My site/e-mail/etc that is hosted by Solid Internet has been down for almost 2 weeks. This is causing me some major problems.
Their support forum doesn't work, their phones go straight to voicemail, their voicemail inbox is full, they don't respond to e-mails or support tickets. I'm not sure what else I can do to find out what the problem is?
I've only just renewed for a further year too so I'm not overly keen on flushing all that money down the toilet.
I don't think I have any site back ups, certainly no recent ones so I don't want to lose everything which I assume I'll need to do to move to a new host?
I have been a client of SolidInternet for exactly 7 years back since they were Myacen. I was able to deal with the fact that their customer service was less than desirable.
It was a little better as Myacen but SolidInternet seemed to adopt the philosophy that customer service was less needed.
I was never able to access their forums because it would not allow me to register. For months ever since they changed their site I have not been able to access my account page. So they started to automatic bill me. I did not make a big deal of it because for the most part my site was staying up.
NOW, there is a BIG problem. My site has been down since early Monday evening. TWO of their servers (server 4 and server 8) were down in red on their server status page when I checked up until Tuesday night. Since then, they have removed their support page (and server status page) and replaced it with a page that says "Back Soon." They have also removed their live chat which didn't work once you entered it anyway.
I have emailed them twice at sales@tw.com.au and msn@solidinternet.com since Tuesday night to request SOME kind of update as to what is going on. NO response.
Is anyone else aware of this problem? I am very close to switching hosts. 7 years ago I signed up with Hostpacket and they had only a few people running it until eventually the owner abandoned ship. I chose Myacen because they seemed to have a good track record at the time and good package. Now I get the feeling their level of support has been short staffed as well and it seems like now they just don't care.
Does anyone know anything about what is going on with SolidInternet or experiencing the same problem? Is there anyone from SolidInternet on this board able to give an update as to why two of their servers have been down almost 72 hours?
As far as new hosts I am looking into the following: hostgator, 1and1, ixwebhosting, dreamhost, hostmonster, godaddy. I'd love to go with pair.com but they don't offer enough and are expensive (except for the fact that they do provide great customer service and uptime from what I hear). I want someone with a long track record and good customer support if needed.
I'm sure by now we have all noticed the Liquid Web ads for solid state drives by now. These offerings would make for incredible database servers, among other things.My questions is:
How many of you are going to run out and get a solution like this, from liquidweb or anyone else? Why or why not?
As a newly established Australian based web hosting company, we are looking to add a US based VPS, in order to offer US hosting options to our clients.
Put simply, price is no obstacle, while money is short (as it always is in a new business venture), if the service stacks up, then I can write a business case for it, no matter the cost. I've seen figures of $US60 floating around as a "decent" price for a VPS in the US, however, we are prepared to spend a lot more than that to get something rock solid.
Basically, we are looking for something with a decent amount of disk space and bandwidth, and need a host with lightning fast response times (and knowledgable staff). We also would like to get a provider that keeps the machine patched for us, although we wouldn't care if we had to pay more for this service.
As I said, price isn't an obstacle, so show me the best providers for performance and customer support in the US industry.
We're having trouble locating a decent provider for colo'ing a single box in the upper northeast. Only providers capable of the following need reply:
Location: Northeast; New York, New Jersey, Allentown, Baltimore, etc. (not San Diego, not Ogden, not Orlando...) Space Needed: 2U-4U or 1/8th rack for one 2U server Bandwidth: <1mbps (avg 56kpbs-384kbps/20-100Gb of transfer) Providers: Dual path, with at least ONE TIER ONE in the pair. Connections: 3 Ethernet: 2 for failover team, 1 for remote admin. (ILO) IPs: 32 (29 usable), or more (can provide justification). Backup generators, Liebert cooling, etc.
If you have a single Tier 2 or 3 provider... or if have a rack in your garage... or if you have an old D-Link switch in an open rack... or if you want $200-300 per month for a single 2U server to consume little more resources than the rack space... forget it.
If your company can meet those simple requirements and are willing to provide a detailed SLA committing to those requirements at a reasonable rate, please PM me. Sorry to sound snide but we're frustrated by "we're the best" only to find out that they have crappy connections and/or want $10 per amp for a power cord and/or $1 per IP address and/or and/or...
