLAWLESS. There has been maybe one outage which didn't last long at all, which was a huge change of pace from my previous provider (Burst.net) who would have frequent and long-lasting outages.
Aside from that one minor hiccup in the 7 month period, the network is always EXTREMELY fast. I love the way their network is setup and it has very intelligent routing.
Whenever there is the slightest network congestion, their routers re-route traffic so that everything stays smooth. Because they share a lot of premium New York bandwidth, I feel that InterServer is a GREAT alternative to expensive colo providers like Voxel where you could spend a small fortune because they're in New York.
Bottom line: If you're looking for NY/NJ colocation or even just a dedicated server in that area, I highly recommend InterServer.
colocation, Liquidweb or InterServer?
We're located in NJ so InterServer would only be 2 hours away. I don't have any previous experience with InterServer so I don't know the reputation in terms of network and support. I have been with LiquidWeb and know their network and support to be extremely good.
Between the two, who would you choose and why?
For the sake of argument, the price is the same and you are making the decision based off being in my location, not your own.
About: interserver.net
Mods, Please put this in correct section.
There is a website hosted on a server provided by interserver.net. This website is copying lot of data, which is copyrighted information of my client.
I have filed DMCA against the guy who is copying with interserver.net, but they have not responded for 5 days.
The guy running the site has given fake contact information and whois is private. The hosting company is also with some fake contact information.
And, the server provider doesn't respond.
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
Do you know any vps that support vpn ?
View 0 Replies View RelatedHow much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
View 9 Replies View RelatedEverytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
__________________
Need More Power?!PersianWhois.Com
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
View 2 Replies View RelatedFantastico applications are offered almost everywhere, but so far I've only found one web host that dares to provide Fantastico support.
Can anyone here recommend any web hosts that do provide support for the 3rd party applications available through Fantastico's installer?
I am looking for a webhost with a package that supports both ASP.NET *and* Postgres. So far, I have been able to find ones that support one but not the other.
View 8 Replies View RelatedI'm in the process of migrating some stuff to a new VPS. Some things I can do myself, some the provider has offered to help with (Future Host), but there are a number of little issues and tasks that I either don't have the time for, or aren't confident in doing myself.
I'd like to 'hire' a freelancer. Can anyone give me an idea what a going rate for doing some general WHM/cPanel tasks might be?
I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
Anyone on Servint vps, is there support tickets system getting slower .
awaiting a responses of nearly 2hours at a time
they say they have 24x7 support,but I have ticket sumbited on 3/10/2009 on their controlpanel,until now,nobody reply,I don't know why.
therir vps & vps controlpancel I very like it,but the support is too... slow
the ticket is :
[url]
Jaguar PC seems to have some aggressive pricing. Can anyone speak to their level of support once you are a customer?
View 2 Replies View RelatedDoes anyone know of any hosting sites that offer support for:
PHP 5.3 (not 5.2.11, but actually 5.3)
Allowing me to enter DNS TXT records to set up DomainKeys/DKIM
I don't need a lot of space or bandwidth at all,
I have order VPS from VPSVille UK base data center CPanel 4 VPS plan. i have old VPS server with Cpanel too and i have try to transfer few Accounts from the old one to the new vps from VPSVille.
The sites hosted on the old server are working fine with NO ERRORS OR PROBLEMS!
Some sites have transfered and all work fine like mySQL, mail, viewing images, flash etc. But some of the sites have some errors like [url]can`t connect to database i have transfer the site automatically from WHM transfers option and manyaly creating full backup and then restoring to the new server and all the time i get the same message, the problem is not just with joomla i have problem with [url]forum PHPBB3 forum i have already transfered joomla and phpbb3 site from the old to the new server ( romanticni.com.mk and forum.romanticni.com.mk ) and all works fine on but with the user tehnolog mysql do not work like they should i have.
Additionally i have transfer [url]and on the user account paffi i can`t view any hosted image i have try to upload new images from my HDD not and i can`t view them too, Mysql is working on paffi but i cant view images. when i try to open any image i get this screen: [url]for example
User accounts paffi and tahnolog are hosted on the same old VPS and the bout f them work fine there.
I have try to contact VPSVille support and they just escape from helping me saying like i need to contact my old host because my sites do not work, i need to contact webmaster etc, etc.
I am with slhost from years. But from some days their support is not good, they are not reply on time as they are previously.
View 14 Replies View RelatedStay away from Hostsimplex.com. I signed up for the $10 a year special and without checking into the company and I went ahead and registered on August 16, 2008. A couple weeks went by and I wanted to change some information and domain on my website and they wouldn’t let me delete that account and reopen. The reason was is I wanted to reset the stats and other information so they wouldn’t show up on my domain.
Anyway, the support is horrible. All they want to do is make excuses. The website clearly says that if you are unhappy with our service within 30 days you can get a refund. No questions asked. I have been in email for almost a week regarding this issue.
I sent a Billing ticket on September 3, 2008 and to this day… No reply. I called the 866 number… No reply… I try to use the support chat on the website… No Reply! Used the Support Ticket and they won’t help. I used the member forum… It ended up in war with other users. I finally go a hold of someone yesterday and they couldn’t help me because he was a support team member and I needed to talk to billing.
I asked for the Owner and this person told me he was off until Tuesday. I know it is just $10 but I feel like they are falsely advertising the 30 day money back guarantee.
In each of these tickets that I sent I asked to have my account deleted and canceled.
They still haven’t honored my request for that. I also demanded a refund of my $10 and still haven’t responded.
I tried to catch the website and now it is down. It has been in this state since 0200 EST.
Stay away from HostSimplex.com…