I had bought a $39 atom server from Interserver for a personal project that lasted several months and just wanted to give them a "great job" for the great service/support I got from them, even considering it was an unmanaged server for $39/mo.
View 4 RepliesAnyone use interserver.net lately? they offer fully managed servers or that what they say on their site? they seem quite expensive too. how is their support and whats the response / resolution time for trouble tickets?
View 3 Replies View Relatedexperience with InterServer, may I know how long it took for your servers to be set up?
I had order a server, received an order confirmation email. Then I paid through PayPal and that was the end of it. No payment confirmation.
My order status in the member page is still "pending".
Is this normal? I've only order about slightly more than a day ago.
Summary
I just wanted to create a quick post here letting everyone know that we've been with InterServer.net for about 7 months now and everything has been wonderful. The datacenter is beautiful, the support team is brilliant, uptime is fantastic, and the prices are quite a steal.
Datacenter
I personally drove our server to InterServer up in Secaucus back in May '07. It was quite a trip as they are so close to New York and we are located in South Jersey. When I arrived, I rolled down my window and asked the gentlemen who was walking inside if I was at the right place. He replied "Yes this is Interserver are you Richard?". To my surprise, I hadn't been there but a few seconds and was already speaking to the owner (whom I'd been communicating with through tickets prior to coming up). He quickly brought me into their NEW datacenter so that I could put our beast of a server on the rack and get it back online. As soon as I had it up, he had a KVM cart rolled over and was already working on getting things setup. The server was back online in less than 15 minutes of me walking in the door. While he worked, I observed the new facility. It's large, clean, and cool -- perfect combination. Because I had to get going, I couldn't stay for a tour of their other datacenter but I'm sure that it was equally as nice.
Support Team
On a number of occasions I have needed help getting hardware worked on as well as some software tweaks. John & team have always been very quick to resolve my tickets. They are very professional and fast regardless of whether I'm dealing with them through their helpdesk or the telephone. Whenever I call they are very nice and helpful and I really feel that they care about their customers.
Uptime
In all the time I've been with them their network has been just about FLAWLESS. There has been maybe one outage which didn't last long at all, which was a huge change of pace from my previous provider (Burst.net) who would have frequent and long-lasting outages.
Aside from that one minor hiccup in the 7 month period, the network is always EXTREMELY fast. I love the way their network is setup and it has very intelligent routing.
Whenever there is the slightest network congestion, their routers re-route traffic so that everything stays smooth. Because they share a lot of premium New York bandwidth, I feel that InterServer is a GREAT alternative to expensive colo providers like Voxel where you could spend a small fortune because they're in New York.
Bottom line: If you're looking for NY/NJ colocation or even just a dedicated server in that area, I highly recommend InterServer.
colocation, Liquidweb or InterServer?
We're located in NJ so InterServer would only be 2 hours away. I don't have any previous experience with InterServer so I don't know the reputation in terms of network and support. I have been with LiquidWeb and know their network and support to be extremely good.
Between the two, who would you choose and why?
For the sake of argument, the price is the same and you are making the decision based off being in my location, not your own.
About: interserver.net
Mods, Please put this in correct section.
There is a website hosted on a server provided by interserver.net. This website is copying lot of data, which is copyrighted information of my client.
I have filed DMCA against the guy who is copying with interserver.net, but they have not responded for 5 days.
The guy running the site has given fake contact information and whois is private. The hosting company is also with some fake contact information.
And, the server provider doesn't respond.