Can you reccomend - based on your experience - some dedicated hosting provider with a solid freebsd experience ? By "solid" I mean they will be able to provide a decent freebsd installation (especially if a control panel is requested) on tested hardware, rather than setup their standard server, put on it a freebsd7 iso, do a very poor setup then discover something like the raid card does not work as expekted, scratch their head, embarass themselves proposing centos as an alternative, and similar ridiculous behaviour ...
[I am in the market for a middle range core duo with 4gigs ram. Budget around 180$, 210$ including DirectAdmin. 2000GB bw on a 100mbit port. NY, DC, VA datacenters highly favourite, but also a well-networked chicago one would do, I guess].
I recently placed an order (based on an add I found while browsing this forum) for a quad xeon. Everything went smoothly and their live support was very helpful. About 2 hours after receiving my confirmation I received an email containing a credit card form. The form is asking me to fill out everything I filled out during the billing process (including my credit card number, security code, and bank number). I know this form is basically a contract so they can bill me if I go over my bandwidth limit, but it seems pretty odd. Is this a normal thing or should I be weary about filling this out?
first off i will start by saying, as you can see.. this is my first post. Normally i just browse around, but i had to sign up and post a brief thread, about the awesome service i have received over at TurnKey.
A few weeks before christmas break, i signed up with Turnkey VPS, which was quickly setup. I've never really worked with a vps before, or much with servers at all really.
But their prompt and detailed explanation of how things work inside the control panel really helped me out. Then, a week after christmas break, with the economy going south, i had got laid off from work. I sent them an email saying that i wished to cancel cause of my current job status, and was suprised to see that Adam, their president had emailed me back himself and offered me a 90 day free run till i could get back on my feet. and if at the end of the 90days i hadent got on my feet, i could cancel completly. Since then, my job had announced that it would only be set backs and not termination - so i still have my job, and i dont have to cancel anymore!
Wholesale Internet HAS THE WORST BILLING SYSTEM / CUSTOMER SUPPORT SYSTEM EVER It has been 3 months and I have yet received my refund. If your server is up then its fine but I have contacted Aaron (great guy) 30+ times but he's always busy
Here's the issue. In ubersmith we have paypal + a spare credit card running. I setup a paypal subscription so I was to be billed automatically.
Ubersmith however was not tracking the subscription payments and instead billed our credit card.
This left me with double the charges for 3 months on my credit card and paypal ...
I have asked for a refund since September and have heard NOTHING.
I have vouched for Wholesale internet plenty but if this does not get taken care of Aaron I will be chargebacking every single charge for the last year ... maybe that'll get your attention
The billing department = Rebecca - a woman who neither answers the phone nor emails
We aquired a dedicated with wholesaleinternet a few months back. Other than slightly annoying but very short periods of downtime several times a week there were no major problems. Then the server became unreachable.
After many hours I finally get a tech response to my priority TT stating a fsck had to be performed. My initial worry was that the HD was failing as huge sectors should not be corrupt - certainly no software was running to cause this.
Over the next 2 weeks the server went down every 24-48 hours with exactly the same problem and the same resolution. Each time it took over 4 hours for a priority TT to be responded to and for the problem to be fixed. 8 hour waits were far from uncommon.
After pointing out the HD worries several times (what else could it be at this stage?) 2 weeks later the girl 'looking after the problem' finally agrees with us and agrees to replace the HD. I drag off any data I need (ie since the last backup) in a brief period of uptime and give her the go ahead. The server goes down again and over 48 hours later they tell me a new HD has been installed.
BEFORE the server went down for the final time we made it very clear that we simply cannot wait any longer and had no choice but to cancel our account. This was ignored and the HD changed anyway. We also made it clear that the huge problems caused should mean that there was no way we should require a month's notice to leave them. The downtime, huge delays in responding to priority tickets and inability of tech staff to recognise a simple HD failure means we need to go elsewhere. The downtime has cost us a LOT of money and several very good google results still have not recovered so the cost to us continues in a big way.
Despite the 2 weeks of more or less continual downtime causing us to have no choice but to switch hosts they now have the audacity to send debt collectors after us for not giving 1 months notice. On cancelling the account my reasons were made very, very clear and that given the situation I would not expect to need a months notice and certainly not to be charged.
So my advice...look elsewhere. There are some very professional companies about with competent tech staff and who give a damn about even their lower end customers.
I have used BQ Internet (bqbackup) for a dedicated server backup for months... On one occasion a while back, I started getting the now infamous "out of space" error message.
They fixed it, that time, fairly quickly telling me it was because they were "changing servers..."
Now, for the last two weeks, their server is telling me it's outta space, and I am getting absolutely no response from them whatsover...
I have sent emails using my regular email accounts plus sent emails using a gmail account.
Are they in some sort of trouble or something?
I guess I am going to have to look for another rsync backup provider...
"Offsite" backups are extremely important to me and my customers, and not having it available for two weeks is completely unacceptable.
I've been with wholesale internet services for a few months now and I must say working with Aaron (when available) has been a pleasure. However, working with anybody else on the team...Billing Departement I'm looking at you has been a COMPLETE Nightmare.
I orderded an extra IP Subnet range only to take it days (more than three) and a few tickets later to order. Their Billing/Sales department takes days to answer.
I then cancelled my services and was confirmed cancellation only to find out today that I've been billed and my credit card has been charged.
Not impressed with this incompetent operation. Aaron you do a great job but your team is nothing like you! I have yet to receive an e-mail back from sales about refunding me the money for the current billing statements.
I'm creating yet another ticket now in hopes that somebody there responds.
The server was fine as was the network, never had any issues, but the lack of support for billing was not.
their servers are down more than they are up, they claim to have 90 odd plus servers and it always seems to be that 4 servers in a row are down at a time, i would stay away from these ppl, we started as a reseller of theirs and it was terrible, lost a few customers cause of the bad service, and frorget about support,
I'm thinking about creating a resellers account with them but there seem to be a lot of mixed reviews, some people say they're the best hosts they've ever used, other strongly disagree.
I decided to let everyone know about WholesaleInternet (wholesaleinternet.net) company and how people from this company treat clients.
2 days ago my server was taken offline. After contacting support team, I was told someone was hosting phishing page. However, they didn't send me any email. I asked them to send abuse report for me.
As soon as I got it, I told that I will remove bad site from server as soon as they will activate server. Since then they just ignore all my tickets. Server is down for 2 days, I have opened support ticket and all my requests are ignored. Phone support is total 'scam', because I always here same message 'We can not answer your call' for 2 days.
I understand this company is being managed by single person only, but I didn't believe it's so awful.
My server is still down, and I have no idea what to do next. They even don't allow me to remove bad site or move all sites from server to another provider.
And yes, I also PMed Aaron via this forum, but he just replied 'Abuse has the impression that you are intentionally using the server for illegal activities. I looked at the ticket and I can see why they think that especially when you tell them you will move the phishing site to another server.' Then he started ignoring all my messages too.
What abuse team!? Company of single person has abuse team? Sure... I can't believe that moving site to other server (after removing phishing content from it) is treated as illegal activity by Wholesale Internet.
Well, I lost hundreds of dollars already, and it looks I need to start everything from 0 (because company just ignores me), so the only thing I can do - tell everyone RUN AWAY from this awful provider as soon as you can. Because if someone will hack one of your customer accounts and upload phishing page, they will destroy your hosting without any questions asked.
I will post more detailed review about this company later, including screenshots from my support desk, etc. So if you think getting a server with them, think again!
I am about to build the company network and I have some questions to know what I am speaking about with the company we will hire to do the job, so I would like to ask some questions, being sure here someone skilled will be able to help me.
The current company network is made of two optical fiber with each one it’s own router and ISP behind. I am thinking about to take a third ISP and ask for our own /24 PI, rather than current two /25 PA we have with each provider.
I would like to setup a highly available Internet link. Most probably I will ask a third provider to offer us the /24 PI and use it as main provider and use the two others to feed and to help us to reach high availability as BGP4 is able to balance over different networks.
It is not impossible to tweak performances later with OSPF protocol. The total maximum (theoretical) speed would be 150 Mbit/s for the 3 links together (but pushing as it will probably never happend), current peaks are more about 30-35 Mbit/s.
So I have some questions : - Do we need to get an AS to achieve this? - Is Foundry Networks NetIron NETIRON MLX-4 or NETIRON MLX-8 good for this job? - Will we be able to push (in case) up to 300-400 Mbit/s with this wheel (over 3 providers)? - What is the approximate price of such wheel? - What else do I have to think about?
At this time, I am only interested about the Internet network. The prority is the availability and not the speed, but it would be good to do not have to change machines if the average traffic to Internet is going to double in 1 year.
We are a group who are working on an internet TV project. We are hoping to achieve over 4000 viewers at the end of next year. We are trying to see what would be a best solution:
Should we buy the bandwidth and server up front and work our way up to the objective or should we start small and buy a bandwidth dedicated server for the start.
I would appreciate your guidance about how to build such a server and how to buy the bandwidth and also the cost for such a thing.
my linux box(on a local network) won't connect to the internet, I went into system administration, then went to network, It showed that my Ethernet cable was plugged in. It said it was deactivated so I hit activate, it then it said
Determining ip information for eth1...sbin/dhclient-script: configuration not found, continuing with defauts. /etc/sysconfig/network-scripts/network-functions: line78 no such file or directory.
I am building a new network here, and I have built all the infrastructure servers and built the firewall server (as well as connected it to the internet), just for testing, I have allowed all traffic to anywhere.
Now, the firewall is set up so that it has the DNS for the router (192.168.0.1) on the internet NIC, and on the internal NIC it has DNS set up as 10.0.0.2 and 10.0.0.3 (FYI, DMZ is blank, but the mahcines on DMZ have the same .2 & .3 set)
I can understand why internet works from the firewall machine as it is getting DNS addresses from the router, however I loged on to INTERNAL1 (the primary infrastructure server), which for DNS, only has itself (and the .3 machine as backup), and I can get full internet... It fully 100% works.
I can not understand this! the dns server that it has does not have ANY fowarders configured, however the websites I visited appeared in the cache just fine.
So, My question is, how on earth was I able to connect to the internet... it just makes no sense to me
With Remote Desktop Connection download/upload speeds seem to be capped to barely anything like 50 KB/s. But going to speedtest.net (still in remote desktop) the server reads like 3600 KB/s. It seems like my host is smartly throttling my connection. Is there any way to get around this?
I need one VPS for irc , i want run one ircd leaf and some eggdrop's/psybncs for a simple project to help one irc network on my country , can you give me some help to choose the best service ?
I need some, like this :
- 1 or 2 GB Disk Space - 128 MB Ram - IRC ALLOWED - IP's 2 - No needed cpanels and management .
i m a part of development team and i can't find way to test site url while defining website on DW when it says whats your site url. what the other guys r entering are my ip and folder name like [url]is this the right way?
My Company's Internet connection is damn slow! Even our gigabit LAN is damn slow! I've tried to reboot our router/modem/switches but this hasn't solve anything. Sometimes a connection to google drops out many packets.
Could this could be a worm/botnet running in our network? We have centralised Symantec Endpoint Security that didn't detect anything.
I have also noted one of our servers is consuming too much memory! How can I detect if our server was hacked or is any worm running inside our network?
so i already have a registered domain name (www dot guiceassociates dot com) which has a DNS record with an authoritative DNS server linking my domain to my IP address 70.91.50.213 (nslookup using "www dot guiceassociates dot com" or "www dot guiceassociates dot co dot uk" will confirm this).
I have a linux computer(it is successfully running apache, php5, and mysql, and the firewall has http services as an allowed service) that i am using as my webserver. i have statically assigned it the ip address 192.168.200.3
My router is configured to forward port 80 traffic to 192.168.200.3 however, when i type www dot guiceassociates dot com into a browser window from another computer, i get nothing (cannot connect to server)
I'm still new to the idea of hosting my own web server, so any and all advice is welcome, but my ultimate question is:
